cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to port number to PM

Andrew_lee
Great Neighbour / Super Voisin

Transfer from fido 3days ago, can’t receive call. Data ok, make a call fine. Only can’t receive call. 
found out my Fido is still working, not completely porting the number. How can I port the number completely 

3 REPLIES 3

BKNS27
Mayor / Maire

@Andrew_lee 

The most critical part of porting your number is to reply to the text with YES confirming you are porting over to PM with the Fido SIM in your phone. There is a 90 minute window for you to reply or porting is not completed.

You will need to contact a CS_Agent to contact Fido to resend the text to you.

 

hTideGnow
Mayor / Maire

hi @Andrew_lee 

sound like the number not ported yet.  But check with PM porting support team and confirm.   I will send you the number to PM Porting support team  Please check your community inbox

Phil_Adelphus
Mayor / Maire

@Andrew_lee   I will private message you a number to call for porting issues, check your community inbox in a couple of minutes, either at an envelope icon top right of this page, or tap your avatar for Messages.

Need Help? Let's chat.