Cancel subscription

[CarlosYVR]

Hi! I'm leaving Canada next month and need to cancel my subscription. Could you let me know how to do that, and whether I also need to cancel/deactivate my SIM card? Thanks!

[softech]

@CarlosYVR 

since you do not need the number anymore, all you need to do is to disable Autopay so Public Mobile won't charge you anymore

To disable Pre-Authorized payments (Turn off Subscribed) , you can do it by one of the following:

•  Login to My Account, go to Payment page, click Manage Subscription, then turn off the Subscribed toggle.
  (or direct link: https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription)
• You can also do the same using the Public Mobile App.  Login the App, go to Subscription page, click Manage Subscription and click Unsubscribe

Or if you cannot login My Account to disable Autopay, you have to open a ticket with PM Customer Support and ask them to help to remove the credit card.  Please open ticket using Public Mobile Expert Messaging , Select Start a Chat to begin (You will need to use your current Community account to login to submit the ticket):
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre

** If you cannot receive 2FA code via SMS and hence unable to open ticket, please use another email to setup a different Community account and do not link a phone number to it.  Having this new community account without a linked phone number, the 2FA will be  sent to the email address only, you would then be able to create an Expert Messaging ticket. 

[hairbag1]

@CarlosYVR 

simple...just log in to your Public Mobile account and disable SUBSCRIDED. That will stop future payments and acct will eventually deactivate.