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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 39693 Views
  • 150 replies
  • 39 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 50595 Views
  • 182 replies
  • 30 Bravos

Resolved! Porting to PC mobile

Hello, I will be porting to PC mobile today. Any tips are all these old threads have been resolved any new issues this year that anyone can think of?

bh83 by Good Citizen / Bon Citoyen
  • 932 Views
  • 3 replies
  • 1 Bravos

unlimited canada-us plan

does this plan include roaming in the us? typically plans offer canada wide minutes and messaging and you pay for a roaming plan when travelling to the us or other international destinations.for travel outside canada or the us are there roaming plans...

bcp47 by Good Citizen / Bon Citoyen
  • 1008 Views
  • 7 replies
  • 2 Bravos

Hello

I'm experiencing problems accessing my voicemail inbox messages as well receiving and making phone calls. Is this a service problem or could it be my phone?

Sky8 by Great Neighbour / Super Voisin
  • 299 Views
  • 1 replies
  • 0 Bravos

Not able to make phone calls or receive texts

I bought and unlimited talk and text plan but I’m not able to send or receive calls or texts. When I try to make a call I get a voice message saying I’ve used all my minutes and I need to buy more, considering I have an unlimited talk plan, this shou...

Spravatoo by Great Neighbour / Super Voisin
  • 723 Views
  • 5 replies
  • 0 Bravos

I can not trsnsfer my Public Mobile number

I called Freedom Mobile. They started the process but later told me I should contact Public Mobile to trasfer my number. There is no information on the site and in my account how to proceed.

allxx by Great Neighbour / Super Voisin
  • 632 Views
  • 5 replies
  • 0 Bravos

Resolved! Referrals

I have just referred a friend who activated her plan yesterday but still have not received notifications on getting referral points. Who can help me check it out? I just want to make sure the referral code has been accepted and validatedTim

TimC by Good Citizen / Bon Citoyen
  • 388 Views
  • 1 replies
  • 0 Bravos

calls going directly to voicemail

When my sister calls me it goes directly to voicemail without my phone even ringing.  She is the only 1 I have this issue with.

pollymay1 by Great Neighbour / Super Voisin
  • 361 Views
  • 2 replies
  • 0 Bravos

My signal strength is low.

I even bought a new phone to no avail. My husband, has the same issue.  I been on this plan for months and I am mostly using wifi. I checked the Volte setting and apn and they were correct. The map indicates I should have good coverage.  We don't wan...

LLAM-Y by Great Neighbour / Super Voisin
  • 2160 Views
  • 6 replies
  • 0 Bravos

No network

Plz no network?I just port a number from another provider yesterday till no signal 

Inder_ by Good Citizen / Bon Citoyen
  • 397 Views
  • 2 replies
  • 0 Bravos

VoLTE

Hello, I have a Samsung Galaxy S9+. According to Telus the VoLTE feature should work on this phone. However, i can't seem to figure it out. there's no where to enable it.

RichardG225 by Great Neighbour / Super Voisin
  • 565 Views
  • 5 replies
  • 2 Bravos

Port out blocked - Rogers Group Plan

I attempted to transfer/port out my Rogers phone number using the public app, but it says my number is not available for port out and it’s blocked.My Rogers group account manager says I need to cancel the transfer/port-out before I can request that t...

Sugarkissed by Great Neighbour / Super Voisin
  • 526 Views
  • 1 replies
  • 0 Bravos

cellular network is not available

I am unable to restore my service I have triesd everything that thye suggested and still no luck. Everything was working fine early this morning??????

Desjard1 by Great Neighbour / Super Voisin
  • 1137 Views
  • 5 replies
  • 1 Bravos

My partner is locked out of account

My partner is locked out of his public mobile account. Contrary to Public's assertion that this happens after 5 failed logins, it happens after a single failed login each time. Also, when he goes through the password change process, after receiving 2...

snowzilla by Great Neighbour / Super Voisin
  • 357 Views
  • 2 replies
  • 0 Bravos

How to activate my sim card?

Hi, everyone! I have paid 90days plan with SIM CARD. I paid total around 75.71 CAD.....But I could see same pages(Credit card Infor and selecta plan)when I click the resume activation button on public mobile website for activation........Is it going ...

yonggu by Great Neighbour / Super Voisin
  • 1326 Views
  • 7 replies
  • 0 Bravos

Add-ons

I'm in the U.S. and purchased a roaming ad on but Public Mobile isn't recognizing my purchase.

Sim card

I haven't received my sim yet.  Also the Mobile phone I'm using that is from India so indian play store doesn't allow me to download the public Mobile app. It says not available in your region. Please help me.

Mncknj by Great Neighbour / Super Voisin
  • 819 Views
  • 4 replies
  • 0 Bravos

Questions about the US-Can 5G 50GB plan

1. There are no hidden roaming fees when travelling between US and Canada right? I would still be paying $34 every month for unlimited talk text and 50GB data irrespective of where I am? 2. What happens when my Canadian family calls my Canadian numbe...

lovish02 by Great Neighbour / Super Voisin
  • 1363 Views
  • 7 replies
  • 0 Bravos

My son lost his phone

and I need to buy him a new SIM he cant log in to my account I have read this

FatherStan by Great Neighbour / Super Voisin
  • 404 Views
  • 2 replies
  • 0 Bravos

Login issue

After typing my email and password correctly, it will displayGOOD MORNING YANGFANLET’S COMPLETE YOUR ACTIVATION.Resume Activation       Go to Login PageAnd after clicking "Resume Activation", the problem appears, it always says:WE ENCOUNTERED AN ERRO...

Yangfan by Great Neighbour / Super Voisin
  • 746 Views
  • 4 replies
  • 1 Bravos

Payment

How come my bill went up this month 

123marie by Good Citizen / Bon Citoyen
  • 439 Views
  • 2 replies
  • 0 Bravos

Dead phone on Active Account-Can you please update my email

Phone died and email attached to phone is nonexistant and therefore unable to login via code prompt. Can you please transfer account to this email? I am willing to undergo a body cavity-like search to prove my identity if you need credit card/address...

Blinkeek by Good Citizen / Bon Citoyen
  • 590 Views
  • 3 replies
  • 0 Bravos

Calls go through but only ring once about 6 seconds

Hello, I just activated this service yesterday, data works fine, I can call someone, but when some else calls me, my phone rings, but only rings once, and about 6 seconds, call will go to the voice mail, this caused me missed a lot of calls, I feel t...

Michael_Li123 by Great Neighbour / Super Voisin
  • 1253 Views
  • 7 replies
  • 0 Bravos

Resolved! Network

I just transferred my number yesterday but nothing works since?

Inder_ by Good Citizen / Bon Citoyen
  • 370 Views
  • 1 replies
  • 0 Bravos
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