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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Happy Birthday Shazia_K!

Hey @Shazia_K On behalf of a community that is awed by all the hard work you do for us, would like to wish you a very happy birthday! (Pretty sure I got it right, you let it slip a while back that it was today... ) Hopefully you got the day off and d...

Cannot access voicemail

Hi, Everytime I try to access my voicemail by holding 1, it says that I dont have a long distance add on and to get one. Can someone help me? ThanksCason

Credit card charge doesn't match account credit

I activated and ported my phone over to Public Mobile earlier today on the $40/4GB Fall Promotion.The Activation Details email I received from Public says my Pick&Pay amount was $246.My credit card was charged $246. When I log into my Public Mobile a...

Resolved! Can't Port From Wind - Error

Couldn't port from Wind during the activation so I chose a temporary number. Tried porting again now that my account is active but received this error: We are experiencing difficulties in processing this request. Please contact Public Mobile for add...

3 way calling kicks out other user

my wife just took advantage of the promotion after being on the fence (us roaming sealed the deal!☺️)she uses 3 way calling often and when she initiates the calls with one bell user and one rogers user, the rogers user gets disconnected after some ti...

Resolved! SIM Activated & No Network Connectivity

Hello I've successfully activated a SIM and ported from Fido. I'm currently unable to connect to the Public Mobile network (voice). I have zero bars/an "x" on the signal icon. Phone: HTC One M7 (unlocked). Phone was successfully used with a Bell and ...

Question for porting from Fongo

Activation with new PM number is done.I tried to port number from Fongo however I saw WIRELINE NUMBER TRANSFER page.Just wondering if it is okay I fill out everything to port Fongo number or I have to fill out thru wireless transfer page. Does anyone...

Porting Issues - PM setup the wrong number off by 1 digit

Hi all,I'm porting from rogers, my account in self serve shows the correct number. however, when I send a text out from my public mobile activated sim it's another number. What's odd is that, it's almost the same number, it's just one digit off. And ...

Porting

Hello I set up my phone and got a new number then tried to port my number and it said everything was good but my old number is now dying it's out of service and it's not working with my Sim card now and if I lost my old number together Im going to be...

Major Issues my Account! (Not this one) PLEASE HELP!

I activated my account earlier today (not this one) and I'm having major issues.1. I can't log in to my account. It tells me my password is wrong, when I try changing my password it says my email can't be verified, even though I got a confirmation em...

error at last page of sign up, now invalid sim card

Hi,I had an error during the last step of signing up in the payment option and now I am unable to sign in or use that sim number again, shows up as invalid SIM. Could a moderator help me?Thanks

Random reception lost from time to time

I have been noticing that I lose reception completely from time to time. Sometimes I am on the go, sometimes I'm just sitting at my desk. Reception usually disconnects then comes back right away though, but I can see that I lose it completely. No ser...

Credit Card Transaction declined but card was billed

I am trying to activate my SIM card and received the error message that my credit card transaction was declined, however my credit card was billed how can I activate my account without re-entering all the information and being billed twice ?

No incoming calls on PM number

samsung s3 still on PM number and incoming calls goes straight to voicemail. Any clue why? I haven't ported my number yet. Everything else worksIt's something with the S3 because the card works fine on my iPhone. Please help!!!

Network locked SIM card inserted

Hello, I just transferred my SIM to a new phone (worked in the prior phone) and it says network locked sim card inserted. The phone I bought was supposed to be unlocked. I just activated this week. Is this an issue with the phone or could it be an is...

Requested Port

I requested a number port but as of right now I am only able to make calls/texts under that number but unable to recieve them, is there a problem with the port or does that mean it's just in progress? The number I originally activated my sim under ...

Resolved! Double CHARGE my padment

need helpDouble CHARGE my last padment , how can i do？

Resolved! SIM card activated but no service

I'm pretty sure my SIM card is activated but I have no service still. It shows that it has been topped on in the overview and I can also login and see all the information using my email and password, but I still have no service. Can anyone help?

Porting in the future

Hello, I'm looking to switch to the speical promo, hopefully picking up my sim card tomorrow. I had a question regarding porting at a future date. I am currenlty with telus, the account has three numbers. I want to port one of these numbers to the ne...

One spare sim card in Mississauga

I have one spare sim card in Mississauga, near Erin Mills Town Centre. I'm willing to give it out for $6 (meet up at Erin Mills Town Centre), and a referral. PM me if you are interested. Thanks! Update: taken already

Unable to port from Wind Mobile

Hi Guys, I am trying to activate my sim card but was unable to port from Wind Mobile.Any help would be appreciated. Thank you.

No incoming calls or text

Moved from Chatr and so far no incoming calls. I can only make outgoing calls and I have data. I sent private message to @Shazia_K, @Mary_Mwith SIM# and phone number and I hope they get back to me as soon as possible and fix the issue_______________...

Porting from Wind

Hi there,I've a weird problem. I'm having two wind dials (both on my name and on the same account in Wind) which I ported to Public Mobile at the same minute. Strangely enough, after one hour one of the two dials was successfully ported while the oth...

Account was charged but still in activation limbo

Unfortunately I haven't had phone access since Saturday and have been waiting patiently for 5 days. I would like to have some way to contact people over the weekend. On Monday morning, I Pm'd the moderators and tagged the mods but I still haven't rec...

Resolved! Can AutoPay be activated later?

I'm signing up with a new account, but I'm not sure about the auto pay option. Do I have to decide now? Or can can I decline and enable auto pay later?

Data not working

Hi everyone, fairly new to the community as I joined with the $40 12gb promo a few weeks ago or so. Everything has been working great with PM from reception to data without any problems. This evening, however, my data stopped working all of a sudden ...

Sim card ordered November 8th not arrived!

Ordered a SIM card on November 8th got a confirmation number 88990. The SIM card has still not arrived! The intention was to take advantage of the $40/4gb promotion before November 20th. Help!

Resolved! Where's the promo plan???

The promo 120$ for 12gb over 90 days isn't on the site anymore?? Have a buddy trying to activate, thought it was active until the 20th???

Are the Mods that swamped?

I left a couple of PMs for mods to follow up on concerning issues encountered during activation. Haven't heard a peep from them yet. One of the issues affects the lack of service which requires expedient investigation (second day without proper servi...

1 week and still waiting on # port

I'm in the middle of applying for jobs and this number port is affecting my ability to secure work. I have no idea how many job opportunities I've missed. Please help. I'm porting from Fongo and provided my account password when signing up.

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