subscriptions

[Marius1]

I changed mine + my wife subscription plan 3 days ago but the change does not appear in my phone under System and Public mobile, how come?

[hTideGnow]

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@Marius1 wrote:

This has nothing to do with the browser, and the subscription change does show when I log into Public Mobile.

I am talking about "system" settings within my pixel phone under SINs Public Mobile > it still shows the old data plan / limit

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HI @Marius1  this is a settings you need to change, it is not pushed by the PM network.

and also, there is a cycle start date, PM is using 30 days cycle and your phone cycle start date is monthly, so it won't match up , another thing you have to manually change

[Marius1]

This has nothing to do with the browser, and the subscription change does show when I log into Public Mobile.

I am talking about "system" settings within my pixel phone under SINs Public Mobile > it still shows the old data plan / limit

[Jess31]

Did you change on renewal? Maybe it has not taken effect yet.

Also try a different browser, maybe it is not loading correctly. I had an issue where my usage was not updating correctly in chrome (catch or cookie issue). So I used firefox and I could see correctly.

[Meow]

HOW did you change your subscription?
Did you Schedule change on next renewal OR you change it NOW?

[hTideGnow]

HI @Marius1 

it could be just a browser cache problem.  Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437