Activating SIM card without Mobile App

[Veronica88]

I cannot download the mobile app on my work phone, no matter what I try. Is there another way to activate the SIM card without using the mobile app?

Or a customer service number I can call? I cannot see a number anywhere!

[hTideGnow · Accepted solution]

hi @Veronica88 

if you are activating a physical sim card, yes, PM support agent can help if you cannot download the app

So, all you need to do is to use the Web site to start the subscription.  You will get to Payment, make payment. After payment, it will ask you to download the app.  At that point, just ask PM support agent to help to complete the rest of the step.  

When you are at that stage,  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage