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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2339 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4040 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34722 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 46523 Views
  • 182 replies
  • 30 Bravos

Resolved! Updating PRL

Is PRL (preferred roaming list) still a thing? On CDMA I remember having to update the PRL occasionally to ensure my phone connects to the closest towers.I noticed while trying to troubleshoot dropped calls that on LTE I get a much weaker signal than...

smurfit by Great Citizen / Super Citoyen
  • 644 Views
  • 2 replies
  • 0 Bravos

Resolved! Outgoing call drops

I only have one bar showing, which occasionally goes up 2 bars, then quickly reverts back to 1 bar …don’t know if that has anything to do with it, but my phone just recently dropped 2 calls in the middle of a conversation. 

Eister by Great Citizen / Super Citoyen
  • 794 Views
  • 5 replies
  • 0 Bravos

Resolved! Re: Customer retention

I wanted to upgrade my plan and the the only options I was given were to keep my current plan which is 3.5 years old and now inferior (slower and less data) to plans offered for lower price by public mobile and competitors, pay more for a plan i dont...

JLafratta by Great Neighbour / Super Voisin
  • 797 Views
  • 6 replies
  • 0 Bravos

Service just stopped working

I recently started a subscription and it was working fine for 3 days until I got a text from Public Mobile. It said that the transfer of my phone number was unsuccessful, so they gave me a new number. If I wanted to to use my old number, I would have...

Mel24 by Great Neighbour / Super Voisin
  • 380 Views
  • 2 replies
  • 0 Bravos

How long to receive my sim card?

My phone is unfortunately not ESim compatible with public Mobile so I optioned for the $10 sim card... It was placed may 17th and I still have yet to receive anything in the mail or any kind of delivery updates or notifications through email. I am pa...

Hodgey by Great Neighbour / Super Voisin
  • 648 Views
  • 4 replies
  • 0 Bravos

Changing plan and keeping options

Hi, I would like to know if the 30go fidelity gift I receive from PM will still be working if I change my plan? Thanksss

EvePS by Great Neighbour / Super Voisin
  • 337 Views
  • 2 replies
  • 0 Bravos

Transferring my Voip line to public mobile

I have made a new activation and I want to transfer my VOIP line ###-###-#### but when I request, it says "This number isn't available". Can someone check if my port request has already been made or not when I called the VOIP line, they said they did...

Vijai1232 by Great Neighbour / Super Voisin
  • 412 Views
  • 3 replies
  • 0 Bravos

How to recover phone number from a lost device

Hi everyone!My dad just lost his phone at an airport in Korea. He can't login in to his Public Mobile account since the verification code gets sent to his old phone. Is there any way he can get back his phone number? Thank you 

rringasm by Great Neighbour / Super Voisin
  • 738 Views
  • 4 replies
  • 0 Bravos

Phone dropping

My phone always dropping after few minutes of conversation. I have monthly unlimited plan and payment is automatically charged every month. Don't know why dropping 

Lixia1010 by Great Neighbour / Super Voisin
  • 677 Views
  • 6 replies
  • 0 Bravos

Esim to physical sim still only SOS

I had a esim and just bought a physical sim. I added the number in my profile and make sure it was correct.  I put the sim in my phone and reset the phone and re enter the sim many times and all I have is SOS.  How long does this take to update. Its ...

kylebunga by Good Citizen / Bon Citoyen
  • 919 Views
  • 8 replies
  • 0 Bravos

Zoomer port failed

As others have mentioned, the zoomer port failed using imei , I’m stuck in limbo. I wish I had read other messages that said to use the account number with two leading zeros first. How do I restart the port process now? Tried chat but no one actually...

Canuckrider by Great Neighbour / Super Voisin
  • 578 Views
  • 5 replies
  • 0 Bravos

Sim number

Tried to enter sim number and it was too many digits

Bill30 by Great Neighbour / Super Voisin
  • 337 Views
  • 3 replies
  • 0 Bravos

Activation fails

Hi,New subscriber here.  I just finished paying and it asked me to complete the activation process via the app.  However, once I entered to transfer my number from my existing carrier, it tried to activate the eSIM and it failed.Now, I cannot continu...

PatrickMyChan by Great Neighbour / Super Voisin
  • 706 Views
  • 6 replies
  • 0 Bravos

Resolved! unable to send/receive pictures via text

I was able to send/receive pictures via text, but several momths I received a text msg from you ask me to follow the instruction below to setup https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phoneso i created a new APN ...

linsunrise1 by Good Citizen / Bon Citoyen
  • 1042 Views
  • 7 replies
  • 0 Bravos

Phone compatibility IMEI checker

Is there any tool accessible to public for checking compatibility for VOLTE etc on public mobile? I talked to a CS rep regarding frequent dropped calls and was told that my phone is not supported by PM, but would work fine on Telus or Koodo.I am extr...

IMG_20240528_111025.png
smurfit by Great Citizen / Super Citoyen
  • 3242 Views
  • 16 replies
  • 0 Bravos

Will PM ever offer a $10 talk/text plan?

Are there any $10 plan users still out there? When I originally signed up 6years ago I was on a $10 basic plan. It seems now that PM is no longer interested in providing basic service below the $15 price point. The $15 plan worked out to only $8 afte...

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smurfit by Great Citizen / Super Citoyen
  • 1197 Views
  • 11 replies
  • 3 Bravos

Recent bill

Why is my bill more this month?  Why are you not e-mailing me or answering my question?

bushy46 by Great Neighbour / Super Voisin
  • 494 Views
  • 5 replies
  • 1 Bravos

my phone

can i use my phone in mexico

rcks by Great Neighbour / Super Voisin
  • 509 Views
  • 5 replies
  • 0 Bravos

I need help porting my number

I was sent a text message to authorise the port from Bell to Public Mobile. I had 90 minutes to awnser YES and I simply didn't see it. The time has expired. Is there a way I can get that message sent again so I can authorise it?

MartinS76 by Great Neighbour / Super Voisin
  • 611 Views
  • 6 replies
  • 0 Bravos

Roaming not working

Im from toronto, went to the us yesterday. My public mobile plan in Toronto already includes talk and text in usa but because it wasn’t working when I arrived in the us, I purchased the add-on of roaming in the us ($10 for 15 days). The roaming still...

LeanneChan by Great Neighbour / Super Voisin
  • 793 Views
  • 7 replies
  • 0 Bravos

Can’t find my login

I haven’t logged into my account for a long time, tried now but I can’t find my login. I need to log in to make payment please advice 

sab25355 by Great Neighbour / Super Voisin
  • 384 Views
  • 2 replies
  • 0 Bravos

Resolved! Phone is Lost

I lost my phone and I have Public Mobile as my carrier.1. I cannot log in to my account to speak to an agent.2. I need help tracking my phone down because it is certainly not stolen I have just lost it.

maherkazi by Great Neighbour / Super Voisin
  • 736 Views
  • 5 replies
  • 0 Bravos

How to get free sim

How do i get my free sim card when signing up through the app. After selecting my plan, when I select pick up it takes me to a map to select closest store, then will not go past that screen to complete my transaction. Only offers option to purchase o...

canlan54c by Good Citizen / Bon Citoyen
  • 1038 Views
  • 7 replies
  • 0 Bravos
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