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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Service suspended why?

Hello, My daughter's phone service was turned off today and I don't know why. I have her account set to Autopay, which I interpret to mean that her plan will automatically renew without any manual intervention required. This is the message I see when...

US Data Roaming Not Working

At the risk of sounding like a broken record, my US data roaming is not working. I have thoroughly read through all the related posts on this issue here, and tried every suggestion, but nothing has worked yet. I have an iPhone6 with the latest iOS. ...

Autopay!!

This is a positive post about autopay. We recently had our CC comprimised and hadto have newones issued. 3 days before renewal date they arrived. I was able to remove and add the updated card and had no issues and a successful renewal. I was worr...

cant change plan stuck on the old one

i made a payment but now i wanna change my plan but the site wont let me stuck on the old one an theres only 2 option top up or change at renewal date and its past since 2 days so stuck again i hate this web site soooooo much

Resolved! Problems ordering SIM card

I got my Sim cards now, but something I noticed in the email it sends that needs to be fixed: The email for shipment on the way has a link to check my order. On this page, it just constanly says:Your shipment is confirmedWe've accepted your order, an...

iPhone 5s - not receiving texts when off/dead

I never had a problem receiving texts before, now I’m missing texts often, when the phone is dead. Should the texts not be delivered when the phone comes back online?? Is there a work around?

Resolved! Data is not working

For some reason, my data is not registering on my cell phone. I have ample data (156/1054), and no where close to my limit, but my phone will only connect to the internet when I'm on wifi.

Resolved! Account Suspended Even Though I Have Remaining Balance

So i just got a SIM card from wow mobile and since i am an international student i dont have my canadian credit card yet so i bought some vauchers. The first time i tried to activate my SIM card something went wrong and it didnt register my vouchers....

Login Disabled, can’t change payment card on wife’s phone

Hi, I had an account with two lines on it before, and I ported one line out. The other line belongs to my wife, and it is still with public mobile. I changed credit cards recently and her renewal failed. When I try to login to the account to update ...

How do I get my phone unlocked?

I'm leaving the country next week and need to be able to use a non Telus card in my phone. Can I get it unlocked please?

Resolved! Data usage not showing up on PM My account?

Hi there, I have a 90 day plan with a total of 12gb of LTE throughout the 90 days and I'm fairly certain what's happened is that I've exhausted my data for the current period. My query is that I cannot seem to find when exactly I hit the 12gb? There ...

Service disconnected

Phone got disconnected do to late payment paid bill with vouchers how can I activate phone again the money is in the account can’t access my self service account won’t recognize my email or phone number

Resolved! Do I lose my phone number if I don't pay?

If I'm not on auto pay and I don't top up, do I lose my phone number, or is it there till I port it out?Thanks.

URGENT

J'ai acheter une carte SIM pour un cellulaire j'ai aussi acheté un forfait avec votre suposer compagnie ya absolument rien qui fonctionne.. je veut que vous arrêtiez les prélèvements automatiques qui es régler dans mon compte pi j'espère que vous ave...

Cannot Activate SIM card?

Hi there, I am trying to activate a new SIM card for my grandmother, and I was able to choose a number very similar to mine. However, when I went to finalize everything, the screen was stuck on the activating sim screen. I waited probably half an hou...

Koodo doesn't want me on the $30 plan, only $35.

Dear Koodo. Thank you for calling in the AM to wake me up with good news about switching to Koodo for $35... however at my next renewal my plan is changing over to the $30 plan, and you are unable to compete with that offer because your system is des...

texting and incoming calls not working

Hi, so texting (out going and incoming texts) do not work, and I cannot receive calls. I signed up yesterday. I can make outgoing calls and data works. I have connected to iTunes, I have reset my whole phone, I have done everything I was told to do. ...

AUTOPAY STOPPED WORKING - NOW MY SERVICE IS SUSPENDED?

I need help ASAP, I am on auto pay, and have been since I started - now all of a sudden it doesn't work? The payment is in my acciunt, and I have been tryign for the ;last 20 mins to make the paymetn online as I need my phone for work. Please conta...

Trying to find a way to change plans using the website.

I tried to change for a cheaper plan using the website and searching in my account under the "Plans and option" tab whiling clicking on change the plan, i found a notice typed out basically saying their services for changing plans aren't available du...

Unregistered SIM issue

Hi,I just signed up for a public mobile account and registered my sim card. I ported over my phone number from Fido successfully. The phone worked for 2 hours but now I am getting a message saying unregistered SIM. Can someone please help? I already ...

plan minutes being used on incoming calls - confused

Hi,I joined PM yesterday, on the $10 plan and I bought the 400 minute voice add on.My number is an 819 area code (Quebec), I am currently in Ottawa (613 area code).I had 50 Limited Canada-Wide Talk minutes yesterday. Today the usage page shows I have...

no data and now I can't log into my account

My movile data stopped working. I tried to log into my account to see if maybe i was over my limit, had to do forgot password.. waited too long on the link and now it says I'm locked out... can a mod help me out

No service

I had my phone up and running and activated however the data wouldn't work and now all of a sudden it says no service and my phone won't text or dial out, as of I have no plan at all.

Data stop working yesterday afternoon - any changes i do in settings in my phone !!!!!!!

Why the data stop working without any changes in my phone???I added a new APN but the result is the same.What happened with the network yesterday afternoon when the data stopped working???

Stop auto payment

Effective April 1,2018 I have changed to a different company. I called and log in my account to stop auto without success. I received my master card and there is a debit charge and no sure if this is for March or April. If this is for April old cre...

my account has bent locked how to open?

@CS_Agentmy account has been locked, pls help me to open it, since I forget my password and insert many times. My email address jingsun923@hotmail.com

Network interruption

Hi GuysDoes anyone experiancing Network Interuption. I am in Downtown Calgarymy mobile showed a message - Sim Not AllowedI tried Restarting my phone, Still same issueTried manually scanning network and Selected public mobile it says "no Service, Sele...

Iphone 6 No Data

Signed up today... but wont let me use my 6gb of data.... the data symbol shows as lte or 3g but doesnt allow data usage... i reset my network setting and tried to set the apn but no such setting exists.

Resolved! forgot my pin

Hi, Tried to log in to my account to see if I was charged for a call I received but could not find or remember my pin. How can I obtain new pin?The call I was concerned about was from my wife at home(land line) in Brockville to my mobile when I was ...

Resolved! *Added funds to account, bought data add-on, still no internet

Added funds to account, bought data add-on, still no internet.Can somebody help?

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