Community

SIM swap protection

Does Public Mobile have SIM swap protection?

No SIM card

Ordered a SIM card in February and it was never shipped. How can I get a refund?

My text is not sending messages

Can’t send text messages 

esim to sim

How can I change esim to sim card? 

can i see my message text content online

can i see my message text content online in this website?

CAN'T GET TO MY ACCOUNT PROFILE

I logged in but everytime I click "my account" it sends me to the HOME PAGE!! I can't get to my profile!!! 

payment

i have a dollar something due for a 911 fee and it does not give me a option to pay it

Subscription Expired

Hi,My call/data service stopped today. And I have a message in App saying "Your service are on hold because your plan has expired".I signed my plan in Jan 25, 2026 with 50% discount for 60G/$20 after discount. It worked in the first 2 months. Then it...

Sim card

Hi, I just paid for a new plan but chose ESim by mistake. My I phone 11 is a non ESim model and does not have an EID, so I'm stuck in an activation loop. I now have a physical sim I purchased through Amazon. Can you please update my account to this p...

SIM card switch

Can I use a SIM card from a phone that is broken and use it ina. New phone? 

Cs_agent

Service not active2nd time in 2 months that for some reason payment didnt go through and servicesuspended again. I need this resolved immefiately so i can use my phone

Plans Amount

Hi,why my monthly payment changed from $20 to $40? It should be good for two years and this is only my second month. 

eSIM Transfer Showing $5 Charge (Should Be Free?)

Hi, I recently got a new phone and I’m trying to transfer my eSIM.Based on the guidelines, the eSIM replacement should be free if:My current eSIM has been active for more than 15 daysI’m doing an eSIM-to-eSIM transferI did not delete my existing eSIM...

Installing esim purchased

I bought an esim but when i installed it it seems like not successful, could you help me with that, please

Unable to make calls

I am not able to make or receive a call because the credit card attached to my account expired. I have changed the credit card but I'm still unable to make or receive calls. Please can you rectify this. Thanks

E sim pay

Hello,When I first activated my phone, I experienced some issues and was unable to use it properly for over a week.At that time, I thought there might be a problem with downloading the esim, so I ended up paying for the esim twice. If a refund is not...

Payment issue

Hi public mobilemy payment got declined from my card even my card have balance. So now if i try to pay the payment through app its shows me $40 something my original plan is $20 because i have a discount for 24months what to do? Please help asap

cancel phone plan

My name is ***** (phone number ###-###-####). I purchased a monthly phone plan for my husband ***  (phone number ###-###-####) and I would like to cancel it now as he just passed away recently and the phone service no longer needed. How can I do the ...

broken phone

My phone is broken. I had an e sim card. How do I transfer it to a new phone?

Subscription renewal

My subscription renews in a few days but I want to renew it today how do I renew my plan without changing it 

Changed plan by mistake

I clicked on a text with and offer for $40 and said yes, thinking it would show me the details and not  actually change my subscription on renewal. I am happy with the plan I am on now so please do t change thank you

Cancel my subscription

Good day,I want to cancel my subscription on Public mobile. How do I proceed. Thank you 

Double charge - request for credit to account

Customer assistance requested: credit request - 2 charges posted 1 MINUTE apart for SAME amount. Please credit 2nd charge to future balance

eSIM transfer cost reimbursement

I was already using an eSIM, but I switched phones which required me to purchase an eSIM again in order to transfer my public mobile to my new device. Can you reimburse me for the costs made?I met all of the following eligibility criteria:1. eSIM was...

I need to get my January 2025 to Marrch 2025 payment history.Filter is allowed in the past 12 months