Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I’m new to PM and registered with autopay. Received a text from 611 advising payment due April 9 but if on autopay, ignore this message. I thought my credit card would be automatically charged yet no charge is showing. Does it normally take awhile...
So, I've been noticing calls have been dropping on 3 separate phones in 2 completely different geographic areas. All Android phones, Pixel XL, LG G6 and a Samsung S3. It seems to only occur between 3pm and 5pm. Talking between these 3 phones, calls...
On a 90-day plan for $120 that shows I get $6 loyalty reward and $6 autopay reward. Upon payment, I'm still being charged the full $120 to my credit card. Confused as to where the reward perks come in?
Just saw the article, "How to stop location tracking", by the Verge and i was surprised how much Google knows about me. They track your location, Audio recording of things you said to Google assistant, browsing data, etc. Some personal stuff . Those ...
I have had my phone for about 3 months. I have only given my number to 3 fully-trusted people. I have had about 20 voicemails, all of them spam, one on about the day after I set up the voicemail system. I only have the phone on when I am expecting a ...
Hello All,I want to change my plan 10 days before my anniversary how can I do it. I have already done a change plan and clicked on apply on next date but now I realized I will need some more data in the 10 days I have left right now my plan is 25 wit...
normally receiving the message from 611 three days before renew day. my next cycle starts on April 14, but not receiving any message so far. Is that means need to manual load the money?
Went to Walmart in Marlborough Mall Calgary to get a sim. They require you to set up your phone at the location anc pay for the plan in order to get the sim card. You cannot just purchase one their. As i was waitibg to get this phone operational othe...
On Wed April 10 and Fri April 12, My calls were dropping after about 10 minutes. Both days this was between 5pm and 6pm while traveling the 401 between Toronto (North York) and Oshawa. Any insights?
If I bought a new SIM card but never activated it for 6mo the or more will it still be good? I know some companies they expire after a short time of not activated? I was thinking to order a bunch to help friends get set up quicker so they don’t have...
I get this message when I try to register my credit card for auto pay.Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Pl...
My friend is planning to transfer to MP from Koodo. She would like to know how to process it. Any store in Oakville can make it? Or online or phone call to handle it?
Phone is an LG XPower. Phone works fine for calls and text as lon as there is no picture in the text. I followed apn setting instructions from the help bot but to no avail. Anyone got any suggestions? Is there a place to take the phone to make sure a...
My account was disconnect after being out of the country for a few months. I have ordered a new SIM as I was told I needed to do, but now I am trying to activate it and I keep getting the error message “The self serve username you have entered is not...
My account is not working after I added my payment voucher this morning. I tried restarting my phone, taking the sim out, calling #611, nothing is reactivating my service
Hello,I and my wife moved to Virgin mobile.We paid to public mobile on March 22 and March 23 and moved to Virgin mobile on March 26. Can you please provide us refund?Thank you.
hi may be this is a new bug. my plan is going to expire in 14 april. i am on 25$ plan and having 10$ in my account +2 $ auto pay +1 $ referrals while making one time payment website give me be error “your account has already enough balance”. as per ...
Hello, I am trying to port my koodo number and everytime I click the add ons tab it says 'oh no! It looks like something went wrong...' I have tried logging in again as suggested but I get the same error message. The other tabs all seem to work fine....
We just switched over to PM from TELUS on Monday. This morning I woke up with no cell service, but my husbands phone works just fine. My account is active, no outstanding balance and the SIM card number is correct. I use an iPhone 7. It has been turn...
I just changed the plan to unlimited talk Canada wide. Does it mean that:~ I can make any Canada wide calls anywhere in Canada;~I can receive calls from anywhere in CanadaPlease Confirm. Thanks.
