Incorrect ESN/MEID

[ConnorDo]

I did my two factor authentication and I received a message from public mobile saying that I placed the incorrect ESN/MEID and that they would contact me. I have yet to receive anything.

[computergeek541]

---

@BKNS27 wrote:

@ConnorDo 

If you just ported from another carrier and confirm your account.

It is alway better to use your previous carrier account number.

Just contact a CS_Agent on the Chat bubble and type in Submit a Ticket for an agent to help you complete the process.

---

It isn't always better to use the old carrier's account number. In some cases, the account number cant' be used such as customer coming from Speakout.

[BKNS27]

@ConnorDo 

If you just ported from another carrier and confirm your account.

It is alway better to use your previous carrier account number.

Just contact a CS_Agent on the Chat bubble and type in Submit a Ticket for an agent to help you complete the process.

[Handy1]

@ConnorDo  Sounds like the port didn’t complete I will private message you the porting team number , they can re trigger the port request if needed. And just give them old providers account number . Ignore the IMEI . Leaving old providers sim in the  phone to reply YES to the confirmation Text to port