Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi There,Service activation incomplete after 5 hours. I've already received the SMS from Fido acknowledging that I requested to move my mobile number to Public Mobile. I haven't received any confirmation from PM about my service and my phone is not a...
Hey Community!New member here - when I checked prior to completing my purchase, the Public Mobile site said my current phone (Galaxy S20) is compatible with an eSIM, however when I go to activate my account it states my device and the eSIM are incomp...
This is so frustrating, nothing on this platform works properly. I just subscribed about a month going on 2 months ago, have not received a SIM, can’t find a human to help resolve this issue. I need a refund and assistance ASAP.
I'm looking to port from Koodo prepaid to Public, but wanted to know if porting causes any issues generally? I can see posts from folks have trouble with their SMS or receiving OTPs. Is that a known issue?Context: Porting is more of a convenience for...
Hi there,I can't login into my account to change my payment details or make a payment and now my service has been temporarily suspended. ThanksPaul
Is it possible to have 2 sim cards attached to the same package. I am setting up a system on my boat which needs data for sending me information when im away, can i get a second sim for that to share my data rather than an entire new plan?
HelloI transfered to public mobile a few months ago but I am having issues with my calls breaking up or my voice goes roboty when I talk to someone on a cellphone (not a landline). I also had calls drop at times. My phone is only a few months old and...
Hello, I just upgraded iPhones and switched plans, however my number is not tranferring correctly. I keep on receiving the text and texting “YES”, but then nothing happens. Does someone know the solution to this problem?
Hello,Within the last hour I subscribed to Public Mobile and ported my number from FIDO. I haven't received the text message yet to complete the porting. Please advise what I can do to resolve. I entered the IMEI number during porting. I also provide...
I lost my sim card. How do I get a replacement?
Hi:I have a friend of mine who is trying to port to Public from MTS-Bell and she is having issues with the port.Can someone give me a number she can call to get them to help with the port please and thanks.
An account for hubby everything went according to plan except…the SIM card isn’t activating. Should I wait 24 hrs? The previous number was transferred and that provider has done their bit. New SIM card was put in phone after account complete and acti...
How do I change my subscription plan to the promotion for 24$/ month with 4GB data plan.
Why won't my perfectly good Visa be accepted!!!
cant use my service at all, asks for a PUK code
I paid for subscription already but on my phone it says subscription not activated when i try to do it on the app. It's been few days since I have contacted supported and no one has responded. Any help is appreciated.
Just subscribed yesterday using sim card from Amazon.ca. Phone in & out and data are okay but cannot get or send messages including 6pin verification code from PM. Mine is a Samsung S22Ultra. Checked APN ok. On and off phone many times, toggle air...
I dont get passcodes or any messages, What is wrong?
I recently subscribed to a plan with an esim and while my calls and data are working I am not receiving text messages. This is causing problems with my online account access too as I cannot receive the verification codes being sent to me.This esim is...
I received the below text message this morning after what I thought was a successful transfer 4 days ago (calls were working, TXT were working). Now my actual number goes to voicemail with my previous provider that is Rogers.Do I perform transfer ste...
Hello all. Tried messaging CS, but no response as yet in the last 24+ hours. Some assistance please.New client - I have received the SIM card and just went through with the activation in the PM app. I am porting a number from Virgin. I have initiated...
Why is this Account refusing to use the Available Funds and show that the subscription has been updated for another month?It took foorever to load but when when it did finally sign in, it asked me to subscribe with Current Plan, or new one. I do it w...
I currently have a $25/mo plan (unlimited calls, 1 gb data) and, with loyalty awards, am paying $17/mo.. Over the years I have been given loyalty bonuses, both data and international calling. If I switch to a $15 plan (100 call minutes & 250 mb dat...
How do I fix my subscription if it didn’t go through,after payment was made
I got stuck at step 6 of the activation and I am to contact a customer support agent. That seems impossible. Following the link I am supposed to sign in again and then I get a white screen. Apple App. Arnold
I'm trying to get customer service. I'm a new customer and texts aren't working. Chatbot is useless. Where are the public mobile humans?
I have multiple Accounts between myself and my family, for one of them I recently turned off Pre-Authorized Payments off for since I didn't need this line for over a month so I decided to shut it off and save some money temporarily.I see a charge on ...
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