Community

joker mastercard gift card

Hi folks,i just bought a pre paid c/c and i am trying to put a payment in to top off my sub.It's not working?@ links to members  edited by comptuergeek541:  changed category label (unrelated to discussion about Community website)

Roaming

On May 4 I added 15 days roaming packgage of talk and text and 3gb data for a trip to the U.S. because I thought I  might need more data, I also bought 1gb roaming data. I am now in the U.S. and I have no trouble texting or using the data, but I cann...

Where's my account

Why tf am I being asked/forced to buy a new Sim? Where's the 40+$ that was already on my account? Why can't I purchase phone time? I have 2 options buy a Sim or login I to my account when I try to login in it pops up the same page saying purchase a S...

Koodo iPhone 14 offer please cancel

I clicked the link thinking I was going to a page with more information.  Turns out I inadvertently opted to accept the switch to Koodo away from PM. PLEASE CANCEL!!!! I only wanted more details about the offer.  I did not want to switch at this time...

Cancel my plan

can i cancel my plan? I can’t even activate my sim cause your app is not working. Also can’t cancel it by myself on webpage. 

Activating my subscription didn’t work

My subscription failed to activate my phone. I tried re-starting my phone a few times. Not sure what to do at this point. I paid my bill to my old subscriber so I’m up to date there. SOS is all I have to show. 

CAN-US plan not working in the US

can't get the plan to work in the US, turned off automatic network selection and tried every carrierData Roaming is ONI have tried: AT&T, Verizon, T-MobileI have also swapped between: 5G Auto, 5G On, LTE, and 3GVoLTE does not appear as an option even...

Need Help Finding Direct Message Link for Support (Brother Locked Out)

Hi Community,I’m trying to help my brother regain access to his Public Mobile account. He’s currently locked out and unable to log in. I reached out to Public Mobile support through my own account, but they told me he needs to send them a direct mess...

Keeps zeroing my data (I'm not using any data)

For YEARS I have never come even close to using the data I purchase each month - Except when the school board  got hacked and I had to use data to access online learning tools.The past two months I've been getting texts saying I used up all my data. ...

Can't send or recieve MMS texts since April 26th

I just noticed today that I can't send or recieve MMS for the past week or so....? Has something g changed?

Phone

Hi, I have two numbers one is working second is not I want to pay I have no access when ever I logging its take me to the line is active please help me I don’t want to lose that number.

SIM card order

*Haven't received SIM card ordered March 30/25, * How do I resolve this situation ?* Is there a customer service phone number?

eSIM Never Activated, Still Being Charged Monthly, Can't Log In

Hello Public Mobile Support,@CS_AgentLast year, I purchased an eSIM plan from Public Mobile but was never able to successfully activate it on my phone. Shortly after, I went abroad for an extended trip and couldn’t follow up.Now that I’m back, I’ve d...

eSIM Activation

I’ve just purchased a PM plan with eSIM. I can log in to the app, where it prompts me to activate my eSIM. But here, after selecting a phone number, I get an error message. Why can’t I activate my eSIM? Thanks for any help!

Ulefone Armor 26 Ultra 5G only Gives 3G and No Data

Hello, I recently purchased the Ulefone Armor 26 Ultra 5G, but I am experiencing a significant connectivity issue. Despite being in an area with strong 4G and 5G coverage, the phone only connects to 3G and does not provide any mobile data access. I h...

Cancelation and refund

Good afternoon. i would like to know how I go about getting a refund on my new plan as I signed up today and the purchase has been completed but I am unable to download the app and verify my identification therefore I would like to know how I go abou...

stop auto payments

Can’t install ESIM

Hello, I’m transferring from Rogers and trying to install the esim and transfert my number, however I can’t get passed the part when it goes to the three steps, activating subscription, install esim, etc. I get this error message every time. ESIM NOT...

Smart hub

Does anyone know it I can get a sd card  for a smart hub. 

Login to account

I was trying to login to my account to update my payment method.  Somehow, I got onto activate service and now I can’t get past that page to access my account.  I’ve been a customer with public mobile for about 5 years.  Always used the same email ad...

Not registered on network

I just transfer my number yesterday and until a few minutes I could receive messages but I cannot do any call because it said: Not registered on network and I already finish my data. How is possible that my data for internet is over if I haven't use ...