[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Can't receive calls and SMS on new activation esim
Any one having issue when transfer from fido to public mobile esim 2 days still not able to receive calls and SMS. However data is working bit not sms?
Resolved! Referral Code
Is there any way to get my referral code before my account is fully activated? I'm waiting for my SIM to be delivered but my wife would like to sign up for an account. We'd like to make sure we don't miss out on the referral bonuses.
payment failed
I am trying to subscribe but none of my payment methods have been working. Does public not accept transfer wise?
Resolved! Help with new subscription
I just signed up for a new service, I was originally inquiring about it, but decided to follow through and sign up not realizing I was doing it on the wrong phone. so now the phone that I intended to sign up on, has no service and I don’t know how to...
Resolved! Visual voicemail
Hello all, curious why mt wife and I both have similar iphones and rhe same public mobile plan activated the same day(separate accounts of course thats how they work here) but I have full visual voicemail and she has to call in and check the old fas...
Changing a subscription midcycle
My bill came out 20 October. If I get a new plan today, 27. October, Will I be paying For my older $25 plan and my new $35 plan for the next three weeks? Or will my old plan be prorated?
Data
Hi community, Could i use easy my Data outside CANADA ? Thanke for your time
Plan change
Hi there, I currently have a 40G plan of which I'm now using about 5% of it each month. I had upgraded to 40G when I was travelling and needed it but now I don't. I can't access any plans that have less than 15G yet I see on the site there are severa...
Moved my SIM cards to a new phone
I have just moved my two SIM cards into a new (for me) iPhone 14 Pro Max. I am in Asia, and my Public Mobile number is now not working to receive SMS messages. It worked fine in my previous iPhone 13 Pro with the same two SIM cards. I must be missing...
eSIM number transfer
not receiving text and can’t log in because of two step authentication
I am not being heard during calls.
When making calls, I can hear the receiver but they cannot hear me. This is a problem that persists for all my family members with Public Mobile.I have had this problems for months. I have attempted changing phones, Samsung S8 -> Samsung S24 - > IPho...
Phones
Hi I put a SIM card in my phone but I have an E-sim I cannot receive calls after I took it out what do I do
Plan changes
As a PM costumer..I want to change my plan. But it seems we as PM costumers only can choose from certain plans offered in our accounts. I want to get the $23/month. But don’t see that one in my offerings. The lowest I can go is $30/month 15gb.
US/Canada subscription not working
I switched to a US/Canada subscription plan before a trip to the US. I am now in the US and my data/text/calling isn’t working. Any advice?
Resolved! Xiaomi phone cannot access LTE or 5G, and post "marked as spam"
Hi I just posted this but it was somehow "marked as spam" so I am putting the screenshots here. Also, as I am new to the community, how do you avoid being marked as spam while describing your issues normally?Orignal PostHSPA+LTENR-SA
Second phone
"I want to add another line—what are my options? Do I qualify for a referral discount? I’ve already bought a SIM card, but now they’re saying there’s a $5 off for new registrations with a SIM card. Does this apply to me, even though I bought the SIM ...
No way to use any data after switch to 3G data plan since Oct 25
I did turn on the data on my phone, but no way to access the internet; I did see the $22.60 payment went through in Oct 25, and 3G data still left in my account as of now. Can any one pls help root cause the issue?
Cant accesss my account.
Someone please help me when I login into my account I can't see my account. I click my account and it throws me back to the front page.The account is registered under [email protected]
Support agents here shouldn’t tell me my PM account number?
I just want to know my account number. I can’t access my account page. I asked PM agents to tell me my account number so that I can just port out. But no answer for that. Are they not supposed to tell this to me?
Resolved! Transfer account to new phone
I’m about to get a new cell phone. How do I transfer my PM account to it? Thank you
connection problem
I’ve been with Public Mobile for several years in Winnipeg, but since moving to Toronto six months ago, I’ve faced serious connection issues. At home (near York university), I have no signal at all—SMS messages don’t even come through. Outdoors, my i...
i have locked out my iphone and esim is in phone how to get a physical sim?
my ipnone is locked for infinite time and how to get a phyiscal sim, i have all the evidence master card and adreess proof
I cannot access my subscription
I made an account with public mobile some 5 years ago and just put it on autopay and never thought of it again, due to having to use my phone more at work I need more data. I cannot view or change my current subscription. Both the app and online func...
Resolved! Frequent calls from unknown numbers
hi I keep receiving random calls from unknown numbers every single day, and I don’t have no clue how to stop it, and why it’s doing that. Ever since changing to Public Mobile, I would receive empty phone calls from random numbers every single day. 3...
Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails
Extremely frustrating. New account that ported phone number from Virgin, got the eSim and now have no data, or no cellular indicator, seems like the sim is not activated. There should be an easier way to do this, have opened a ticket but it's now a...
Number transfer
We have tried to transfer our landline number to a cellphone. It’s been over a week and the house phone still rings. Bell Aliant says they haven’t gotten a request for the number transfer!
Resolved! Change subscription - Issue
Hello, I have changed the subscription from app but when I saw the offer, it was showing 250 international minutes of India. And I changed the subscription right away. but, then I checked the new subscription, it doesn’t show 250 international minute...
Resolved! Us roaming add-on not working
On a Samsung galaxy s10 roaming in Las VegasI picked up the add-on using the website on my desktop at home ~36 hours ago. Now I'm in Las Vegas and I connect to a network automatically and can receive texts but not send, or get data (I get an automate...
Resolved! Payment without losing number
I am ln pension and payment dates change month to month this month my payment date is 3 days after payment is due how do I pay when I get paid and not lose my number
Unable to send photos or group sms/mms
Have read and tried all suggestions on how to manually update the APN settings but still cannot send photos or group texts. My phone is a Blu F91 5G with Android 11.
