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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Terrible Experience as a Potential New Customer with Public Mobile

duplicate thread/duplicated content

Locked sim card

How do i get a PUK to unlock sim cars?

Monthly voucher vs 911 Tax HELP

Been a monthly voucher user for years. Now I have balance of like 13 bucks and it can no longer grow as it once did ok fine. So it sits there at 13 bucks...so be it...so every month I buy a 25 voucher enter all good. Now from what I have learned rath...

Resolved! network issue

I ported my Phone number last night, and im still in sos mode only.

New Sim Card

I am newly subscribed on July 9 and purchased a physical sim card on the same day. I was advised that the sim card will be arrived in 7-10 working day on an estimated date July 19. However, it hasn't arrived as of today (July 25).Could you please t...

Account not updating

My account shows that the last time payment was made was May 15 even though I was billed on June 14 and July 14. Hence, my public points have not increased. What is going on? The only change I’ve made in the last two months is opt for the 500MB da...

Spoofed number

Hi, keep on getting calls and texts rrom people arguing I called them. People I call don’t pick up since my number appears as suspected spam. What can I do? HELP!

Service issues out of canada

Hi, I have subscribed and set up E sim yesterday from India.I need to start receiving calls and messages from canada.but I didn't even receive any notification or OTP. If I need to any add ons then how can get it active.

Callers saying my number is out of servide

I have had public mobile now for a while and have had no issues up until this moment. I ported my number successfully from Bell and service was great. Now callers get a not in service message, however they can text me and I can text them. What is goi...

Resolved! How to use roaming services in Philippines and do I pay or included it to my plan?

Hi, I will go home to Philippines for emergency purposes my mother is not good condition. I want to know if I can use my public mobile network plan as roaming there? And if it’s included in my plan? If not how much it would cost me? Thanks edited by...

Terrible phone service. Now I am unable to send my service ticket request

service has been terrible in my area for the past six months. I am unable to receive calls or make calls from my home. Sometimes when I step outside of my deck, I am able to actually speak with somebody. I have filled out a ticket for a service level...

Not receiving Verification messages

Hi, it’s been over 62 hours since my SIM swap/port. I still cannot receive any SMS short codes or verification messages (bank, crypto, etc.), although regular SMS works. Please refresh my SMS provisioning or reset my network profile. This is urgent.

Mobile Data

I couldn't get Mobil data on my phone so I purchased a new phone and I'm still unable to get data working

Otp problem

I have lost access to my phone and now i want activate that number on my new device i can’t do it because i receive otp on number but i can’t acess that old number now

Resolved! Referal can't complete new activation?

His current provider he can't get service says emergency calls only. He can't get help from Public without being disconnected during a chat with a agent? Any suggestions what he can do?

Re: Unable to port - Invalid Number (currently telus)

SAME happened to me! Now my phone is showing SOS and I can't get calls/texts!

Unable to port - Invalid Number (currently telus)

If I can't port my number how do I get my money back? Apparently this service doesn't work as advertised

Network connectivity problem

I have trouble connecting to the network. I joined Public today, but I cannot join the network. I get 7b1 when making a call

New phone with new sim but already an assigned Public Mobile number

We lost our phone in a house fire, we bought a new Iphone and and new SIM but i cant register the SIM to assign my phone number to it because I cant remember my password. When I do a password reset it sends a code to my e-mail or text message and wi...

Did not receive esim

I need help... I clicked on for esim and place my order for the package. I didn't receive anything and public mobile charged my account and now I cannot continue... says 'something didn't go right with subscription'. They took the money out of my acc...

Reactivate my plan

I tried yesterday a number of times to reactivate my plan back to the plan I had and got nowhere. The questions posed to me did not fit my situation I was also trying to use another credit card for monthly payment

new account

How can I get a new account for my wife.. just the minimum plan-$16 per month

Cannot download app

cannot down load app as google play keeps saying 'not available in your country' but now I am back in Canada. Need the sim and paid for monthly account.

need access to my last invoices after porting lines to Telus

Hello, I do not have access to my account after I ported the lines to Telus. Can you help me to get them? The lines were: ********** I am looking for Invoices paid from my credit card on May 18, May 23 and June 17 of 2025. Thank you! Lina Suazo

Charges on my credit card

I am receiving public mobile charges on my credit card ending in 8102 I am not a public mobile customer but I have a granddaughter that uses public mobile Please confirm if ******** is being billed to my credit card. If so my credit card needs to b...

Visa updating

I tried updating my visa information on payment update for public mobile. It is the same card that was re-issued a new expiration date. I have tried the mobile app and by computer. My new visa info isn't accepted by public mobile. Not sure why. I wou...

Ulefone Note 21 - VoLTE Provisioning

Good afternoon!Recently had to get a device, though we already have over 10 devices online with Public Mobile.I bought a Ulefone Note 21, which is a 4G phone running Android 14.Previous Ulefones (an X13, Power Armor 14, Note 18) have all worked flawl...

I can’t get cellular on my phone.

I set up my son’s phone and mine. He gets cellular and I can’t. Help.

Change esim to esim due to a broken phone but charged with $5

Please credit back my account with $5 as I was charged with esim even though you claimed the following:"If you need to transfer your eSIM to a new device, a new eSIM will be required for the new phone. Existing eSIM users at Public Mobile who need a ...

Resolved! charge from Public Mobile Self instead of Public Mobile

I have a pending charge on my credit card from Public Mobile Self location on charge is Edmonton. Normally I am charged from Public Mobile location of charge Vancouver. The date and amount of charge are correct. Is this a legitimate charge? Is this...

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