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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 27252 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 39247 Views
  • 185 replies
  • 29 Bravos

The US-Canada Wide Plans

I have screenshots the promotional plans.I was just wondering if the $40 75GB 5G data Canada-US unlimited calling and texting including doing so in the States along with data roaming there as well up to 75GB?

Yossy107 by Great Citizen / Super Citoyen
  • 389 Views
  • 3 replies
  • 0 Bravos

Resolved! "New" $40 plan - US data?

I am a current PM customer. It appears there is a $40 plan that includes US data as well as minutes available for existing customers. But based on the two attached screenshots I grabbed yesterday I'm not clear. Can someone confirm please?

Screenshot_20240226-214605.png Screenshot_20240226-214719.png
Jayz1 by Good Citizen / Bon Citoyen
  • 578 Views
  • 4 replies
  • 0 Bravos

New promo plans

With the new promo plan Unlimited Canada and US minutes, does this include calling from the US

alfie01 by Good Citizen / Bon Citoyen
  • 589 Views
  • 5 replies
  • 0 Bravos

Support

Just joined Public Mobile last evening and shortly after doing so received a text message saying there was a problem transferring my old number.  The message also said someone would contact me on my old number shortly, but I haven't heard from anyone...

TimBob by Great Neighbour / Super Voisin
  • 341 Views
  • 3 replies
  • 0 Bravos

New 5G Plans

I see options for a new 5G plan for $34.00 that offer US calling.  When I try to upgrade my service to this plan I don't get the option. I don't get any options that include US calling. Surely Public Mobile treats it's existing customers at least as ...

hendy49 by Great Neighbour / Super Voisin
  • 436 Views
  • 4 replies
  • 0 Bravos

won't send to phone number

When Public Mobile wants to verify me it sends me an email it comes right away with the code for verification... thats great.... but when it says it's sending me a code to my phone number.. and it never comes. Anyone else have that problem?How do I g...

RonCamilleri by Good Citizen / Bon Citoyen
  • 1436 Views
  • 23 replies
  • 0 Bravos

$34 US-Canada Plan

When did Public Mob ile start blocking deals from existing customers?  I see that Freedom has the $34 US-Canada plan also.  Do I really have to drive over an switch to Freedom or can my family get the $34 deal here somehow?

Gragorgx by Great Neighbour / Super Voisin
  • 626 Views
  • 6 replies
  • 0 Bravos

Resolved! Not getting 5G Speed

Hi,I recently upgrade my phone to a S20+ (SM-G986U1) from a S10 (SM-G973W) and not getting 5G Speed. On my S10 I am getting 210Mbps+ on speedtest.net via LTE, while on the S20+ I can barely hit 100Mpbs. I have a 5G Speed plan. Does having the S20+ wi...

Genji_Genji by Good Citizen / Bon Citoyen
  • 1569 Views
  • 14 replies
  • 0 Bravos

Texts

Just ported my number from Rogers and now can't recieve iphone texts. Can send but not recieve. Been over 12 hours.

Bubbles04181 by Great Neighbour / Super Voisin
  • 476 Views
  • 6 replies
  • 0 Bravos

Resolved! How long can I delay starting a new plan + number port?

I want to sign up for the new $34/month 50GB US-Canada plan, but am in the US for a couple of more months? Can I sign-up and order a SIM now, but not activate the plan for 2 months?Thank you in advance.

Jim418 by Good Citizen / Bon Citoyen
  • 784 Views
  • 6 replies
  • 0 Bravos

Resolved! Top Up Charge of $15.00

I received a 'Top Up' charge of $15.00 this morning.Can somebody please tell me what this is for?Thanks

Muskie999 by Good Citizen / Bon Citoyen
  • 882 Views
  • 11 replies
  • 0 Bravos

Way to delay payment without being penalized

Hello,My payment is automatically withdrawn from my credit card each month. Unfortunately I lost my credit card and need to get a new one. It won't get here before my payment is due. Is there a way to connect with an agent? 

LLbean by Great Neighbour / Super Voisin
  • 534 Views
  • 5 replies
  • 0 Bravos

Number port failed

My number port said it failed. But I’m positive the account number I input was correct. I was able to receive the text message to confirm the number change from Fido.not sure what my next steps should be. thanks

james123123 by Great Neighbour / Super Voisin
  • 277 Views
  • 2 replies
  • 0 Bravos

No inbound texts or calls.

