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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13696 Views
  • 113 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25037 Views
  • 183 replies
  • 26 Bravos

US Text/Talk/Roam

My first 15 day add-on expired yesterday. I purchased another add-on today. $30 was taken from my Visa, I have a receipt for my purchase yet it's not activated. 

BJ69 by Good Citizen / Bon Citoyen
  • 118 Views
  • 1 replies
  • 0 Bravos

Account stuck in a loop. No access to anything.

Help!!!My account is not able to submit a support ticket or log into the app to manage the subscription.I am infuriated by this problem and not able to reach any support. All my accounts linked to this number are frozen as well and my life is kind of...

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help69 by Great Neighbour / Super Voisin
  • 303 Views
  • 5 replies
  • 0 Bravos

Unfreeze account

Hi my account was frozen for the last couple of months. How do I unfreeze my account/number?

Amar4 by Great Neighbour / Super Voisin
  • 147 Views
  • 3 replies
  • 0 Bravos

Resolved! I just ported over from Rogers and am In limbo

I am on an IPhone 11I changed my number over to public mobile and can call outbound but receiving phone calls does not work. I also can’t send or receive text messages but iMessage works since it’s through the internet. I believe the problem is that ...

Punfucius by Great Neighbour / Super Voisin
  • 207 Views
  • 2 replies
  • 0 Bravos

Paid the fees But no servive

I purchased package for new plan, it shows successful in my profile. But still no service, can't call, can't answer, nothing.  Plz help!

Melodyxu by Great Neighbour / Super Voisin
  • 195 Views
  • 6 replies
  • 0 Bravos

Double charged my account?

Hello I have auto-pay enabled and it's been fine for years. Suddenly I was charged twice. The dates of the charges are January 25th, and the other on the 26th. PLEASE HELP

RohaanS by Great Neighbour / Super Voisin
  • 182 Views
  • 3 replies
  • 0 Bravos

Resolved! $40 60 gb deal

I noticed a boxing week $40 60 gb deal available for me to upgrade to but also another deal similar for $40 50 gb, even though the Boxing Week deal is still up and posted is it still available if I decide to buy it? 

Tranz3 by Great Neighbour / Super Voisin
  • 232 Views
  • 3 replies
  • 0 Bravos

Resolved! Why am I charged for a reward?

Hello, I just transferred to Public Mobile and was so excited to see Rewards in my account. Clicked the reward once and found it was still available so clicked it again. It now shows a $5 fee for purchased reward. I do not want to be charged. Would y...

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MichaelnMary by Great Neighbour / Super Voisin
  • 329 Views
  • 6 replies
  • 0 Bravos

Fraud

45 have been cut from my account and it says paymemt failed had to buy again and it works now but i want my $45 back!!!!!!!!!!!! 

absc by Great Neighbour / Super Voisin
  • 165 Views
  • 2 replies
  • 0 Bravos

Resolved! Switching to 5G plan

So I'm looking at switching to the $34 x 3 $102 90 day plan. Why not, pretty good deal. Since its' 5G and unlimited data after the 150GB data bucket is empty, am I to assume the last several years of More The Merrier free data will disappear? Or will...

Subscription plans

I want to change my subscription plan. Why are the prices lower for new subscribers?

Anonymous by Not applicable
  • 230 Views
  • 4 replies
  • 0 Bravos

Question about ordered SIM card

I ordered a SIM online January 29th, I still haven’t received it with no available update from online agent/customer service. They informed me I can continue to wait or I can go to a store to buy one and reach out to customer service again once I pur...

Summer17 by Great Neighbour / Super Voisin
  • 125 Views
  • 1 replies
  • 0 Bravos

US Roaming

I went on my first trip since switching to Public. I purchased the $30 US Unlimited talk/text and 3GB of data. I had Intrenet service for 2 days after figuring out to turn on my Data Roaming, day 3 and 4 I had ZERO internet connection! Am I missing a...

Tazmania by Great Neighbour / Super Voisin
  • 250 Views
  • 6 replies
  • 0 Bravos

Resolved! Boxing Day Week promotion “free 3rd month”

Hi can someone help advise please. I signed up on January 6th 2024 for $24/4GB boxing day week promotion. Part of the promotion was get your 3rd month free. (See screenshot) However I just received the invoice for my March subscription and it shows f...

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Lottielu by Good Citizen / Bon Citoyen
  • 336 Views
  • 3 replies
  • 0 Bravos

sms message

I cannot send or receive sms message from iPhone sine yesterday Feb 6 2023 - got a perplex form CSA to simply turn off the iMessage on my iPhone - I tried but did not resolve the issue ... from nov 2023 upto yesterday I didn't have an issue -  I may ...

RobertNL by Great Neighbour / Super Voisin
  • 160 Views
  • 3 replies
  • 0 Bravos

Resolved! Locked MyAccount and Lost Email

I'm trying to help my dad with his service because the credit card on file is expired and he's locked out. He doesn't remember his email used to create MyAccount so we can't login and update his profile and payment info. Can someone at customer suppo...

ray_chua by Great Neighbour / Super Voisin
  • 411 Views
  • 9 replies
  • 0 Bravos

Help Please

How can I speak or chat with an @ publicmobile agent?  edited by computergeek51: removed tagging of the above username as "publicmobile" is not Public Mobile staffed account

Stromer by Great Neighbour / Super Voisin
  • 219 Views
  • 5 replies
  • 0 Bravos

Payment won't go thru

There is just NO SUPPORT with PM. The bubbles show and it's saying LOADING but that's 10 minutes already. What can I do? I don't have another phone. 

ilanna by Good Citizen / Bon Citoyen
  • 189 Views
  • 5 replies
  • 0 Bravos

Resolved! Account History

Hello,How I can see all my account information like my address, my crdit card # I am using and how i can update its informations ?How i can see my payments history?  STEPS PLEASEThanks  

Alwa_1953 by Great Neighbour / Super Voisin
  • 226 Views
  • 3 replies
  • 1 Bravos

Resolved! Quebec only 29$-20gig plan question

Hello there...hoping to get someone from Telus-Koodo-Public to answer this question.Shopping for plans now and trying to figure which of the 29$-20g plans offered by all providers is the best for me.  So what could make a difference here is that in t...

Sapstar66 by Great Neighbour / Super Voisin
  • 250 Views
  • 2 replies
  • 0 Bravos

Transfer number / eSIM

Hi, I wanted transfer my number from different operator to Public mobile eSIM, but the old number was already deativated, so I cannot confirm my account because the 6 digit code was sent to the deactivated number. I would like to get new number but I...

Martin111 by Great Neighbour / Super Voisin
  • 127 Views
  • 1 replies
  • 0 Bravos

Cannot login to my account

I cannot login to my account, I had some difficulty setting up my phone (it was locked by another provider) I now have the unlock code but cannot login to my account, on the app it boots me to the first screen and online I get Forbidden A1message.  

KV55pasqua by Great Neighbour / Super Voisin
  • 177 Views
  • 5 replies
  • 0 Bravos

subscribe plan

Good Day,Trying to subscribe the $40.00 50 gb for 5G for postal code A0A 4G0 for province NL but says its not available for this province

RossVCS by Great Neighbour / Super Voisin
  • 171 Views
  • 4 replies
  • 0 Bravos
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