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Text messages not working

Can’t send/receive texts

Transfer number

Tried to transfer eSIM from iPhone to another but did not work, what do I do?

Deleting sim card

I had my SIM card lost or stolen and went and replaced and activated a second SIM card. Now I want help to delete the first SIM card but have no option for that

Not receiving/not able to send text messages from/to non-iPhones (from iPhone)

Hi there,We recently (Sunday) transferred our services over from Lucky Mobile to Telus (on an iPhone 15 plus).  Everything seems to be working fine from a voice/calling standpoint, however we are unable to send or receive text messages on NON iPhones...

Invalid SIM

Hey, new hereTried registration of SIM and then port to PM. It’s showing invalid sim. Pls help! 

My Number Transportation failed after 2 Day

I subscribed Public Mobile and Transported my Number and it worked for 2 days after which my transported number is gone and a new number is assigned by Public Mobile, I dont need a new number, need help.

Phone Number Incorrect

Moved over from Bell.   During the transfer, I had a temp phone number for short time.   Unfortunately, that temp phone number is stuck in my iPhone settings (impacting my iMessage and Facetime).    I'm doing a lot of Googling and can't see a way to ...

can't send or receive SMS (iPhone)

HiI switched to public mobile few days ago..I can't receive or send any sms ?!I've done the basic troubleshooting from what I read online. I noticed under settings > messages > send & receive my phone number says verifying it's been stuck at verifyin...

Would like to check my subscription history

HelloI recently changed my subscription plan, taking advantage of a promotion. It appears that what I am paying does not correspond to the promotion. I would like to check which choice I made when I changed my plan, but I don't know how I can access ...

Trying to activate a sim, and port my phone number from Koodo prepaid.

Tried to activate a new service, and the App says I need to contact a support agent to port a number from Koodo. It asks me to login, then shows a blank screen, with the word "Done" in the top-right corner. Nothing else. So tried it through the websi...

Messenging

My wife just switched over to Public Mobile and is now getting the message Ssm Messaging now requires her phone number. she goes to do that but her number won’t save. Is this a known issue?she also can not receive text messages

Phone Can Outbound Calls, but Can't Receive or SMS

Tried the SIM on more than one Android phone, both Samsung, one is Android 8 and the other Android 13.I've activated a SIM w/ a Transferred phone number, which I think may be why this happened, as I've had success with a new phone number in the past....

Why am I out of minutes?

Dear sir/madam;          Why am I out of minutes? I have the unlimited Canada wide unlimted minutes. 

Text messages not working

I have the Unlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging++plan. Data and calls are working but text sms is not. Any help please?I have an iphone XR. In Settings-Cellular: Cellular Data = Person...

New port over, no sms or mms and account now on hold

Not sure what to do now as I already a service ticket going regarding NO SMS or MMS and NOW my new service is on hold after just a few days of being activated (Apr 3rd start date). Frustrated by all this.

Invalid Phone Number while transfering from sasktel

I am getting an error saying that I don't have a valid canadian phone number when I enter my sasktel phone number to transfer. Any way to fix this?

Can’t confirm my full acess

Unable to log into my Public Mobile account from my phone

When I go to login to My Account from my phone I get the message 'email and password do not match'. I have now reset my password three times and still cannot login on the phone. This is ONLY on the phone?!? When I login on the desktop it will let me ...

unable to make payment

I am unable to make payment online, it does not accept my ZIP, although it says US- CAD addresses I provide my US card with US zip but the postal code/ZIP field only allows postal code as it expects the space after 3 characters. 

old rewards

so im reading that my old rewards will still reduce my $25 bill to $17 is this still in effect