Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,I have an invalid sim card. Is is possible to activate it again?Thanks.
I got a notification I needed to change my APN settings to continue being able to send MMS messages. I previously had to manually put my APN settings in as I have a Teracube 2e. So I changed the settings leaving any that did not need to be changed th...
Phone was working fine until about 90 minutes ago. Shows that it's connected to the PM network, but cannot send/receive calls and/or texts. Tried rebooting twice. Outage map shows no outage in my area (Ottawa).Please help!
Logged in successfully to my account it asked for code, I added code then I got a blank screen with Unauthorized access and I have tried several times. I need my phone asap, therefore I need to get on to make payment
Hello, when will you work with https://clearme.com/ so that we can verify ourselves on LinkedIn? It says it's because PublicMobile is not a major carrier. That's not cool.
I was helping my mother-in-law tonight with adding a US roaming plan. I thought there would be an option to set a start date for the day she leaves on her trip (one week from today) but unfortunately there was not. We hit pay now thinking it would ...
I am able to receive some calls from my mom who has public mobile but I have tested other service providers calling me as I am standing right in front of them and it goes straight to voicemail.I have tried what is suggested to remove the sim card the...
I am currently with tell us on a month-to-month basis. I own my phone and the SIM card I'm wondering what the process is to keep my same number and transfer to you guys? I'm thinking I'll need to purchase a new SIM card anyways as this one is a coupl...
I never had issue receiving verification codes for any institutions before, but my number seems to be blocking MBNA verification code for both text or call options. I called MBNA and after numerous tries, they told me I have to contact the service pr...
Hey folks!I saw in another thread that we can request referral codes here. Anybody got one to spare? I'll keep an eye out for similar posts and return the favour Thanks!
Hello, I have an android phone (TCL 10) and I use Google Messages for texting. Once I reached my data limit for the month, media and group messages no longer work even though I have wifi on and I also have bonus data that is unused. I don't have a da...
I have no service. I did have autopay set up. I cannot go to *611 to add funds. This happened before. I lost serve last month and it was resolved. When I try to make a call the message says that I do not have an active plan on my account. Please rec...
Hi I'm hoping to get a charge refunded that was made twice on my account it was for 32.77. If someone could get in touch with me to get this resolved I would appreciate it
returning customer with new sim,prepaid visa,and will not accept
Was trying to purchase a plan. The following error ocured (#820) Your payment was processed but an account configuration error occurfed. Was my Sim sent to me? Was my plan acitvated?Can you please clarify what I need to do now?Thanks.
trying to update creditcard but dont know what email was used to set account up. the password reset is no problem as it is sent to the phone but when trying to recover the email its sent to the gmail or whatever to recover and i dont remember what em...
I entered the wrong IMEI number during the activation process, leading my activation to be failed. I have already been charged with the subscription fee. How can I enter my number correctly and resume my activation process? I have not yet been assign...
In the evening. The Vaughan location signal is soooo bad.
After porting number from Koodo I’m still no able to get service. Can anyone help?
can you please take my credit card off my account thank you
I haven't received my sim card in the mail which I ordered on January 8th.
My subscription is for a 5g network but I'm only getting LTE. No matter where I am, i could be in Toronto or up north and only getting lte network. I don't get the option in my samsung s20 to pick 5g. I used to be able when I was with rogers. Does a...
I have Canada-US plan which should include calls, text, and data for US and Canada.The data roaming is working as expected while in the US but I am not able to make any calls from my iPhone or receive any calls. I get 'Call failed' immediately upon t...
A security expert said to use a pin with your carrier to avoid sim swapping but public mobile does not provide one. What measures are in place instead of a pin as was suggested?
Public mobile application too slow I couldn't update my payment information
I subscribed and successfully paid for my phone plan two months back.. to this day I cannot log in???? Every single time I try It says user locked out.... however I'm on my first attempt at signing in??? I recieve an email saying to wait an hour an...
Hi I am switching from an old android with physical sim to new iPhone with esim. How can I do this without issue or risk of losing my phone number?
Dears,I made an order the sim card and opened the account on Jan 13, 2024. As the advertisement, the delivery is within 2 days. However, today is Jan 28 I have not received anything yet. I don't know why the sim card delivery is so slow. I am living...
i changed my subscription to a new plan. it was supposed take effect with new billing cycle which was today. The new plan is $34 90day 30gb. As of now, automatic payment system has charged me for full 3months but plan has not changed and remained the...
jan 27 around 8 i tried to active my new account and transfer my number but my public mobile sim card is still not working
