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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Rogers/Shaw telling me they will cancel my number even though I already ported it to Public

On Sunday I jumped on the 40GB $34 deal, grabbed a sim from. Telus store and signed up and installed the app. After 30 minutes it appears the port worked. I setup voicemail and everything seemed great. For context I also did this with another number ...

Does my 10% points offer transfer to my new plan?

During last year’s Black friday, I got the $34/3GB plan + 12GB bonus with an extra 10% in points every month for a year and it’s expiring at the end of december. I’m thinking of switching to the 5G plans but was wondering if the 10% offer would carry...

rewards

Hello all,Quick question regarding rewards earned here. I am on the old rewards program so I am trying to get a few dollars off my plan. If I am active on here enough I am hoping to earn one or two dollars off my bill but i was wondering if these rew...

Resolved! phone number that was ported over isn't the same number now

My husband became a member of Public Mobile on Oct. 3rd, 2023, we ported his old number over from his old provider to Public Mobile.I got an email saying that the transfer was a success, so didn't think there was an issue. I am not sure when his numb...

Resolved! How can I message cs_agent

Every time I enter cs_agent into the TO part of my message their name doesn’t come up. How can I reach out to them directly?

can't log in to my son's account

can't log in, I keep getting message used locked. tried multiple times, please help

Can't get into my account.

I am a old public mobile customer. I can't seem to get into see the details in my account. I need to update the expiry date on my credit card. Might have something to do with old closed telus email used when I switched to Public years ago.

Port Failure

I ported my number to PM from Virgin and then I went to port it back. I never received the text of accepting the confirmation and now Virgin is telling me I need to contact PM so they can cancel the request. How would I go about doing this and is the...

Payment using balance loaded by vouchers and points

Under the current points system you earn 5% back for every dollar spent.If you load your account with vouchers do you get 5% in points back?If yes do you get the points when loading voucher or when amount is deducted from balance?

Pausing account

How do I pause my account until I get a new phone, mine broke.

$29 10g plan

I've been trying to change my subscription to the $29 10g data for past few days but the site kept freezing when I tried to apply the plan and now the plan is gone. Can someone here help me? If not I will have to port my number out on renewal as F...

Data not working properly since plan upgrade to 5G

Hi! I have an iPhone SE 2nd gen. I've been with PM for several years, and I recently switched my plan from 15GB at 4G to 20GB at 5G. Since this change, I have been having trouble with my Data. Every time I leave my home/wi-fi I am unable to access th...

Paying for 5G,but not getting it

$34 plan still available ?

i saw add $34 with public mobile but when i login i do not see that options - do we still have it ?

npaid 165 in vouchers, still no service?

hi i need urgent help from @CS_Agent ... i paid my debt of 113$ off and put more in for the plan. bought a new sim. still no service...

Garbage! Nothing workst

Transferred over and nothing works,. Downloaded eSIM and it said everything was fine but nothing is working.. worst garbage I have ever seen.. support through a forum? Terrible. regret moving to public mobile… I try scanning the QR code for the sim ...

Resolved! I ordered the wrong size SIM card

I ordered and then activated the SIM card, transferred my number so my old phone provider no longer works, and only _then_ realized I'm a moron and my phone needs a nano SIM 臘I'm fine going to the local mall and picking up a nano SIM, I only had this...

pls help me port in problem, phone showed SOS

I tried to activate the new SIM card last Saturday morning and port in the old number from Virgin Mobile, but it still doesn't work. I tested it on two phones; both said no SIM. It seems the SIM card is damaged.So, I bought a second SIM card. Please ...

Re: [Ongoing] Slower Response Times from Agents

I currently have a public mobile account for my daughter. I just ordered a SIM card from public mobile for my son. How do I go about getting it activated and getting him a phone number and cell plan? Help!!

USA Talk & Text ADD ON.

I purchased an USA Talk and Text. ($15). I wanted it mostly for talking. Talk never did work. My Text did work. How do I get a refund. I tried to submit a ticket. It replied..... wasn't available?This is very frustrating that you can't get an issue r...

transferring esim to another device

how can I transfer one esim to another device?

Subscription plan

My current subscription plan ends on December 12, 2023. What should I do afterwards? Thanks for answering Champa

Resolved! Data not working has my sim still not activated?

I transferred to Public Mobile on Monday 11/27 and ported my number from FIDO.I got an email saying it was activated, and have waited since then for the changes to take affect.As it stands, my FIDO sim still works but when I switch to PM sim I have 0...

UMIDIGI A13 Pro 5G

I bought a UMIDIGI A13 Pro 5G during the recent Black Friday sales.....After a bit of setup, I put in my Public Mobile sim card....within 5 seconds everything was totally set up; voice, data & messaging work as they should!!I must say I was most impr...

Roaming not working in USA

I purchase roaming ad-on on Monday. I have tried all the troubleshooting suggestions and didn’t work. While troubleshooting, I only received a message from Public Mobile offering roaming services. I’m going back to Canada tomorrow. Is there any way t...

Not receiving texts or call since porting my number.

I switched from Roger’s on Sunday, I responded yes to the text messaged authorizing the number port, but I haven’t been receiving texts or calls. How do I check to see if the port was done properly or have it ported again? Thanks!

Plan change

Hello,I was unable to log into my account for the last two days finally got in but kept getting error that I already have a subscription and wouldn’t let me purchase the $43 dollar 40gb 5g plan can someone please message me back so I can take care of...

Resolved! Nation wide calling

I tried calling within Canada but got a message that says I’m out of time. I have nation wide calling on my plan.

Request a receipt of charges for my account

Hi, Can I please get a statement of account or receipt of the charges from my account either for this month or last month. Thanks,

Resolved! Locked out for days now

I'm an existing customer and by the time of this posting a very unhappy one...thus far EverSafe has kept me locked out for 4 days thus far...no matter what I do, such as create new passwords and try not just one , two or three hours later but DAYS la...