Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I don’t want to be with public mobile anymore. How can I request to delete my account and delete the save personal credit card info?
what's the fix?MMS arent working at all now
Hi I have received promotional 3g data because public mobile is going for points system for all customers from May 2024 but when I changed my subscription to the one with 200mb data. I can’t see the added promotional data anymore.Any helpThanks
I’ve been with public mobile for 5 years ($5discount) and have 18 referrals ($18 discount) and $2 savings for pre authorized payment which nets me $23 savings each month. So when it goes to the new rewards program will the monthly referral rewards d...
I am unclear as to where PM works in USA. When I search on the public mobile site it says there is coverage in Alaska which I know there is not so I of course don't trust it.Under, "We've got you covered" I put in US and alaska and it says,"Your loc...
I transferred my number from Virgin and it even worked for one day.Then I received a message from the PM that the number was not allowed to be transferred and I was given a temporary number.I paid my bill to Virgin but now I can’t make a transfer bec...
I set up and account and the phone number changed on its own. I set it up to have the old number and it changed to a different one after a couple of weeks. how can I change it back?
my USA add on phone text and data didn't work
I am xxxxxxxxxxxxxxxx's father. He has not been able to access his account (xxxxxxxxxxxxxxxxxxxxxxxx) for about 2 weeks (locked out).We need to replace his payment method (CIBC credit car) with a new card.How do we do that? Thanks very much, xxxxxxxx...
Hello,I updated my address from Tronto to Calgary, but still, the payment shows 13% HST of Ontario not 5% of Alberta, and also I am trying to update the expiry date of my credit card but it gives me this error " Sorry, we’re not able to process this ...
Do I lose all royaty discount and auto pay incentives and pay full original monthly fee after moving to the new points program?
I had more 5G connection with the old Koodo LTE plan than the new Public Mobile $34 50GB 5G US/CAN plan?My phone is a Canadian Google Pixel 7 phone in the same general work/home area for comparison.I have zero 5G connection past month since I moved ...
Hi,I have my Public account activated with new SIM card last Friday but then I still see my number active with the old provider. I called them and they said you need to send a transfer request again. They said the phone number fell of and I have a by...
Just wanna ask how can i pay monthly bill?
Hello,I just signed up to a public mobile account and after downloading the app and continuing the activation process, I got to the last step before it said “Subscription Not Activated”. It told me to speak to someone at support but all it did was tr...
I'm making this post for the sake of two purposes: one, to warn fellow Public Mobile customers that their information is at risk of being leaked to parties that have no business knowing the details of their phone plan, and two, to let Public Mobile k...
I bought my SIM card on boxing day and it was included in the offer that the 3rd month would be free but I have been charged for the third month. What should I do now?
Having trouble logging on.
since posting, have confirmed a response from public mobile support, still not getting email notifications for some reason —————-—————-—————-Hello, I don’t often message non iPhone users but I have recently since switching over to public and I’ve bee...
After I just switched to Public mobile about a month ago, my phone number suddenly stopped working. I can't call or receive with this number. This is causing me a lot of trouble since the door bell for condo is connected to this phone number, and I c...
Paidapp shows available to installget error message opps problem, try again latercan’t buy another eSIM as app says to install the one I just bought but can’t install????help pleasecs has been less than useless
HiI'm from Canada. I'm traveling through the US and my subscription ran out at noon today. I thought it ran out at midnight. I'm trying to change my plan and pay and it's telling me it cannot process my payment at this time. I filed a ticket but what...
I am currently a Public Mobile subscriber. I saw the offer for a different plan, so I went ahead to purchase that. It would not let me use my current Public Mobile SIM card, and made me get a new SIM card. I did, and finally received it. Now that ...
Where/How do I access my previous online email/correspondence ??
To switch to a new plan in the middle of your plan, do you lose your money already paid?
What exactly is happening here?Phone worked fine this morning, but this afternoon my eSim is suddenly gone and when I tried to buy a new one it says that my device is incompatible - despite having had a working eSim until now.I reset my phone, and it...
I installed the Sim card and the website says it’s activated. I hit transfer number. I got a message from Kudo indicating it had been transferred, but when I try to use the phone, it says the line is not in service
EDIT: Support was able to resolve the issue.Hi, I recently switched to the $34/month 50gb Canda/US Data and unlimited Canada/US minutes plan. Below is the screenshot of the specific plan I switched to (expired Mar 4). For some reason, when I check my...
This has been happening since December, and only viewable via WiFi. I have a Samsung S10e and all APN settings are updated per the suggestions in this community. It's frustrating!
I purchased 1 GB of data using rewards; in my account, I can see that PublicMobile effectively reduced my rewards points, but I have not received the data. My phone shows, an exclamation sign next to the connection icon when I try to use data. Public...
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