Esim

[Bella65]

How do I transfer my esim to my new phone when I don't have access to my old phone anymore 

[hTideGnow]

HI @Bella65 

just add to above, the system might not take around the $5 esim cost , but pay first and you can ask PM to reimburse after

If you really need to ask them to reimburse, simply submit ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  

If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage          

[Chalupa_Batman]

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@Bella65 wrote:

How do I transfer my esim to my new phone when I don't have access to my old phone anymore 

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Hey @Bella65 

Very simple actually. You can't actually transfer eSIM to another phone. So what you have to do is download the Public Mobile app on your phone and then purchase a new eSIM. Don't worry. It will show $5 to purchase but once you get to the check out, it's free. It's that easy.

[hairbag1]

@Bella65 

download the PM app to your new cell, log in to your account and you can buy a new esim...for free !!