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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Pin

How can I reset my pin

Does Public Mobile support wifi calling?

I'm with Telus now and thinking of switching to PM. I use wifi calling a fair bit and was wondering if PM has it? If not, are there any plans to get it? Also does PM have visual voice mail or call control?

Payment Refund

I closed out my Public Mobile account and had my number ported out on June 28, 2024. But, I realized that I was charged for my next billing period starting June 28. I am requesting to be reimbursed for this payment. Thanks.

calls in USA

i have a canada and usa account. i am currently in the US and cannot receive nor accept phone calls.

Updated, auto credit card info, phone does not work.

Try to answer after it rings and immediately hangs up .Seem to be activated and paid, have data but cell calling or answering does not work Help..

New activation issue

I just activated my new account, but when I try to login with my username, I get Forbidden A1. My credit card statement said that my payment went through. What should I do?

Lost phone, new sim

My daughter lost her phone with Public Mobile SIM. She is wants to activate an old phone with a new SIM from public mobile but still retain her same phone number. How can this be done?

What’s required for a phone to work on the Public Mobile network?

Where would I find this information such as band compatibility and frequency and network coverage and all that fun stuff on the phone and also for PM? Asking for a friend who would like to go with PM when they move here. So.. if the numbers line up f...

Subscription Change

I am wanting to change to a lower subscription plan. I see the $21 plan online but when I come on my app to change it, the option is not there.

New account but have no data or phone and unable to log into account anymore

I have a new account and requested my phone number to be moved over.The previous provider confirmed the number has been moved but I'm unable to use the phone - I have "bars" for reception but no data or phone calls.I tried logging into my account and...

Resolved! 4g upgrade

i upgraded to 4g, but my iphone still shows 3g service

One number not working, I have 2 esims with separate numbers

How do I add a plan to the second esim. And can I swap the numbers between Said esims.

Resolved! Missing Points Back

Hello,On May 29 I got the points back points.On Jun 29 I did not get the points back added to my account.What can I do?

Slow Network

Why is it I have four bars but the network is so slow I can't even watch a video all it does is buffer

Resolved! Never received sim card....help!!

Has any here ever received a response to a support ticket?

I was told by an auto-response I could expect a response the next day but have heard nothing. Wondering if I'm alone with this disappointing experience. Seems like we're left on our own to help each other solve our problems in this message board.

Inability to access my account.

Whenever I tried to get into my account, I am met with system error with Error Code of XXX.How can i get a moderator to assist me rectify this anomaly please?Thank yo

Resolved! New Sim card old Public mobile phone number possible

My Dads phone blew up in his pocket and his sim and SD card were destroyed we ordered a new PB sim card and are hoping there is a way to link it to his existing Public mobile account using his existing number and on a new phone any thoughts on how o...

Services on hold but account charged

Hey y'allSo today (29/06) I paid with a voucher and my $15 plan auto activated, subtracting the money from my account as per my payment history. But it shows that as of today (29/06) my services are on hold. Also the last subscription cycle dates and...

Re: No Service

Same here, no service since 2 days! Very frustrating. Central Alberta.

Sms texting

Texts not sending. Seeing download symbol... Continuous spinning. Not sending.

Redemption issue

I just redeemed points for 1GB of data and it has not been put to my account yet. It’s been over 24 hours. Any suggestions?

Canada USA plans

We r currently on a $40 Canada USA plan. I now see that there is a $34 Canada USA play with 25 GB data less which is ok by me. However this plan does not list any calling features. Are the calling features on this $34 plan identical to the $40 pla...

Help logging in.

It keeps sending me the authorization code to a phone number I don’t have access to. And doesn’t give me the choice to send to email. Help!!

New esim text one way/wrong number

I have just setup new service using esim. I selected number. I have tested some numbers from new account. The sending is working sporadically. Receiving is not working at all. The real weird situation is when I sent a successful text to a recipient n...

Resolved! How do I chat with an actual agent?

Can someone tell me how to chat with an actual tech person? This is the most inaccessible company I have ever worked with.I signed up yesterday and found that I could not call out or receive calls today. I went to Walmart, hoping they could help me, ...

Resolved! US Roaming - 5 Days in August

Hello everyone,We will be going to NYC in August for 5 days and will need cell service (talk, text and data). Does PM have a daily rate for all 3 features? I did read 30$ per day and I think I read for 10 to 15 day periods, is this correct?I have b...

Redeeming

I have tons of rewards on my Public Mobile app, but for some reason it won’t let me redeem a reward for unlimited text and calling for 15 days and 3 GB of data and it keeps saying my accounts suspended and I need to upload more money when my account ...

Can't receive calls/texts

Hello, I just recently activated and transfered my phone plan from Roger's to public mobile on Thursday night. However, I'm still not able to receive calls or texts. I did get the confirmation code and input that so I'm not sure why the transfer woul...

Deleted my ESim by accident

Hi guys so i just got a new plan with public mobile. They sent me a qr code to activate the esim. I activated it but when i wanted to log in into my account they sent a verification code. The phone told me that i need to go to the settings to add my ...

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