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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9686 Views
  • 106 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20430 Views
  • 180 replies
  • 24 Bravos

U.S signal connection

Hi can i ask how's the PUBLIC MOBILE signal connection in U.S anywhere in U.S and how's the data connection too thanks

MajorGeneral by Great Neighbour / Super Voisin
  • 139 Views
  • 3 replies
  • 0 Bravos

URGENT!!! REFUND FOR BEING OVERCHARGED

How do I go about getting a refund for being charge twice for my new subscription? I cannot get any help from the robot. There is an error message for every time it directs me to the link.

Resolved! Activation problem

@CS_Agent  nothing but trouble activation Trying to transfer a phone number from Koodo. Not prepaid. Got welcome email/payment went through, SIM is in phone. Phone says no service. Koodo doesn’t work anymore. Activation for full access prompt says it...

Timbill by Great Neighbour / Super Voisin
  • 227 Views
  • 3 replies
  • 0 Bravos

Resolved! New Account

 I switched from SaskTel to Public Mobile yesterday and transferred my existing number.  Over 8 hour wait and no service.  No talk or text.  Can receive text but can’t send text.  Is this normal?

Rivierra by Great Neighbour / Super Voisin
  • 224 Views
  • 5 replies
  • 0 Bravos

Resolved! How does rewards work when switching from 90 days to 30 days plan?

I was on the fall 2016 promo plan and my last payment was:$120 - $27 (rewards) = $93 for 90 days ( payment on Sep 26, 2022)I switched over to 40GB $15 plan on Dec 25, 2022 and paid:$40 - $9 (rewards) = $31 (payment on Dec 25, 2022)However, I am readi...

Brian251 by Great Neighbour / Super Voisin
  • 425 Views
  • 6 replies
  • 1 Bravos

Email to Text not working

This has been asked before. There doesn't seem to be a lot of tech support on the previous posts. I'm using xxxxxxxxxx@msg.telus.com and it WAS working before and I'd get a text from 999-999-9999. But the past couple of days it stopped working.I chec...

Al11 by Good Citizen / Bon Citoyen
  • 497 Views
  • 17 replies
  • 0 Bravos

35$ 20gig 4G plan - Quebec Only

Hello, I am a resident of Gatineau, Quebec. I am daily crossing the river into Ottawa. I see that it includes "Quebec" only minutes. Does this mean I will be charged long distance for calling Ottawa numbers? Do I have Nation-Wide cellular coverage, o...

jessegr by Good Citizen / Bon Citoyen
  • 199 Views
  • 3 replies
  • 1 Bravos

Resolved! Payment

I paid and phone dropped s calls & data doesn’t work

GoldRonin by Great Neighbour / Super Voisin
  • 175 Views
  • 3 replies
  • 0 Bravos

Resolved! Redeem expire day

I redeemed my points to 2G data but it shows only for 60 days, is this the new thing for PM? is the add-on following same rule too?:(

Lhaha by Good Citizen / Bon Citoyen
  • 234 Views
  • 5 replies
  • 1 Bravos

Resolved! It won't let me post a ticket

I need to cancel and get a refund it's said that my sim would be here in 2 business days and then said up to 7 days, I need cell access wayyyy before that

Allann by Great Neighbour / Super Voisin
  • 265 Views
  • 4 replies
  • 0 Bravos

Resolved! Wifi calling

Does public have wifi calling 

Truck128 by Good Citizen / Bon Citoyen
  • 301 Views
  • 7 replies
  • 0 Bravos

Resolved! International Call to France from Canada

I have International Calling minutes from several Christmas bonus' over past years (e.g..$0 Free Holiday Giveaway: 500min INTL Long Distance incl CA & US 167 Minutes Left) Still have minutes, but when I try calling France the call is refused by publi...

bloufawcett by Great Neighbour / Super Voisin
  • 428 Views
  • 6 replies
  • 0 Bravos

Location & Hotspot.

