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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Why was I suddenly disconnected?

I would love to know why I was suddenly disconnected

Resolved! Recently changed my phone number. Eversafe still sends verification SMS to my old number.

I recently changed my Public Mobile phone number to a new one (Still with public mobile), but the eversafe verification always sends the verification code to my old number.On my Public Mobile account, there is nowhere to change this.

Wifi Calling in Alaska and Yukon Canada connecting to our starlink

Payment section not visible after switching to another company

I have the same problem, my account was closed after I ported out my line and hence I cannot login to My Account anymore. How do I cancel the account and remove the credit card info?

Resolved! Redeem points to pay bill

Hi there, I redeemed 15 points to pay my bill last month, I found it was not deducted from my bill. Please check. Thanks

Resolved! eSIM mistake

Hiya, I am trying to add a second phone to my account. ChatBot suggested that I could buy a sim/esim and then add a subscription. I bought the eSIM on my second phone but what it’s happened is it’s moved my current number to my new phone. How can I r...

Payment issue

Hi,My services are on hold as my credit card details had changed. I changed the credit card details and now how to make payment for my subscription so that my services are resumed asap. Thanks.

Call connection

Both incoming and outgoing calls seem to take forever to connect. People have hung up and I need to call them back which again, takes a while to connect with them. It is like a long pause before hearing or speaking to the other person.

buying a month of service + sim for use beginning in 6 weeks

I have a family member coming in from out of country in about 6 weeks.I would like to buy a month of service and physical sim for them to use.Can i buy a monthly plan and physical sim today, wait until say July 15th and activate on a loaner phone to ...

Resolved! Payment section not visible after switching to another company

When logging into my account, the options to view previous billing is completely gone. I can no longer access any billing information, previous invoices, etc.

My login does NOT work

duplicate thread, merged with existing thread

Resolved! Unauthorized subscription change.

My subscription was changed from $57 for 90 days to $35 for 30 days without my authorization.

Payment

How do I make a payment and set up automatic payments?

Resolved! Flip phone keeps getting emergency alerts every few minutes?

About changing numbers

Hello.I am currently using a public mobile eSIM.I live in Edmonton, Alberta, and I want to change my mobile phone number to a number starting with 780.How do I do that?Also, there is a number change option in the app, but what if I select a number fr...

CS_Agent

eSIM was compatible when I tested it prior to purchase but it says it is not compatible when I try to activate it. I have a Sumsung S20 Ultra. I keep getting sent in circles when I try to buy a physical SIM instead. It keeps getting me to try to acti...

Network outage?

I seem to have lost connection to the network this afternoon (roughly 4hrs now). At first I thought it might be an outage but when I check the Telus outage map there doesn't seem to be anything in my area, or even my province (Ontario).Anyone else ha...

Resolved! Call failed on dialing unsaved number

Hello , I subscribed the plan 2 days ago , but I am not able to dial unsaved number . Could u please guide me what to do ? And how to fix it ?

Where is customer service number.

I want a refund the eSIM is not working. Cannot log in!!

Resolved! Subscription

I accidentally subscribed to 2 different plans. How do I resolve this? Can I get a refund?

Resolved! 5G Speeds Slower Than Expected – Slower Than Fido LTE

I switched to PM with the expectation that 5G would offer a noticeable improvement in speed and performance. However, I’ve noticed that the 5G speeds I’m currently getting are actually slower than the LTE I previously had with Fido. I often lose conn...

Volte and 3g shut down

After 3g shut down, can my Huawei P50 still receive or make phone call?

Resolved! New Register phone cannot receive calls and message.

Hi guys, Does anyone have this issue. I just active my new PM sim card with a brand new number. I cannot receive any message code in last step which is needs to receive 6 digit code for full service. however the network is working and i can make c...

Need to cancel the Phone number transfer

I recently join Public Mobile. I did a request to transfer my cell phone from another company to PM.The transfer did failed. I contacted my old company provider and they would need PM to cancel their transfer before they can help me. I need to do so...

Still Stuck on “Verifying” for iMessage/SMS — Need Help

Hi everyone,I recently switched to Public Mobile and activated my plan, but my iPhone (iPhone 13) is still stuck on “Verifying” under iMessage and FaceTime settings. I’ve already: Restarted my phoneReset network settingsChecked my APN settingsMade su...

WiFi Calling

I have the same problem with phoning in my house. WiFi Calling doesn't seem to be available with Public Mobile

WiFi calling

anybody know if public will offer wifi calling soon. Service is poor in my house especially in the computer room where most of my calls are made. If they are not then i will have to seriously consider changing providers like to Freedom mobile that is...

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