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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Add referral code after activation

I see this has been asked in the past and the response was more or less "You snooze, you lose" I helped a friend switch to Public Mobile and needed to get her existing number swapped to the Public Mobile SIM. At the time I didn't have my referral cod...

Resolved! Phone number transfer

When I transferred my phone number from Rogers to Public Mobile at first in transferred all fine. After about 2 months I got messages from Public Mobile saying that my transfer was not completed properly and they gave me a new number, this kept happe...

Resolved! payment

my services are on hold, how do I update my payment and keep my existing plan? my credit card has been frauded.

Travel to Mexico

I'm travelling to Mexico, live in BC, and will want to use my phone but do not want expensive roaming charges. Does anyone have advice on what I can add to my plan, do any plans cover this, othe advice?

Resolved! Pin Number

I have lost my pin number. Please call me.

Resolved! add on US roaming

Hi, please help me understand how the US add on work. I am travelling form east coast Canada to Florida and paid the activation today. I tried to make a phone call to the US but it said I have used up my minutes and please subscribe to activate. I ha...

Payment Failed! Please try again or use a different payment method.

I know my credit card works but it still wont let me buy this subscription, and i have tried multiple times

Resolved! No internet connection

Why when I'm outside my residence in my car for example is it saying I have no internet connection even though I have data. What do I do?

Stolen phone

hey i need to black list my phone and need to know the steps to get that done

Wrong number

I transferred my old phone number from Lucky mobile to Public mobile a month ago. And it worked properly until recently it changed to a different number. How do I change my number back to the one I want?

CS_AGENT

Are there actual humans working or not? This AI chat bot is useless. Can you connect me with customer service?

I am travelling to Florida, USA in March for 6 weeks , does the $30 for 15 days add on work well?

I will be going to Florida, USA in March for 6 weeks. I am looking at adding the $30 for 15 days in USA . I realize that I have to add this every 15days for my 6 weeks. I currently have a 5G plan with Public mobile and I am wondering if anyone has ...

SIM card

My Sim card has water damage and I’d like to switch to a new Sim card. How do I change Sim cards and keep my phone number

Resolved! Subscriptio from 3G to 4G change

Hello, with subscription change from 3G to 4G, do I need to change a SIM card? Thanks

Refund

hello, I just ported out my number. How do I get a refund? Thansk

Cellular network issue

Consistently getting the following message“could not activate cellular data network”“turn on cellular data or use Wi-Fi to access data”First data will work for 5-7 minutes then whatever app I’m using will stop responding (due to no cellular service) ...

Issue Logging in.

Whenever I try to login it doesn't recognize my last password. It either locks me out or I have to set up new password. My passwords are safed with goggle so they work the first time but the next time login it locks me out or I have to change again....

Resolved! Carry over data

I notice with the plan for 20 gbs there no longer carried over. Like if 1 month u only use 10 the other 10 gbs don't carry over into new month. It used to the old way but not anymore.

Initial start up

Resolved! Number release timeframe?

Hey I'm switching to Freedom. I got the text and replied "yes" but it's been 2 hours. How long until you release my number?

Resolved! bonus datas are gone

Hi there, I have been a customer for more than 2 years. I have a total of 3 GB bonus data and 3 friend referral discounts. I didn't do anything special, but suddenly all of them are gone today. Please help

add ons don't work

I am so frustrated with poor service. I purchased add ons while visiting in the US for phone and text. Phone does not work. I cannot seem to get any help with this and now what? I care for children here at the home and must have a way to make con...

Resolved! Redeemed rewards still pending

I wanted to redeem rewards for US add on and they never activated and are still showing as pending. I ended up having to purchase the add on. What happens with the rewards that are still in pending?

SIM temporarily unavailable

This is the weirdest situation! My Pixel 3a XL was working beautifully on the PM network with the eSIM. I went to work and went to a physical location in the building where the connection tends to be spotty. My network reception completely went to ze...

Resolved! I need help to set up account

I have been trying to sign up for days but my payment methods all get declined. CHAT agent informed it is from an issue with the site that will require technical help, including resetting my account.

Resolved! Moderator imposter?..have I been hacked?

I was unable to submit a ticketprivate messaged CS_agentanswered all verification questions they responded that I was authenticated but then the answer to my issue had misspellings and incorrect information (my issue is with my US text and talk roami...

add-ons to the U.K

How do I get the 1000 minute U.K add-on for $15.00?

Change Community Profile Name

Hello all, How do I change my name in the PM community profile? Thanks!

People getting missed calls from my number

Someone I don’t know say they received a missed call / phone call from my phone number, but I didn’t call them. It says on their phone I called them, but doesn’t say that on mine. Is this some sort of Spam? Has happened 2 times till now in like 2 mon...

Resolved! Unlimited data not working

Hi CommunityI’m just a few days from my subscription period to renew and reached the data bucket limit for my 5G plan. It happened before and I could keep using my phone at a lower speed. But this time it didn’t happen and I’m offline with Public Mob...

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