Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am no longer receiving Reward-Autopay @$2 and Reward-Loyalty Recognition @$3. How do I get those 2 Rewards/Credits reinstated??
HOW DO I DO THIS
I've been in USA 4-5 days now and suddenly my mobile can't call Canada anymore. I paid for the add-on the first day.
I know know Hawaii is in the USA but I'm just double checking. Has anyone actually been and tried yet? Could there be any potential problems I might encounter ?
Bought the simcard at telus island in Mall. Tried to subscribe 200 times , no lack. The problem is when you chose the plan and it redirect you to the page where you suppose to input your credit card data. Those icons not active and it's not possible ...
Hi, For days my data did not work. Interrupted. For teo days,impossible to receive calls from my spouse,friends and kids those ones shouting at me "dad,why did not you take my calls since then?" Is there any problem with Public Mobile (PM) hidden to ...
where do I find a private messaged expected from
I have a locked my sim and it asks for PUK CODE however I cannot get into my original PM account as my email and PM account both have 2 step authentication that requires ,e receiving a text. It told ,e to open a new PM mobile account and request this...
For some reason I'm not receiving incoming calls. I can call out and text but no one can call me. It's going right to voice mail. Ive shut my phone off and restarted several times. Any suggestions would be appreciated.
I need help
my partner and I have been on what we thought was a pretty advantageous grandfathered 3-month plan. $150 for 3 months, total 24GB data. Canada and US Calling (but no US Roaming)I was stunned to see a new plan offering : $34 per month for 50GB data, C...
I just switched over from Koodoo to Public on my Google Pixel 2. Got the physical SIM card in the mail. Activated my account using the Public Mobile website and app.Put the SIM card in and nothing. Waited 5 hours as it said it could take a few hours ...
just about 2nhrs ago I could not send or receive messages. Then it said no service, then it was delayed messages now back to no service.
I got my sim today and proceeded to activate it via the app. I already subscribed to plan at the point of ordering the sim. However the activation is not getting completed, stuck at the fifth stage. Keeps saying the number is already in use. How can ...
Could not receive or call all day. 17h15 it work for few minutes. Just enough time to read my recorded message sent this morning. Then down again. Could not receive your MSM for the code . Add to use email. Message: Emergency calls only
My plan was changed without my authorization
Good afternoon today several people try to reach but I can't receive calls inbound outgoing call is good for the moment but same thing for the sms. Are there problem with the network of public Mobile?
I was trying to subscribe the plan and made payment but I couldn’t finish the activation because I couldn’t install the app from you. The google play store doesn’t allow to download the app because my phone was activated at the foreign country and wa...
Is there a way to use the add on for data first before I start drawing down on my monthly data usage? Thanks.
Any ideas why I would suddenly get 7-8 calls from different numbers in the last two days where there is no one on the other end?
My phone is not receiving incoming calls, the top left corner of my phone shows the lines faded out, I can't send texts. What is going on? Why is this happening!? I am a long time customer and I am on a auto pay billing and yet this is happing to me....
I am trying to make a phone call to my friend I. The states but it was saying I needed to purchase more minuets so I did and it's continues to say the same thing. This is very important and I don't have time to screw around
I can recieve texts and make phone calls. But I'm not receiving incoming calls and sometimes my text aren't sending.
Hi , my phone number is ###-###-#### . I’ve been with publicmobile basic plan for years, and I was charged around $21 to $22 per month, however I was charged $28.25 on May 19 and Jun 18/2024. I would like to know why I was charged this amount as I ne...
I’ve been with public mobile for several and my monthly subscription cost was about $21 all in including taxes. This month it was $25 plus taxes for a total of $28. What happened?
I am not receiving text codes or call from close friends? They are being told I am unavailable! Not sure what to do or check? No settings have been changed recently? I need to be reachable for Dr appointments etc. We have no landline anymore!
Hello,I have an old public mobile phone (pre-2014) and would like you to give me the code to unlock this phone. I was told you could helpPlease respond soon
My phone plan has suddenly been cancelled or stopped. I've received a text saying my payment method is incorrect, but my payment information has never changed and my card has been successfully used for a year.Yesterday I was able to log in to my acco...
I live in Ottawa. Since yesterday, I am unable to connect to the network - I get No Service area/mobile network unavailable probably 80% of the time. My partner has public mobile and has no issues. I have been with public mobile for like 4-5 years, a...
It said in Quebec, but I think it affects more, that's why so many posts todayTELUS Service Status
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