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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11142 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22086 Views
  • 181 replies
  • 24 Bravos

Resolved! Stolen

How do I cancel my SIM card when I didn't activate the two step ID? Do I have to cancel my credit card to stop it cuz it's on a monthly paid plan

Shalalala by Good Citizen / Bon Citoyen
  • 197 Views
  • 5 replies
  • 0 Bravos

Resolved! Problems accessing My Account

My daughter recently got her own phone and plan with Telus (she also transferred her number), so I went to log into her My Account to unsubscribe. However, whenever I try to log in, I get redirected to the main Public Mobile webpage (with all the bas...

Moe6 by Great Neighbour / Super Voisin
  • 222 Views
  • 3 replies
  • 0 Bravos

Resolved! New Phone

My current phone is really starting to slow down. I plan on getting a new one soon. Do Public Mobile SIMs work with any Android phone? Thanks!

MandoCrafts by Great Neighbour / Super Voisin
  • 191 Views
  • 3 replies
  • 0 Bravos

Resolved! Phone too old for public mobile app

Hi all!I just set my mom up with public mobile and her sim card will arrive in two days. It says that we need to use the app to authenticate it when it arrives but her phone is too old to download the public mobile app from the play store.How can we ...

very_eh by Great Neighbour / Super Voisin
  • 327 Views
  • 5 replies
  • 0 Bravos

Resolved! Can't login past eversafe as it has my old number no longer in use.

Hello, very frustrated!  I can't login to my account because eversafe has my old mobile number that is no longer in use.  When I hit resend code, the option to send via email does not come up.  It keeps sending OTP to my old number.  Can anyone help ...

tor6sxb by Good Citizen / Bon Citoyen
  • 275 Views
  • 9 replies
  • 0 Bravos

Resolved! Transferring phone number from Virgin to Public Mobile

Hi, I signed up and called virgin to manually approve the transfer of my phone #. I’m on an iPhone XR, the IMEI showed as E-SIM compatible. There is an “SOS” instead of my service bars and I’m unable to create a ticket as the only authentication meth...

Giraffegggg by Great Neighbour / Super Voisin
  • 313 Views
  • 6 replies
  • 0 Bravos

Resolved! Payment

Hi everyone, can someone please help me to change my Credit carde please.  

Ahmed2003 by Great Neighbour / Super Voisin
  • 213 Views
  • 3 replies
  • 0 Bravos

Resolved! SMS from Australia for 2FA

Hello,I am trying to receive a text from my bank in Australia which usually arrives just fine, but for some reason it has not happened in several months. See attached screenshot for reference. Please can you see if there is a denied SMS to my phone n...

Screenshot_2023-08-01-19-02-04-06_a29fd88c34616fae495ecccff64e7d80.jpg
jorourke by Great Neighbour / Super Voisin
  • 252 Views
  • 5 replies
  • 1 Bravos

Resolved! Phones

Does public mobile still sell refurbished phones?

365761 by Great Neighbour / Super Voisin
  • 254 Views
  • 3 replies
  • 0 Bravos

Monthly paymeny

I want to change from BMO mastercard, to CIBC mastercard

2274shp by Great Neighbour / Super Voisin
  • 113 Views
  • 2 replies
  • 1 Bravos

cancel account

i no longer have access to the email used on account, the SIM card was taken out and destroyed and my oldest daughter added me to her account with another carrier. I need this account cancelled but we are not having any luck. please advise..i can not...

mlcoffin by Great Neighbour / Super Voisin
  • 152 Views
  • 4 replies
  • 0 Bravos

4G network is laggy

Hello my name is Ademar. I used to be on the $44.00 a month plan with 4G network, 30GB of Data, and unlimited Canada wide. The plan worked flawlessly. But recently I switched plans. I switched over to the $50.00 a month plan with 4G network, 40GB of ...

Messi10 by Great Neighbour / Super Voisin
  • 139 Views
  • 2 replies
  • 1 Bravos

Travel rewards points

I have accumulated 42 points that I wish to add to my balance but idk how. In the beginning it used to use my points first before charging me but now points are just being banked

Yum by Great Neighbour / Super Voisin
  • 235 Views
  • 2 replies
  • 0 Bravos

Access account

Does anyone know how to transfer from one phone to another using new sim (old wouldn’t work.)  

Summer2023- by Great Neighbour / Super Voisin
  • 120 Views
  • 2 replies
  • 0 Bravos

log-in issues

Hi.  I need to log in to make a payment with a different credit card due to my card getting scammed.  but it will not let me log in.  Went through the change password procedure but now just get error messages when i try to log in.  very frustrating. ...

Laura84 by Great Neighbour / Super Voisin
  • 133 Views
  • 2 replies
  • 0 Bravos

Need agent help to change My Account email

I can't log into my account because I forgot the email and none of my current emails receives the code being sent to change it.  I need an agent to help me change the email for My Account

MellRei by Great Neighbour / Super Voisin
  • 128 Views
  • 3 replies
  • 0 Bravos

Error message for outgoing calls

Hi, I've been experiencing this issue for a while and recently decided to see what was going on in the community. I often get the message "6UT1, this number is not in service" error code for numbers that I know are active. I tried calling my bank at ...

oranges_24 by Great Neighbour / Super Voisin
  • 214 Views
  • 8 replies
  • 0 Bravos
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