"5b1 not equipped for incoming service" when calling a number in Germany

[SProud]

Hi,

I opened a ticket with the chatbot for this some days ago, but have not received any reply or heard back from anyone. Trying my luck via the community now.

When calling a German number (starting with +49) I hear a "5b1 not equipped for incoming service" message and am not getting connected. Calling the number has worked before, and I tested it with several other numbers that are also not working. 

My account is equipped with the "300 min International Long Distance" Add-On which has 250+ minutes left. And I have not made any changes to my account or subscriptions recently.

Is there anything else I can do or need to change to get this fixed?

Thanks!

[SProud]

@softech  @CSA_PM  Thanks!

[CSA_PM]

Hello @ SProud,

I sent you a private message. You can view it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[softech]

@SProud 

I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage