Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Dear Public Mobile Support,I am having an issue transferring my phone number xxxxxxxxxxxxxxxx to Freedom Mobile. I received a confirmation message and replied "YES" as instructed, but the porting process did not complete.Could you please check and re...
Hi,My current plan is 50GB of data for use within Canada & the US at 4G speed. In my rewards section I have three options for claiming extra data:5 points for 5 GB, 10 points for 10 GB, 15 points for 15 GBI was wondering if this extra data could be c...
Flavius I set up a couple of tickets...very confusing.... my account and my husbands have been confused...Public is bad at top up..we got asked to pay an account...i iust changed profile to correct to my name (account number removed) $28.25 My...
I am being charged on my credit card for a ghost account that I have never used. I though it was my husbands account, but it is not his.I bourght a SIM card in December 2024 (around there) and I set up my account.I have not ever used this account and...
I noticed PM’s offer of CAN/US/MEX for $40/month with 100GB of data on their website but when logged into to the app and looking at “change subscription” the price shows as $45/month. Strangely the 150 GB plan shows at $50/month which is the same amo...
Hello, I recently have purchased 2 vouchers from Shoppers Drug Mart and I am unable to upload them onto my account, has anyone had this problem? I am not sure what to do, I have not had a phone for 2 days now:(Thank you, Susan edited by computergeek5...
Hello , my name is Abhay and I am using public mobile number which I wanted to reactive after changing my phone yesterday, as to reactive e sim I need to login to my public mobile account , while trying they area requires 2FA with my phone number whi...
I want to change phones, keep my same plan and phone number. Do I just insert the sims card from my old phone? What do I need to do to activate my newer phone
I switched my phone number from public to telus the same day I get charged for my public subscription. Now I've been charged 39.55 by public and ill also get a bill from telus too.I need a refund from public mobile for unused service.
Everytime I change province like from Ontario to Quebec I cannot make or receive any phone calls. I've had that problem in the past and it was resolved but for some reason the problem came back;
I disabled my public mobile account so i didn’t have to pay for my phone plan while i went travelling for a couple months, and planned on reactivating every 3 months to keep my phone number. however i didn’t realize i needed my phone number to log in...
I've tried everything I could do see the usage overview, on web or app, on the app it doesn't load and on the web it says internal server error, please try again later, which I did for few days. I received a message of I've used 75% of my data which ...
subscription did not change to the 100gig 35$ month, I choose on my next renewal to switch to the 35$ 100gig plan and now that plan is gone I can't switch to it
Hello, I switched my mobile service from Public Mobile to Fido today. However, I was still charged by Public Mobile today.Since my service has been transferred and I will no longer be using Public Mobile, I would like to request a refund for this cha...
My telephone number was xxx xxx xxxx. Yesterday the phone number was suddenly changed to xxx xxx xxxx. I believe that number was changed by Public Mobile without my consent. I want the phone number to change back to xxx xxx xxxx. Can you do that fo...
