Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello everyone, my mother has a flip phone that she just uses for calls and texts (no data). I brought her over to PM about a year ago but her phone is acting up. She does not want a smartphone so I'm trying to find her a new dumb phone. It seems ...
I requested a landline port-in a week ago. It seems not to be transferring. How can I contact the Public mobile port-in team to ask about the status of my number transfer?
My wife's has a Motorola 5G ACE phone. (As do I) Uses "Textra" as her texting app. Until a few days ago, everything worked well. She could send and receive texts and they'd happen quickly, plus, when she sent texts, she'd get reports right in the tex...
HiI lost my phone with esim . Now app didn't let me login because it send code to my phone.How can I activate new physical sim with my old phone no and also how can I get code on my email.Please help
As above
I am currently on a lower priced plan that is no longer available. I need to use a huge amount of more data for 2 months and it's so much cheaper to change plans than to buy add-ons. Can I change plans for 2 months and then go back to my original pl...
Hello, I have been trying to update my payment method, but I keep receiving an error message
I'm changing phone providers, can I keep my number after unsubscribing?
I just switched to Public and I'm in the process of activating my Public account.I am trying to Confirm my Identity by entering the six-digit code which is supposedly sent to my new phone number. I can't receive this code since my phone is not connec...
Good morning . I used to login normal. I have my email and passward, but since i updated the app and want to login again, the app log me in and verify my number BUT asking me to choose subscription and going through all the questions for someone shop...
I'm looking for my PUK code.The battery of my phone was dead at night. Therefore, I charged my phone in the morning and once I turned on the phone, it said i have to enter the PUK code. I don't know why it is happened and where i can get the PUK code...
So I have an account with Public Mobile and the phone number associated with it is not active anymore, so whenever it sends me the OTP, I can't receive it, and I don't have access to the account anymore.
Hi,My account renewed last night, I’d switched to a different plan, and now I don’t have any data. My text and phone works but can’t get any data.I’ve tried my SIM card in a different phone, resetting my network settings on my iPhone and double check...
Hi all,I am originally had an eSIM and decided to switch to a physics one. I got one inputted in my iPhone and account updated in my account. Well now I cannot make iMessages and I cannot select my phone number for FaceTime …ugh.I am currently still ...
US Add on done today.Try to call US from canada to check.No working.
I made another payment in a hurry because the add-on roaming was not working, and I don't know what it was, but it worked. Please refund the other fee. 604 xxx xxxxEdit by Dunkman: removed personal information
My account has been suspended and I cannot access my account to change my payment method. The email address I had been using was deactivated.
what should i do?i need close it today ,thank u.
I have Huawei Nova cellphone, I am currently using the service from Virgin. Two months ago, the system was upgraded and I cannot call in/out. I want to switch to Public Mobile.
I switch from apple to android and at first i didnt know about switching off the Imessage but I found out about it and so I switched it off and delinked my # from apple. Some contacts doesnt matter if its apple or android I couldnt get text from and ...
I would like to disable SMS on my phone. Can that be done by Publis Mobile?
I have an umidgi g9 5g phone I like it, and it is meant as a replacement phone for the future. But it will only connect at 3GCan someone give me some information that would help me get the best from the phone for use as a public mobile phone? Thank y...
I need to link an existing account to an new email address as the old one was lost. The new address and password have been created but account (phone number) details are not linked to it.
Hi Public Mobile Support,I need help changing the email address on my primary account. I recently regained access to this account. In the meantime, due to email access issues, I mistakenly started to create a new account using my current email addres...
Hi community,I've read posts on the instructions on how to get new eSim on to my new phone.I've downloaded public mobile app on my new phone, when I go to my account, click purchase sim card. The eSim option does not come up. When I use desktop, the...
I selected a number but because of some technical issue , the eSIM could not be installed . I don’t even remember the number I selected . Now I can’t even login using my email . Also cannot even get a number . How do I proceed ? @members
I want to change my subscription plan to the $29 US Mexico Canada plan but it is only offered to new subscribers. Do I have to cancel my service and become a new subscriber to get this plan?
I'm using the eSIM and am using the PM app and get to activation, step 5 to enter an alternative number and it won't let me enter it. I can make calls from my mobile and phone the number, so the transfer has worked.I contacted support and the person...
I have the $34 Canada wide plan with 50Gb data. I was thinking to upgrade to get the extra data but just wanted to make sure it's the same features as the new one. When I click to change subscription I don't see anything stated about unlimited inte...
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