Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am having big trouble with Public mobile. I could not change my credit card information in the payment method section. As well as change my subscription. But always it says there is an error. I HAVE TRIED COUNTLESS TIME. NOW PUBLIC MOBILE AUTO CHAR...
I recently ported my phone number from Rogers, I can send outgoing texts and calls but cannot receive calls or texts. I believe my porting maybe incomplete, what are my next steps? thanks!
Hi,I am in Dallas right now and my US data roaming package is not working. I’ve went through an insured that my data roaming, cellular data, APN settings are all configured. Can someone please help me because this is frustrating. It shouldn’t be this...
Hi there, So, I'm in a bit of a compliment dilemma.I had a really bad experience with Virgin Plus and Freedom Mobile. So on Friday, I spoke to the Freedom Mobile sales person at the mall regarding their promotion. They told me that my One Plus 11 wou...
I got a new iphone 15. How do I get an esim?
I have recently joined Public Mobile. I set up my personalized voicemail greeting as directed. When people call my number, they only hear the Public Mobile system greeting. How can I change this to my personalized greeting?
How long are the Black Friday promotion going on until?
I got this text when transferring my number, Can anyone help please.Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your origin...
I tried to port my number and received this error message via text.Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your origina...
I ported over from virgin. Data, outgoing texts and outgoing calls work. Incoming calls and texts do NOT work. I received the text from Virgin and confirmed with a YES that I want to port my number out. Now I seem to be stuck in limbo. How can I res...
Hi, I gave a wrong imei when transferring my number to public mobile, so transfer is failed. Now I want to give my old account number instead of imei in order to success. How to do that?
E sim would not activate and Qr code says it is no longer valid. What do I do?
I can't login to my account, email and password is ok, it just not opening in my account, It's going back to main page
Hi, I got a new SIM card and subscribed to a PC Mobile plan in a second attempt yesterday. I selected that the number should be transferred from my old provider. There was quite a bit of confusion(overloaded servers, wrong sim card in phone,...), but...
Just changed to the 40GB for $34 5G plan Just wanted to know... is it true that 5G is worse for battery life?... and even though i am on a 5G plan is it ok to leave phone data on 4G/LTE? Thanks
I signed up yesterday and transferred my number from another carrier. I'm able to make and receive phone calls and I can receive SMS, but I can't send SMS. My PM account also says it's suspended due to non payment, but I received a payment confirmati...
Hi,I purchased a duplicate $30 US-CAN add on bundle. Can I have that second charge removed? thanks!
how do I change my username?
I currently have a $15 plan and want to upgrade to the $29 plan that is posted on the PM website. Problem is when I login that plan doesn't show up. The $34 plan does but I want the $29 plan.
I ported over my number from Koodo and ever since the switch my RCS chats aren't working. When I go in the settings it says 'Status: setting up... trying to verify your phone number'I tried force stopping and clearing cache of Carrier services and t...
Hi,I had an agent authorized my account with a temporary phone number, I don't have my sim card, unable to check my account or sign in because it requires a second step verifications. Is there someone who can help?
I signed up almost 24 hours ago and haven’t received a call or SMS from my current carrier to confirm a change.The website had many glitches and errors while signing up, I would like to confirm the transfer request went through.Is there a Public Mobi...
How do you go about getting roaming to use in Mexico? Does the U.S Roaming work there?
Hello, I recently switched from Fido to Public Mobile. Despitr porting, and getting a message from Fido confirming the port, my Fido account has not been closed, and I cannot receive text messages on my Public Mobile eSIM.I got the following text mes...
I did't receive the authorization SMS
Is anyone else bumping into Payment Error Messages, instead of the 'Payment Successfully Posted' message when Activating a new Account? I've tried 4 times, hours apart and every single time it refuses Payment. Card is good, has plenty funds available...
Hi, I just got a new iphone 15 and decided to switch over to public mobile today. I was previously with Virgin mobile on an iphone 13. I went through all the steps to set up my nee plan and transfer my number over from virgin mobile but when it came ...
I subscribed to plan at renewal for December, don’t get a text confirmation, log in a few days later, not showing l have plan it shows available to subscribe again, not sure if it’s going through
I have been with PM for a long time, and haven’t checked my account for a while. Now after I logged, I am not able to see all my account info , just very disappointed with PM. Does anyone know what happened? Thanks.
what should i do? Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided...
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