Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello, I ported my number from Freedom to Public (confirmed on the app) on Saturday. Whenever I disable the Freedom SIM I do not receive calls/texts (mobile data works). And enabling both ESIM and physical Freedom SIM everything works. Question:...
Hello, Could you please let me know what is the process to move from Virgin Mobile to Public Mobile? It's very important for me to keep my existing phone number, I have it for many years. Thanks!
I am from Canada but going to the USA for vacation. What add on do I need to use my cell in the USA and not be charged crazy usage fees to use my phone?
Hello. I am having trouble getting into my online public mobile account for anything. I cannot order another sim card or find out any information or send a ticket or change my address. All I can do is look at the information. When I go to chat it ...
I plan on travelling to UK for 10 days. Is there roaming package i could activate for this duration ?There is a 500 mins international calls active in my account however i believe this is just from within canada, is that right ?
I ported from FIDO last night and confirmed via text that I wanted to port my phone number. This morning, the Public Mobile app shows my account is active (and the FIDO app says my acct is close). But on my phone, no cellular connection.How can I get...
I just purchased the 50GB Canada US plan. When I cross the border to the US, do I need to do anything like switching to a particular provider (ie. Verison, T-Mobile) or change any settings on my iphone?
Hi,my cellular settings state: ‘set up cellular’ it looks like my phone forgot esim settings. When I scan the original email qr code, it says it cannot install and to contact my carrier. When I try to purchase a new Esim, the pay and install button i...
I've barely used a fraction of it.As a loyal Public Mobile customer for over 6 years, I'd expect there would not be an expiration date to use the bonus data fromt he legacy plan I've had for years.Please can someone help with this. I need this extra ...
I presently use an esim with my PM. I am planning to get a new phone and will keep my old phone as a backup. Is it possible to order a new esim on my new phone with the same cell number and disable the esim on my back up phone until i need it in case...
Hello Community, I recently got the 50GB within Canada and the US Plan with "unlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging". Can I use my data and call someone while being in the US or it only ...
I just subscribed to the 50 gig Can/US data package. It said something about an ESim in the description. Do I need to do anything before I use the data in the US?
I can not log in to my account. My email/phone number both say "failed login" I currently have no service and an error message on my phone saying i need to up date my cellular data and cannot make or receive calls. I can not stress how beyond frust...
I ported from Telus and confirmed with my carrier via text I wanted to port. Received message from Public Mobile to restart phone (which I did).Telus sim no longer works. I can receive texts but not send. Can receive calls but not call out. Have re...
Hello, I currently have a Samsung phone with a physical SIM through public mobile. I just purchased a Samsung watch with LTE. Is it possible to add an ESIM for my watch to my account with the same phone number? Is there an extra charge for this?Thank...
After ordering a mail-in SIM card a few hours ago I found out that an E-Sim could have been faster/ instant connection - is it possible to switch over to E-Sim now, if so, how ?
Dear all,I have some questions. 1) Can I keep the same number if I switch to public mobile? I assume yes2) After I sign up and switch what happens to my existing plan with other provider? Will it automatically cancelled after my last billing cycle?
