Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm REALLY Frustrated....I've been trying to have this corrected. Why does my phone say I only have 1 GB when My Account and subscription say I pay for 20GB. I believe YOU have to correct this!
I have a UA, Canada, Mexico plan but I can't call US numbers. What is going on?
On my app the payment amount required is correctly reflecting as 11.30. However, there is no option to make a payment. When i login on public mobile website, the amount is reflecting as 33.90. Please fix this so that I can make a payment and resume s...
I am not a Public Mobile customer. I want to buy the $23 4G plan but when I make an account it shows $50 5G.I want this plan:It shows this for checking
Hello,Having trouble location a guide to transfer eSim from an old iPhone to a new one. Looking for assistance please. Thank you.
Hi,Does anyone know how to clear off the pre-selected subscription plan after signing in? I didn’t select this plan at all since beginning but the only option available is to continue further and activate the unwanted plan. Thank you for your reply...
why do I keep getting texts that say I used 75% or 95% of my data when I know it's not true because I check my account and I'm not even close .
Why am I got billed today for $11.50 for Automatic TopUp?Can someone explain this to me? I don;t think I signed up for Automatic TopUp and I don;t believe I have exceeded my data limit. I also cannot find it online that data usage.
hi, I registered my number and attempted to pay using one email, but it didn’t work even though the payment went through. I had to pay again using a different email. I would like a refund for the first payment.
How do I cancel subscription for someone who has died? I don’t have access to his account. Tried chat and it sent me here.
I have not activated my sim and they said they would refund my money after cancellation but instead got charged for the next month and no refunds yet
My account has been suspeneded for no reason
Hello,My Husband has permanently lost access to the email address he uses to log into Public Mobile. How can he reset the email associated with his account?Thanks
I got a public account for my mom while she was visiting, now she’s back in the UK and when I try to access the account it sends a a code via text to her that she isn’t getting as she doesn’t have service in UK. Is there a way to get eversafe code se...
my credit card was lost and canceled, and my payment was declined yesterday, phone service interrupted. My subscription is $20 per month. Because when I click pay now, the amount shown is $40 instead of the 50% promotional price of $20. I want to ...
This does not work.i tried every iteration. No joy.
As the caption says, my data stopped working about 2 weeks ago. It was working fine all along and my monthly fee has been charged every month on the credit card. I tried restarting the phone and putting the SIM card into different phones, still did...
Help. I transferred 6 hours ago and still no phone service.
Can i use my public mobile sim card on my ipad?
Unable to Login as I forgot the email address.Phone number is xxxxxxxxxxxxxxxxxxxxxxxKindly help.
Hi, I recently updated my credit card information, and my payment was declined yesterday. My subscription is $20 per month. Because when I click pay now, the amount shown is $40 instead of the 50% promotional price of $20. Can I continue with the sam...
Does the US Roaming - Talk Text $15 add on include Mexico?Is there a plan that I can use in Mexico? Its only needed for 2 weeks
I can receive calls but am having trouble making calls on my primary line and have tonuje my travel line. Text messages are not delivered and i receive them with a delay. I’m pretty sure my data isn’t working either.Assistance is appreciated. I didn’...
I will only physically be in the US to embark and disembark the two week cruise. The rest of the time onboard will be in Mexico and Caribbean waters/pots of call.
I need help transferring my koodo prepaid phone number
Anyone have any luck with any promo codes. Trying to create a new activation with the promo 50% off for 24 months with free eSim. Wondered if there are any other codes out that are working. Thx edited by computergeek541: changed category (discussion ...
I’ve been travelling, and I lost my public mobile SIM card. How can I get my phone reconnected to my public mobile account for my phone? Can public mobile issue me an eSIM from the same account? Thanks. Caleb
