Community

Still Charging ME

I ported my number to Koodo 4 months ago but they are still taking my Public payment STILL out of my bank account but the number had been transferred to Koodo 

Re: Port request

I am having the same issue today - Sept 27 2024 - Public Mobile Timed out before I received confirmation from Rogers and now I have an indicator that says SOS only and Searching - any help would be appreciated

roaming to the US

Can I buy a two month package??

payment made no service provided

Service not working

My phone is not working xxx-xxx-xxxx

Incorrect ESN/MEID

I did my two factor authentication and I received a message from public mobile saying that I placed the incorrect ESN/MEID and that they would contact me. I have yet to receive anything.

Am I in the right place to earn PM points?

I’ve been trying to figure out how to make Public Mobile points to help with my bill. I canceled with Fido because they are a shady company lied to me about a late fee being waived and their prices are just ridiculous. Been with them for years and I’...

How can I contact a representent

How can I contact a representent

Subscriptions

I have just found out that my existing phone number will not be accepted at public mobile. The message actually says the number is "invalid". I have paid $49.72 for one month, a SIM card and taxes. How do I get a refund?

Voicemail Issues

Hi!  I just realized that since I've switched to Public, I haven't been getting any voicemails. I don't get many actual phone calls, so I’ve not needed to think about it. My husband called and left a message, but when I click “Carrier Voicemail” in t...

Took my money

Tried to open account. Paid but keeps coming back to review and pay

Trying to call Bermuda from Canada

Can't seem to call Bermuda from Canada on PM.  I have a Canada-US plan.  Assumed International calling outside NA would just work on a per minute basis, at least.  I added an International LD booster plan with 300 minutes.  It still doesn't work.  I'...

Transfer didn't work

I transferred from a SIM card to a ESIM. I did not see the message to make it within the 90 minutes. What do I do now? I can text and call  but I cannot recieve calls  

Phone number not valid

When I try to sign up, I see a message that says my phone number is not valid. It works just fine!

Payment

I am no longer a Public Mobile customer.  I have switched to Koodo. Please refund the charge of $27.12 that was made this morning September 27, 2024.  Please remove my credit card and close my account.

eSIM transfer

Hi there,my old phone is dying so I’m getting a replacement soon - can someone please tell me IF AND HOW I can transfer eSIM from old phone to new phone OR do I need buy a NEW eSIM by downloading PM app on new phone and choosing to BUY NEW eSIM?thank...

WHat happened to the $15 plans

Hi guys - i usually head to california for the winter but love public mobile so i keep my service  - dropping it down to a managable $15 plan really helps then i pop it back up to whatever i need summer wise.  i just went to do this and $30 is the ch...

Could a representative please help me track when my sim card is arriving?

Is there anyone who can help me?

Honour promotion on renewal

Hello,This might have been asked before but I haven't been able to find an official answer for it. I'd like to take advantage of a promotion but on my renewal date since I still have 15 days with my current subscription. If I change it now but to app...

Issue porting number

I think I need a new eSIM can’t get my Koodo number to port over  I picked a public mobile number i can’t log in if sent code to public mobile which don’t work yet??? I am trying to understand your system.I need someone to call me or give me step by ...

t&t network in the USA

When I call anyone in the USA on the AT&T network they can hear me but I cannot hear them this has been going on for about a year now and I am the emergency contact for a 99 year old gentleman in Southern California and I need this resolved 

Feeling Ripped off

Why am I paying $120 for 3 months and getting 12GB and there are plans for $35 per month and you get $50GB.   Can this be fixed now?

Account number

Hey , I really need help to get my public mobile account number . I tried to open my account but I can’t find it anywhere please help me with that asap. Thanks

Changing credit card info for my daughter's phone.

not receiving txt messages

hello, I have subscription with public mobile. I am not receiving any txt messages to my cell.  Please assist. The system is asking me to enter password for PUB as well as a different issue. 

SMS sent from Twilio are not being received by Public Mobile

Hello,I am encountering an issue where SMS messages from an application using Twilio are not being received by users on the Public Mobile network. Telus, Rogers/Shaw seem fine. Is there any known outage or blocklist that we can be referred to?A case ...