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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13794 Views
  • 113 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25180 Views
  • 183 replies
  • 26 Bravos

Resolved! How to contact public

I recently signed up for public mobile. It came up with an error saying someone will contact me. I left my phone number and an alternative number. They called my alt number 2 days ago while I was busy. I called the number back and it was Telus. The c...

Mountstephen by Great Neighbour / Super Voisin
  • 269 Views
  • 2 replies
  • 0 Bravos

Promotion

Hi, my phone number is xxxxxxxxxxxxxxxx and my email is xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxthis is my second time I tried to take advantage and upgrade my plan. First I was offered $25 for 20gig data I couldn’t do it. Now you have for $34 f...

Dino4 by Great Neighbour / Super Voisin
  • 217 Views
  • 4 replies
  • 0 Bravos

My account

My phone says SOS. no network appears. 24 hours after setting up. 

DD61 by Great Neighbour / Super Voisin
  • 121 Views
  • 1 replies
  • 0 Bravos

Error While Subscribing

Hello,I had an error code when signing up to 90day plan 150 GB Data at 5G Speed and the payment went through but the account didn't finalize.

EmmieBell by Great Neighbour / Super Voisin
  • 324 Views
  • 6 replies
  • 0 Bravos

payment registration

Because of all the problems getting started yesterday, my subscription expired before I could enter payment information. Now it won't put through my info. Keeps coming up with "we cannot process at this time please try again later" Is there a problem...

ramonajacob11 by Great Neighbour / Super Voisin
  • 140 Views
  • 2 replies
  • 0 Bravos

Network but no internet/data?

Just got back to Canada from a trip. Was not able to log into the site. Which we got resolved now my phone works with text and location but says there is no internet connection when I use Instagram, tick-tok or my web browsers. I have tried to reboot...

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Yourbakerman by Good Citizen / Bon Citoyen
  • 242 Views
  • 4 replies
  • 0 Bravos

Resolved! Need billing history greater than 90 days

I was wondering if anyone can tell me how I can get my receipts for payment history that goes back further than 90 days? My work will reimburse me for the past year as I'm using my cell for work, but it seems that Public will only show payment receip...

Arctic_Lyn by Great Neighbour / Super Voisin
  • 313 Views
  • 5 replies
  • 1 Bravos

Issues subscribing

I recently ported my service from bell to public mobile. I contacted bell and they advised the port was not complete however I was charged for 3 months from public mobile. Now I can’t reach anyone with public mobile to fix it up

Customer support

Is there a phone number I can call? I have some questions that aren't being answered using the online chat and the community posts are annoying. It would be easier to speak over the phone to a human.

Hannah10 by Great Neighbour / Super Voisin
  • 281 Views
  • 4 replies
  • 1 Bravos

International travel

Hello,I am wondering how I can add to my plan so I am able to text and use data while I am in the U.K. I am from Canada

Hannah10 by Great Neighbour / Super Voisin
  • 243 Views
  • 3 replies
  • 1 Bravos

Resolved! Usage history download file

Hello, is it possible to add second to the date time field in the usage history download ?Thanks

Dramis by Great Neighbour / Super Voisin
  • 267 Views
  • 4 replies
  • 0 Bravos

Visa credit card Not work

Hi, I need to register my visa card for monthly payment but the system comes with an error. my debit visa card works just fine. What could you do for me?I also tried to submit a ticket, but the system comes with en error again. 

sedamin by Great Neighbour / Super Voisin
  • 221 Views
  • 4 replies
  • 0 Bravos

Forbbin A1

I can not logg into my account I get that message error. I was in Cuba on vacation and tried to log in there to brag about my service to other Canadians and to add international min while on vacation. But when I did confirm my identity by email becau...

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Yourbakerman by Good Citizen / Bon Citoyen
  • 304 Views
  • 3 replies
  • 0 Bravos

Micro to Nano SIM card

UPDATE: It was much easier than I thought. I just used the new NANO SIM card, entered that into my account, and literally took seconds to transfer over to the SIM card including my contacts and all! (sorry, I was too chicken to cut the other one down...

ulearn by Good Citizen / Bon Citoyen
  • 421 Views
  • 5 replies
  • 2 Bravos

Forbidden A1 message when trying to log in

Is anyone else having login issues on the Website?When I try to log in (both using regular browser and incognito) I get the a blank screen with the message 'Forbidden A1'. Thinking it might be a laptop issue, I also tried on my tablet, to the same ef...

