2 accounts for my girls yet the rewards are combined?

[Dudedude24]

I have 2 accounts with public mobile, each with a different email address and password but the rewards are joined...how can that be? They are both under my name but under 2 different email addresses...so confused.

[Dunkman]

@Dudedude24 

If separate email address and accounts, it should be separate reward accounts.  Might want to logout of the 1st My account and  1st rewards account, before trying to login into 2nd account. 

Or website caching issues.  Clear cache or incognito mode before login again.  

[hTideGnow]

hi @Dudedude24 they are not combined 

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Rewards site to confirm again

If same, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".  

If any issue with ticket submission, you can submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437