Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Message says SIM unavailable and Mobile unavailable
My phone is lost so I cannot receive the two step authorization that keeps being sent to complete my login. I plan to buy a new phone and reactivate it on public mobile.
Hello Everyone…I just checked my account cause I upgraded my $15 plan and it was due to kick in this billing session. I noticed that under Subscription, it says $15 ULCW Base Plan-500 MB-4G…100.69/500MG. Judging by my past history, that seems like ...
I need to find my sim cards tracking number.
My bill increased inexplicably from its usual $17.10 (i.e., $15 x 1.14 for HST) to $17.59 for this month (Aug 2025). On the website, my plan is still listed as $15. So, what goes on?
My phone wants to clone. Is it a scam.
It just happened to me as well. This morning I started getting calls from victims of spam calls from "Amazon" coming from my number. I reported it on the chat box and they told me to text the details to 7726 but they make it seem like I am RECEIVING ...
Does PM have international data voice and text plans ?
Hello,I purchased this add-on back in October 2024, I used a few minutes of it and still had most of it left but when I signed in today in my profile I no longer see it showing or its remaining balance.
I canceled my account jul5 & didn’t get refund on visa. Also just got charged &26.88 Aug 6. No message to why my visa was charged again?
I need a new sim card and want to keep my phone number? Is that something I can do and what steps do I need to make? i have a replacement Iphone.
Do you have any promotion for selling celphone?
Hi everyone,I'm trying to port my number from Fido to Public Mobile, but it hasn’t worked. I tried both last night and this morning using both the website and the app.On the website, I get this error:"We are unable to transfer your phone number at th...
I am 85 & was traveling for 5 months. can i reactivate my phone number. I am find ing it difficult to contact my friends friends
Hi I recently got a phone with virgin mobile and ported my number over but I already have a account with public and already paid for my monthly charge and now my phone ISNT working how do I get a new number so I can still use my month I already paid ...
Hi, I recently ported my number from Chatr to Public Mobile. Calls and data are working fine, but I can't send or receive text messages. My SMSC is set correctly to 647580172. Can you please check if the SMS routing is fully updated or if the port...
Need to speak with a person not a bot about my plan
Hello my plan subscription cycle goes from Aug 2nd to Sep 1st with mobile data limit of 3G. Currently on my account in usage I see 2.24G used from Aug the 2nd.But when I check my daily usage it doesn't add up to that amount (see the screenshots attac...
For the visa application, the phone bill is required to show the name, phone number, and billing date. However, the current downloaded bill does not include the phone number or billing period. What should I do?
Has anyone not received communication from anyone else other than telus? I have received 2fa's and texts from telus but at times not from anyone else. How is it determined who you get texts from?
I tried to transfer my number from fizz but it didn't like my account number, how do I complete this now?
I just signed up yesterday, and my phone works, but when you call the number, it says " this number is not in service"What can I do to rectify this?
I'm subscribing public mobile. Unfortunately i didn't know that the public mobile doesn't provide roaming service except usa.Now I'm in South Korea now. I have to recieve the message from service canada for log in. What should i do?
Hi, I recently changed phones and carriers while living in Korea, and my eSIM from Public Mobile was deleted in the process. I still have access to my account and would like to re-download my eSIM.Could you please help me reissue the eSIM QR code? Th...
I was until recently with an old plan with 3G service and only 250 Mb of data. I have unlimited wifi at home and at work and just don't need a lot of data, except for checking email or using Google map once in a while. I just changed plan recently go...
The physical sim card was lost during my trip overseas. What can I do?
Hey I haven't topped up my account in several months. I can't call 611 like I always used to top up with because I have no service. When I sign in the app it's telling me to register (I'm guessing because I never used the app before). When I put my ...
I’m trying to set up cellphone accounts for my kids, using their email addresses and contact info but paying with my credit card. I’m not having any success getting the payment processed, however. There’s no option for including a name when I input t...
