Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
how do i actviate this with an existing plan
Hi,I'm transferring my number from Freedom Mobile and was wondering if there was a way to tell once my number has been transferred successfully. I tried to transfer my number a while ago to a different service and had a really rough go of it (and wou...
Do I need to create a new account along with another SIM to change the phone number? Can I change the number on my existing account/SIM? I have the phone and a physical SIM.
Why did my voicemail message switch from English to French and how do I switch it back when all the prompts are in French and I can’t understand them!
I am unable to sign up with Public Mobile as my mailing and physical address are not being accepted.
I have issues with my bill. On top of the 26.44$ I pay every month for my minor daughter's subscription, Public Mobile has been charging my credit card lately 17.25$ every now and then. This is not normal.Thanks.
Hello To Whom It May ConcernI have had nothing but issues trying to accessing self serve for my account. I need to have access to my account number public mobile but everytime i try and click on the "My Account" tab it just leads me back to the Publi...
I requested a subscription upgrade to the $30.00 4g plan that was offered, and since my renewal date was within a week I requested it to happen on renewal date. It was showing as queued for my renewal date. Just checked today and the request is gon...
Just need my puk code my sim is locked
I was browsing the add one for my upcoming trip to the US but didn’t want to pirchase yet now it’s charged my card and added it but it expired in 15 days so i can’t use it anyway. How to cancel/get my money back
New SIM card new number new plan, during the activation cannot receive code from SMS.
My esim failed and when I scan it it says it’s not valid and to contact support. Which is also impossible since I can’t get verified to get into my account.
Hello, injust sighed up today I did not know that an email was sent from mybprevious provider until it was expired, asking g me to confirm the transfer of my number. Not sure this is what the issue is? However I can't recive calls or texts. I am.able...
I recently started using public mobile and upgraded my subscription plan at some point but now the reason for doing that no longer exists. So I want or rather I duly need to change to a far lower plan and I’m not seeing any options. I checked and saw...
We are going on a cruise and I'm just wondering if we were in the US and the Caribbean do we need to keep the phone on airplane mode? What happens if it accidentally comes off of airplane mode is there any charges that would be incurred?
How do I request an official credit reference letter from public mobile? The letter should include the following: - A minimum of one year’s credit history. - The company’s internal credit scoring or a statement confirming that the account has been in...
The phone data is not working so a new data plan was added under the same account with the same log in information.Data still not working, subscription active but Now when we look it up it shows its linked to a phone number that isnt the phone number...
My credit card was charged twice. How do I get you to cancel or refund the charge? If no action soon, I will have to dispute the charge through the credit card company.
I want to use my phone at sea by using it on the internet( not on a social media app) it tells me to contact my provider , is this possible with public mobile
do my payments automatically come off my card every month or do I have to pay every month
My account was suddenly suspended and when I logged in, it said I wasn’t subscribed.
Only using phone for texting and receiving calls - minimal use, but data is being used up…even overnight.
Hello I want to change the payment method on my account to my debit card. How can I do this
Umidigi phones compatible with Public mobile?Thanks
My wifes account looks blocked. I tried to make a payment for her from my credit card, now credit card is blocked and her account in public mobile tooTried to pay by voucher, but it's not workingHelp us pleaseCannot login to the websiteHer phone numb...
Sick of this crap. E sim keeps locking every time I reboot my phone. Anyone else?
Hi,I activated my account on May 4th and I still have not received my $10 reward. My phone number is 639-xxx-xxxx.Thanks Edit by Dunkman: removed personal information from public forum
Does it reset every billing cycle or is it a one time transaction if you add the 10 points to redeem the 300 long distance minutes?Thanks!
Please help.I bought a new Public Mobile SIM card to use with my surveillance camera. In trying to activate it on the app, I switched it to my existing cell phone account. Now I can't reactivate my old cell phone sim to use with my surveillance camer...
