Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have a couple issues since I recently activated my SIM. I activated my SIM card before November 20th during the promotion period and I chose the plan with unlimited text and talk, and 12GB data. However, I only see 6GB on my account now even though...
So last week I bought a public mobile sim card, activated it, selected a plan, and everything. I tried porting the number, but It didn't work for some reason, my ols sim card still works, and the new sim card doesn't work at all. I even switched the ...
Hi everyone, I was just wondering why is it that there hasn't been any Public Mobile personnel online this week? I had sent a private message to one and no response. Has there be higher than normal E-Mailing volume? Has the site been under going a l...
Hi @modsIts been 11 days and my port is still incomplete. I can't receive any incoming calls. I opened a service ticket (#3917-9132) on the same day and PM'd a mod and still no reply. It should be a quick fix. Please respond/help me complete the port...
Hello , I've ported my number from Wind a week ago but still no incoming calls and texts. Who should i contact to? AA
Hello PM mods, First time PM subscriber here. I've sent a message to Mary_M describing my scenario and I've issued support Request (#6481-2473).- Messages to Mary_M on the 15th of November- Messages not yet indicated as read.- Support request ticket ...
hi.. notice, that complaints about no services etc. are way way down.....? yes, there's still lots of work to do and many are still waiting, but i think a clear sign of all pm staff to work their rear ends off is, that the complaints are really much ...
My renewal was today. I use auto pay.I was supposed to switch to the new 4GB plan, but something appears to have gone wrong.What I see in self serve is "plan expired" and my account is suspended.Was this a glitch? And what's he best way to resolve th...
Hi, I ordered a couple of SIM cards but didn't receive a confirmation email, and when I realized the process screen had refreshed to the main page already. I tried to email but it won't let me send through the form. It says 'Your email does not match...
Decided to give up on porting my old number as it has been a week and a bit without replies on it being cancelled so I decided to get a new number. I got the new number I desired, but it now doesn't take any non-Telus network calls or texts? I know t...
I've been trying to get my issue resolved, without any luck. My phone number has worked for approximately 3 months, but in the last 2 days, I have had ALL calls incoming or outgoing blocked as 'You do not have a long distance plan'. I have the 12gb ...
I don't see any career link on PM's website! Is it a ranking thing?
Hi. Been on PM for 3 months with no issues. Then we upgraded to the promotional plan just before our renewal date, and all looked good. Except now no calling is possible, either way. Can someone please help with this! Thx.
I'd just like to warn everybody about the 120 promo plan. I was under the impression that the plan would be honoured past the due date due to the technical issues. I signed up on Nov 14 and the port didn't go through until Nov 18, but I was signed up...
After using your service for two weeks and being satisfied with my cell phone service in Ontario, I purchased provincewide and US roaming add-ons. When I drove into Quebec my phone stopped working and I had no US roaming when I went into Vermont. I h...
Hi there,@Brooke_C, @Saray_O, @Jeremy_M, @Caroline_D, @Mary_M, @Shazia_KIt's been over a week since I ported over from Wind.I can call, text, and use data, but cannot receive texts and my incoming calls go straight to my voicemail.I have previously P...
I have pre-paid for 120 day plan, prepaid for add-ons, and none of my add-ons are working. I have been in contact at least 10 times now with customer service and have been told that due to the influx of new customers they can't service me as an old c...
I ordered a sim card on November 7 and I got an email on the 9th saying it was on its way. why the huge delay??
@TheBlue plz fix my port from Telus no calls no text no internet
@Mods @Shazia_K @Mary_M I tried to port over to Public Mobile on Sunday for the 12GB plan and in the process I got an invalid SIM notification, but recieved a confirmation email. So I've been paying for service I don't have. Can you please look at m...
This morning at 10 am.... SpoilerI used my PM powered mobile phone to score 2 row 17 floor tickets to Elton John in Victoria!I used my PM powered mobile phone to score 2 row 17 floor tickets to Elton John in Victoria!
Hi, I think I am stuck here. I reported my card lost a few days ago nd they are sending me a new card but they have canceled my old card already and that is the card on file for auto pay. So right now, I have not received my new card yet, my servie ...
Hey guys, I'm only getting 4G in Vaughan for some reason. On my coverage map I'm like in the heart of LTE. I know my phone is compatible with LTE because when I go to Richmond hill I get LTE.Anyone experiencing 4G when they should be getting LTE?
Hi, I've received no response to my email from Sunday and my PM's have also been ignored. Is there a way to re-request a port? When I try to "Change Number" it says an error has occured and to contact Public Mobile (something like that). Any help ot...
I am sending a new request on behalf of my son. My daughter and myself are all good - thanks @SCoker He sent PM about a week ago - still waiting - Koodo prepaid @Saray_O@Jeremy_M@Shazia_K Thanks
I have tried proting my Wind number a week ago, apparently the port didn't happen successfully. NOBODY has ever replied to my complains yet. I have messages MOD's@Shazia_K , @Mary_M, @Saray_O,@Caroline_D, @jeremy_M , @Brooke_C but no response yet.Do ...
Since it appears that you need to both PM one of the mods as well as create a message here to get some traction. I'll be doing this as well and bumping frequently till i get a response. Started porting my phone over a week ago and still in limbo. PM...
Hi Mods!Please help with my stranded port from Rogers, I've sent a pm on November 19th and another follow up today. My number is apparently stranded since Rogers have released my number and cancelled my account but PM haven't completed the port on th...