Has anyone ever had an problem with using their phone as Hotspot and location not detecting ? When I want to play online casinos from my iPad it can't verify location I've downloaded geolocation apps and browsers on my iPad and my phone and enabling ...

MyFave-212 by Great Neighbour / Super Voisin
  • 193 Views
  • 5 replies
  • 1 Bravos

Need OTP in email

Hii dear , I am out of Canada around 3 months. I have to pay for my public mobile , otherwise my number will permanently deactivated. But as I am out of Canada, I can’t logged in to my public mobile account because OTP is sending in my number. Previo...

Fahmidamazid by Great Neighbour / Super Voisin
  • 182 Views
  • 3 replies
  • 0 Bravos

puk code request

apparently my brother locked my esim and now i need a puk code to regain access to my account… can anyone help???

xv by Good Citizen / Bon Citoyen
  • 247 Views
  • 8 replies
  • 0 Bravos

How do I request new QR for eSim?

HiI have problem to activate the eSim  And I can’t login to my account because it keep send the code the new number thanks

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Barmod by Great Neighbour / Super Voisin
  • 185 Views
  • 3 replies
  • 0 Bravos

E-sim

the e-sim is not compatible with my new  cell phone , so I am getting a sim card , I registered already and also paid for a subcription but cant proceed to the next step , I get the message e-sim not compatible , how can I change that?

ErdmanKLassen by Great Neighbour / Super Voisin
  • 165 Views
  • 2 replies
  • 0 Bravos

Here we go with more confusion

I’ve been posting the last couple days out your frustration and well why not just add to it. So after days of not being able to log into my community account or my general account that shows plan payments profile and so on, but miraculously I got acc...

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hayl5892 by Good Citizen / Bon Citoyen
  • 279 Views
  • 6 replies
  • 0 Bravos

Resolved! US add on

Hello,I am logged into my account and trying to figure out how to sign up for a US add on to my Canadian phone plan. I see where it talks about the add ons but don’t see where to purchase them. I also can’t see where it shows my current phone plan. T...

David1991 by Great Neighbour / Super Voisin
  • 207 Views
  • 3 replies
  • 0 Bravos

Resolved! Charged twice

Guys, I was charged twice and I don’t know what’s going on. Could someone please help me with this issue?

Zinc by Great Neighbour / Super Voisin
  • 134 Views
  • 3 replies
  • 0 Bravos

Resolved! Service Issues

I have no service on my phone, my friend use the same sim but he’s sim card is working just fine. But I have no service on mine it only shows Sos. Please help

Anku by Great Neighbour / Super Voisin
  • 259 Views
  • 5 replies
  • 0 Bravos

I can't update my credit card info in subscriptions - help!

I've tried using different browsers, different computers.  Public mobile agent said use chrome, and clear my history, cache and cookies, I did all that, still no joy.  Always get the error message "Oops! Something went wrong, please try again later."...

SusanMcKay by Great Neighbour / Super Voisin
  • 141 Views
  • 3 replies
  • 0 Bravos

Resolved! Is my number stuck in limbo? (Porting out eSim)

Hey everyone, This afternoon I decided to port my number to Koodo, the rep setup my account and initiated the transfer, I waited until I hit "yes" to the text message from Public Mobile and then put in the Koodo sim, and deleted the eSim. It's been a...

ssq0115 by Great Neighbour / Super Voisin
  • 268 Views
  • 3 replies
  • 1 Bravos

Resolved! Private messages

The cs agent asked me to reply via private message and I can’t find anywhere to respond to him via private message… I’ve never felt so helpless and  frustrated 

hayl5892 by Good Citizen / Bon Citoyen
  • 902 Views
  • 19 replies
  • 0 Bravos

Refund

Hi there,A friend just had his auto renew of 3 month period charged yesterday (charged him 100 something dollars)  but now he is leaving for another carrier. How do we get partial refund for him? Thank you. 

Twistedbread by Great Neighbour / Super Voisin
  • 178 Views
  • 4 replies
  • 0 Bravos
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