No email -password reset for my account

[pankajmay2]

Hi ,

Even after verifying security questions and message " an email sent " I have not received any email. I also PM to moderator but no answer, can anyone help??

[kkawa]

And what’s the timeline on you getting back to me? Or does it go to everyone that’s working? 

[Dunkman]

@prashantin

Unfortunately, from other members of the forum, the wait times to have issues resolve is 1-3 days after contacting moderators.  

The website password reset function has not work for a while.  Need moderator to reset password.  Silly really.....  password reset is such a basic feature on websites, you would think that it would be easier to program something that works.....

[prashantin]

I have the same issue! I have sent a private message too but no reply! Please help

[CS_Agent]

@kkawa, Sorry to read about your issue. I just sent you a private message, could you please get back to me with the requested information so that I can sort this out?

Thank you for your patience!

Aïssata

[MacMe]

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@goodservice wrote:

Same thing is happening to me too!  I don’t see the solution here. Moderator, please advise.

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You will need to send a private message to Moderator_Team and ask them for help.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Get-Help/ta-p/251745

[kkawa]

Hi. This isn’t fixed. It’s happeningbright now. 

[kkawa]

What’s going on? I’m just trying to pay you. 

[kkawa]

Same thing to me! 

[goodservice]

Same thing is happening to me too!  I don’t see the solution here. Moderator, please advise.

[aoto · Accepted solution]

The same thing is happening to me.

[CS_Agent]

Hi Pankajmay2,

can you check your account please? We've just answer to your request 🙂

[ShawnC13]

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@pankajmay2 wrote:

Hi ,

Even after verifying security questions and message " an email sent " I have not received any email. I also PM to moderator but no answer, can anyone help??

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Unfortunately only the moderators can help you.  I hope you get a response soon.