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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Text

When I shut off my iMessage on my iPhone 12 device, I am unable to send or receive regular texts. I’m trying to save my data usage when I’m out of wi-fi. What should I do?

Activation

I cannot seem to get the phone activated on the Public Mobile network. I am a Virgin Mobile customer. I want to keep my phone number xxxxxxxxxxxx. I keep getting messages to call 1-844-558-7678 Telus. Telus doesn't recognize my account number. I...

data usage when I am sleeping

I noticed on my " data usage" my phone is using data when I am asleep in the middle of the night and is charging by the bed. Any emails would come over WIFI when at home. I did not receive any texts in the middle of the night. How does this happe...

error code 821 when trying to activate

Received error code 821 when trying to activate. I can see the payment went through on my credit card.Trying to log in but isn't recognizing my user name or password. Also, the forgot password function isn't working. Help!

Resolved! Migrate Bell number to locked PM phone

Considering purchase of iPhone 14 phone that is locked to PM. Ok with sticking with PM, but essential that I can migrate existing number from current Bell SIM (on a iPhone 12 that gets returned to Bell at end of 2-year term). Possible?

Moving to the USA, wanna keep my number.

Hello I got job in the US. They cover for phone + internet up to $100 USD. I wanna keep my Canadian number as my permanent number. Would I just add more add-ons to my plan. So i can have calling/texting/data in both Canada and USA? If so, what adds o...

changing email address on account

I've submitted two tickets to customer service during the past week and received no response on how I change my email address on my account. I'm losing access to that email address this week and so far have been unsuccessful reaching anyone at Public...

Resolved! Find our about data usage

Where do I find out how much holiday minutes and data I have left from last year

VoLTE - Terrible experince

I'm planning a trip to the US soon, and had not yet been migrated to VoLTE. As I intend to purchase an add on, I submitted at ticket requesting migration to VoLTE. Within the same I was informed VoLTE had been enabled, and that I needed to restart my...

I News help to top up my account

I need help to top up my account and if this line (647) xxx-xxxxxxxxxa@hotmail.caDxxxx xxxis not active within the hour I will let it stay as it is and go to the mall and get a new line from another service provider.Since December or January EVERY mo...

Resolved! Referral

Hello, I bought a sim card for my husband, I activated right now but I forgot to enter referral code(PMxxxx) in the process. Please help me to fix it. thank you

Long distance add on

I have a 15 day USA talk and text add on that I have been using for the past 10 days but today which is day 11 I cannot make any calls and the recording is telling me that I don’t have a USA talk and text add on.

ERROR MSG 404 - Can not sign in

When I try to sign on with the correct user name and password, the response is a 404 error. This goes on no matter what I do. I 'spoke' to a technical person through this community, but the matter was not resolved. This happens on my mobile and on...

Please help to cancel an add-on purchase

Hi, I've just purchased the US roaming plan by mistake, should bought for another account.Can you please help to cancel it?Thanks

Would it run counter to the terms of service to use a Public Mobile SIM card inside of a laptop PC?

Hello there, wonderful people of this plucky little forum, I've been a relatively happy user of the cellular service this forum is about for some years now. At this stage, however, the phone I use the service with is starting to malfunction, and I'm ...

6UT1, Network full and more...

Good morning, This last week or so four lines I have all have had network issues...missed calls going straight to vm, dropped calls, network 6UT1 error and network full messages when attempting to call out. I have not found any outages in my area. Is...

Resolved! If I travel abroad, will texts, missed calls, voicemails be waiting for me when I return to Canada?

If I have ever been out of cell service range, missed calls, voice mails, and texts pop up when I get back into a service area.So if I am traveling over seas, I know that I won't be able to use my PM sim (I'll get a local one) will I get notification...

sim card wont detect in multiple phones

Hello bought two public mobile sim cards last week and activated one yesterday on the $25 plan,however i put sim card into my phone and it wont detect in either sim card slots, says no sim card emergency calls only, so had another phone here and put ...

Double charged

I got double charged for this months plan as it shows on my credit card. How do I get refunded?

Plan keeps upgrading on its own

This phone/number is for my 10 year old daughter. I signed her up for the $25/month plan but for January and now April, the plan switched to the $40/month without any changes to the profile/plan in my account. Is there a way that she is getting promo...

Resolved! US Roaming ADD ON Talk/Text

Will be traveling to Auburn, California and wondering if I purchase the Talk Text Add on, if it will work. I currently on 3G $25/month plan. Worried about the 3G network shutting down in the US.

Resolved! Double charge for a plan

I bought a $40 plan. The activation process failed but I was charged $42 (plan fee + tax).I called TELUS and they solved the issue but I was charged $42 again!I checked my account. It doesn't show the second $42 that was deducted from my account.How ...

Not receiving incoming calls or text and no outgoing texts

Hello, Wondering if any solutions are available since from the forum posts it seems this has been a common problem.I recently bought and activated a Public Mobile plan for my phone and since switching my number over I have not been able to receive in...

I have several packages in my account to add to data but ca't make them work?

Hello Please help...I have several packages of data that I've purchased but it does not automatially go there. What is the Issue? Surely they must have some automatic features in this site...frankly getting pissed off and thinking of switching. I an...

Reactive my account

Hi, I set up auto pay in my account to pay my phone bill, but always I am getting massages my payment failed. So I get tired and mad why my phone plan can’t renew every months, when I have auto pay with correct information.so I am unhappy with suspen...

Cell service during cruise

We are fortunate enough to be going to two cruises.The 1st, Los Angeles to Vancouver.The second, Vancouver to Alaska and back to Vancouver. When taking US land vacations in the past, we have purchased the 'US talk and text bundle' and it has worked ...

Resolved! Expired credit card and expired account

I have an 85-year-old friend who signed up for public mobile last year. He does not have a computer or a smartphone. His credit card expired a month ago and his automatic payments stopped and now his phone does not work. The shop he signed up with no...

Two-Factor Authentication

What happens when you try to activate a new phone but the two-factor authentication is a phone number that you don't have access to?

Resolved! Will need to change authorized holder of account in future

Here's my (probably) unusual story.My wife and I are providing a cell phone to her brother who lives in Saskatchewan. Our idea is to get a SIM card here in Calgary and get it activated, hopefully with a Saskatchewan area code (hopefully, that's able...

Service Not Working

I purchase a SIM card and activated a plan. On my account it says “Active” but my service does not work. I can’t receive calls, send texts or make calls. I have an iPhone so all it says is SOS. I’ve paid for the plan and added an extra $40 to my acco...

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