Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Having trouble to port out my number to Fizz from Public Mobile

Hello I am having trouble to say yes or even when I call I did say I accept to transfer and port out my number to fizz it would not let me send the message properly as well correctly.

reinstate my account

any progress yet

Did Not Recieve Sim Card - account**@*

I ordered service and did not recieve sim card in the mail. I paid 33.90 - i no longer want the service and would like a refund as I did not recieve the sim as promiced. please refund to my card on file. Please refund otherwise I will report you to t...

eSim issue.

I accidentally screwed up my eSim, meaning I am not receiving text messages or phone calls, trying to purchase a new eSim and it's trying to send a code vas a text message, but I am not receiving text messages. How can I fix this issue? I JUST paid...

Porting number from Public Mobile to Lucky Mobile

Hello,Earlier today I signed up for a new account at Lucky Mobile and indicated that I wished to port my number over from Public Mobile. When I completed the process, I did receive the text message from Public Mobile about the transfer and I respond...

Re: Porting issue - Resolved

Can I also get the number to contact the porting team? Thank you

Does Telus prioritize phone calls by brands and drop PM customers' calls for Telus customers?

I saw someone shared this on Reddit. Is it real? I wasn't able to make outbound calls yesterday until I tried the 5th time. Quoted: "Public mobile uses the Telus network. If your in a busy area the Telus customers get first priority to the towers...

Malfunctioning all of a sudden

I recently transfered from Rogers with the flash sale last week. It worked perfectly fine until the evening on Feb 1. I have delected the old eSim from previous provider after almost a week of normal operation.After submitting the customer support ti...

Refund the prepaid the first month

I got the Sim card today but I couldn't use public mobile because I have still contract with Telus. Therefore, I need to cancel and refund it

hi

Hi, I'm trying to port my number from Freedom to Public Mobile. Earlier today, I tried to port to another carrier (Carrier A) but failed due to technical issues. Now, I've completed the activation and payment with Public Mobile, but the porting is st...

No incoming calls.

Hi, I noticed you had a similar issue with your eSIM on iPhone—outgoing calls work but incoming calls and SMS don’t. The VoLTE option also disappeared.Could you share how you managed to fix it? Thanks!

Can't activate eSim. How to switch to physical sim

Hi,I wasn't able to activate my eSim - although my phone should be compatible with eSim I don't think my particular model allows eSims. I purchased a physical eSim but since I registered my account as an eSim, there doesn't seem to be a way to change...

Porting Phone Number Timeout

It's almost like PM doesn't want me to leave.. My iPhone 13 stopped working, and am unable to recieve SMS notifications for a Port Release Code.. Here I am, twiddling my thumbs, waiting for someone on the team to respond to my ticket. The 90 min wind...

Paying for my subscription by vanilla giftcard

I'm trying to pay for my monthly service via vanilla Mastercard.. but It won't go through because it says my postal code is wrong.

Data not woking

switch to public during that flash sale. everything works except for my data. tried all the steps in the help section. need help.

Trouble with added payment,and ordered sim card that hasn't arrived yet

I got 2things that I am dealing with 1. It won't let me add a payment card. I can't pay online 2. I ordered a new sim card and didn't receive it yet

Voicemail

New customer, how do you access voicemail edited by comptuergeek541: changed category (discussion isn't related to Community)

Switching Plans mid cycle

If I switch to CAN/US/MEX this week will it be effective immediately? Travelling to MEX on Feb 11

Resolved! Re: Public Mobile Email address .

Hi,I don’t receiving my text messages

Resolved! Data stop working

My data stop working from no where. Need help. I have restarted my phone and took my sim card and back in, still do not work.

Resolved! No incoming or outgoing calls.

I have been with public mobile for over 2 years with a physical SIM card and have had no issues thus far. One day out of nowhere I stopped receiving calls and they went straight to voice-mail. So I called my voice-mail and it will sit there for 30 se...

No data

Im new to Public mobile. Signed up with an eSIM on Friday night and it is now Sunday evening and I still don’t have access to data. I tried resetting the network, turning airplane on and off, but in vain. Please help! It is very inconvenient when you...

Resolved! MMS Messaging!

Hi,My iPhone can send and receive SMS normally.I can also see "MMS Messaging" enabled in Settings.However, I still cannot send photos or PDF files to Android phones.In Settings > Messages, I do NOT see the options for:- Group Messaging- Send as SMSI ...

No ingoing or outgoing service

I cannot make or receive calls or texts

PUK code needed

How do I get a PUK code for my locked eSIM when every option requires you to log into your account but that is not possible because I'm unable to get the required 2-step verification code due to the locked eSIM. Also can't log on to the forum so had ...

WHERE IS SUPPORT?

I've been trying to get an answer for days now and have not even received confirmation that my support tickets or messages to support directly were received. I'm so frustrated right now. Time to switch providers

Resolved! can't receive calls and sms, goes straight to voicemail

i ported a few days ago and noticed i can't receive calls nor sms however, i am able to send calls I've removed all old sims (using eSIM right now), rebooted, ensured all settings arent blocking or auto forwarding etci can't submit a ticket because i...

Activation and Number Transfer Issues: Sub issue - Number Transfer Issue

The eSIM installs correctly and registers on the network, but mobile data does not work when Wi-Fi is off.APN is correctly set to sp.mb.com.This has been tested on multiple devices (iPhone 14Pro and Samsung S23).Signal is present (LTE/5G) but data do...

Resolved! Transfer sim on old phone to eSIM on new phone

Hello, I got a new phone and have been trying to transfer my phone number from my SIM card to my new eSIM with no success. I have followed all the instructions on the app and when I type in my phone number to transfer it says “invalid Canadian phone ...

Misplaced phone in house

Can public mobile send loud noise or someway to locate phone

Community

Forum Posts