[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Can't Port: Alternate Phone Number Regex
Can't Port: Alternate Phone Number Regex I can't port my number over. When it asks for an alternate phone number to call in case something goes wrong. I get the error: Alternate Phone Number Regex
Need PUK number for phone
Who do I contact to get the PUK to unlock my sim network?
US Roaming
With T-Mobile merging with Sprint sometime by the end of the year wonder how that will bother our roaming. Heard they are keeping T-mobile name but moving to Sprint network. Sprint is CDMA not GSM like PM. Will that mean in future will only get AT&T?...
Payment Voucher
Recently tried to buy a payment voucher at Walmart at a Montreal location. They had issues with every voucher they scanned. Over 15 didn't work on their system. Was a $60 voucher. Had to head to Pharmaprix location. It work no problem. Had to buy a...
On a 3G plan - HSPA faster than LTE? Set your phone to 3G and check
Seems that on a 3G plan if you force your phone to connect with 3G (HSPA+) you will not be throttled like you are on LTE.I am getting about 11 mbits on HSPA+, rather than the throttled 3 mbits on LTE. Surprisingly ping is only a little worse.If your ...
Invalid SIM
I have a new sim that I'm trying to activate and I'm getting an "Invalid SIM" error. Please advise.
New SIM that's Invalid
I have a new sim that I'm trying to activate and I'm getting an "Invalid SIM" error. Please advise.
Resolved! Porting to Pm from Koodo prepaid. Please help
I am a new customer here, and I can’t seem to port my number in by doing it online. I noticed on here that in order to port from Koodo prepaid, I need help from a moderator, so could someone help me out? thank you
Phone losing all service in places I should have service
My phone has been losing service randomly for about 2 months now. It will happen when I'm driving most commonly, but recently has been happening while I'm walking or not moving at all. It occurs in spots where I know I have service. Sometimes I can r...
Locked out of Account? Customer Support Please help
this is annoying...Please help customer support.
Using an international phone
Hello, I have an LG G4 that I bought from Korea. The IMEI is ======. The compatibility thing says it should work, but I have checked it at Koodo mobile and freedom mobile and it didn't work so I was worried that it might not be compatible. The issue...
Phone stopped being able to text, call or use data
Phone is a Samsung S7 (SM-G930V) I've been with PM for coming up on 2 months in 5 days now and so far it's been great. But today my phone asked me if I wanted to switch to "Global". I tapped cancel and everything stopped working... I am no longer abl...
Error message that calls are not included
Added a us data add on yesterday and today all of a sudden I receive an error message that says calling is not included in my plan. It is included in my base plan. I have re started my phone multiple times and still have the error. Please help
Mobile app
Why doesn’t public mobile have a mobile application? More importantly! Give me a thumbs up if you wanna see one!
Email password reset is not coming
Hi. I have tried to reset my password and I am not receiving the email that allows me to finish the process
new to Public and completely thrilled
I'm new to PM, and I have to say that the whole process was exceedingly simple. My husband and I are tired of spending rediculous amounts of money just for basic communication. I bought a SIM card yesterday at Walmart, brought it home, and had him ...
Voicemail to Email
IS there a feature for Voicemail to Email ? Or is public mobile coming up with a feature like this ? THis would be really useful especially when you are traveling. It would increase your customer base big time. @CS_Agent
Resolved! New to PM, Need Help Porting Number
I am new to Public Mobile, and I am looking for help on how to port my number over from a Koodo account. I have contacted the Moderator Team, and sent them the info that was asked, but now I haven’t been contacted again by them regarding this issue. ...
I can use call and text but I am not be able to use my internet data.
I have an LG4Can you help me with that ?
puk code
I joined Public Mobile yesterday, my phone number is 647-856-xxxx, My sim card was PUK locked, Please send me a puk code to unlock it, thanks
400 min Intl Long Distance
I purchased a 400 min Intl Long Distance Add on. It shows up in my account as being active. When I try to make a call I get a message saying that I need to purchase an add on. Help. Thank you.
Resolved! Cant' send texts or make calls, but can receive & data is working
Hi I registered last night with a new SIM, and also ported my number from Petro Canada Mobility. The phone can send texts, and can call out, but is not receiving texts, and calls to the number automatically go to voicemail. Data is working as w...
Porting number from CHATR
I've just activated a new SIM and asked for porting my number from CHATR.It seems it is not succesfull, because I received a SMS that said that I need to complete my request to move to Public Mobile and complete SIM & Activation. "You'll need to prov...
My home phone # was 'ported out' without my knowledge
I have just started using Public Mobile. When I filled out the online form, I typed in our cell number to transfer it. There was another box that said 'alternate number' and I thought it was a number to reach us, so I typed in my home phone number. A...
Switched email, now neither one is working
Hello, I recently used self serve to change my email address and did not think much of it. However, now when I am trying to login with my new email address (lets call this email2), I cannot get in. When I go to recover the password, the system tells ...
Resolved! Paying for add-ons
Hi (I'm new)I purchased a 10 day data+talk+text roaming in the USA. I didn't see it on my account a couple days later while in the USA. It is a $20 package. I now have this:Current add-ons:US Roaming - 250 MB Data (10-day)US Roaming - Unlimited Talk ...
Resolved! iPhone showing 3g
Not an iPhone person, my friends iPhone newer model is showing 3g. They are o .The 4.5gb 3g plan. The phone I believe should show lte not 3g. Does anyone have a step by step directions on how to switch the network mode so they will be on lte? ...
Resolved! Transferring TekSavvy landline number without interrupting DSL
I want to transfer a TekSavvy landline number with no interruption to the DSL. In the Public Mobile online activation, one of the questions is "What do you want to do with your TV or Internet associated with this number?" Is choosing "No change" enou...
Resolved! Data add-on
Hi I have $52 plan but my data is over before time. So by mistake i add US roming data for $20. I don't need this US roming,and its also do not work in canada. So i want my money back. There is no customer support service number. I'm frustrated. I wa...
