[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
how to send Moderator_Team PMs?
Have seen several mails under "Moderator_Team's Posts”, they all say "Hi, If you have any questions concerning your account, just send a private message through the following link : https://productioncommunity.publicmobile.ca/t5/notes/composepage/not...
Trying to sign up but credit card is not working
Hi, I read a few threads on here to try and solve my problem but can't seem to get it to work.I'm trying to switch from another carrier to Public Mobile. Got my sim card, filled in everything. But the credit card just isn't working no matter if I dis...
Cannot make call within Ontario
Hello,I have the $10 plan, which includes 50 minutes of Canada-wide calling, but I cannot evven make a call within Ontario. I am getting this message: "Sorry, we cannot complete this call. You don't have an active long distance addon, and this call i...
3G on Lte mode of Nexus 5 is faster than 3G mode.
I have 3G 4.5 GB data plan.I have to choose the option to select 2G, 3G and Lte.I tested which mode is faster on 3G Plan.Lte I had this plan on Lte on the phone is very fast, but now I have changed 3G plan.It is not bad for me, but I want to compare ...
Resolved! Unable to change current plan
Hi, I have been attempting to change my current plan to the single month $40 for 4.5GB deal, I have tried a number of different browsers but the website is not cooporating with me, I attempted to top up my account to activate, and my only other optio...
Resolved! Messenger in US
I have a friend who lives in the US. She would like to chat through the Messenger App (Not Facebook) I don't want to be charged for texting to the US. Would there be extra charges?
Resolved! Photo Issues, Can’t Change APN
My data is working great, and I can receive photos but I am unable to send photos. I’ve attempted to change the APN settings, assuming that is the issue, but my phone won’t allow me to. I have the Essential Phone, but I can’t create a new APN, and I ...
Resolved! Autopay is not working starting today and my phone is suspended.
Today July 22nd is the auto pay day, but the payment has not happened yet. As a result, my phone is not working. I am singed up for Autopay. But it does not seem to work this time. Please look into it and see what is going on?
Please help with number porting
Yestarday i tried to post my number from chatr and shortly after that i got a SMS that i need to complete SIM & Activation online form. So i found on this form that i should send message to @CS_Agent, so i did. Since then nobody contacted me to help ...
So we received 10$ credit? Why?
Hello all, I activated three lines yesterday on the 40$ 4.5GB deal. All three account received 10$ credit, is that a mistake or is it like some kind of welcome package? Thanks,
No mods replying to private request
Hi, posted three hours ago requesting help unlocking account and still waiting. i know 3 hrs is not long but it’s to access and update my account and pay for updates so pretty important to me, can a a moderator please read and reply to my private mes...
Request: roaming to more countries than just the USA please
Since PM is part of Telus, it would be very useful to have roaming plans for other countries/continent.Any idea if/when this if planned for?Thanks in advance
My Data wont work.
I just switched from chatr to Public Mobile. The walmart cell phone tech set up my account and the $40 talk text and data plan two days ago. I have followed the steps to add a new apn and i made sure my data was on. It hasnt worked since I got my Pub...
Resolved! Current balance is $43 . account status shows plan expired.Plan value is $40
Current balance is $43 . account status shows plan expired.Plan value is $40 Any help will be appreciated. Thanks
need help someone else is getting my text messages
i just got a public mobile pre paid phone plan i have had my phone constantly with me my friends are showing me texts from my phone number that arent from me and i see the time when it was sent and i know for sure i had my phone with me i need to get...
Resolved! LG G5 Issues (Screen lifting, slow to wake)
Hey all, So I've had my LG G5 for just over a year and I haven't had issues with it like.. at all. I was watching netflix in bed like a champ, and noticed on the left hand bottom side of the actual glass covering the screen is lifting. I can see a s...
Credit card per account?
We are currently 3 new subscriber. Both my brother and sister joined PM today on the 4.5gb promo. They are too young to have a credit card so I pay for then using mine and they setup an automatic transfer to me each month. I was wondering if the 2 ac...
How long does porting take?
Yesterday 11pm, my wife's phone ported from Chatr mobile, completing the activation of sim card. But her phone with chatr sim card still works. I think it means the porting is not complete yet. I wonder how long I have to wait for. Even though the ch...
Suggestion: total duration displayed
Hello,Suggestion:It would be of much help for the user to have inView Usage History pagethe total duration displayed, thanks
Resolved! Sim card not detected
Hello, I just went to Walmart to get two sim cards for PM activation. Each time I insert the sim card on a phone, I get "No Sim Card" error. I have an s7 edge. Can I refund a sim card? Contacted mod team and nothing so far. I activated a second line ...
Account Suspended
Hi, I just activated my public mobile sim and choose $40 minutes and put the $43 top up card today and its saying my account is suspended and my plan is expired
Resolved! Plan expires July 27 and can't add voucher
I bought a data only plan 3 weeks ago but haven't been able to connect to the cell network. Moderators have been helping me on and off. Latest message asked if I can send and recieve calls. It's a data only plan, so no. But I bought a voucher wit...
What's with the lack of flexibility in Canadian mobile offerings?
I love my Public Mobile plan. I get 4GB of data (LTE data, even; when I signed up they didn't sell it separately from 3G) for $75 every 90 days. No talk, no text, just what I need and no more. I'm not sure when it changed, but you can't get that or a...
No plans shown when trying to change my plan..
I click on change plan, the page loads and gives me no options. Help! I mistakenly let my previous plan expire.
Resolved! data add on not working?
I have the 200MB Add-on, today was my billing day, I was charged for the calling minutes and texts, but not for the data add on, my account is still showing my data from the previous billing cycle:Do I have to add it on manually every billing cycle?
Resolved! Autopay not working?
Hello, me and my wife have been public mobile customers for almost 3 years. I had the autopay activated for both accounts all that time using the same credit card. Today the autopay just did not work and our services stopped. I tried paying manually...
US Data Add-on
If I buy the data add-on, does it start immediately or can I set a start date?
Resolved! Review
I have been with PM for 2 weeks. Very happy with plan and service so far. I live in a rural area and have not experienced any service issues. Looking forward to long term
US Roaming Add on
I just bought bought a $20 add on for US roaming. Would like to confirm that it was talk text and data. I leave for trip today yet my account only says US data add on. I had a $27 balance and $20 was taken off. Can someone please confirm talk text a...
i forgot my password and public mobile didn't send to me a email
i can't log in in my account, i choose "fotget my password" and it said that i will receive an email to reset my password, but i didn't receive any email. Up to now, I still can't log in in my account. Please help me
