Community

My subscription.

I opened an account and paid for a subscription yesterday , and then recieved a message that it did not initiate.

Canadian phone not working in usa

Hi community. Presently in USA with plan that covers Can USA and Mexico. Phone is connecting to us network. Cellular is working. No other features apps. Search. Messaging working. Phone says it is offline. Did Network reset. No go. Any suggestions. T...

Going crazy

I'm new today and can't believe how useless their bot is.I signed up and paid. Got my new phone number and asked for an eSIM. Couldn't download the eSIM even using the QR code. Can't get a new QR code anywhere, and can't login because they need to se...

Promo code

Hi. I can't find a working promo code. Do you know of any working codes for June 2025?

Help Needed: Porting Bell Number to Public Mobile Without Keeping Current Number

Hi,I currently have a Public Mobile account but want to port my Bell mobile number into Public Mobile. However, I don’t want to keep my current Public Mobile number or have two accounts. Can you please advise the best way to do this and if you can as...

Accessing Account via PM app

I have been unable to log in via the app for several days, I can access my account via a browser  I have reinstalled the PM app several times but am still unable to log in.

Reply

How do I get a reply from an agent without waiting hours 

Can’t subscribe

I have set up an account but can’t get further. Have tried several times to subscribe. 

can't login

I retired and account linked to my old work e-mail and the Phone number stored in the eversafe is unknown to me, probably the old sim card number before a ported my Koodo number over.  Because of these two errorsI can not log in.  My service has stop...

Texts not working after switching

I can call and everything else seems to work but my I'm not able to send or receive texts. I have already restarted my phone.

updating my credit card information

My account has been frozen because my credit card info expired - please help I can't figure out how to update my info and reactivate my account.

Network status and the customer services

Dear Public mobile Rep and Users,I would like to know the following info1. How much reliable mobile networks in NL province?2. How much reasonable offers Public mobile is providing as compare to competitors?3. Customer care support centers and resolu...

eSIM card activation

I couldn't download the Public Mobile apps from my iPhone 16pro. I already subscribe the monthly plan but can't use it at all. I have tried many ways to solve the problem but doesn't work at all. I really feel  tired of it. Therefore I decide to canc...

Service

I’m having trouble receiving the 6 digit verification number to finish activating my phone 

Can’t make long distance calls or texts?

Reactivating existing PM plan & SIM

Hi, I have my SIM and want to reactivate - can I get help with this please? @CS_Agent 

Missing data on new subscription

I was on the old $15 250 MB data plan but switched to the $15 500 MB plan on renewal.  When I logged into my account on the renewal date, it said that 100 MB of data had been used.  How can this be?  It was the first day of the subscription and I had...

My phone line isn't working

Today was the due date to pay for my phone bill however there was some issue with my credit card so I updated my account with the new credit card. Even after updating my account who's the new credit card my phone line isn't working and I don't think ...

Esim download failed

I have been having problems with my network and the cs agent suggested I get a new esim. So I do I delete my current one and start the download but it fails. And now I am stuck with no sim card at all. No qr code was sent to my email the cs agent won...

Data Plan

My plan has 60 GB / Month yet on my cell it shows only 2 GB for the month. On my account through the web site it does show the 60GB.  

Need to verify new phone number but code not sent

We are not getting the code to verify phone number. I'm thinking I should just cancel with public and go with a better company?? 

Transfer number

I made a new number first  and then I was going to transfer my old number and when I started I had to put in my old number and in the middle of transferring the number it said something went wrong. Now on my account it shows my old number but it does...

Switching between eSIM and SIM card

Here's the deal - I have two phones, a newer one that takes only eSIM and an older one that takes only SIM card. When I'm out doing something like camping, I'd like to switch to the older one, then switch back when I return.I gather that I can't have...