3 hours ago
I changed mine + my wife subscription plan 3 days ago but the change does not appear in my phone under System and Public mobile, how come?
17m ago
@Marius1 wrote:This has nothing to do with the browser, and the subscription change does show when I log into Public Mobile.
I am talking about "system" settings within my pixel phone under SINs Public Mobile > it still shows the old data plan / limit
HI @Marius1 this is a settings you need to change, it is not pushed by the PM network.
and also, there is a cycle start date, PM is using 30 days cycle and your phone cycle start date is monthly, so it won't match up , another thing you have to manually change
57m ago
This has nothing to do with the browser, and the subscription change does show when I log into Public Mobile.
I am talking about "system" settings within my pixel phone under SINs Public Mobile > it still shows the old data plan / limit
3 hours ago
Did you change on renewal? Maybe it has not taken effect yet.
Also try a different browser, maybe it is not loading correctly. I had an issue where my usage was not updating correctly in chrome (catch or cookie issue). So I used firefox and I could see correctly.
3 hours ago
HOW did you change your subscription?
Did you Schedule change on next renewal OR you change it NOW?
3 hours ago
HI @Marius1
it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)
if same, then please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437