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Good Luck to you, I've been trying to get a hold of a Mod since yesterday. After multiple messages still waiting.

Thanks, I sent a message around 1pm. I guess you get what you pay for when it comes to quick customer service. Now I'll have to go without a phone for awhile until they get back to me.. hopefully tomorrow.

Yes the account is suspended, I paid the amount for the new plan during the switch and it is still asking me for the old plan amount. It added the fun correctly but it wouldn't let me switch to the new plan.

That would be OK if I was keeping the phone past the next month and wanted a left over credit. I'll continue to wait I guess.

Same with me!!! Can a mod help me please or provide an update on what's going on? Can't make any outgoing calls at all..