Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there,I'm new to Public mobile, just activated my mom's sim card on Nov 18 with the $40 90-day 12gb promo.I was just checking my credit card transactions, and noticed Public Mobile double charged my credit card.I vaguely remember there was some is...
Hey guys my mom is in the States atm and im wondering if you could help me!We paid for roamng and shes in the states in an area thats supposed to be a covered roaming area. But her phone tells her shehas no service. What should she do? Im going later...
Hello, I've been trying to make a payment for my phone plan and I am unable to do so online. Whenever I put in my credit card information, it says the following: "Sorry, your credit card transaction was denied by your card issuer, so this purchase ...
Looks like many providers have taken a page from Public Mobile and started offering similar promo plans. Thank you PM for starting this wave of more reasonable phone plans. Funny to see how these other providers are just following the footsteps and ...
Only trying this because my PMs haven't been read yet. Which is totally understandable, given the exodus of new PM clients. I activated my SIM on the 20th of November, at around 5 pm. I still have NO service whatsoever. I was able to receive the conf...
My account was ported out a few months ago. Moderator Mary managed to get it back for me(very helpful person). However.... I have been trying to set up auto payment by credit card, but cannot set up online. One month ago Mary shared the messge below...
With so many backlogs and frustrated subscriber, just wondering if PM will be working thru the weekend to try to reduce them. Seems like a sensible idea considering there are so many new subscriber frustrated and feel helpless with their porting and...
When I tried to email Public Phone using Contact Us email, it kept flagging, " your email does not match" so it won't let me send the email.Spoiler
I tried to port my number from WIND mobile last Friday Nov 18th and unfortunately I am unable to receive incoming calls or texts, only outgoing calls and data work. It looks like its a common problem with many users. I sent PMs to most of the moderat...
Was it deleted? we had a good list of pleople needing assistance porting.
My account is locked due to too many log in failures, and when I try and reset the password, I never get the email to change my password. I need to add a travel pack asap please unlock my account. PM me for account details.
Like many others, I too am experiencing an issue with an incomplete port (no incoming calls/text to PM, but receiving them with my old provider). I've PM'd the mods and sent an email. Hoping to have this resolved soon as I'm now paying for two servic...
Hey everyone! I just noticed that support@publicmobile.ca has emailed me!!! (WOW, super!). But the interesting thing is, it went straight to me "Deleted Items" folder because it failed microsoft's fraud detection standards... So if you used an outlo...
Will a telus locked iPhone work with Public Mobile? Do I need to do anything more than inserting the SIM card?
@Shazia_K Please assist me with porting my number from Fongo (VoIP provider). I have sent a message to the mods 4 days ago with no response. Opened a ticket and it has already passed the 48 hour SLA with no response. Not sure where else to turn to. I...
It's third day now I got no response from pmHow can I send a private msg to aMod?I have sent 3 emails but no responsePlease help me. I even want to give up porting myNumber and use a new number but Rogers can't cancel because a port requested is need...
I've been waiting for over a week for PM to complete my port. I haven't been receiving calls or text from anyone... and I need it for business and personal purposes.I put my old sim back in and realized that it works. My question is, if I log in to m...
@Shazia_K, I have sent you and other moderators with all needed info via pm 3 times, but NO response. understand that you and other moderators are extremely busy with this promotion. But I've been wating for a week now and get double charged(PM and R...
I have been very patient for the last one week but since I've never heard back from any of PM or emails that I sent to moderator, now I doubt even my PMs were read and I will get help. I almost give up with this stressful situation since I am missing...
Would it be possible to add two other options: unlimited Canada wide and unlimited North America. This would help people to choose an option that would be more beneficial to them.
Hey everyone, I wanted to start a thread for people to share their November 2016 success stories. I want to see some "I successfully ported from <insert your old carrier here> without any problems" or "I had some problems at first, but PM did <insert...
I bought the new $20 US roaming package. I'm in the US now (Watertown,NY) and no service on my phone except for emergencies. How do I make this package happen?
@shazia_KYou are the only mod I've seen active on these forums. Please help me complete my port. It has been a week and still no phone calls or texts received. I've messaged you and other mods with my phone number, name, sim number and old account nu...
Why can I sent text message but not receive them? I have restarted my phone several times, done network searches - all without success.
I sent message to one of MD last Saturday and still haven't got any reply.I understand all staffs are busy cause of promotion. It is better than other user not to pay 2 carriers cause my daughter's is Fongo now.However she keeps asking me when the nu...
Found this in my APN setting.... No matter what APN i select, the data works fine. Which one should i use?
Is ALL CAPS what I need to do to get some service? I missed an very important phone call because of this! I've tried to be patient but I paid $120 for a service that hasn't worked correctly for a week. Pardon my language but..... WTF?!
@Shazia_K I PMed you earlier this morning regarding this issue and now after 5 days I need this fixed ASAP:Saturday night - ported from KoodoSunday night - I PMed mods (including Shazia) and opened an email support ticket.Monday - no update, no respo...
So I have been having issues since my stuck port one week ago. I transfered over from Bell and immediately got a welcome text from PM. My data seemed to work and text messages out went to my husbands PM without issues. Calls coming in did/do not go t...
