All this on the message boards is great, and I appreciate the advice given - but can I just talk to someone, a real person at least on the phone? I need tech support and there doesn't seem to be any. I have an unusual set of circumstances. First, not...
I need to authorize my old provider to port-out my phone number
It won't let me change my sim number r to a new card
Hello all. I've used up all the data on my current plan (mistakenly been using my phone at home without wifi!). I'd like to renew the plan immediately. However, I signed up for the promotional $40 / 15GB per month plan last week and that is no longer...
Hello, I am having an issue with completing the SIM activation for my sister. We received an error when it got to the payment and when I tried to re-do it, I get a message saying the email has already been registered. I tried to log in with self serv...
I cannot call out as soon as I do it hangs up. I know after this month I'm changing companies
If I used my phone, which is registered in Nova Scotia, while I am in Vancouver, is this considered roaming?
Seriously regretting parking my number with this service while I prepared to leave the country. What’s the magic word to get them to move on it? I’m leaving in a few days and they’ve now rejected me a second time.
Hey Everyone,Just started with PM. I registered a SIM and chose my plan and a phone number. After it was set up. I ported my old number from Koodo. Koodo sent me a text message asking for confirmation. However I didn't see this until very close to th...
Does anybody else have this issue?
I just signed up for the Public Mobile Network and I'm not getting any texts or calls.
Caller leaves a voice mail and my phone indicates so. I go to retrieve the voice mail and I get a message "error performing request, unknown error" This has begun to happen for about the last month.
When i make calls out it will drop call right away. But ppl can call me with no issue and i can recive the calls. I did phone reset but still not working
I added a couple features to my sons phone for 10 days and was billed twice. How do I request a credit ?
First problem - I can't login to the account I just created with Public mobile. Second request - I ordered my sim card last night. Can a customer service agent pls hold the 15GB plan for $40 promo for me since it's going to take 5-7 business days for...
I attempted to change my plan but it suspended my account upon the renewal date and now each time i go and reactiviate my account it says my payment is processed and even gives me a receipt. but nothing changes and it always takes me back to the same...
I had upgraded to a $40 pkg with the 5gigs in Oct and was charged for it on Oct 28 BUT my account still shows the old $35 pkg with only 3 and do I get the 12 for 12 month promotion which was the biggest reason for my change
I am fully expecting that you honour your invitation offer that I signed up on a new 4 speed 15 GB plan at 40$ a month when my current plan is over on November 12!!!! You offered me this promo several weeks ago by text and I agreed to switch and you ...
I have a serious problem. My data shows I still have over 2gb left of data , but you sent me an email today saying 100%is all used up , now my data coverage doesn't work at all when away from wifi !!!! Very upset !!! Please correct this issue and all...
How soon after activation/mobile number transfer do I wait before being able to use my PM SIM with my existing/old cel number?
Hi,I got a deal of 15 GB data at 4G speed for $40. I would like to know whether this deal includes my current plan with all rewards or I need to pay additional $40 if I activate it.Thanks
How to activate Sim card without Canadian credit card?
I just heard from someone that they called me, got my voicemail and left a message, yet my phone never rang, doesn't show a missed call, and doesn't show a voicemail. Their phone shows that they called me, but mine doesn't show any receipt. I also he...
Hi there, I pressed on YES button by mistake. I don't need any add-on service. How can I cancel it? I logged in my account and do not see this active yet. But, I'm afraid they may charge my card for $40 in December. I do not want that to happen. Ple...
Public Mobile account (number) deactivated after idle for several months - how can it be re-activated ?
