Can’t Access My Account

[Sydney007]

For the life of me I cannot get into my public mobile account, when I login, even verify my phone number with a text, it just takes me to the home page. And on the app it just takes me to a page to try and make me pick a plan. I have a plan, I’m paying it every month. This problem occurred when I switched emails. I submitted a ticket two weeks ago (to no response). Please Help.

[softech]

@Sydney007 the error just indicates the EverSafe login system is unable to match your My Account with your email login .  Easy fix for PM agent and you just need to engage them by direct message.  Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there