Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My pay by month account has been unpaid for ~ 15 days. I can no longer use telephone so I cannot receive verification text which makes it impossible to verify my account to make a payment. How can I
I have a promotion where I get an extra 2gb for life. My plan is $35 for 3gb (so 5gb total). There is a plan that is currently $30 for the same (3gb). I'm wondering if I change to the $30 plan (which is the same plan, just cheaper), will I lose my...
I bought a plan and changed it 3 times to a lesser plan. It doesn’t show those plans to give me credit.
Hello, I’m a long time customer and I’ve been having an issue with receiving phone calls. Most of my calls are going directly to voicemail. I’ve tried restarting my phone, removing the Sim card and switching back-and-forth from airplane mode. None of...
I lost my email account and I need my account number for this phone number xxxxxxxxxxxxxxxxxxxxxx
On Sunday, Dec 11 I received a text from public mobile reminding me that my US roaming package “expires tomorrow”. It said, “Go to publicmobile.ca/selfserve for more options.” On the next day I purchased the add-on again and was charged for it on my ...
Before I got Bonus data(December 2) of 2GB I had a 95% used 2GB roll over bonus back and had recently bought 1 roller GB. 3 days later my plan reset. Currently the new 2GB does not show up on my plan. I do however see that 17% of the 1GB of data I...
I cannot get service. It keeps saying out of minutes but i am on a plan. I went ahead and added $50 to my account but it still says out of minutes. I have only been a member for 2 months. I need help. I am a disabled senior and i need a cell for emer...
Hi,I really need urgent help with my account. My credit card on file expired but everytime I try to login, it sends me a verification code to my email address. I don't have access to that email address anymore, it was for my old job. I need to be abl...
Hi,Are certified pre-owned phones brought from Public Mobile unlocked? If I buy the phone, can I use it with another phone provider? Also if you have bought a certified pre-owned phone from Public Mobile have you encountered any issues? If so, what k...
Hello, I am wanting to change my email address on my account. Please provide me with the procedure/steps to to change my email address.
Just a heads up to everyone to keep a check on what they have been charged by PM. For my first renewal cycle I was charged the same amount twice. I thought one wouldn't be posted but both were. Now I reached out to the customer agent with a support t...
Hi, I was unable to update my payment method. Therefore, my service has been temporarily suspended. I cannot sign in using my email as a verification method, as the email registered on my public mobile account is no longer active. I can't sign in to ...
I asked to change my plan on the next renewal to the $40 15 gb but it is switching back to my original plan of $40 5gb. I changed it again for next renewal and hopefully it’ll stick
Hi everyone, Just made this account to ask about the holiday bonus. I replied with "YES2" on December 3rd to apply the bonus to my account. I logged into self serve today and have yet to see the bonuses applied. I actually still had last year's holi...
What is the cheapest plan available Thanks
Randomly I will get a notification that a text was not sent. This has happened every once in a while for a couple of months now and is only rectified when I restart the phone. I have never had this issue with any other providers and I know it's not...
I had to cancel my current credit card (I'm on autopay) and I would like to pay with my debit card. How can I make a payment? Is there someone I could speak with? Thanks, Roni
Anyone notice only two 4G plans now? $40 and $45 https://www.publicmobile.ca/en/on/plans#4G
Why I didn't get the bonus that was offer 2 GB bonus one-time data add-on and 500 international long-distance bonus minutes. All the friends that are Public Mobile get that bonus but not me. Why?
Has anyone heard if there is WiFi calling or will be in the future for the 4g plans?
My phone just got upgraded to Android 13 and it somehow erased the voicemail number. Now it keeps asking for the voicemail number in the settings. Don't see any such info in the Get Help section here. Anyone knows where to find it?
Hi I have a $25 plan and want to get another for my kid. Is there a better deal out there if I change my plan. Not really looking to spend any more. The $25 plan works fine for me.
I received a text on December 10th with the offer for 2GB bonus one-time data add-on and 500 international long-distance bonus minutes one-time add-on. Plus, it stated get a bonus 1GB of free data with Public Points. It stated to reply YES2 to hav...
I prefer to may manually (on-line) rather than with auto-debit. Month by month. Is this possible?
Hi.Back in October I received an email from Public about buying a preowned phone from Public will get $5 off from plan billing for 6 months. Offer will be expired on Oct 26th. I bought a phone according to the instructions in the email on Oct 23rd. T...
I have had a public mobile phone plan for a while now and have been very happy with it. I use my phone to hotspot. My partner is a technophobe and refuses to get a smartphone - it look him many years to give in to getting a flip phone. We live somewh...
Trying to gety mom phone plan set, stuck at payment, tried 3 differs card numbers and won't accept
I just contacted customer support and they said they can't add the bonuses manually. I am out of the country until February and can't respond to my text. I've been a customer for 6 years and this doesn't seem right I'm not able to receive the bonus.
So, I'm locked out of my account, all I want to do is renew my plan. So each time I log in, and this has been happening for a long time now. I enter my account to log in, and it re-routes me to this security log in, well I agree since there is no oth...
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