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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can't use phone for calling or texting

Something happened to my account. This morning and afternoon it worked fine but now I can only receive mms messages

Misclick when registering, not receiving texts

Hi, I misclicked when registering for my 90 day service and did not include the unlimited texting option. I tried emailing customer service to address this over 6 days ago and they have not responded yet. I had to buy a plan add-on for texting since ...

Day 9 still no incoming calls

I saw people getting support in the community so might as well give it a shot@Shazia_K @Mary_Mplease help me with my porting issue ive private messaged youabout my account details already. Your help is appreciated!

Porting problem

My number from Wind still hasn't been ported, its been over a week. Can @Shazia_K look into this please? I sent you a message last week with my info. Thanks.

@Mods, Porting Issue from virgin mobile to public mobile

@Shazia_KHi shazia, could you look into my porting problem? I sent all the required information in a private message a few days ago to yourself. Any help will be much appreciated. Thank you!

Account suspended after two weeks for no reason.

I prepaid for a three month plan and after two weeks my account says it's been suspended. I also paid for US roaming talk and data and these appeared on my add-on summary. However, after one week they disappeared and here I am in the US unable to use...

Almost a week and still no service

I've been a week with no service at all. Porting my number from koodo failed and both sim cards from PM and koodo doesn't work. Help@Shazia_K

Thanks to MODS

my activation problems are over, thanks to Jeremy and Shazia, hope others are getting there problems taken care of.

Resolved! @Shazia_k - Rogers port, what did I miss?

@Shazia_K Could you take a quick peak at activation state and let me know what I'm missing or missed? Sent a PM a few days ago with all account info.

Resolved! @Mods - could you check my port from Rogers please....

@Shazia_K

Failed Activation Card charged

I activated my promotion plan on 18th of November and by mistake I chose a wrong plan. But the activation failed so nothing has been working but my account is already charged. I messaged the mod but no one has got back to me yet. Please if anyone ...

It has been almost a month. Still Porting Issues.

Hi there - I signed up for Public Mobile almost 4 weeks (and ported) ago but my old Cityfone account is still active. I cannot receive any texts or phone calls. I can make calls and I am using Public Mobile LTE network. I am pay 2 bills right now. I...

Whle we wait for ports to complete - Silver lining

I know many of you are waiting for your port to be fixed, just like me @Shazia_K plug. While we wait, please post your silver lining story below. SpoilerMine? I can call out to my wife, but she can't call meMine? I can call out to my wife, but she ...

Which channel is first line of customer service

@Jeremy_M or anyone, Which channel is the prefer method for account/activation/porting related issue?I am confused as to where I direct people to: Webpage> Get help> contact us or Private message mod from here?

Resolved! Throw me a bone - 8 days porting issue.

@Mary_M @Shazia_K @Caroline_D Hello Mods, It's been 8 days since I've sent a PM regarding issues with porting my Roger's Number. Looking for someone to bail me out. Thank you.

Still waiting to have number ported

Help neededMe and my wife signed up with Public Mobile on Sunday, November 20. We sent a request to have our numbers from our previous providers ported. It's been 4 days, and still nothing. We would like to cancel our respective accounts with the pre...

Well I over spent but it's a good learning example

I will just be buying the vouchers every four months found places in my area that sell them so I don't use my credit cards and over pay so if your service is due get a payment voucher do not use credit card it's a safer option and always stay at the ...

Refer a Friend not working

A friend of mine used my number as a referal last week. I have not received a notification of the referal being successful and there is no indication of a referal in the "my rewards" page. Please help. @Shazia_K

Are calls "unanswered" or "unreachable" when stepping outside the province?

(from another thread, but created a new one as to not hijack it) I have a province wide plan. If I am out of my home province, and someone attempts to call me I appreciate my phone will not ring (assuming I have no LD add-on) The Question: Is the ca...

6 days since PM'd mods about failed activation. Still without service.

Hello Mods, It's been almost a week since my failed activation, and I'm getting a little desperate. Since it seems that my number port was not completed, I'm currently getting charged from Wind Mobile and Public Mobile at the same time - and not able...

Resolved! Phone upgrade

I'm looking to upgrade my iPhone. And I just want to confirm in the forum. I can get a Telus phone or unlocked obviously.But want to confirm just aTelus locked phone will work on PM no issues.ThanksThanks

Can't receive incoming calls

Similar to a lot of posts here. I just signed up earlier today and I am partially ported from Rogers where I am unable to receive incoming calls. I'm able to send/receive text messages and make outgoing calls though. Any help would be appreciated!

Resolved! 8 days since waiting on Mod REPLY ---- can the double charge can be refunded or re-port myself ?

I understand people are busy but its seems a bit too long just try to connect with Mod here. is there any way to re-port my number myself or would there be refund on double charge on the mobile services ? i have sent the needed info to Mod seems t...

Can't send a text or surf while in a conversation on the phone.

Is this a known thing where you can't surf for a simple phone number while on the phone talking to someone? Or even sending a text message won't work. Not sure if there is anything specific in the settings that should be entered or checked off, but ...

Resolved! No incoming or outgoing calls since this morning.

Lost all calling ability this morning. My account is 2 weeks old and I've paid for 3 months. My port took over a week to complete, then worked for 5 days, but I now have half of a phone. Better than no service at all which is what I had for the first...

PORTING PHONE NUMBER, CAN'T RECEIVE CALLS AND TEXTS , CAN SOMEONE HELP PLZ

Porting my phone two weeks ago, everthing is fine, except i could not reveive phone calls and texts.I have sent email to PM a few days ago, but there still no reply. Also tried to send private to to Mary_M , but still no reply Bty,I have not receiv...

Resolved! 12 days since i attempted to switch to PM. This is costing me dearly now. Where are the Mods at?!??

I've been waiting 12 days and still no help at all, my phone number has still not ported over and ive just had to pay another month on my Bell phone bill.... 12 DAYS!!! I now have to change out my SIM cards because I can't receive calls or texts on ...

I'm still waiting for portin out of Rogers

Please help me check upI don't know how to Send private msg to modIt's been 3 daysWhat's going on?Please someone help me.I'm carry two phones now

Resolved! One-way telephone service

Hello,I don't know which mod to best reach out to (hi all :D) or if I should add to a related thread,but with my service, I get data and can call, but my number is unavailable when people call me. Thank you.★*☆

Resolved! Waiting a week now for PM registration!

Pls help! I attempted to activate my PM SIM and port my number from Bell last Thursday Nov 17, and was initially unsuccessful (registration failed, email and phone number not recognized by PM system, got 'Invalid SIM' message when I tried the registr...