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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 93 replies
  • 18 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 178 replies
  • 21 Bravos


When I shut off my iMessage on my iPhone 12 device, I am unable to send or receive regular texts.  I’m trying to save my data usage when I’m out of wi-fi.  What should I do?

Newmanizer by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos


I cannot seem to get the phone activated on the Public Mobile network.  I am a Virgin Mobile customer.  I want to keep my phone number xxxxxxxxxxxx.  I keep getting messages to call 1-844-558-7678 Telus.  Telus doesn't recognize my account number.  I...

Carol12 by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

data usage when I am sleeping

  I noticed on my  " data usage" my phone is using data when I am asleep in the middle of the night and is charging by the bed.  Any emails would come over WIFI when at home. I did not receive any texts in the middle of the night. How does this happe...

Steacy by Great Neighbour / Super Voisin
  • 2 replies
  • 1 Bravos

error code 821 when trying to activate

Received error code 821 when trying to activate. I can see the payment went through on my credit card.Trying to log in but isn't recognizing my user name or password.  Also, the forgot password function isn't working.  Help!

elderkinj by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

Resolved! Migrate Bell number to locked PM phone

Considering purchase of iPhone 14 phone that is locked to PM. Ok with sticking with PM, but essential that I can migrate existing number from current Bell SIM (on a iPhone 12 that gets returned to Bell at end of 2-year term). Possible?

Coleewops by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Moving to the USA, wanna keep my number.

Hello I got job in the US. They cover for phone + internet up to $100 USD. I wanna keep my Canadian number as my permanent number. Would I just add more add-ons to my plan. So i can have calling/texting/data in both Canada and USA? If so, what adds o...

Emperor by Good Citizen / Bon Citoyen
  • 10 replies
  • 1 Bravos

changing email address on account

I've submitted two tickets to customer service during the past week and received no response on how I change my email address on my account. I'm losing access to that email address this week and so far have been unsuccessful reaching anyone at Public...

PatCarr by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Find our about data usage

Where do I find out how much holiday minutes and data I have left from last year

Pstone by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos

VoLTE - Terrible experince

I'm planning a trip to the US soon, and had not yet been migrated to VoLTE. As I intend to purchase an add on, I submitted at ticket requesting migration to VoLTE. Within the same I was informed VoLTE had been enabled, and that I needed to restart my...

feenerjames by Great Neighbour / Super Voisin
  • 31 replies
  • 4 Bravos

I News help to top up my account

I need help to top up my account and if this line (647) xxx-xxxxxxxxxa@hotmail.caDxxxx xxxis not active within the hour I will let it stay as it is and go to the mall and get a new line from another service provider.Since December or January EVERY mo...

DanteD by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! Referral

Hello, I bought a sim card for my husband, I activated right now but I forgot to enter referral code(PMxxxx) in the process. Please help me to fix it. thank you

Long distance add on

I have a 15 day USA talk and text add on that I have been using for the past 10 days but today which is day 11 I cannot make any calls and the recording is telling me that I don’t have a USA talk and text add on.  

Hilly16 by Good Citizen / Bon Citoyen
  • 8 replies
  • 1 Bravos

ERROR MSG 404 - Can not sign in

When I try to sign on with the correct user name and password, the response is a 404 error.  This goes on no matter what I do.  I 'spoke' to a technical person through this community, but the matter was not resolved.  This happens on my mobile and on...

Murray53 by Great Neighbour / Super Voisin
  • 2 replies
  • 1 Bravos

6UT1, Network full and more...

Good morning, This last week or so four lines I have all have had network issues...missed calls going straight to vm, dropped calls, network 6UT1 error and network full messages when attempting to call out. I have not found any outages in my area. Is...

JacquiG by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

sim card wont detect in multiple phones

Hello bought two public mobile sim cards last week and activated one yesterday on the $25 plan,however i put sim card into my phone and it wont detect in either sim card slots, says no sim card emergency calls only, so had another phone here and put ...

Iamloree by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Double charged

I got double charged for this months plan as it shows on my credit card. How do I get refunded?

Dhawkenson by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Plan keeps upgrading on its own

This phone/number is for my 10 year old daughter. I signed her up for the $25/month plan but for January and now April, the plan switched to the $40/month without any changes to the profile/plan in my account. Is there a way that she is getting promo...

Ts524 by Great Neighbour / Super Voisin
  • 2 replies
  • 1 Bravos

Resolved! US Roaming ADD ON Talk/Text

Will be traveling to Auburn, California and wondering if I purchase the Talk Text Add on, if it will work.  I currently on 3G $25/month plan.  Worried about the 3G network shutting down in the US.

SandraA1964 by Good Citizen / Bon Citoyen
  • 46 replies
  • 0 Bravos

Resolved! Double charge for a plan

I bought a $40 plan. The activation process failed but I was charged $42 (plan fee + tax).I called TELUS and they solved the issue but I was charged $42 again!I checked my account. It doesn't show the second $42 that was deducted from my account.How ...

mosaed by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Not receiving incoming calls or text and no outgoing texts

Hello, Wondering if any solutions are available since from the forum posts it seems this has been a common problem.I recently bought and activated a Public Mobile plan for my phone and since switching my number over I have not been able to receive in...

Lord_Jords by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Reactive my account

Hi, I set up auto pay in my account to pay my phone bill, but always I am getting massages my payment failed. So I get tired and mad why my phone plan can’t renew every months, when I have auto pay with correct I am unhappy with suspen...

Kambiz2 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Cell service during cruise

We are fortunate  enough to be going to two cruises.The 1st, Los Angeles to Vancouver.The second, Vancouver to Alaska and back to Vancouver. When taking US land vacations in the past, we have purchased the 'US talk and text bundle' and it has worked ...

kennzo by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

Resolved! Expired credit card and expired account

I have an 85-year-old friend who signed up for public mobile last year. He does not have a computer or a smartphone. His credit card expired a month ago and his automatic payments stopped and now his phone does not work. The shop he signed up with no...

John4len by Great Neighbour / Super Voisin
  • 11 replies
  • 0 Bravos

Two-Factor Authentication

What happens when you try to activate a new phone but the two-factor authentication is a phone number that you don't have access to? 

nhoa974 by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Resolved! Will need to change authorized holder of account in future

Here's my (probably) unusual story.My wife and I are providing a cell phone to her brother who lives in Saskatchewan.  Our idea is to get a SIM card here in Calgary and get it activated, hopefully with a Saskatchewan area code (hopefully, that's able...

Manimonty by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Service Not Working

I purchase a SIM card and activated a plan. On my account it says “Active” but my service does not work. I can’t receive calls, send texts or make calls. I have an iPhone so all it says is SOS. I’ve paid for the plan and added an extra $40 to my acco...

Zoey101 by Great Neighbour / Super Voisin
  • 9 replies
  • 1 Bravos
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