[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Account number and CS_Agent
I sent a message to CS_Agent about getting my account number so I can port my phone number to another service provider. How long can I expect to wait for a response (it has been 7 hours during business hours)?
Issue with connecting Incoming/Outbound calls
Text messages work as per usual. But I can't receive incoming calls. Also trying to dial into voicemail/outbound calls, they don't seem to connect at all.
No incoming and outgoing call
I can't call and i can't receive calls even voicemail but text messaging is ok.What do i need to do?
Account number
How do I find my account number
Trying to activate an esim payment was processed
I am trying to activate an esim cardThe payment went through but I got an error message
Missing Data
I redeemed 15pts April 2 for 15gb data. 10pts April 12 for 10 GB. 15 pts April 15 for 15gb data.I have 60gb on my monthly plan. My usage records don't add up to nearly 60gb, nevermind the extra data I've paid for.Account is activated for years and is...
Stuck in a loop and can't contact anyone.
I am trying to activate my eSIM but the system says my iPhone 15 is not eSIM compatible which is not true. It tells me to contact support and when I try to do so in the app it makes me login and then I just get a blank page. I'm stuck and can not pro...
Paid
I have paid, and when I try to log in to get my e-sim and transfer my phone number I am asked to complete my subscription and pay AGAIN.Do I have to contact my bank?
Change physical sim
Need a live agent’s help to change physical SIM to new SIM (physical). Lost my phone and old physical sim. Cannot use self serve option “change sim” b/c it sends an authentication code to my old phone. HELP
New sim account
Added new sim account and new phone number (not transferred) and someone else is answering the phone. Messages aren’t working anyway.
Sim is locked
Unable to lock esim and was trying to switch data from one Sim to another as well as not getting PUK code
Account hold issue
Having trouble activating my account again and keeping my number, i had an e sim
Can't transfer Number
I was signing in and already paid for my subscription, however, when i go to transfer my number they say it's an invalid number. I don't want to switch my phone number and I also can't get my money back. I can't delete my account or talk to a real pe...
Sim card not yet received
Paid $15 for sim card on 2026-03-31 but sim still not delivered yet after 17 days so whats next step?
My sms is not working
Hi, I can receive phone calls but my sms is not working. I disables RSC.... the weird thing is that it says Bell in my phone settings... My latest provider was Bell. so could it be that my sms is still configured with bell?Please help
Resolved! Received SIM card
My phone was not compatible to an eSIM so i had to order a SIM. I received it and i put it in my phone but it says it's not compatible. I'm thinking i have to somehow enter my SIM number somewhere, but my account won't let me any help would be gr...
Calls not working in Manitoba
Hello,I am able to get SMS and mobile data in Manitoba, but the calls aren't working.This was after, for the past 6 weeks, I constantly received a message saying that the 3G network was shutting down in Manitoba.How do I get my calls back?
Cancelling Account
Does anyone have information on how this can be done? Is there a phone number or link to do so?My issue is since purchasing a SIM card and asking for my number to be ported from my Telus account to PM, my PM does not work and never has.I have been bi...
Samsung S20+5G not compatible?
Hi folks, My mom's Samsung Galaxy S20+5G says it is no longer compatible with the 3G network shutdown and won't work anymore.... is this accurate? I thought because its 5G, it would work after the 3G network shut down since it should access 5G but pu...
Not received SIM card
I have received the SIM card yet after 10 days. What should I do?
I received a text message from public offering promos, I want to verify to see if it's a scam or not
This is what i received.
Re: Winnipeg Network Down
If this is not starting until March 1st 2027 why are older phones having issues suddenly now? My LG velvet has worked perfectly fine with public mobile since I switched over in January. So it was compatible. Suddenly now it is not? Someone in another...
I am scared
So, I was supposed to renew my cycle on April 14 to avoid losing my phone number. It slipped my mind until now so I immediately logged into Public Mobile on my browser. I saw that it said my cycle expired 84 days ago and there was a button to Renew N...
No 5G. Plan says Yes. In Toronto
I moved to Public Mobile for the Canada/Mexico plan and my plan says 5G but my phone does not. I’ve tried all suggestions but cannot get 5G. Yes my phone is compatible as I had 5G for years with the other guys.
not delivered sim card
I purchased a SIM card on 2 April 2026, but I haven't gotten it yet.
Still waiting for CS_Agent response since Monday (Missing Promo Issue)
Hi everyone, I sent a private message to @CS_Agent on Monday afternoon regarding my missing 24-month 50% promotion, but I haven't received any response yet.I understand it might be busy, but could a moderator please help escalate this so my PM gets r...
Transfer funds?
Can you transfer funds from one account to another? My spouse died and I’m wondering if I can transfer the $60 to my account. The $60 of credit came from the rewards program
Resolved! change subscription
I have an existing plan but I like to change my subscription to a lower priced plan.When I click on change plan it gives me only two higher subsriptions.Do I need to cancel this plan and start over again to get the lowered price rplan?
Time zone
When I go into my usage breakdown and it shows me the time for incoming and outgoing texts and calls, the time zone if off by a couple of hours. How do I correct that so that it shows me the correct time?
Can't receive or make calls
Hey FolksWoke up this morning to a shocker. I could neither make nor receive calls. Started at 6am on April 15/26. Still able to receive texts and data. Any ideas and suggestions?
