Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Has anyone heard if they'll be any promotions for Canada Day and discounts on plans etc?
If I use my reward points do I still get the 5% back? Meaning if my bill is $25 and I cash in $15 worth of points do I receive the 5% on the $10 I pay with my credit card or do I receive the 5% on my $25 bill?
1. was flying from Toronto to Dominican Republic while flying over usa tried logging into USA network. I could not was this possible or perhaps i was going too fast or was too high? Tried to access forum while in Dominican Republic but it was hard t...
I see that I can redeem for $15 in bill credit.i redeemed it. question one: will this be automatically applied to the next bill?question two: if I redeem it again will they stack? So that there will be $30 that will be credited to the next bill?
I’m travelling to all three Maritime Provinces of Canada, and almost all of the provinces of Atlantic Canada! When travelling in between small cities in Nova Scotia, I could not access the extended network at all, even though PM does not have service...
I cannot download the app as i have a australian phone, I cannot change my stores region. My payment was excepted before I got to this point. What can i do? To cancel or get service. Kind of stuck as I cant access acount to just cancel out. Do I just...
Hello,I'd like to have a refund of my subscription change recently.Thanks.
Hi everyone! One of my family members (also on PM) recieved a text notification about the limited time offer I've attached as a picture. I cannot find it online, so I want to know if it's only a deal my family member can access? Thanks in advance for...
Hello everyone, I recently switched from my previous carrier to PM because of the great price for the plan I chose, 5G which has made a significant difference (for the better) in terms of internet speed, and because I now have 3 times the data I prev...
Hi what’s the activation fee for a new sim card
Recently got to US. Roaming turned on. Phone telling me I cannot make LTE calls with this phone when I try to turn on VoLTE. iPhone 11. Data not working. APN correct
My upper sensor doesn’t work, I contacted many companies, they all told me to install a test app and after I installed it and finished the test I founded out that my upper sensor was defective. Also when recording a WhatsApp voice message it stops af...
I have an active account as I have just transfer my number from fido to public mobile. All eSIMs were deleted except for the Public Mobile newly installed.how can I get the confirmation code knowing that I am using an iPhone
Hey I've been trying to figure out what's wrong with my voice-mail every time I try to call to check it, it hangs up immediately and I have a galaxy A71 5G
I am paying as 4G customer why I have the 3G logo on the top right of my mobile data?
I want to cancel my service but I no longer have access to the email and the phone number isn’t working but I keep getting billed every month. Please advise on how I can cancel my account
duplicate thread
I received an offer yesterday to increase my data plan from 60Gb to 80Gb for an additional $6/mo. I would RATHER have Wi-Fi calling for an additional $5/mo. Is there anything preventing Public Mobile from offering this service, given that it doesn't ...
How on earth do you get a hold of someone to resolve my login issues? I've been trying to resolve this for 2 days now
Hello, I have seen this way to achieve up to 20 points per month:Give Back1-20 pointsEarn up to 20 points every 30 days by asking questions, helping others and voicing your opinion on the Public Mobile Community.Community standings are released the f...
I noticed that my 1 GB monthly data was completely used up this cycle, which is very surprising to me because I rarely use mobile data. I just checked my usage details and saw that almost every day after 12:00 AM, there are entries showing dozens of ...
Hi,Is it better to get an actual physical sim card or the e-sim card?Alexer
Hi,Can I put multiple phone plans on one email, instead of having to use different emails for each one? Ideally I would like to put all our phones on one email like a family plan.Alexer
Has anyone else gotten this deal?Public Mobile here. Don't miss out on this limited time offer on a 5G subscription plan. Reply YES to upgrade your plan to a 5G 75GB Canada-US-Mexico plan with 1000 international long distance minutes for only $35/mon...
Just bought the Roaming plan to USA, didn’t realize that my plan covers that. Is it possible to revert my transaction that I bought ?
I just found out 2 days ago that my callers get a message "6UMI, The number you have reached is not in service"!!I went online to Customer Service Agent (day 1 for 3hrs; day 2 for over 2 hrs) they checked acct info verified, payments up to date, SIM...
I have activated subscription and my old carrier notified I am turned off, but I don’t have the data access on phone when I turn off wifi
Good morning, I’m in France and have the 300 international add on purchased however my phone has no service here. I have turned the phone off and back on with no resolve. what can I do?
Hi,I've read through the bands list for public, as well as the listed bands for the phone I have. https://www.gsmarena.com/xiaomi_redmi_note_12_pro+-11954.phpIncoming and outgoing calls do not work. Data and texts work but only after manually selecti...
