Community

Payment trouble

I choose a new plan and it’s not letting me pay it’s says account is topped up but my plan isn’t working, I’m on auto pay today but never went trough.

Payment issue

When activating my sim card it would say oops error and then it would close my webpage out and it done that 4 times and charged me each time but nothing would go through

Plan and Add Ons showing an error page

I am trying to add on more int'l minutes, but the website keeps giving me an error message. I tried adding it on using *611, but the automated voice just sent me back to the main menu

Not receiving texts

I am not receiving texts until I am within wifi range.  

Duplicate payment

Payment go through but no amount credited

Hi,I made a payment but I don't see the amount in my public mobile account. My bank was debited and I can see the transaction in public mobile''payment transactions" but balance was not credited.

Changing plan - website broken?

Hello,I am frustrated with your change plan link not working on the website. I've been trying to change for months now but when i click on 'change plan' linkt it brings me to a page with the 'current plan' and 'new plan' sections but there is nothing...

billing

i am being billed for two phone

I was overcharged on my account

Tried *611 to call customer service but there is not the option 

Sim card has not arrived

I ordered SIM card on July 17th, still not arrived

pre-authorized payment

I tried to register for pre-registered payment, but I am constantly getting a message that the transaction was not approved by the card issuer. I contacted the bank they said that the transaction is approved on their end, but not from Public Mobile. ...

reception went weak to no service

It's not my minutes, messages go thru once in a while.I have checked with another phone, it's not that the antenna suddenly went bad.Telus sites seem to report no outages.How do I report a problem in the area of postal code V6R 2R6 ?? Thanks,Alistair

Again payment hasn't gone through

Had this happen last month thought everything fixed, and again it happens, nothing has changed with my card, will be looking for new provider if this isn't fixed

Long time PM CUSTOMER..

Not sure why.. worst text/ data service in 3 years.. in the Belleville/ Kingston corridor.. everything is lagging.. text isn’t working.. maybe it’s too hot outside.. lol.. just a shared observation....not looking for restart your phone/ check this an...