Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi everyone, I am going to Inuvik next week and would like to make sure I can get cell reception there. The PM coverage map says it's covered, but it also says so for Alaska and I know my phone doesn't work in Alaska, so I don't really trust the cove...
I did Pre-authorized Payment Reward Jan 22, 2021, but no longer loyalty discount $2 available in my account. Also I did a Refer-a-Friend.
i have checked my data usage and discovered a 5.61G usage in one day. what can I do to verify the finding ?
Hi all, I'e recently moved to the US and have been between phones. I currently let my plan with public run out about a week ago, with the intention of getting a US number. Long story short, I had to make some calls so I decided to repurchase my full ...
Hello,I ordered it on Jul 10th but I get nothing so far. Thanks,Bao Phan
So basically, I tried logging into my account yesterday because I was told I was out of data. I tried logging in ( surprise surprise ) I couldn’t. Then I got a notification saying that my account was locked and to try in 1 hour. I have waited an enti...
I had an existing public mobile account but got a new phone.On my new phone it’s not connecting to data and says SOS for network.Do I need to buy another esim card or how do I fix?
New activation and not fully set up yet but when get to stage to enter code to confirm identity the code never works. Have tried entering in code over and over and requesting new code over and over and it always says incorrect code even though it is ...
I received an email saying "Your service has been put on hold while we await your payment." and that "After 90 days of non-payment, your account will be permanently deactivated. That means you’ll lose your phone number and any Rewards you’ve earned."...
Hello all, today I activated my Public sim, set it up, and attempted to connect to data on my Android 8.1 device. I realized shortly after that you have to set up an APN on Android phones in order to get proper connection. However after setting up th...
My app is not updating my data usage. What’s the solution
We're do I find the Payments' Tab
I got 30 GB bonus when PM changed their loyalty program. It has an expiry date. Why there is an expiry date for it if it is a bonus? I still have 28GB that will be expired in 10 days. How can I used it up within expiry date because it is only used wh...
I am on auto pay. If you (Public Mobile) cannot take your auto payment on time, that is not my fault and you do not put me on hd or suspend my account. Pay youtself! The money is there waiting for you! Thas is NOT the kind of service we deserve and e...
I cannot sign into my account
Why did I receive a email saying my account is on hold when I looked at my account it says everything is fine
Why am I getting an email that my account has been put on hold and that you didn't receive my payment (received today August 6 at 12:33 pm.I logged into my account and I am set up for auto pay and a payment was taken yesterday.
I received an email staring that my payment method had gone through. I checked the app and it did. This has to be a scam, right?
Hello, I have the Canada USA plan with 50gb, I am in the USA with roaming turned off, do I need to enable roaming to have the ability to use the data? Or what is the correct way to get my data working in the USA?Thanks
I received a email saying my account is on hold been on hold but it says it is all good any one ever have this problem before
Why would I receive an email saying, “Your Public Mobile service has been put on hold.? I updated my credit card information a while back. The email also asked me to set up pre-authorized payments. I set it up when I subscribed to Public Mobile year...
good afternoon this is peter so l am new to public mobile and l am just wondering what will happen if l dont have enough money on my account will l be able to reactive once l pay off my bill the next day. please let me know
Hi I lost my phone and now looking for a replacement sim. Please let me know the procedure and price of any?
Hello,I just got an email saying my account is suspended because of non-payment, but my card was charged and now I am wondering if the email sent was fraudulent. Who do I contact to find out? TIA
What service are you referring too? I have two deductions every month for my cell phone and my home phone both of which were paid, please advise.
Here we go again! This is the second time in 3 months that PM said they didn’t get my payment and I have auto payment. And my payment isn’t due till August 12th but they suspended my phone till I give payment! I just wish I was able to talk to som...
Since June I have been charged double for my monthly subscriptions. I see Public Mobile Self-Ser Edmonton, AB and Public Mobile, BC. Both charging 16.65. Why is this the case?
So, we were told we would get to keep our accumulated and valuable rewards we have collected over the years until we use them up and we also keep the $1. savings/customer we brought PM over the years. It seems you lied to us so we wouldn’t use those...
and now I am locked out of all the low price rates. Is there a way to subscribe to the 23 dollar 4G 6MB plan?Thanks Bill
Has anyone ported their 905 number from ANVEO voip service.I have my "landline" with them. I don't see ANVEO as one of the providers. I believe they are part of Fibernetics.thanks,
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