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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

how to activate STIR SHAKEN service

How to activate STIR SHAKEN service and block adds

Resolved! USA Roaming.

I am sitting at home in Canada and my phone keeps telling me, Welcome to the USA. I am trying to make my work calls and it is saying I don't have roaming minutes. This was only happening before when I was close to the USA border but still in Canada...

Can’t transfer phone number and am now unable to login to app

@CS_AgentI subscribed and during activation I tried to transfer my old phone number. It said that the activation failed and now I can’t login to my account anymore. Please help with this issue and also please help me get back into my account.

Finish setup.

Im trying to finish initial setup. on line it says final setup go and download the app on your phone to complete setup. i downloaded the app on phone. Opened the app clicked on to log on and a blank screen shows up. need help please. This is the last...

Recently subscribed

I set up with Public mobile yesterday, yet I still have no service and there’s noone to speak to. Help! @CS_Agent

Trouble with join commntiy and can't submit ticket to transfer number from prepaid Koodo

I couldn't submit ticket to transfer number from prepaid Koodo. It showed me error page.

Service

Can’t make or receive calls

Resolved! UK Options?

Hi - I'm new to PM, and am planning a trip to England. Are there any coverage options (2-week stay) available?

US roaming with 3G subscription northern New England only

I have a 3G unlimited talk/text Canada/US subscription. Will US roaming will work for me? Have to travel along I-95 corridor from New Brunswick through Maine to Concord NH, remain around the Concord area, and then return. I understand there are is...

Resolved! Can I get a 5G new plan with a 4G or LTE+ phone? Will my data still working on LTE+ ?

I have an LTE phone and I'm thinking switching to the new 5G plan now and get a new phone later. Will 5G works on my old phone LTE?Thanks for your answer and help.

Resolved! $50 subscription plan for $45 all data upfront means?

Hi there,I was wondering what all data upfront for the new 90 days subscription plans. Let say it's 30 Gigs. Do I get 90 Gigs for 90 days upfront or 30Gigs for 90 days?Thanks for your help.

Resolved! I can't reactivate my subscription

@CS_Agent in our Community

Resolved! How do I know if I have the 4G after upgrading from 3G?

How do I know if I have the 4G or not after upgrading from 3G? It seems that I still have the speed of a 3G

Orange eSIM for Europe- any feedback?

Unable to Process Payment

I have been unable to process payment for the past few weeks. My card is fine, and has been used for several other things in this time. My account was on autopay up to now. It says my services are on hold due to the expiration of my subscription. I h...

Rewards not working.

I was recently evacuated due to a forest fire and we have been staying somewhere with no internet. I used my rewards to get 4GB of data it has been over 48hrs since the 1GB redemption and 23 since the 3GB redemption. My phone is not working and we ar...

My account: On sigh on it always cane back with a pageForbidden A1

New community account?

Hey Public Mobile Community,Was there a refresh in the Community's users accounts?It had been a while that I visited the Public Mobile Community, and seems like all the data got removed.I can't see my Badges, Posts or any Bravos.Is it the same for ev...

URGENT Forbidden A1 Error

Hey Public Mobile Community,When I try to login into my Public Mobile account after the EverSafe Verification I get this error: Forbidden A1 Do any of guys know about this? Any agents of Public Mobile?I really need help regarding this. It's really UR...

My account log in is down

Hi, I can't login my account to change credit card. Error message is "Forbidden A1". When will this get fixed and when can I change the credit card info?

US data package didn’t work

I purchased a US data roaming add on. I’ve done this in the past and it has worked, no problem. This last time, however, the data never worked once in the US. When I checked later it said I had used up the days (purchased a 10 day package) but the da...

Are all the 3G speed plans still available please?

Hi all,How you are safe & enjoy the HOT weather I am currently have the 3G plan $25 every 30 days, and my friend wanna to join PM and have the same plan like mine. However, the "updated" publicmobile.ca website only have the 5G ,4G plans, wondering ...

Unable to port and cannot complete ticket

Tried to make a ticket for an issue with the porting of my number as it says my number does not exist when I input it..However when I try to make a ticket to see why my phone number doesn’t exist when I start the porting process it won’t let me fill ...

Resolved! Change

Just to be clear, my payment increased from $28.00 to $58.00 with no changes on my account. There are no issues with my CC.

Resolved! New authentication system has locked my account

Hi,Following up on the subject. I'm currently out of Canada (India). I have been doing seamless topups for more than a year via my old account which also had my card saved. Fortunately or unfortunately I never enabled auto-payments. So I received thi...

New Zim

My brother is visiting from Sri Lanka and he needs to get a new zim in order to have Canadian phone number. Can someone please tell me what the process is?

@CS_Agent, porting from Koodo doesn't work

Looking to port from Koodo. It wasn't an option on the transfer page carrier select/drop-down, so I selected Telus.My IMEI number also wasn't recognized.Submitting a ticket didn't work (the page was broken).I saw some advice to activate a new number ...

texting not working

I have been on the $25 plan 1024 MB at 3G Speed30-day planUnlimited Canada-wide TalkUnlimited International TextI can't send or receive texts anymore on my iPhone. I cannot verify my number on imessages, I've tried restarting my phone and toggling im...

@CS_Agent

Need help with activating the E-Sim for my phone. The number successfully transferred, but the sim was not. How can this be fixed?

Resolved! Non-Android Phone Setup

I dont have an Android phone, is there a means to setup the plan without one?It only indicated the requirement after I'd already paid.

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