Personalized voicemail greeting is not working.

[ejfolk001]

I have recently joined Public Mobile. I set up my personalized voicemail greeting as directed. When people call my number, they only hear the Public Mobile system greeting. How can I change this to my personalized greeting? 

[ejfolk001]

Thank you everyone for the quick replies. I realized my iPhone live voicemail was turned on. I turned it off and now my voicemail is working properly. 

[Andy85]

@ejfolk001 

Try dialing (or pressing and holding) 1.

Some phones use the number 1 as their voicemail number. From there, just follow the automated instructions to update your voicemail greeting!

[Dunkman]

@ejfolk001 

Here is some more information:

https://www.publicmobile.ca/en/ab/get-help/articles/voicemail-faqs

[hairbag1]

@ejfolk001 

with your cell, dial your own number..then listen for the correct message to record your message.