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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can not update credit card expiry update

I was trying to help my Mother update her credit card expiry date. I was using the website on Chrome in windows 10. I never saw a way to edit the credit card so I re-entered the credit card with the new expiry date gave me an error message. So I paid...

Porting not complete????

Just ported from Koodo today. Can receive calls. No sms in or out. No data. No outgoing calls. Eversafe can't send me confirmation codes.

Resolved! I got a package with e-SIM but need a regular SIM.

I got my teen a simple package with a e-SIM thinking it would work but his phone is too old (mine previously). I just bought a regular SIM at Telus, it's now in the phone, but when I try to activate the package, Public Mobile keeps on telling me that...

Resolved! Outage - Jasper AB (Due to Wildfire in Area)

https://www.telus.com/en/bc/outagesThere is an Outage for:Jasper, ABThe Outage Includes:TELUS Optik TVTELUS InternetHome Phone911 Home PhonePik TVMobile - DataMobile - VoiceMobile - TextsAs there is a roaring fire within the area, there have been inf...

Is it possible to cancel plan during the pre-activation

Will it be possible to cancel my plan during the pre-activation phase, I won't be able to receive the sim card in time and the post office will just send it back.

Resolved! Immediate Subscription change

Subscribed today for $15, no data plan, & shortly afterwards, decided I should just pay the extra $5 for 2GB data, a subscription offer that ends today, 25 July 2024. However, since I haven't received my SIM yet, it seems haven't finished my registr...

No eSIM, access to account and no porting

No ESim, no barcode for ESim, can’t access account since can’t receive OTP on old number

Resolved! Can’t make calls after transfer

Used an eSIM card to transfer my number from Bell. No calls or messages can go out, I thought it was supposed to be instant. It’s been 3 hours.

Resolved! Port wrong number

I typed in the wrong number to port over - how do I fix this?

Resolved! Help！No sim！

1. I scanned the QR code and followed the steps to install the eSIM profile on my iphone. After that i rec'd a text message from Fido to confirm if i wanted to port the number. I replied yes.2. Then i removed Fido sim card from the tray3. I did this ...

Cancel or Help with account

I hope you can help me, I have had my phone number with public mobile for about three years, I do not have access to the email account or my account number anymore, I have been buying cars at the gas station to keep using my phone plan, I would like ...

Like new phones for sale?

Hello! I am just wondering if there was a blog here that has used or like new phones/refurbished for sale?

Unable to enter credit card info

Data fields are locked out. I am trying to make an initial registration payment

Resolved! Unable to access my account

A few years ago when I signed up for the public mobile account, I used an old university email address which I no longer have access. As I forgot my password for the public mobile account I need to reset it. Since I don’t have access to my university...

Refer A Friend doesn't seem to have registered on my account

My friend used my code during sign up with Public and it doesn't seem to have registered on my account. How can one check to see if the referral code worked? Noting I have referred a friend in the past and it activated with no issues.

MAX DATA LIMIT

I have reached my maximum data limit of 50GB. I should have unlimited data at slower speeds but unfortunately PM has cut off my data altogether.Please help.

Resolved! Payment issue

All of a sudden it says my subscription ended…I checked my bank visa payment was getting authorized but I went on pm site to do it manually….now the original payment has been posted but it does not show it was applied on pm…can someone explain never ...

Resolved! Service plans

Hello, I'm thinking of switching to Public Mobile, however I'm wondering if you have an unlimited talk/text plan that covers Canada the USA and Mexico?

About payment process

I changed the subscription while taking another subscription. I thought if I changed the subscription, I should only pay the difference between the previous subcription and the changed subscription, but I just paid the new subscription fee regardless...

Double carge

I had a notice on my account when I logged in on Sunday July 21 that my service was suspended due to non payment. I have auto pay since I've been with Public May 2019. I tried my phone I could not call, my bank account showed Public Mobile charge pen...

Linking accounts

Is very slow speed normal when i first join PM?

Top not getting text messages

Hii not getting text messages. thx

Resolved! My phone is from India and so 5G and 4G plus doesn't work on it properly...

Yes I have checked all bands and my phone is compatible with 5G and 4G including 5G+ (6 Ghz), My phone has all bands possible (A52s).

Resolved! switch sim card with an old number

pls help me to switch sim card with my old number, and also im locked out of my account since July 18

Closing inactive account that is still charging my Visa account

I am a member of our Strata Council and we hired an new Caretaker in April 2024.We needed a new phone number and, since I have had great experience with PM over a number of years, I thought I would set up a PM account on his phone. I started the pro...

Resolved! help with new account.

Just joined public mobile. Esim activated on my current phone and not the new one. I need a new esim but can not log into my account to do this. What is my next step?

Subscription not activated

Hey there, I'm trying to rejoin public mobile but in the app I'm receiving "Subscription not activated" when I'm trying to activate my plan, add an eSim and transfer my number over.

Resolved! Did anyone UNSUBSCRIBE temporarily only to find out that there were charges in their account ?

Hi to all,I am very interested to know if there are other PM customers that used the feature of Unsubscribe while away for a few weeks ,only to find out that they were charged their monthly subscription.The new PM interface doesn’t allow for removing...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Can not update credit card expiry update

Porting not complete????

Resolved! I got a package with e-SIM but need a regular SIM.

Resolved! Outage - Jasper AB (Due to Wildfire in Area)

Is it possible to cancel plan during the pre-activation

Resolved! Immediate Subscription change

No eSIM, access to account and no porting

Resolved! Can’t make calls after transfer

Resolved! Port wrong number

Resolved! Help！No sim！

Cancel or Help with account

Like new phones for sale?

Unable to enter credit card info

Resolved! Unable to access my account

Refer A Friend doesn't seem to have registered on my account

MAX DATA LIMIT

Resolved! Payment issue

Resolved! Service plans

About payment process

Double carge

Linking accounts

Is very slow speed normal when i first join PM?

Is very slow speed normal when i first join PM?

Top not getting text messages

Resolved! My phone is from India and so 5G and 4G plus doesn't work on it properly...

Resolved! switch sim card with an old number

Closing inactive account that is still charging my Visa account

Resolved! help with new account.

Subscription not activated

Resolved! Did anyone UNSUBSCRIBE temporarily only to find out that there were charges in their account ?

Finishing set up

International Calling Bonus minutes.

3G switch to 5G?

Can’t get into account help

Network Signal Strength