Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Every time I try and call toll free numbers either 800 or 866, I get a message this call did not go thru or cant be completed as dialed. Why is this happening?Thanksdwight
I paid for the $33.90 plan (eSIM) for J*Y*. My account number ends in **33, email adress is g********l.com. I cannot log in to the app to install my eSIM due to a 'Something went wrong' error. Please send me the eSIM QR code manually and help with th...
Hi everyone,I noticed that when I call or send SMS messages, a name is displayed to people who don’t have my number saved.I would prefer not to have any name shown for privacy reasons, and only have my phone number displayed.Does anyone know how this...
Looking to take advantage of the 80GB (or 78gb as I don't want to link my bank account) and am curious if I am considered a new customer with koodoo if I port over?
Hi,my credit card is expired and can’t access to my son’s account so how to change the email?thanks
I have a credit card on my account and I got message my subscription is expired! I have lost the 50% off deal from this past January!How do I get this rectified? I did nothing wrong from my end.
my plan was 15 dollars now being chegfed 18 dollars since last 7 months need refund
my account was activated and paid for. tried to download the asim and I couldn't so then I found the email with the qr code, scanned and not was not successful.... HELP ME PLZ I've gone a we
Looking for help. Changed plan before renewal and $44.50 was charged on March 28th and changed to lower plan same day and same was charged $39.50. would the previous charge be refunded back?
Hello. I've just signed up and received the confirmation of purchase email with instructions to complete activation with the app. I downloaded the app and when I try to sign in I just keep getting the error "something went wrong please try again late...
Help please!I have $40 plan from January with 50% promo visible. When my daughter paid last subscription fee, she was charged full $40.How can I get this overpayment fixed?
Hello, I signed up with Public Mobile a few days ago, ported my number from Freedom Mobile.I unserstand it takes time to port, at the swme time it said LTE + and 5g and kept switching between the two, and I had to restart my phone twiceSo I went to F...
I want to close my account, but I lost my chip and I realize I cannot access my account online as I changed my email a few years ago, what can I do? Can someone help me? Please note it is for teh account of my son so I am using my own account to addr...
Transfer my number to Virgin Plus
Tried to transfer my number from here to Virgin mobile Accepted the text request but never worked. Cant get thru to support to port out, only port in. Can anyone help?
I would like to have the refund of the last payment since I have cancelled my plan.
Can you give me my account number
Hello, I’m unable to make payment with same exact debit card that has money in it. This is the first time it happened.
I have tried all of the recommendations that the chatbot suggested but none work. When a 2FA is sent to verify my account, the request goes to the number that I signed up with and not the number that I had transferred in. Also when I press #1 for voi...
I want to stop automatic payments from my card. how can i stop it, and pay as you go
I signed up with Public Mobile over 5 years ago at a phone shop. I have had the same plan since then but when I log in using my email it treats me like a new customer in the app. I have changed the password using phone number option but it doesn't ch...
Hello,I am not able to login my account, and I want to cancel my cell phone plan with Public Mobile. Please advise. thanks
I just paid 43 dollars off a prepaid credit card last night and I had 32 dollars in rewards
want to stop landine port
So I got a new phone that uses esim bought the esim how do I move my # to it and since I got the esim my old phone doesn't receive or work outgoing
Imessage is still not working, I was told the port was successful. Turned my phone off, removed the old sim, restarted and still having the exact same issues. Can’t receive any text messages, can’t send any text messages. Have no idea how I’m suppose...
I've purchased two $40 vouchers from Shoppers drug mart, two different lications and neither are being processed or added to my account. I'm having an incredibly difficult time trying to submit a ticket as I'm a person with disabilities. I need someo...
Hi, I saw that there is a flash sale going on right now and I wanted to change my plan to a discounted one.When I tried to change, the website said that I already have an active subscription:I tried to find how to cancel my current subscription but I...
