Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
A couple days ago I tried to change the email associated with my public mobile account, it didn’t work and now every time I try to log in it’s as if I’m setting up a new plan completely,I’ve tried the app and the website but every time it just asks m...
Does US text and Calling included also include US Data when traveling?
I recently purchased the Samsung Galaxy A25 5G I 6GB 128GB I International Version. Unfortunately it is not compatible with my current provider Freedom Mobile. Strangely it worked for one month and then stopped being able to pick up the bands and the...
Hi. I have an Android phone with a PM 4g LTE plan, the other is also an Android with some Freedom Mobile plan. We're both going to be in the US at the same time. 1. Can I send and receive texts with the Freedom person without doing anything? 2. If b...
I transfer my previous number to PM, but the OTP sms is being sent to the previous number, not the correct one I migrated from another provider. how to update that?
How do I sign my wife up on my account?
I have a Canada-US 5g plan. Do I need add on to call from US to Canada and call friends in US. Will also be using data while travelling.
Hi, I may be leaving for winter (4 months), how can I pause my line and is there any fee now or when I reactivate at my return?Thank you
Hi there, I just found out for the past few months I have not been receiving all my text messages. Its been happening for months and I didn't realize it until a few people spoke up about me not responding to certain massages. The strange thing is I ...
why public mobile keeps letting me choose the expensive plan only, I cannot change to a low cost plan which I used before
I have been sim swapped. and I can not get any help from anyone. I can't even log into my own acct, now the culprit is using my phone number to verify all my accounts. It's been since the 30th of Sept! I contacted the privacy dept with Telus and put ...
Went through the chat bots few times, it’s not working. I need to get something to work. I have been struggling with this since Fri last week. Please help me use my data I bought with my rewards.
I would like to cancel the credit card on file. I have been charged monthly and did not authorize monthly payments from my credit card. how to cancel credit card on file?
I haven't been able to log into my Public Mobile account due to having an email address on file that I have no longer access to. I don't know to which email address my account is linked because when I give my phone number, it says it will send a conf...
Hello,as you can see, used data updating hasn't updated last 3days. is there any problem with my account?
I changed my plan from 5G to a 4G plan 2 days before my renewal, and when I went to confirm the plan and pay for it, it charged my card for the plan but the plan never changed on my profile nor does it show the payment on recent payments. How do I ge...
Hi, I hit 95% of my data usage on my plan, but since my plan renews in a few days I purchased a $5 add-on for 200 MB Data (about 1-2 hours ago). I haven't left my house (wifi zone) and I checked the 'Usage History' for today and it only shows the tex...
Google Pixel 8 phone. My PM account is set up with a physical sim. Will be travelling to New Zealand, and adding a local eSIM (not a physical sim). NZ provider says to ensure my local provider (PM) is DSDS capable. I can't find anything anywhere ...
never been able to complete my activation as a results I cant access my account. every time i tried for the last year it gives me an error. Now I want to change plan but cant get to my account
Been working fine for the last year. Oct 10/24 suddenly no data. Keeps saying no internet connection.Done evrything here and still no data connection or very limited intermittent. (front page loads, next page wont.
Why remove my all previous reward plan? before is $9 per month, now up to $15.
hi I have 40+ GB data left but i cant connect. it was working yesterday...thank you
How would that work for them and are there any issues with that? Who else is on the month-to-month billing agreement rather than having a pre-authorized payment method set up? Thanks for all the help.
I can't redeem points in the "my rewards" section because it thinks my account is suspended. The auto-pay didn't work last month and I had to manually pay, everything is good for my subscription now and I'm still subscribed with no issues, according ...
So my plan says that it has international texting - but when I send a text to my friend with a France number, it does not arrive.When she sends a text to me, it arrives just fine - and I even see it in the same texting box as the message I tried to s...
Had my phone reprogrammed and now will not allow me to reinstall esim, Tells me to contact customer support have tried with help from customer support. They tell me to purchase new esim which I tried but will not allow to purchase new esim.
When I fill in my log in details it gives me two choices. To resume activation or go to log in. When I go to log in I get the same two choices. ( its in a loop) If I choose resume activation I keep getting error XXX message. It's stuck in a loop. I h...
I have the 20GB Canada US plan, which states unlimited Canada US wide minutes. My question is while I am in the states can I make calls back to Canada and within the US. Or do I have to purchase an add on
Does the international plan for $39 include 50 GB data and text and calls originating in the US
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