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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11135 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22074 Views
  • 181 replies
  • 24 Bravos

Resolved! Calls

My new SIM card can call everyone but they can’t call me back. I didn’t do a number transfer for my number, I applied for a new one. 

Lychee1 by Great Neighbour / Super Voisin
  • 175 Views
  • 2 replies
  • 1 Bravos

Resolved! Old Public Rewards

I just wonder if I change my plan to one of the newer plans, do I lose the old Public Rewards (Loyalty, Refer-a-friend, pre-authrorized payments). I just want to make sure I know what I will be paying if I switch. 

cuya by Great Neighbour / Super Voisin
  • 357 Views
  • 6 replies
  • 3 Bravos

Resolved! no network connection

i recently signed up with public mobile. i've spent the past five days trying to connect. all i get is " NO NETWORK CONNECTION.". what is the problem???

Trevor55 by Great Neighbour / Super Voisin
  • 365 Views
  • 6 replies
  • 1 Bravos

New $35/3G 4G plan

Just noticed PM has introduced a new $35/3G 4G plan (reduced from $37.5?).  Any takers?

tzliu by Model Citizen / Citoyen Modèle
  • 283 Views
  • 7 replies
  • 2 Bravos

Resolved! Looking into a 2G cell phone

Hi I just had a question since I'm planning on going back in time. I want a 2 g phone for my son but I don't want him distracted by the apps and what not. Is 2 g supported on public mobile? Thanks 

StevenOV22 by Great Neighbour / Super Voisin
  • 470 Views
  • 5 replies
  • 2 Bravos

Resolved! How can SMS be forwarded automatically, like phone calls can?

Whenever I turn off my phone (which I do a lot), incoming calls are forwarded to my VoIP number. But not SMS: they are not forwarded and therefore only arrive when I turn the phone back on (and if I leave the phone off for several days, not all of th...

Natsu by Great Citizen / Super Citoyen
  • 1702 Views
  • 12 replies
  • 0 Bravos

Plan 35$ 4G + add-ons U.S. Talk and Text Bundle: $15/15 days

Hello, I just registered to the plan 35$ 4G plus I added an add-ons U.S. Talk and Text Bundle: $15/15 days... My questions are : -I see it in my account the add-ons, do I have to activate, any other step or it is automatically activated as soon I pay...

cucaobp by Great Neighbour / Super Voisin
  • 272 Views
  • 9 replies
  • 1 Bravos

My account is being billed less than it should be

My account is being billed less than it should be (should be Total $35.00 ($20.00 Disc. from $55.00) being billed $15.00 +tx. Can't pay more, your system is applying $20.00 disc. twice.  But then your system finally realizes it's not enough then free...

Clay3 by Great Neighbour / Super Voisin
  • 233 Views
  • 3 replies
  • 0 Bravos

Resolved! Christmas Bonus Not Received.

I Replied, but haven't received any Bonus. Why????? I replied on the same day. @HALIMACS  I am with public since 2019!! ;(

Tapan676 by Good Citizen / Bon Citoyen
  • 492 Views
  • 10 replies
  • 0 Bravos

Resolved! Site graphics

Is there a legend (or explanation) for the graphics used on this site? (e.g., the icon on the upper right of this page, the one that possibly is a flip chart?)

SDK1 by Good Citizen / Bon Citoyen
  • 689 Views
  • 12 replies
  • 0 Bravos

eSIM for Data with Public Mobile Talk & Text plan ad on in USA

I have an iPhone 13. My intent is to purchase a Talk & Text US roaming ad-on from Public Mobile & to combine that with an eSIM plan from either Nomad or Airalo eSIM. The eSIM is data only so I don’t believe there will be a second phone number associa...

Saratoga by Good Citizen / Bon Citoyen
  • 790 Views
  • 13 replies
  • 0 Bravos

I cant recieve SMS messages

Hey, I got some reciece SMS Messages issues. I can't send and receive code/ messages from some app and my friend. Can you help me?

Mia123 by Great Neighbour / Super Voisin
  • 505 Views
  • 10 replies
  • 0 Bravos

Resolved! Reference Number "Public Mobile 855-4782542 BC"

My wife, Deborah Hxxxxxx, and I, Walter Sxxxxx, made 2022 credit card payments of $39.95 each on Nov. 11. Nov. 30, Dec. 12, and December 30, to Public Mobile.  On all four occasions the reference numbers listed were "Public Mobile 855 4782542 BC".  I...

