cancel
Showing results for 
Search instead for 
Did you mean: 

Data loss

Superdaddy30
Great Neighbour / Super Voisin

My data is showing half used when I have just installed add on. 
And I got a text saying my data was used up and my phone was not working so I answered yes4 for 4GB ADD ON. 
now my phone says I still have almost half my 1GB left. What is going on. 
Don’t like how Public Mobile is working since changes. 

1 REPLY 1

slusagm
Town Hero / Héro de la Ville

did you check the usage history? check from the beginning of this cycle (remember the cycle start date not on the same date every month, so check the cycle start of this month) and see if the usage added up correctly

and on your phone, since the PM cycle date changes, you need to update your phone's cycle date for the number to make sense, have you done so?

 

Need Help? Let's chat.