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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Data

Public Mobile sent a message on April 28 at 2:10pm offering 4g data for $26 per month. I replied Yes to the offer but when I check online, I only have 1g data. Please advise

Payments

Hi out thereI recently took out two plans while travellingOne was for international minutes and the other was a US Plan.The US plan worked for a couple calls and then everything dropped and the international calls did not work at all.Is there an aven...

Transfer from Bell, E-Sim Not working

Hello,After creating account through a friend’s referral code and paying for the plan, I received the text from Bell to give the authorization to transfer, I responded YES, but E-Sim is not working. I have the SOS sign on my iPhone 11. The account sa...

Account number incorrect

I started the transfer process from Virgin to Public mobile and because I only have a 9 digit account number (as do all virgin accounts) I tried the suggestion of entering 0000 in front of my number. This resulted in getting a text from Public mobile...

Esim not registering

Is there a service outage around lumby, British Columbia right now. I cannot connect to the network.

Resolved! Renewing plan mistake

Hello, I need help to recover my current number "###-###-####". Today, when I was renewing my prepaid plan, I couldn't have access to my account through the mobile app. Because it was impossible for me to access my account, I used the online service ...

Can load fund purchased at shoppers

I got stock in resume activation page

Lost access to my old email stalled my have to cancel subcription

How can i get help if i dont have access to my iriginzl email

Public Mobile app won't run on phone.

I have a new account and plan paid for. SIM is installed and linked. The Public Mobile app has been installed. After the login credentials are entered goes to a blank white screen forever. SIM card was ordered from Amazon.

Change plan

I try to change my plan When type my SIM number is showing incorrect number.

how to change my credit card number

Changing phone

I changed phone and it keeps saying connect to network! I keep getting 5 choices: my account is not paid, I am roaming, my phone stolen or lost ,fraud activity . But I just changed phone ! I can't get access to the web if not using wifi!there is no o...

I am trying to renew my subscription for my number

Hello I am trying to renew my subscription on my number. Today is the last day to renew, however it won't charge. Please help me I don't want to lose my number

Resolved! Add spouse phone

Hi, I would like to adda second phone for my wife. I would like to take advantage of the refer a friend. Is this possible? Is there a deal that someone can point me too?Should i just create a seperate account for her?Thanks,Allan

My login stopped working, doesn't recognize my phone number or email address

I am trying to login into my account, but it doesn't recognize my phone number or email address, my number is confirmed to belong to public mobile.When I try logging in I select, "Forgot Email" and enter my phone number and it says "Please enter a va...

Cancel my service

Hi, @Sorin I got a plan through your site and got my sim card in the mail. I have now decided not to go with you, however, I cannot seem to cancel the service and get a refund. I have not activated your sim and neither do i want to continue my assoc...

Resolved! Mobile data doesn't work well inside

I am on my first month with Public Mobile and data doesn't work well when I am inside. It can be in any building, even if I am very close to a door that leads outside. I am on the 250 Mb plan (there is data left).It always uses 3G, not LTE. I only ma...

Why can’t I call or text without wifi?

I can’t call or receive incoming calls, as well as, send or receive messages without having wifi.. this can’t be happening, so I need some help otherwise I’m going to have to go back to my prior carrier.

Resolved! New account

Hi there, I'm 64 and retired. I currently have Fido for my cell phone and pay over $60 per month, no contract. I'd like to switch to Public Mobile for cheaper rates. I don't need a lot of data. What are my options please. Thanks!

Resolved! Esim

If you have a physical card can you switch to an esim keeping the same account?

phone plans

I noticed you have plans now that is cheaper than my for $19/month it shows 1gb on 4g where mind has actually gone up since I have been with your company mind $25month 1gb 3g when I try to change my subscription to the $19/month on 4g it will not le...

eSIM not working

I just signed up but can’t get my eSIM to activate

AAARRGG

duplicate thread

My account How the hell do I get into my account it just keeps saying resume activation

All trip to a new chip

Merged duplicate posts

Bought data add on not working

Hello! I purchased an add on of 3gb of data and it’s not working, I can’t use my data at all.

Resolved! Can not call out

I can not call local phone numbers. The message received is “call failed”. I can receive phone calls and text messages but I can not call out!what could the problem be?I have shut down my phone and restarted it but still not luck.

Help signing up

During sign up, I miss typed my phone number. Now I can’t get a confirmation sms. Need private chat or number to call to fix this.

My phone plan was changed effective may 1 since then data is not working

My phone plan was changed effective may 1 since then data is not working. My plan is $29 ULCW-US-MEX Base Plan-10GB-5G.we also have similar plan on another number. I put that SIM on my phone and data worked. But when I put my SIM to another phone dat...

Have 5G plan but 3G is showing

I’ve been with public for nearly 3 months now, my plan is for 5G, it’s always said 5G. Tonight randomly it says 3G. Why is this, and how do I fix it? If I can. I have a iPhone 13 for reference.

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