Walter by Great Neighbour / Super Voisin
  • 681 Views
  • 12 replies
  • 0 Bravos

Overcharged

I have been overcharged!! How do I talk to a person about this?!

shawn771 by Great Neighbour / Super Voisin
  • 188 Views
  • 4 replies
  • 0 Bravos

Resolved! US Roaming Add-On Disappeared

Hi there, I had a 10-day US Roaming bundle which has disappeared from my account and I can no longer SMS. I also bought an additional IS data roaming add-on after using up the one in the bundle but am unable to use cellular data. I have very infreque...

pylon by Good Citizen / Bon Citoyen
  • 302 Views
  • 5 replies
  • 0 Bravos

Resolved! Charged 2 times

How will I get refund if I can’t talk to anyone!

Lou1 by Great Neighbour / Super Voisin
  • 349 Views
  • 6 replies
  • 2 Bravos

Resolved! Petro Canada Mobility

Does anyone know what to select in service provide for Petro Canada Mobility? I want to switch from there to PM.

rich8899 by Great Neighbour / Super Voisin
  • 366 Views
  • 5 replies
  • 0 Bravos

Resolved! Phone Post Purchase Issue

Hey thereI got a phone from Public in September and now it says the battery needs to be servicedIs there any recourse here?I mean I know its used any everything, but shouldn't a battery go more than 4 months before its pooched? I mean who inspected t...

BrianP by Great Neighbour / Super Voisin
  • 356 Views
  • 5 replies
  • 1 Bravos

Resolved! 4G Data speed

I recently upgraded to the 4G service but the speed still feels like 3G service. Any insight into this?

Dantorstol by Good Citizen / Bon Citoyen
  • 475 Views
  • 10 replies
  • 1 Bravos

Resolved! Didnt change plan

Hi alli changed plan from 50 to 40 but didnt changed to 40 dollar with 15gig. Can you please help me.

dcabungcag by Great Neighbour / Super Voisin
  • 430 Views
  • 7 replies
  • 0 Bravos

Resolved! international data add-on

Hi,Is it possible to purchase international data add-on to my plan? not just Canada or US. I'm basically looking for a way to get internet access on my phone for voip calls. Is that possible with any Public Mobile plan or add-on? I only see Canadian ...

parag by Great Neighbour / Super Voisin
  • 494 Views
  • 4 replies
  • 0 Bravos

Resolved! Phone

How do I check on a phone I ordered, never received a confirmation 

Ptobin by Great Neighbour / Super Voisin
  • 231 Views
  • 4 replies
  • 0 Bravos

USELESS CUSTOMER SERVICE Setup

Why does Public Mobile make it so difficult to find simple customer service via Online or by Phone.  Talking to a stupid Bot and then submitting a ticket doesn't help to solve a current problem, it only prolongs the issue.  I wish companies would dro...

Darren71 by Great Neighbour / Super Voisin
  • 406 Views
  • 9 replies
  • 2 Bravos

Wanting to stop service for a month

Hi AllI am signed up for automatic billing butam going away out of country for a month soon.Can I simply untick the automatic billing?I don’t wish to be penalized or lose my status/number,  but don’t really want to pay when I’m away.Thank you for any...

avery2021 by Good Citizen / Bon Citoyen
  • 908 Views
  • 30 replies
  • 0 Bravos

Resolved! Connected to what I assume is a CSA conversat

 I recently dialed *611 as it is the only way I can reliably check my data usage (I have a 2GB promotional bonus and a one time 2GB bonus from the holidays that doesn't show up on My Account)  Instead of being connected with the usual IVR menu, I was...

Breadroll by Good Citizen / Bon Citoyen
  • 591 Views
  • 16 replies
  • 2 Bravos

Resolved! Rewards

Here’s my issue  So will I need to submit a ticket or will this fix itself

Handy1_0-1673190768605.jpeg
Handy1 by Mayor / Maire
  • 723 Views
  • 22 replies
  • 1 Bravos

Resolved! Ordered SIM card, but promo expires tomorrow

I want to get the boxing day deal and I ordered a SIM card. But the SIM card will not arrive for another 5-10 days and the promo expires tomorrow. I cannot make an account without the SIM card to select the plan and I cannot submit a ticket without a...

vicky67 by Great Neighbour / Super Voisin
  • 395 Views
  • 6 replies
  • 0 Bravos

Resolved! Bell Fibe and Public Mobile - conflict

Since our building changed from Cogeco to Bell Fibe, all wireless to the TV, We have had problems with our PM phones.We cannot call or receive calls. It may be fixed for one of the phones, but how do you tell if someone has tried to call?5 days after...

HomePhone75Q by Good Citizen / Bon Citoyen
  • 1021 Views
  • 22 replies
  • 1 Bravos
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