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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Stolen Phone

Hello,My phone and laptop were stolen. I don't remember my public accounts passwords and can't access Gmail account to reset public password without my phone due to 2 factor. I need help getting into my public account so I can register new Sim with m...

Lost Phone - New SIM Transfer

Hi,Looking to be contacted in a private message from a customer services representative on how to transfer my phone number to a new SIM card. I recently lost my phone and went to Public Mobile kiosk to purchase a new phone and SIM. They stated that t...

Resolved! switch to cheaper plan

I’d like to switch from my current more expensive plan to the new plan of $19/month 1GB data at 4G speed, but it says the promotion is for new activations only. Would I be able to get it? If so, how? Thanks!

Resolved! Problems renewing subscribtion/credit card no longer working.

so judging by the same-ish few posts the last few days something on public mobiles end seems to have happened, i myself have been a public mobile customer for well over 5 years and had auto pay on the whole time, recently updated my credit card as it...

Unexpected Number Associated with My Phone

I am experiencing an issue with my phone for a couple of weeks now. Recently, I have been receiving calls on my phone from two different numbers. One of these numbers is my original number, which ends with 2556, while the other number, ending with 79...

Renewed service

Hi, I renewed my service but it is asking me to pick a new number, but I want my older number, how do I do this?

Resolved! Iphone 7 and VoLTE compatibility

I have the $34 US-Canada plan and it works quite well as far as data and texting goes in the US. But when I try calling in the US it switches to 3G network and they have shut down most 3G there so I can hardly make phone calls. I have data roaming o...

End of Subscription??

Have been with PM for 5 years on auto payment. Today my phone stopped working with the message that my payment has not been received. I tried paying on line, but got the message that they could not receive my payment. I also lost my rewqrds for re...

One time password

Hi, I am transferring my number to Public Mobile and for some reason I am stucked at the step where it asks to confirm the number. I do not receive the OTP. I have tried requesting a new password. There doesn't seem to be an option to request an emai...

sim card purchase transfer of same phone number

I ordered a sim care on Jul 22, 24 to be delivered to my address and it is paid for and I still have not received it.I would also like to know what I have to do when I receive the public mobile sim card in order to keep the same phone number when I h...

Resolved! Re: Lost phone

I have lost my phone and have no access to the email address on file. How do I proceed

US Roam from Canada

I am going to the US . If it says 50gb within Canada and the US in my subscription. I dont have to add any US Roam add-ons? Right?.

Re: Debit Visa payment issue

I have tried in multiple times, on multiple accounts to process my (TD) debit visa, to no avail. I have used multiple browsers, incognito and the app. Nothing has worked. This is definitely a PM issue, as I called the financial institute multiple tim...

Bring back the monthly automatic loyalty credit apply to payment

I found it's annoying that we keep on have to log in each month to deduct the credits/points toward the next payment . Please bring back the automatic deduction. Or is there a way that we can set it so we don't have to do it manually like before?

Sim card

I ordered a sim card and my bank says it went through how long does it take to get here

Looking for a girlfriend in round lake illinois

Removed spam

Email to Text / SMS / MMS not working

trying to send message to <phone>@msg.telus.com or <phone>@mms.mb.telus.com or <phone>@msg.koodomobile.com but nothing gets through. All messages bounce back and undelivered. All messages are failing from Yahoo.com but are being received from gmail.c...

Resolved! cannot login to my account. cannot download e-sim

i was unable to receive/ send msg's. to login to my account i had ti submit a code that was sent to my phone number. but because i am unable to receive msg's i cannot login. i also cannot download e-sim using the qr code.

Cheaper Plan

I don't use that much data and calling.We need switching plan or provider. or any prepaid plan that does not require a monthly payment.

Us Roaming not working for calls, txt and data

I added us roaming $30 and paid on July 26 2024 but I am now in the US and I do not have any of the service I paid for. WHY. My son did the same Roaming plan addon and his is working. Please I need to solve this.

Call Control

The post on this subject are a few years old.Has there been any change in the status of PM adding the call control feature.I just switch to PM a week ago and the bogus call are through the roof. Today about evrey 15 minutes.Im seriously thinking abo...

New Phone number not updating in eSIM

Hi! I just used the ‘change phone number’ in the PM app and got myself a new number that I like. However my eSIM is not updating to my new number. How can I get this updates?

Resolved! Emergency

EmergencyHello First I use physical sim card for my old phone which is Samsung. But i just got an iPhone so I change to Esim. But now i don't like my new phone so I use my old physical sim card to plug to samsung phone but it still said no network an...

Resolved! Active with prepaid and voucher

Im having trouble with getting this figured out.

SIM activation fails at last step (6)

payment is successful though . Whenever I login it takes me to step 6 screen and no help from chatbot ..pls help solve the issue

Port number from Fonus

I tried to port my number but it said it was not eligible to transfer. Can someone advise if there are any work arounds to retain this phone number?

Resolved! Points

I have 7 points, how can I use it to lower my bill?

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