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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 76740 Views
  • 182 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 77121 Views
  • 181 replies
  • 32 Bravos

One number two phones

I have changed providers and got a new phone. Also transfered my number to new provider. My new phone has an esim and the old phone has a physical sim. Here's the problem I don't get texts to my new phone it all goes to my old phone. I have turned it...

Abigail4ever by • Great Neighbour / Super Voisin
  • 342 Views
  • 2 replies
  • 0 Bravos

I can send call but I can't receiving any text or call

I use a different account to send this message because I can't log inWhen I try to log in I get a this message (We've noticed you have an active Public Mobile service and would like to confirm your full access)I don't get the code because I can not r...

ggbelanger by • Good Citizen / Bon Citoyen
  • 823 Views
  • 9 replies
  • 0 Bravos

Rcs "not supported" after clearing data and restart on S25

The subject says it all. It now says RCS not supported when I try and turn it on. I've already tried clearing the cache again and restarting my phone and taking out my salmon putting it back in and following any instructions I could find online. As i...

almix by • Good Citizen / Bon Citoyen
  • 4511 Views
  • 13 replies
  • 0 Bravos

Resolved! payment 4 digit PIN

Hello, I have seemed to have forgotten my 4-digit PIN number and wondering if there is a why to reset it 

NickD8366 by • Great Neighbour / Super Voisin
  • 459 Views
  • 2 replies
  • 1 Bravos

Payment Failed

My automatic payment failed, and I'm trying to make a payment, but there isn't anything allowing me to make said payment. No pop-up no button to click, nothing. Please help my service is currently disabled and I need it ASAP

Ceikom by • Great Neighbour / Super Voisin
  • 868 Views
  • 6 replies
  • 0 Bravos

Pay bill

So my plan is due today and I can’t find on my account how to pay. I think this company is forcing me to re subscribe to a more expensive plan. The plan I have now is no longer available 

Sian25 by • Good Citizen / Bon Citoyen
  • 4301 Views
  • 10 replies
  • 0 Bravos

Resolved! Call forwarding

How can I set up automatic all incoming call forwarding from my number to a different canadian number?I don’t have Public mobile reception right now in case if I have to send some codes from my phone to do it.

Deminsib by • Great Neighbour / Super Voisin
  • 983 Views
  • 2 replies
  • 1 Bravos

Resolved! Phone was stolen and need to recover my account

Back in July my phone was stolen and I had a ESIM and now that I have a phone I’m trying to recover my account because it’s linked to all of my emails,iCloud and other important information so I can’t even log into my account to get access to my acco...

Kynggshellz by • Great Neighbour / Super Voisin
  • 489 Views
  • 2 replies
  • 0 Bravos

Two phones, one account

I have two devices: one is my personal and uses a physical SIM, and has eSim compatibility - I used this device to activate my Public account to use as a second line for work purposes. I've decided to remove the eSim and activate a physical sim in an...

otoolerc by • Great Neighbour / Super Voisin
  • 1714 Views
  • 3 replies
  • 0 Bravos

Cancel the mobile plan EL8026

Hi, I would like to cancel my phone plan associated with the number xxxxxxxxxxxxxxxxxx, but I have lost my SIM card. Could you please assist me with this process? Elsaxxxxxxxxxxxx@xxxxxxxxxxx

EL8026 by • Good Citizen / Bon Citoyen
  • 705 Views
  • 4 replies
  • 0 Bravos

Resolved! Lost email

How to recover account if email is no longer accessible? I have access to the phone number

am220856 by • Good Citizen / Bon Citoyen
  • 652 Views
  • 3 replies
  • 0 Bravos

No texting or incoming calls

I have an iPhone 14, I have just transferred my number from Bell, on August 26 and I am not able to receive incoming calls or send or receive text messages. In my phone where it says my number it gives the temporary number not the number that I have ...

Nan05 by • Great Neighbour / Super Voisin
  • 348 Views
  • 2 replies
  • 0 Bravos

stolen phone

how do i close public mobile service on stolen phone, switch the prepaid year service to new phone or buy new prepaid service, keep old phone number and contacts pictures etc.??? 

peteisgreat by • Great Neighbour / Super Voisin
  • 477 Views
  • 2 replies
  • 0 Bravos

multiple extra billings

I have only just noticed that my phone is getting billed multiple times a month.  Sometimes in the same day it is billing me for an extra 4MB of data.  I am not using that much data and I am not asking for more.  The cost is about $40 per time, it ha...

Nico778 by • Great Neighbour / Super Voisin
  • 364 Views
  • 2 replies
  • 0 Bravos

Plan rate change

Are you supposed to notify customers ahead of time of any plan rate changes? I was notified about the Rewards Program and about the 9-1-1 tax, but not the last few changes in plan rates, which is frustrating because we have four members in our house ...

theresia by • Great Neighbour / Super Voisin
  • 1197 Views
  • 8 replies
  • 0 Bravos

Resolved! transfer number

My number has being transferred but I can still only make emergency calls 

Dnell82 by • Great Neighbour / Super Voisin
  • 858 Views
  • 6 replies
  • 0 Bravos

Resolved! account

cannot make a pmnt

Walter11 by • Great Neighbour / Super Voisin
  • 705 Views
  • 4 replies
  • 0 Bravos

No Service? Mobile number verification

I was out of Canada, and did not charge my prepaid plan. I am back, with no service. When login into my account my sim is not valid. How do I know if I recharge the account I have the same number?!! 

Mehr46 by • Great Neighbour / Super Voisin
  • 319 Views
  • 1 replies
  • 0 Bravos

Re: customer support agent?

Hello I just signed up for a public mobile not that long ago and I realized that I've been charged twice on the 3rd of this month which is when I activated my account for $47 I really need that to be refunded I'm not sure how I can upload images or a...

Aurora81 by • Great Neighbour / Super Voisin
  • 400 Views
  • 2 replies
  • 0 Bravos

Switched plans, now old plans not even offered

Hi, my wife and I switched our plans (from 3GB to 60GB) for the summer to have more data as we were traveling. Now I see the lowest data plan we are being offered is 20GB for $8 more than what we signed up with (3GB). We mainly use wifi and don't nee...

dc_talk22 by • Great Neighbour / Super Voisin
  • 1245 Views
  • 10 replies
  • 0 Bravos

Resolved! Sim to eSim

I will purchase a iPhone 17. Since they don’t offer solid sim slots anymore, while my current iPhone uses a SIM card. How do I transfer from SIM to eSIM on the next phone?

Yikai by • Great Neighbour / Super Voisin
  • 3802 Views
  • 7 replies
  • 1 Bravos
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