Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm unable to may payments on the desktop and cannot may payments on my phone while connected to wifi.my phone is cut off right now. how can I make my payment so I can use my phone again?
Can I add another line to my account and share the data with that line?
My friend activated his PM account last week and ported his number. Since then, he has had no service ("SOS Only"). I've run out of ideas. We need PM's help but he can't submit a ticket because he needs to login to be able to do that, which he can't ...
hi there, my newer phone broke and I’m trying to activate a physical sim on an older phone on my public mobile account but I don’t see any options
As the subject describes, I purchased a plan that includes US data roaming. In 2023 it was working fine, but in the New Year it inexplicably stopped working. I would like to get money's worth! Please advise.
Hi, I did a port from Voip.ms, I can call people but cannot receive calls or texts, please help as I am stuck. It said that ports take upto 3 business days to complete. It has been 2 weeks now. Is there anything that I am missing?
Hi, I currently subscribed 3 months plan that includes 60gb of data for $102 for 90 days. But, when I go to my account this plan is not available in the option. Please help.
As you can see, I've only used 2.61GB of my allocated 20GB of 5G data but I'm only getting LTE speeds now and even VoIP has been suspended, why is my speed reduced to LTE even though I didn't use the allocated 20GB data?I have the 34$ plan.
Hello, I got a notice that my payment to renew didn't go through due to an expired credit card - I logged into my account and added a new card and thought I hit the button to renew/process the payment for my subscription, but now my phone still isn't...
My credit card number has changed and I would like to update my payment method. However, there appears to be no option to do this. I find an option to change the card under "Add funds to my account", but I don't want to add any funds now - just chang...
Morning allanyone got this on iPhone this morning?Seem like a reboot would helpas far as I know, another member @Bavlee has the same issue as well
Hi, I was about to leave for Tiny Mobile with the same contract for cheaper but then saw a subscription at $29 with 4G but it is only available for new subscriptions. Is there a way to change my subscription to this new one even as an existing custom...
Myself and one of my daughters received a promotional text to upgrade to 4G plan for $24/mon. However, my other daughter didn’t get the offer. Do you know why and how she can upgrade?Thanks!
When I select Personal Hotspot I get this message when I try the support chat it just instructs me to do what I’ve already done.ideas
I just opened my iphone and this popup appeared :LTE Calls Turned Off. Public Mobile has turned off LTE calls on your account.What is the meaning of this ? I tried to call a relative and can see the signal turning to 3g when the call is ringing inste...
Hello team, I was unable to download public mobile on my mobile device to complete the activation, even after I have made payment. I would like to recall the payment as I was unable to download the app on google playstore due to region restrictions, ...
IThe email link from Public Mobile that I used to sign up said that I would get a $10 bill credit within 30 days of activating my service. The month is almost up and the credit has not showed up in my account.
I am planning to arrive in Montreal, Canada on February 2nd and would like to book a phone card online in advance. However, when making the payment, I am prompted:Payment Failed! Please try again or use a different payment method,I used a Visa credit...
Hello! I ordered a SIM card and $24 prepaid subscription online, but I ended up deciding to go with another company. Does anyone know what I can do with the card and subscription? I would like to get a refund if possible, or barring that, to pass on ...
hi, we cancel the payment in December but the money keeps going out Please answer ASAP
Hi, I've been a PM customer for a year. I recently changed my plan (more data) and I can no longer send or receive picture messages. Nothing else has changed. If anyone can help that would be greatly appreciated! I tried to submit a ticket but kept g...
Started last night.Myself, my husband and my son all use public mobile as our provider. Been great, never any issues until now. We can use our cells outside our home and outside 1 km radius of our home. We can text, but no calls incoming our outgoin...
What should I do if I lost my SIM Card?
How can I stop my subscription with PM and switch to another provider?
HelloI just made a payment to my plan using a payment voicher and it's not showing up in my balance, thanks.
I bought a SIM card from a Telus store and tried to activate it. It is more than 20 minutes that the app stops at step 3. What should I do? Thanks.Also does the service is a prepay service? How can I pay?
I tried port in my phone number to public mobile last week but failed because the account number was incorrect. Now I get the updated information and I want to give you
Iam being overcharged for the past 3 months I have being trying to contact them but is impossible to reach anyone
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