Sim puk code

[Monique50]

registered for more 24hres, I've locked  my sim card, I tried to put my code for locking my phone to many times, I forgot that it wasn't the same for my sim , and now I need a puk number to unlock the sim card, I need help, I send my phone number and email with, thanks 

[dparibello82]

Hi @CS_Agent,

I still haven't received my PUK code. I'm quite concerned with the amount of time it is taking to get this resolved ... 

[dparibello82]

Hi @CS_Agent, any updates? It has been a full day and I still don't k ow what's going on.

Thanks  

[dparibello82]

Hi @CS_Agent,

How long does this process take? I've been waiting 4+ hours... 

Also  how is it that a security code was assigned to my SIM without my knowledge or authorizing/confirming the actual number? 

[cappaj]

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@dparibello82 wrote:

Exact message is I need a puk code. I have no previous pro ider  

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Gotcha - only reason I asked is when I had the message "SIM network PIN blocked. Enter SIM network PUK." on my Samsung, what it was really asking for was the master unlock code from Samsung (because I had entered my provider's unlock code wrong too many times) - just wanted to check in case you happened to be experiencing the same thing.

Sounds like you know what you're doing though - good luck!

[dparibello82]

Exact message is I need a puk code. I have no previous pro ider  

[CS_Agent]

Hi @dparibello82,

We've received your private message and will be getting back to you soon!

Thank you for your patience,

Syed

[cappaj]

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@dparibello82 wrote:

Hi, I urgently need a PUK code.  I"ve tried PMing moderators a few times and haven't gotten any response.  This is a business phone and I am currently locked out - clients are unable to reach me.

@CS_Agent please respond ASAP!!!  I've already provided you all my account information in the message...

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What is the exact message your phone is giving you? Sometimes what it actually wants is the unlock code from your previous provider.

[dparibello82]

Hi, I urgently need a PUK code.  I"ve tried PMing moderators a few times and haven't gotten any response.  This is a business phone and I am currently locked out - clients are unable to reach me.

@CS_Agent please respond ASAP!!!  I've already provided you all my account information in the message...

[Anonymous]

@Monique50, If you need the PUK code to unlock your Public Mobile SIM, you will need to get in touch with the moderator team via private message, and ask them for assistance.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.