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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Prorated Refund for my fee for transfer my line

hi there- I’m looking to get a prorate refund for my fees for transfering my line

accessing self serve account with only a phone number

Hi All,My husband set up phones for our kids a few years ago. He passed away a few months ago and I don't have access to his email, and can therefore not access the self serve accounts for the kids. Which I need to do so I can update payment informat...

Porting Number used for Security Login Not accessable

hello, I'm trying to reset my security login contact number as the porting process wasn't successful. How can I reset my login or sim card credentials?

Resolved! New credit card, but can't find a way to resume services

I lost my credit card. I added a new card to my account today as my plan renewed today. I don't see a way to resume services. I last month I did choose a new plan starting this cycle so I'm not sure if that is what is causing this. I can change my su...

Double billed

when I subscribed to Public Mobile two days ago I immediately saw a promotion which I signed up for immediately. I was billed $35 twice and I would like one of these charges to be erased

Account number

Hey, I'm looking to find my account number

Call Logs for Nov month 2025

how can i access call logs information for the month of Nov 2025 - thx Pawan

Can’t make a call

Are there any outages in Toronto today? I can no longer make a call. When I try (iPhone) it just says Calling… and then disconnects. Worked fine yesterday. Reboot didn’t change anything.

Resolved! CS agents

does anyone know what time the CS agents work?

Paid for subscription and SIM card but my CAT S22 phone isn't compatible

Before I bought the CAT S22, I read that it should be compatible with Public Mobile, so I Paid for subscription and SIM card. But afterward I found out that my phone isn't on PM compatibility list. Is there a way to fix this? If not, can I cancel the...

Subscription’s issue

Recently I was trying to change my plan to Canada-US-Mexico and redeem few point from my rewards. But actually it withdrew additional dollars from my account without changing my plan. I have no idea what just happed. Could u please explain the situat...

Need help to trigger the port request

Hi there, can you please help trigger the port request? I haven't received port request message so far. Thank you

My Account

I can’t access my account because my current phone has not been updated in my account so I can’t get the code. I had to create a separate account to send this message using a different email. Some help would be appreciated

International Calls

I have a Canadian based data and call plan with unlimited Canada texting and call as well as unlimited international text messaging. I am going to Southeast Asia soon. I need to know whether or not I can make calls in Southeast Asia with my public mo...

My son can not log into his account.

I am sending this message for my son.He recently got a new iPhone 17 that doe NOT require a SIM card at all. However, he can not log into his account because he does not know the email that he uses with Public Mobile. Please help us. He would really ...

Resolved! Customer Service Agent

I'm going around in circles. I need to contact an actual agent, since my problem involves money. .The chat bot keeps sending me to the same place, but I can't reach an agent from there. All other help places send me back to the chat bot.Help!

Credit card change

how do I change my credit card information every time I do it it says notAbleToProcessRequest. If there is any way to fix this please can someone help me I’ve been trying to fix this for a month now

Resolved! support hotline

I checked around but cannot find what is the hotline number? have questions with joining

sim card order

ordered Sim card on Dec 20th but I still have not received it. I thought it said with 2 days

Resolved! Referral code

I am a new registrant to Public mobile. Would someone be able to give me a referral code to access the boxing week deal?

Number portable

Account sees my old number ported over but all recipients see incoming as from my iCloud account

FYI Helpers. Make sure users always have "Automatic Time" set on their phone

TLDR: If someone cannot log into the public mobile app, make sure the time and timezone on their device is set to auto.Recently set up my whole family with Public. 3 of them went okay (little trouble porting 1 number), but the 4th account would NOT w...

Failed payment

Service was suspended for missed payment paused it still no service

Billing

My billing cycle started today but I transferred my number to a different provider. Do I get a refund for the billing?

transferring number

I am having difficulties transferring my number while activating my account. your help would be appreciated.

A SIM is being mailed to me

I just signed up. Have not downloaded the app yet. A SIM is being mailed to me.- I have not received it yet, so I wanted to double check to address to make sure it was correct.I assumed I would be able to log in and check the address in my profile. I...

Access from another country.

Hi,I travelled out of the country on family related emergency. Upon arrival I tried to roam but just realised those services are not offered in my location. Now I have set up certain accounts to verify my id using OTP messaging on my public mobile. I...

Us roaming not working

I am in the US at the moment but the calls aren’t working. It’s not letting the call connect. How can I resolve this?

Keep getting locked out. Changed password but still doesn't except , then locks me out

Very frustrating. Keep refusing my new password. Trying to pay my bill and now my phone doesn't work

Current Boxing Week deals expiry time?

The current Boxing Week plan deals state (as of Jan 4, 2026), quote: "These deals only last until Jan 5*."Does that mean they expire at the end of Jan 4th or the end of Jan 5th, 2026?In either case the time zone being used as reference is not specifi...

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