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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 93 replies
  • 18 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 178 replies
  • 21 Bravos

Resolved! Lost email login

I need to make a payment to my plan as it's expired, i have a voucher i need to add to my account. I can't call *611 or 1-855-4PUBLIC, I can't log in to my account as it needs to verify that it's me through my email that I no longer have access to. B...

courtcliff05 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Can't put payment onto account

My friend has forgotten their login for their public mobile account and have run out of funds. They have bought a voucher for their account but can't call *611. What can they do? Can you add the funds to their account?

ryguy11 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Refund

I changed my mind about subscribing to Public Mobile on March 7, 2023 I am still awaiting refund.

perogy7510 by Great Neighbour / Super Voisin
  • 11 replies
  • 0 Bravos

Resolved! Porting Land Line to Public Mobile from Telus

Hi All, I have been having issues with porting my landline to public mobile.  I have received SMS on the new public mobile sim after activation but the SMS message said that there was a problem with the port.  I do not have access anymore to the land...

edmondlee3 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Galaxy S9 VoLTE

Just got a text that says VoLTE is now available and my device is compatible. I clicked on the link in the message to find out what settings to update, but I can't see anything about updating settings. When I check my phone for software updates, ther...

Leafsfanatic by Good Citizen / Bon Citoyen
  • 29 replies
  • 0 Bravos

Resolved! New customer with questions

Hey there just wondering if IPhone 14 is compatable with public mobile? If so , once activated , how long does it take to port my number over ? Any one had any issues lately ? What about billing cycles ? Do they begin the day you activate for 30 days...

Richmurray84 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

VoLTE on my phone

Today I get message from PM:  "Public Mobile here! We've enabled VoLTE (Voice over Long-term Evolution) on our network. To enjoy uninterrupted voice services while roaming in the U.S. a VoLTE  certified device and a VoLTE enabled network are required...

hycm53 by Mayor / Maire
  • 23 replies
  • 1 Bravos

Resolved! $30 refund

I purchased a refurbished phone and followed all the guidelines and criteria that was required for an offer to purchase a refurbished phone and receive $30 in credits. However I have never received anything yet and it's been a few months. Who do I ta...

Public5574 by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Resolved! Email synch and voicemail issues

#1Since signing up Mail on my iPhone does not synch with Mail on my Macbook. #2Also I cannot seem to customize my voicemail. Gives error message "The operation couldn't be completed ( error 1035)". Any ideas? Thank you!

irving by Good Citizen / Bon Citoyen
  • 1 replies
  • 0 Bravos

Resolved! Stop direct debit

How would I stop direct debit? I am unable to sign in

Ankitkalal by Great Neighbour / Super Voisin
  • 8 replies
  • 1 Bravos



vr09823n by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Calls not working

I just transferred my phone number and I can't make any calls. I need this fixed asap as I have already missed client appointments this morning

Szetot by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Resolved! VoLTE Option Greyed out

Hi, I have been a member for a few years and have a Motorola One 5g Ace unlocked and fully updated.  I was reading Public's text message regarding VoLTE, so I went and checked my phone and did not see any VoLTE option in the Mobile Network settings u...

Cowboy1968 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos


I keep getting a message that I am out of minutes but I have unlimited minutes

ambeniuk by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Phone does not ring...

I have switched from bell to public mobile a couple months ago and ported my number over when my family members call me it goes straight to voicemail and it does not ring through.

Tycen by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Resolved! New joint

I have a friend is going to join PM but she forgot her old phone company’s 4 digits password, I remember there’s other way to find the cellphone’s registered number but I forgot how to do it, help thanks  

Lehaha by Model Citizen / Citoyen Modèle
  • 5 replies
  • 0 Bravos

No service

Trying to dial the  *611 to reload my prepaid card onto my phone and the phone disconnects before even one ring. And has been like this for days. What is going on.

MyaGray by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Can't make or receive calls/texts either

Phone just ends the call when dialing out and people calling me are getting busy signal. Also not able to send texts or receive texts. As per the phone tips page provided by Public Mobile, tried toggling airplane mode, restarting, removing/reinsertin...

monicap by Great Neighbour / Super Voisin
  • 5 replies
  • 2 Bravos

New Sim Card

I have ordered a new sim card. It says it will 5-10 business days in email. It is been more than 12 business days and I have not received the sim card yet. I don't know what to do in this case. I am not able to login with my correct creentials too. 

Rinkikalal by Good Citizen / Bon Citoyen
  • 14 replies
  • 1 Bravos

Can’t make outgoing calls

Hello, I can’t seem to make outgoing calls today.  I always get a message saying call failed.  I’ve tried restarting the phone, resetting the APN, and switching to 3G already but none of them work.  (Switching to 3G gets me a message that’s says the ...

BigDB by Great Neighbour / Super Voisin
  • 6 replies
  • 2 Bravos

Calls not being received

I set up my new public moblie account using an Ontario number I’m presently living in New Brunswick now I can’t receive calls and only some messagesshould I put my region as Ontario and not New Brunswick 

DebMacD by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! No service after porting number

I ported my number to Public Mobile almost 2hrs ago and I'm having issues with no service. The self serve page says status is active and my previous carrier already closed my account with them. I tried all of the troubleshooting options provided thro...

rshomanti by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Did Public mobile change the $40 plan to include less data?

Back in late October, I subscribed to a $40 15GB plan at 4G speed. I recieved a thank you response and confirmation that the plan would be applied in December. Up until now, I believe the 15GB 4G was applied. I got a text message saying that 75% of m...

D_M by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Resolved! Monthly plan

My monthly plan got changed to a different plan and I didn’t make any changes. How do I go back to my original plan?

minhte1 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! I lost my SIM card

I have recently lost my SIM card. Can I buy a new SIM card but still keep my old phone number?

skatypham by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos
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