Hi,I can access mobile data and my outbound texts and calls work. I have factory reset two different phones and the problem persists. I have also tried limiting the phones to 3g, still the same problem. Long time subscriber and no changes to my subsc...

Guito by Great Neighbour / Super Voisin
  • 614 Views
  • 6 replies
  • 0 Bravos

$40 promotion CAN&US

I saw this  $40 promotion CAN&US, and I would like to know if it mean the service both data and calling is work in US? or it only within Canada? will be much appreciated if anyone share due to their experience or know someone who using this promotion...

Babyhope by Good Citizen / Bon Citoyen
  • 372 Views
  • 2 replies
  • 0 Bravos

Resolved! Data not working

Hi there I signed up and activated my sim card for my android media box. The problem is the data doesn't work when I insert the sim card into. It has full service but data is not working. Yet if I insert sim card into my iPhone it works? I subbed to ...

Spenz by Great Neighbour / Super Voisin
  • 457 Views
  • 2 replies
  • 0 Bravos

New Canada/ us plans

Currently on Canada only plan, 20 GB a month @$34.00. I want to switch to the Canada/ US 50 GB @$34.00. Why is this only for new customers and not available for people who have been with public mobile for almost 10 years? Why no customer loyalty? 

SlimJimmy by Great Neighbour / Super Voisin
  • 513 Views
  • 4 replies
  • 0 Bravos

Resend porting request

I need an agent to resend another porting request to my provider as I failed to response within 90 minutes time frame.

Thi_Bui0603 by Great Neighbour / Super Voisin
  • 739 Views
  • 9 replies
  • 0 Bravos

Resolved! Existing Member $40 Canada US Plan - Data in USA?

I am having trouble navigating the differences between the promo plans available today on the Public Mobile Home page, which includes: $40 Canada US unlimited minutes in canada and USA and 75GB data within Canada and the USA at 5G, and the upgrade op...

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AhhBee by Great Neighbour / Super Voisin
  • 727 Views
  • 4 replies
  • 0 Bravos

New account

I just opened a new account with public problem is I had to take temporary number and the transfer my old number.  When I set up the account I had installed a public SIM. Card. Problem I have now is the SIM card has recorder my old number and the eSI...

Jay302 by Good Citizen / Bon Citoyen
  • 957 Views
  • 10 replies
  • 0 Bravos

Can't change payment option

I wanted to change my credit card (old one was blocked by the bank as it was compromised). The system simply gives me an error and it says to try again later. Attempted with different credit cards - the same result. Very frustrating. I'm locked out o...

Roman_V by Great Neighbour / Super Voisin
  • 444 Views
  • 4 replies
  • 0 Bravos

Resolved! How do I view details about my plan?

I recently subscribed to the $34 50GB US/Canada plan but when I go to My Account - Subscriptions & Add-Ons it says "50GB Data at 5G Speed" and doesn't mention US specifically. I just want to confirm that I have the correct plan but I can't find any a...

htnwhc by Great Neighbour / Super Voisin
  • 477 Views
  • 2 replies
  • 0 Bravos

Resolved! activate esim on new account/iphone

i'm helping my friend activate a new account.  we've successfully ported the number onto a esim but the questions is how can you activate the esim on his phone?  when we select +esim in setting it's asking for a QR code.

Toxin by Good Citizen / Bon Citoyen
  • 901 Views
  • 4 replies
  • 0 Bravos

Resolved! Switching Plans - Can USA plan

Hi all, I'm currently on the $50 40gb Can - US data plan.  I'm looking at the $40 75gb Can-Us plan currently offered.   When I am not logged in, the 75gb plan says it is Can-US data.  When I log in and go to change subscription, it only says Can-US u...

Kent4 by Good Citizen / Bon Citoyen
  • 474 Views
  • 3 replies
  • 0 Bravos

I paid and the app set my phone can't use eSIM

I did the payment, down the app and when activation they said my phone cant use eSIM. What can I do now. I can't contact to any agent to get the refund. I call and no one answer. Please do refund. Thank you.

Yen123 by Great Neighbour / Super Voisin
  • 511 Views
  • 4 replies
  • 1 Bravos
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