Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My incoming calls are not ringing through but going directly to voicemail. I can call out.
The new SIM card was mailed to me days before the postal strike. It’s been over a week now and I don’t know if you will issue a new one by courier or if I’ll have to wait until Canada Post goes back to work. I don’t live close to any place that I c...
Hi Team,i tried to move a textnow no to public mobile . Looks like the status is pending as i cannot receive a call or text. Please guide what shall i do as this is a textnow number and may take some time
Last night I signed up for a Public Mobile plan. I ported over my number from another provider. I tried three different eSIMs and have now tried a physical SIM and still don’t have service. I can receive phone calls, but they all show up from unknown...
Hi there, I’m a new customer & just setting up my account. I’m still waiting to see if my phone number has transferred. I cannot seem to log in, as I am not receiving sms messages….
I want to buy a replacement SIM. I need a physical SIM because my phone won't work with eSIMs.I went to Profile and clicked Shop SIM card now. I selected SIM Card ($10) and I copied the address in my profile and put that as the shipping address. When...
I am thinking of getting a OnePlus 12 China version during my upcoming trip to China (because it will be cheaper). But my concern is the compatibility issues of the bands, because my current China version of POCO F5 (also known as Redmi Note 12 Turbo...
Planning to go to USA next month .In the past, I have purchased the USA talk/text 10/15 day package and it has worked great!I now noticed that in my "add-on usage', I have an unused "$0 holiday giveaway 400 mi long distance (incl ca and us)"My quest...
Hi All,I want to.suspend my Bell account while I try PM. I am hung up registering because it says "cancel" old provider. Is there a way to do this?
I paid for a subscription last month but haven’t used it because I didn’t have a SIM card I got one now and don’t want to double pay for a subscription but use the money I paid for for one from last month how do I do that?
Hi allI do not have access to my account. Sim card is out of my hand. I cant login. I only have my email for verification.ThanksDelightdeck
Hey guys : ) I have a few questions in mind, which is making me curious Firstly, can I do long recharges or keep paying for the SIM plan till I am outside of Canada, for a prolonged period of time, lets say, 6 months to a year? I wanted to keep the n...
I am having difficulty completing the activation process. I have decided not to move forward with Public Mobile. I want to get a refund. I have already been charged to my credit card. I would appreciate your help. I have not used the services at all ...
Last month there was a promotion of $30 plan for US/Canada 30gb during thanks giving. Since my momthly cycle just started at that time, I chose change at renewal option. However today I just found my plan is actually 15gb 4g Canada. Worse than my ori...
I signed up for a plan today. I have Public mobile physical sim and tried to activate from the Public Mobile App. I gave my Koodo a/c number and phone number to port from but the porting failed in the last activation step. Please help.
Hi, I got a number a while and I put it on my old phone but then I sold that phone and I got to cancel the number and now got charged on the number but I don’t even have access to it. Can you please email me or call me on my new number please? I need...
yesterday i bought a pin from superstore as i have done monthly for two years. so i know how to navigate the menus and enter pin by phone @ 611. said pin invalid checked and triple checked. got refund and new code same thing. got refund. superstore i...
Do you get credit if you port out in the middle of your billing cycle?
Hi thereI just bought a Samsung S24 FEI have physical sim for one phone number and I use an esim for my business phone numberBoth are with public mobile.The phone number with the physical sim works perfectly. It is just voice/text with no data.When ...
Hi I have a Samsung S20 Fe is is phone compatible on public mobile for 5G
Hi my friend lost his phone and he doesn't have access to his online account how he can stop his number
I was told to contact the port team through the virtual assistant, it doesn't give me contact information or a way to access the team. So, how do I accomplish this without feeling like I'm walking around in a revolving door?
please help, I had a very old email address connected to my account. The entire server and platform is gone. I can't get into my account as I have not email address anymore. I have been locked out a few times and I can't access the email address to c...
HiFor the last few days in my Google feed I've received promotions from PM advertising a $23.00 per month International 4G plan. Nowhere in the promotion does it state that these offers are for new subscribers only. However, when I log in and select ...
I am currently on a 50gb plan and would like to change to a 6gb plan. When signed in to my account the 6gb plan is not listed as an option to change to that plan. is there a way to change from my current 50gb plan to the 6gb plan? If so, how do I d...
HiI had a Community account and user name. Now it asks for my PM log in complete with email address. It then asks me to complete my profile by choosing a user name, but obviously it won't let me use my existing name as 'it is already in use'.I create...
Never received an esim card in activation email. I need one to get my new samsung working. Help pls
I am having network trouble and want to try a new SIM. Can i get new SIM sent to me?
Just signed up.Not receiving any texts, but emails and phone calls work. When I go to the app, it says I have to create my eversafe ID and it has texted me a one-time password. But I'm not receiving texts. The help information says I can choose the o...
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