Almost a week and still no service

[daisyhuang96]

I've been a week with no service at all. Porting my number from koodo failed and both sim cards from PM and koodo doesn't work. Help
@Shazia_K

[daisyhuang96]

I've messaged Mary last week and provided all my information but still no reply and no service

[Luddite]

Try this:

http://productioncommunity.publicmobile.ca/t5/Discussions/How-I-fixed-porting-my-mobile-number-and-p...

If that fails you should send a private message to any moderator:

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...

Hang in there; it will get fixed.

Also some "Do nots” for port-ins

- if coming from Koodo do not use the same email address for Koodo and Public Mobile

- do not request the port-in during activation; take a temporary number, log out, confirm all services are active, log back into your account and select Transfer Number under Change Phone Number

- do not use any identifier except your account number EXACTLY as shown on your bill; it is the best item for any port-in request

- do not make any errors in the Authourized User; this must be EXACTLY as it appears on your bill

- do not use your number as the Alternate Number; use someone else's

- do not forget to click "I am authourized ...." BEFORE you entering your number (courtesy imm1304)

- do not cancel your account; that will happen automatically