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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25937 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37663 Views
  • 185 replies
  • 29 Bravos

Resolved! Sponsorship code not working

I was sponsored by one of my friend here. I have the code and thought I entered it but it didn't work and he or I got no benefit from it apparently.How does one put it back in there to make it clear I was sponsored?Thanks

Sebroy by Great Neighbour / Super Voisin
  • 407 Views
  • 2 replies
  • 0 Bravos

Resolved! Paid for add on - long distance international - not working

Helloi Paid for add on a few days ago for long distance minutes 300 international and I have tried several time to make a phone call and it says I don’t have any minutes. I tried turning off my phone and back on. I tried submitting a ticket several t...

Steph2024 by Great Neighbour / Super Voisin
  • 735 Views
  • 6 replies
  • 0 Bravos

Very Upset Wife - No group posting and picture downloading

In the last few days, my wife couldn't download/send group messaging to her work group. In top of that she can't send pictures to the group either.(I've changed the APN data as instructed)It's a revolution here, please help if you can.

Fish96 by Good Citizen / Bon Citoyen
  • 992 Views
  • 10 replies
  • 1 Bravos

unable to get cell number

Hi , my sim activation not completed though I paid amount. I can’t download public mobile app without iCloud account and for that I need cell number. Thanks v1104

v1104 by Great Neighbour / Super Voisin
  • 251 Views
  • 2 replies
  • 0 Bravos

Unable to send MMS messages

I have an iPhone and it will not let me send MMS messages with pictures. I have tried everything suggested in every community post to no avail. I'm confident it is an issue with PM, as if I swap out the SIM with one from Rogers, MMS works fine (witho...

airdriewheels by Good Citizen / Bon Citoyen
  • 1264 Views
  • 14 replies
  • 0 Bravos

Resolved! Error for ticket submission

I'm trying to submit a ticket but keep getting an error message.  Is anyone else having the same problem?

melilee by Good Citizen / Bon Citoyen
  • 841 Views
  • 9 replies
  • 1 Bravos

Can't receive call

I ported number from fido to public. I can send calls and my 5g works but I cannot receive any calls. I tried restarting,airplane,trying Sim in another phone,reseting network settings, submitting a ticket but error message tried different browsers ,i...

Vi5 by Great Neighbour / Super Voisin
  • 452 Views
  • 4 replies
  • 0 Bravos

Resolved! authentication phone number change

When I'm asked to log into my PM account I'm sent a code that I need to enter.Is it possible to change the phone number the code is sent to? it's automatically sent to my mobile numberbut I want it to go to a VOIP number (i.e. Skype), is this possibl...

raahh by Great Neighbour / Super Voisin
  • 480 Views
  • 3 replies
  • 0 Bravos

Poor tech support

Why am l not getting any response to a ticket that has been sent in

Selah1 by Great Neighbour / Super Voisin
  • 254 Views
  • 2 replies
  • 0 Bravos

Payment issue

My subscription says it is suspended but the system will not accept my credit car? so I cannot pay? Should I just find a new company????  I know there is money on the card

Huckleberry1 by Great Neighbour / Super Voisin
  • 263 Views
  • 1 replies
  • 0 Bravos

Payment

How I pay with closed account 

Jsturka by Great Neighbour / Super Voisin
  • 384 Views
  • 3 replies
  • 0 Bravos

Resolved! E Sim Card

Hi ThereHow the E Sim Card works and steps to setup it ?Thanks. 

Mk12 by Good Citizen / Bon Citoyen
  • 460 Views
  • 3 replies
  • 1 Bravos

Resolved! Good Neighbour

Hi therei was wondering what it means You are ranked up to Good Neighbour means ?Thanks in advance.

Mk12 by Good Citizen / Bon Citoyen
  • 425 Views
  • 2 replies
  • 0 Bravos

Resolved! Locked out

I am locked out of my account and need to get in to update payment .. have been locked out 3 days and can't figure out how to go in and update my payment info etc.  Ready to switch if I can't figure out today. Any suggestions 

Cindy61 by Great Neighbour / Super Voisin
  • 381 Views
  • 2 replies
  • 0 Bravos

Account on suspension for payment

Account is on suspension. Won't let us pay online. Tried 611 but it wants four digit account PIN # which doesn't work. Need customer service phone number please 

Parker59 by Great Neighbour / Super Voisin
  • 433 Views
  • 4 replies
  • 1 Bravos

Activation

I can't activate my son phone....After paying for the plan on my credit card, I was told to go back to the app to finish the activation. But every time I tried, we ended up back to square 1...I'm fed up it's been 15 days now 

Kushnation1 by Great Neighbour / Super Voisin
  • 444 Views
  • 4 replies
  • 0 Bravos

Active Service account

I installed the sim activated my account and loaded the app. When I try to login the app I get past the login and enter the code sent to my email then I get a message that says I have an active mobile service and would like to confirm your full acces...

Maryann1964 by Great Neighbour / Super Voisin
  • 343 Views
  • 3 replies
  • 0 Bravos

changing credit card info

ive been trying for a week. cant take a ticket due to error. i quit. going to find a better provider with human beings and internet.

Flojopeters by Good Citizen / Bon Citoyen
  • 284 Views
  • 1 replies
  • 0 Bravos

Register

Hi, I registered my sim card but recently I cat call any one.  And I received this message: not registered in network 

Shirinbjn by Great Neighbour / Super Voisin
  • 349 Views
  • 3 replies
  • 0 Bravos

Do i need more add-ons?

I live in Winnipeg, Manitoba and I'm heading to Omaha, Nebraska on Feb 14th.My purchased add-ons is showing the following:Do I need to purchase additional add-ons or can I ignore any Public Mobile text warnings when I cross the US border?  I'll be in...

AddOnsUsage.jpg

Resolved! Portable Devices

Can I use my sim card in a watch or laptop?

Ion_Loren by Great Neighbour / Super Voisin
  • 275 Views
  • 1 replies
  • 0 Bravos

Resolved! New 5g plan ...should I change????

Hi, currently on the 3g 1gig plan.   Just noticeed the 5g 50gig plan.  90 day subscription drops it down to 34.00 a month. My questions are ....my phone is not 5g compatible....will it still work on this plan??                                   I hav...

atticuss66 by Good Citizen / Bon Citoyen
  • 1471 Views
  • 15 replies
  • 0 Bravos

Trying to update my new credit card

Hi allHaving hell of a time trying to register my new credit card my old one got stolen .      Trying for hrs just getting some error.

Manny223 by Great Neighbour / Super Voisin
  • 341 Views
  • 2 replies
  • 0 Bravos

Resolved! Dropped calls

I'm having trouble with dropped calls.  Constantly. The call goes through, then I get a gurgling sound and the call is dropped, sometimes I can't call back for several minutes. We used to get reasonable service in our area -2 or 3 bars, but now it is...

Neena by Good Citizen / Bon Citoyen
  • 1424 Views
  • 15 replies
  • 0 Bravos

Resolved! MMS stopped working

In the last couple of days both my wife and I have stopped being able to receive/send mms messages, while getting an notification error every little bit at random intervals. We are both with Public Mobile using different phones. We didn't change any ...

charanth1822 by Good Citizen / Bon Citoyen
  • 3919 Views
  • 28 replies
  • 2 Bravos
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