Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My status bar shows SOS. I have not been receiving calls. Tried rebooting. Status bar is now blank. Do I need a new eSIM ?
I’m unable to get any data / web browsing on Public Mobile currently I’ve restarted my IPhone, toggled Airplane Mode on and off; nothing helps. SMS is still coming through, and I’m seeing the 5G indicator. Everything works fine on WiFi too. How do we...
Hello,I have read that downloading a PM eSim may activate the VoLTE feature. *#*#4636#*#* confirms VoLTE Provisioned but greyed out.Is this correct?Thx
Does anyone know the difference between the two SIM cards listed on PM’s Amazon page? Ones $4.99 and one is $9.99 . Everything I keep seeing says 0 difference so just wanted to make sure
When I first signed up to public mobile I only had an issue with sending MMS. Setup an apn as in most of the post and could then send MMS but now have no data. Tried to go back to previous apn and still have no data, reset, restarted multiple times. ...
Hi, I want to unsubscribe my PM subscription because I am returning to my home country in a few weeks. But I still need the service up until my next renewal date. Can I press unsubscribe auto renewal in the App? Will I lose my data immediately or do ...
where can I go to make sure I’m on primary and not personal?
How can I transfer current member from Android SIM to iPhone 16 eSIM - No option to buy eSIM in the app.On the web browser version of PM, the button to buy an eSIM is unclickable (greyed out).The forum has people posting the same question.
I'm trying to make a payment to resume my subscription.I keep getting a try later message.
Now Im stuck in loop of (we have noticed you have an active Public Mobile service and would like to confirm your full access A 6 digit code associated with your Eversafe ID will be sent to your phone number . We will need you to confirm this number) ...
I just switched from my old phone provider (Bell Mobility) to Public Mobile. I wanted to keep the same phone number, so I transferred my number from Bell to Public Mobile when I went through the process of activating my SIM card. I received a text me...
Tried to restart, but process says SIM in use.
I ran out of data for the month but added more through rewards. It shows that it was applied but my data is still not working. How do I resolve?!Greg
Hello Everyone,On July 17, my Telus landline was successfully ported into Public Mobile, with the assistance of an Agent...the Telus account balance was $0.00I have now just received a bill from Telus dated July 20-Aug19...Shouldn't the Telus account...
I'm already a public mobile customer ... I will be buying a new phone next week... How do I transfer my services to my new phone from my old phone? Currently have an E sim card
I can't access my voice mail anymore. I recently traveled to Europe and installed a Saily Esim which I have since discarded and returned to Public upon my return to Canada. It says I need to add a number to access my voicemail. I have a Samsung S24+ ...
Dear Community and Support,I’m reaching out regarding this Public Mobile account for my daughter. Although her phone has an active plan, it is currently unable to make calls or send/receive texts. The phone is displaying “SOS” in the signal area. We ...
i just put the old sim back in. now what? can you semd the message for me to approve/text back again please?
my wife's cell number of xxxxxxxxxxxxxxxxxx was ported from Telus to Public Mobile in 2022. The account was suspended for 4 months when we were out of the country. I have been trying to recoup this cell number xxxxxxxxxxxxxxxxxxxxxx for over 2 year...
Lately I’ve been getting poor cell service It seems to go into sos mode a lot more then usual or no service
I live in midtown Toronto (postal code M6B 4C3), Ontario. I have been using Public Mobile since 2023, but since June 2025, I have had almost no network coverage on my phone—usually only 1 bar out of 5. The service is essentially unusable, and I’ve be...
I purchased an additional 1GB of data for my plan (20GB) which ran out on the 21st. I logged into my account and it still shows that I am maxed out at 20GB. I have a purchase receipt for the additional 1GB, but I still can't use my data. Can someone ...
@CS_Agent My brother used my referral code to transfer his number to a new subscription. He cannot activate his account, yet payment was made. When he tries to log on or talk to the chatbot, he just keeps getting in a loop saying he needs to connect ...
Hi I have tried several times to subscribe and each time I’m told that payment processed but there was a problem with my account. I’ve received no emails and no payment has come off of my card. I can’t seem to subscribe
I just want to cancel and et my $ returned... I cannot activate my account and don't want to anymore
I've been trying to port out to a new service. I dropped my phone that had public mobile services with am ESIM , and the phone can no longer charge or get service. I'm completely locked out of that phone and been completely unable to port that numbe...
If I run out of data, can I still use my internet if I don't have WIFI access? Do I get charged anything extra?
Hi every month the same amount is invoiced twice on the credit cardwhy
