Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi @softech, I have been banging my head against a wall for a couple days since I realized my Holiday/ Promo/ Bonus data was being sapped out before the Loyalty Bonus Data (which actually expired yesterday with about 5Gb still leftover and unusable b...
How do you add your own avatar to your ID?
I have a friend that to port over to PM but he said that only eSIM are free so he hasn’t joined.Can he still get a free SIM with new activation?
We have an office phone that only accepts texts from clients, hence the $15.00 / month plan. We temporarily increased it to a 50 GB plan and then switched it back to the $15.00 / month plan.Unfortunately, Public Mobile has charged us twice for the hi...
Hello,I recently moved to Calgary. My phone number was registered while i was living in Winnipeg. I really need help to update my location so my bill will be updated with only 1 tax. That is a bit of saving for sure.Thank you so much
Can you confirm this, as my husband has a phone that isnt VoLTE compatible on Pm but was told could text and have data for Uber etc. Can you please confirm. Dont care if he can make phone calls but need data and text. And confirm if download textn...
How can I have the security code sent via email instead of text message?
because I can't log into my account because Public Mobile will only send the login code to the phone number in the phone that doesnt work any more. We have spent 2 hours at least to find a work around. HELP Please
Need to change my banking information.Would LOVE to speak to a human as I’ve been trying to do this for over an hour
After a frustrating trip to the USA where I couldn’t access either data or voice/text I’m trying to figure out what went wrong. If I remember right this subject was talked about before but due to Public needing a verification to my phone I wasn’t abl...
How can I delete my credit card info? I also want to ensure my account is cancelled since I have a new provider. Please advise. Thanks
Lost my PM telephone number when I was abroad and using a replacement phone in another country. I can’t sign in to my account as nothing happens at correct sign. 2 factor authentication is using my email instead of lost tel. number to send a code.
Hello, So I was trying to set up my phone with an esim and when I was setting it was, it said that it was possible to do so on my phone ( google pixel 3 ) but when it got to the last step of installing the esim. it seems that it is not possible at al...
The issue I'm having is that the personal hotspot only works intermittently. Connecting an iphone 11pro , ios 17.5.1 to an M1 16 inch MBP, sonoma 14.6. I've tried tethering/usb - this works sometimes out of the blue. I've tried untethered wifi- this ...
Hello everyone, My service is currently on hold because my payment is not being processed for no reason. It is giving me this message: "Sorry, we're not able to process your payment at this time. Please try again later."I have tried for more than 11 ...
My account is blocked because somehow my payment didn’t go through. I’m not able to log back in, so I can’t change my payment information. I need this to be fix today because I use this number for my work.
Hi,I have a phone number that I want to deactivate. It's on another email account but I can't get into that account because it has 2 factor verification which includes verifying my phone number and I'm not in the country so I can't receive any messag...
Hello,I can't send pictures by text message. Can someone please fix this or any suggestions. I was never able since I made the transfer from Koodo 7-8 years ago, same for my gf. Thx. Denis
Hello , I want to go back to my previous subscription from last month of $23. But it’s no longer offered. Can someone please help me switching back?
I will be traveling to Hawaii, and I want to know if the Canada/US Plan works in Hawaii?Or do I need to purchase an add on?
My Galaxy S7 doesn't recognize the sim card and requires SIM network code. Wherecan I get one?
I want to make a call to the UK and it is not working -- I cannot troubleshoot, please refund.Thank you
Does the data on the US Roam-Talk-Txt 3 GB (15 day) add-on use 4G or 3G networks? There are warnings in the Public add-on documentation that 3G networks will (probably) no longer work, but there's no clarity over what network the add-on actually uses...
Moved to French support
Moved to French support
I cannot update my payment method. August 5 - I tried to update my payment method because I could not make or receive calls. The system won't let me change it and I cannot make or receive calls at all.
Can’t receive calls of texts and it’s been 12 hours since my number transfer
I bought a new phone how can I transfer my eSIM to the new phone?
Following my last question about the change of the rewards program, I was told about a 20$ that would be a good option.I was able to find it in the shop section of the website, but it doesn't show up in my list of available subscription I can choose ...
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