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Stalled number transfer

I can make calls with the transferred number and use data but I cant send or receive messages or receive phone calls and my public mobile number doesn't work for anything Number transfer from bell mobility Thanks for all help 

Activation / Payment issue

Hello, I purchased a Public Mobile SIM and plan, but I did not complete the activation and no service has been used. I would like to request a refund to my original payment method. I understand the SIM card itself may be non-refundable, but I am requ...

Transfer number

I have replied YES to transfer my number from FIZZ and it's confirmed from them. But I have yet not been able to see that it was successful.GOT THIS MESSAGE Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entere...

Rogers to PM, cannot port in

Yesterday I tried to port in my number from rogers to PM.I got the text message about for my permission and I replied "YES". Then got a message from Rogers, "Rogers svc msg: We've received approval to transfer your wireless number to another provider...

No incoming and SMS after porting from Freedom

Ported 1-2 days ago.Still no incoming and SMS 

Travelling to Mexico and USA with a Plan 75GB of data for use within Canada, US & Mexico at 5G

Hello, Is this includes roaming or I have to add on a roaming travelling to US and Mexico? Thank you, 

Change of credit card for payment

Change of credit card used for payment 

“Your eSIM could not be installed”

Hello,I transferred to Public Mobile yesterday and kept my old phone number. I followed all the instructions when downloading the eSIM and even had data at one point. However, after the transfer and old provider deactivated, my Public Mobile eSIM is ...

No Service after eSIM to eSIM transfer

I recently switched to a new mobile plan and transferred my number from another carrier using eSIM to public mobile eSIM. The payment was successfully charged and my account has been created, but I still have no mobile network connection.There is no ...

Never transfer number port in

 even i kept typed 1 Ive never received any kinds of information or message Still my old provider is on

Coverage in Toronto (Central Etobicoke)

Just ported in from 4G Fizz and my coverage is TERRIBLE. 4 bars (Fizz) down to 2 bars (generally). Despite 5G, I'm getting 2.77Mbps per second and upload of 1.77 Mbps. I'm on my main floor. Fizz gave me ~250 on 4G. What is going on! Any plans to impr...

activated new account to receive the 50% off offer expiriing today but transfer number failed

Overpayment

I was planning to transfer my number to public mobile, and finished subscribtion and payment. But now I suffered a big trouble, so i do not want to make this transferring. I would like to know when I can get the refund.

HELP: Number transfer and $10 credit

I did not accept the previous provider’s request to transfer my number last time. This morning, I noticed that PM started charging me, but I still did not receive my number. I’m unable to use PM for calls or messaging. I have submitted a support tick...

1-800 numbered calls

can't make 1-800 numbered calls

Manual Port Request Needed

I am porting my phone number from Public Mobile to Freedom Mobile and need a manual port request completed as I am unable to receive the SMS confirmation on my device. How do I go about doing this as I have already submitted a ticket for this manual ...

Fizz Activation

Having issues Porting in from Fizz, I got the SMS and replied YES event got the Fizz response saying they will let the provider know... But got the SMS from PM stating that something went wrong! And the Fizz account number was not correct even after ...

How to speak to a live agent?

I'm trying to get a billing issue sorted and the AI bot instructions to talk to a live agent doesn't seem to work as I do not know the name of one. SO how do I get connected?

Porting issue

I can't port my number from Fizz and esim is not being installed what do I do

SMS not working

Ported my phone number from freedom to PM. It's been over 24 hours and I'm still not able to receive any SMS. Data, calls (outgoing and incoming), and SMS outgoing works.Tried rebooting my phone and turning off/on imessage but didn't work. Submitted ...

Got double charged

 I signed up for the $60 ($30 promo) plan with a physical sim and it gave me an error but I got a notification email that the order was placed and just to confirm I checked my CC and noticed I got double charged. Can an agent confirm my order went th...

Unable active qr code

Hi I just port in and I got welcome email with eSIM QR code but when I scan it and shows this eSIM is no longer valid. The app shows could not install eSIM. My phone support eSIM and my previous courier was eSIM. I sent ticket to cs_agent but it alre...

Cannot make or receive calls after porting

Hello,I recently activated Public Mobile using eSIM on an iPhone 15 Pro and ported my number from my previous provider. Mobile data is working, however I cannot make or receive phone calls. I believe the port-in may not be fully completed.Could you p...

Reverting back to old provider

I switched over to public from freedom. I was having issues with the service of only outgoing calls and no incoming calls. I was looking to go back to my original provider, I still seem to have service with them. I was wondering if unsubscribing was ...

activation problems! no service for 20+ hours

Hi all, I am porting my number from Fido to Public Mobile (eSIM). Urgent help is required I received the Fido SMS and replied "YES" yesterday afternoon.It has been almost 24 hours and I have NO SERVICE on both my old Fido eSIM and new Public Mobile e...

Esim didnt install on iPhone after activation.

hello, I ported to public mobile last night. During esim activation it failed and didnt install the esim onto my iPhone. The qr code no longer worked so I bought another through the app. After activation it still didnt show up in the settings in the ...