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Forum Posts

Resolved! Account not reading right plan

I had a 30$ package with 2G of data. On October 5, 2022 I updated my package to the 40$ with 5G. I made the payment and got a confirmation for it. When I just checked my account it is reading I still have 2G and on the 30$ plan. Can someone tell me w...

Resolved! Credit card fraud

Public Mobile # 855-xxxxxxx has been using my credit card. My credit card said to check with Public mobile to see what you know about this number. Coincidentally it googles as not only fraud but also a toll-free number to Public Mobile for a shortcut...

liahawkes by Good Citizen / Bon Citoyen
  • 208 Views
  • 11 replies
  • 0 Bravos

Resolved! 1-800 Numbers

Can I dial/connect to a 1-800 number with a PublicMobile plan? 

leifvickars by Great Neighbour / Super Voisin
  • 94 Views
  • 5 replies
  • 0 Bravos

Resolved! Billing

Hi, can you explain why each month you bill me a day earlier than the previous month? This has been going on each month since I joined and is very annoying. Please pick a date in the month and stick with it. Thanks.

maleyi by Great Neighbour / Super Voisin
  • 117 Views
  • 4 replies
  • 0 Bravos

unable to use add on data

My plan data is up limited and I bought add on data. I am not able to use it by my phone. Why?

Lan2 by Great Neighbour / Super Voisin
  • 73 Views
  • 2 replies
  • 0 Bravos

Resolved! US Roaming

Purchased US Roaming for talk and text and did not work the whole time I was in US

Jonnigun by Great Neighbour / Super Voisin
  • 75 Views
  • 2 replies
  • 0 Bravos

Resolved! Limited time promo

My credit card expired and account was deactivated. When I went to put in a new card, saw a limited time offer of 4gb speed and 20gb data. I tried to select it but couldn’t find the offer. Now that I’ve reactivated my account, that offer is no longer...

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Manicoti72 by Good Citizen / Bon Citoyen
  • 326 Views
  • 19 replies
  • 0 Bravos

Phone shows dialing out but doesn't dial out or receive calls

Since last Friday my phone won't connect dialing out or receive phone calls. texting works. good signal. The phone shows it's dialing out but isn't connecting. Tried my bell sim in the phone and works as it should. Another customer I know is having t...

badgolfshot by Good Citizen / Bon Citoyen
  • 87 Views
  • 8 replies
  • 0 Bravos

I can not receive SMS messages from a certain number

Using iPhone 6I can receive SMS messages with security verification codes from many providers. However, there is one that I can not received. I have contacted the provided and the answer is the SMS is sent but it is rejected. I have checked the answe...

crochcunill by Good Citizen / Bon Citoyen
  • 365 Views
  • 28 replies
  • 0 Bravos

Not receiving calls, cannot send and receive texts.

Hi I CAN make calls. I CANNOT receive calls, send and receive texts. ALL INCOMING calls go straight to voicemail.I have rebooted my cell many times and took out put back sim card. Samsung A12 cell. Please assist. I checked online some sites that repo...

dariovitale by Good Citizen / Bon Citoyen
  • 197 Views
  • 11 replies
  • 0 Bravos

Resolved! EMAIL ADDRESS

I joined Community. I was successful in changing my email address there. But, how do I change the email associated with my account. Did it automatically change too, or do I need to do something else?

karaoke_mike by Great Neighbour / Super Voisin
  • 61 Views
  • 2 replies
  • 0 Bravos

Resolved! add data

sorry, you guys changed UI, It's horrible.I used almost use all of my data plan. so I want to add additional data.I purchased it, and add on, but how I can apply to my current data plan?why this is so hard do it? I only can remain all the bad word wi...

sojangpark by Great Neighbour / Super Voisin
  • 173 Views
  • 12 replies
  • 1 Bravos

Lost autopay 500mb bonus

Hi, I’m on Autopay and am receiving the $2 discount, but I’m no longer getting the extra data bonus. This has caused my data to run out. I’m a light data user on 1gb plan, but it is very inconvenient to run out of data. How can I get the bonus back? ...

kkeanie by Good Citizen / Bon Citoyen
  • 197 Views
  • 12 replies
  • 0 Bravos

Resolved! In Anchorage AK. Bought US plan - not working

I was hesitant to buy a U.S. plan through Public Mobile as last time I was in the US (summer 2020) it never worked. This trip it did work as soon as I crossed the boarder into Washington state to my delight. However, as soon as I stepped foot off the...

AndrewVoigt by Great Neighbour / Super Voisin
  • 113 Views
  • 6 replies
  • 0 Bravos

Resolved! PM 4G plands and US Roaming

Hello, Can I get a clear answer here. If I upgrade to the new PM 4G plans, with this solve the 3G US roaming shutdown problem? In other words, will I still have issues making voice calls in the US if I am on a PM 4G plan?

SteveKincade by Good Citizen / Bon Citoyen
  • 145 Views
  • 5 replies
  • 0 Bravos

Resolved! hold my plan

i am going to travel between Oct 24 to December 3 and I will not be able to use my mobile services with public mobile. Can I suspend my account during this period? What other options do I have to avoid being charged during this period.?

Maryandfary by Great Neighbour / Super Voisin
  • 263 Views
  • 4 replies
  • 0 Bravos

Resolved! Payment

To make a payment you need 4 digest PIN # when you called *611, 1-855 # or log in to website.

bz2 by Great Neighbour / Super Voisin
  • 61 Views
  • 3 replies
  • 0 Bravos

I hate tech

Had to buy a new phone and ofc the sim card does not fit and need to buy another one. Problem is I took sim card out of old phone and when I put back in get message that I have emergency calls only. Did I damage the card somehow and have to wait for ...

ShelleyA by Good Citizen / Bon Citoyen
  • 332 Views
  • 12 replies
  • 0 Bravos

Resolved! US Data Roaming question

Hi,I plan to go to the US shortly. I don't need to make any call being there. However, I will need the internet connection. Here is my question: is it OK, if I buy the DATA only add-on in order to be able to access the internet (GPS and other stuff),...

Andrews63 by Good Citizen / Bon Citoyen
  • 95 Views
  • 5 replies
  • 0 Bravos

Resolved! Email

The email I used when I opened my account with is no long active and I need to change it. I'm try to login but it keeps prompting "Just making sure it's you, we sent you an email... etc" I cannot get the code because I cannot access the email account...

Sabrina78 by Great Neighbour / Super Voisin
  • 103 Views
  • 5 replies
  • 0 Bravos

no incoming calls or texts

i have tired resetting phone picking a network changed sim cards to a different phone with no luck can call out and send texts.

jtapp by Good Citizen / Bon Citoyen
  • 139 Views
  • 13 replies
  • 0 Bravos

Upgrade to a 4G plan

How do I upgrade to a 4G plan? I am currently paying $25.00 per month and I have a $4.00 monthly reward ($2.00 AutoPay and $2.00 Loyalty). What do I need to do? 3G is way too slow!!! I sign into my account, however I see no option to upgrade! It is a...

4uChristina by Good Citizen / Bon Citoyen
  • 93 Views
  • 2 replies
  • 0 Bravos

Resolved! phone does not receive calls

I activated 2 iphones. for one phone everything works. For the other phone it sends and receives texts and can call out but when you call the phone it does not ring but goes to a customer is not available message. Phone is not on do not disturb

partner1 by Good Citizen / Bon Citoyen
  • 225 Views
  • 23 replies
  • 0 Bravos