Data stopped working

[brent7691]

Hello, 
I have an iPhone 13 with the most up to date firmware (17.6.1).  I ran out of data, and since then I haven't been able to get it back.  I redeemed my points to get a 1Gb of data, but it didn't work.  I also updated my plan to the 4G 50Gb+10Gb plan, and still no data.  I compared to my wifes iphone 12 and noticed that the APN setting was different.  Mine was isp.mb.com, the iphone12 was sp.mb.com.  Changed to match the setting, restarted phone and still not working.  Any help would be greatly appreciated.
Wifi does work, and able to make calls if that is any help. 

[hTideGnow]

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@brent7691 wrote:

it did say Canadian.

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HI @brent7691 

as expected, you got the correct addon.  And you did the right thing to ask support agent to check.  Please check the inbox for PM's response.  They will usually reply within 2 to 4 hours

[brent7691]

it did say Canadian.

[Chalupa_Batman]

Can you confirm something for me @brent7691 ? Can you go into your profile and look at the addons and confirm you purchased a 1GB Canadian addon and NOT the 1GB US addon? We see that mistake often here. 

[brent7691]

I have restarted the phone several times now.  Will try the reset network settings shortly.  Thank you for the suggestion though.  

[Wayworn]

Try to reboot your phone and if that fails you can contact PM Customer Support.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[brent7691]

Thank you very much for the quick reply.  I will try this out shortly.  

[hTideGnow]

hi @brent7691 

this is unusual.  As far as I know, iPhone does not even have data limiter on the phone itself, so it is not a device problem

you have updated your Carrier Profile? Try Reset Network Settings?

if still cannot get it working, ask PM support agent,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437