cancel
Showing results for 
Search instead for 
Did you mean: 

Public mobile is sending a code to a different number

Ro-gomes
Good Citizen / Bon Citoyen

Hi, I'm trying to login , but when ots comes to the step to send a code, it get send to a different number that ends wiht "427" my number ends with "251"

1 REPLY 1

fixin1
Deputy Mayor / Adjoint au Maire

@Ro-gomes - Click on "Didn't Get the Code?" and click on "Send as email"

If it does not show up or shows as "Resend Code" some people have said typing random 2FA codes 4 times brings up the email option menu.

And then click on "Profile" then click on "Manage Eversafe" and then click on the arrow next to phone number and type in your actual number.

If it doesn't show up, please contact CS_Agent here:

Submit a ticket via Chatbot:

fixin1_0-1715037803949.png

If you just want it quick and easy, here it is:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

Need Help? Let's chat.