Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I have not received the new confirmation text and it has been over 90minutes. I tried the chat function with no luck and the submit ticket has been broken all day. Is there another way to reach out to support?
On both iOS and website, I can login ok. I get the text confirmation, enter the number etc. But the all I get is the … loading screen. I’ve just left it for a long time (10 minutes) and it never loads. I’ve tried different networks, different bro...
So I want to move to a plan with faster service and 40gb of data, but the plan that has this is a 5g plan for $40. I only have a 4G phone, would I still get 4g service from this 5g plan? Also, would loyalty stuff transfer to the new subscription?
I received this offer message from public mobile on my 2nd Mobile number. I want to know is a legitimate offer, because I am unable to find this offer on the Public Mobile website.Can I get this offer on my both Public Mobile numbers or just the one ...
Is there anyone using a 4g phone on the 5g network (i assume you also subscribe to a 5g Public Mobile plan)If yes, how is it working for you.
I put my SIM card in my new phone but says carrier needs to activate the phone? What happens to simple days where I just moved my sim card
What happened to the reminder notifications that your bill is due????Super annoying that they don't give a heads up and they change the date all the time. Is there a way to turn it on?
Friend trying to set phone up on public MobileHe says the last step to finish his phone set up for public mobile subscription... he has to go on line to google play and download Public Mobile app but his phone must be to old for app we see app but ...
I may have an uncompleted transfer, but I never received the message for the confirmation. I put in the right IMEI number details but then PM told me I put the details in "wrong" and that an associate would reach out. For reference I'm porting a numb...
I have been with you guys for a few years now and also as of November 2023 am also paying for a second monthly service plan for my teenage daughter. On my account I have received 3 separate FREE LD MINUTE PACKAGES over the years totalling 1400 minut...
How do I close the account of a deceased customer. I am the executor of the estate
She has a US add on and I am not permitted to call her. What’s going on?
I cancelled my service with public mobile 6 months ago and noticed that they are still taking money from my account every month. I never noticed it until today because I don't generally look at all of my transactions. It even shows when I log in th...
I noticed public mobile has a good offer for new activations only. I was wondering if anyone has had any luck with getting one of these promotions on an account thats already opened (i activated just a few months ago), by messaging a customer servic...
I've received a text offering an upgrade. If I accept do I keep the loyalty and subscription rewards I currently have?
Hi,I accidentally chose esim instead of sim when purchasing the plan. I have not activated yet, and I wonder if there is a way to switch to sim.Thanks.
How to I switch my phone from Telus to Public after having a problem with the first attempt to transfer?
I am not connected to. WiFi. I cannot access my confirmation code sent to my cellphone
Good Afternoon, I am trying to port my number from Telus. I missed the 90 minute window on the text, how do I request public mobile resend the request? Thanks,
My friend has been trying to update her new credit card expiry date for the past 2 weeks! It will not take. What is going on Public Mobile?? She is an older woman and has no phone service. Feeling bad that I referred her to Public Mobile at this poin...
Sim card did not arrive, no order #
My daughter lost her phone, she didn’t get the pin when she set up her eSIM, we can get a sms sent to the lost phone. We set her up with a new public mobile number and eSIM but we want to cancel the original but can do it without the pin or without g...
@CS_Agent help my son has been locked out of self service account. Followed all steps and nothing is working. This has been almost 24 hours.
HiAttempting to port out my number and have NOT received an authorization SMS message from public mobile so I can proceed with the port.
What does it mean $55 for 90-days subscription?
How to get a refund on add on data roaming? Mine doesn’t work in Mexico.
On Monday i lost my phone on a train ride, later I found out someone was using it to make calls etc. I disabled the service and bought a new sim card. I've looked literally everywhere on the app and website but there is no "profile" button to click ...
Im trying to buy another US talk and text bundle as mine just ran out. I keep putting it into the cart but it says my purchase is complete however it just shows up as a credit in my account. When I try to use this credit in my account to buy the $1...
I will be out of the country for a month, I am wondering if I can pause my service for a month to avoid paying for nothing when I am away. - Can I do it? if yes, how? And to keep my points-back bonus if possible.- My current plan is a promotion deal ...
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