WindyOrbits by Good Citizen / Bon Citoyen
  • 354 Views
  • 5 replies
  • 1 Bravos

Subscription Expiration -- paying with Vouchers

My friend wanted to switch to PublicMobile. He does not have a credit card and intends to keep his plan active by paying with vouchers. At some point in the past, he was with PublicMobile and had an account without a credit card on file and paid only...

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geogolem by Model Citizen / Citoyen Modèle
  • 422 Views
  • 6 replies
  • 0 Bravos

I cannot create a ticket.

I keep getting a systems error when I try to create a ticket.I’ve tried everything possible, even contacting Telus.

JessieD by Great Neighbour / Super Voisin
  • 148 Views
  • 2 replies
  • 0 Bravos

Unregistered Sim

Hey all, I asked earlier but how is it that 3 public Mobile Sim cards work in 2 of my other phones but not on my galaxy s23fe. I tested a Fido Sim card and that worked.....I've tried everything and just finished a factory reset with no luck afterward...

Kirkd by Good Citizen / Bon Citoyen
  • 724 Views
  • 13 replies
  • 0 Bravos

Resolved! Switching Public Mobile Plans

This has been asked before but I can't find the answer. If I change plans within PM do I lose my earned add-ons and/or my monthly discounts? I want to change from the old $40 15GB 5G plan to the promotion $40 30GB 4G plan because I don't have a 5G ph...

Croft by Good Citizen / Bon Citoyen
  • 431 Views
  • 8 replies
  • 1 Bravos

Resolved! MMS stopped working

Like so many others, my MMS just stopped working all of a sudden. Changing the APN settings and contacting CS agents did nothing to fix the issue. I have the OnePlus 7 Pro, and it's a 2019 phone. Dropping support for a 2019 is ridiculous...

CalvinW by Deputy Mayor / Adjoint au Maire
  • 3696 Views
  • 34 replies
  • 0 Bravos

@Refer a friend

How to connect a refer a friend code to an account that is now activated but wasn’t before. 

Mel121 by Great Neighbour / Super Voisin
  • 161 Views
  • 2 replies
  • 0 Bravos

MMS cannot send (MMS receive works, SMS send works)

Hello,I am using Public Mobile with a Motorola Moto g6 phone (Android version 9, up-to-date). A few days ago MMS sending stopped working - it worked fine prior to that. I can still receive MMS messages (group chat and photos) but I cannot send. I can...

Yggy by Good Citizen / Bon Citoyen
  • 557 Views
  • 6 replies
  • 1 Bravos

Sending pictures and downloading group messages

Hi,Two days ago my phone stopped being able to send pictures in messages, and downloading messages from group mails. Whatsapp, Signal, and Telegram are NOT affected, just the simple messaging / textingI've changed the APN as directed. I've created a ...

Tuna99 by Great Neighbour / Super Voisin
  • 326 Views
  • 5 replies
  • 0 Bravos

Lost SIM card and can't activate new account

Hi,I lost my SIM card and I can't activate my account on the Public Mobile app because they can't send the 6-digit OTP to the number linked to my account.Is it possible to get a new SIM card for the same phone number?If that doesn't work, how can I s...

sauccison by Great Neighbour / Super Voisin
  • 242 Views
  • 4 replies
  • 0 Bravos

Resolved! Travel from Canada to Mexico

HelloWhat do i need to do, in order to use my phone in Mexico?My current subscription has unlimited international text and a 500 one-time Int'l LD bonus, is there anything else I need to add to the subscription, to ensure usage in Mexico?Thanks

Cheryle_P by Good Citizen / Bon Citoyen
  • 691 Views
  • 9 replies
  • 1 Bravos

Account is locked

We have 2 accounts with PM, mine and my husbands. When he tries to log in it says account locked due to too many attempts. Even after only 1 attempt it says this. Tried to change his password but still locked out. Help...

Belinda123 by Good Citizen / Bon Citoyen
  • 329 Views
  • 6 replies
  • 0 Bravos

Unregistered Sim

Hello, I've got a problem with our 3 Sim cards.... They all don't work in a phone that has been working and other carrier Sim cards work... Any ideas? 

Kirkd by Good Citizen / Bon Citoyen
  • 252 Views
  • 4 replies
  • 0 Bravos
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