[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
cellphone number porting scam
Hi all,recently I've come across an article on a scam that concerns me and perhaps everybody who happens to have a cellphone (which is just about everybody). The fact that scammers can actually port our number(s) to another phone company without our ...
Resolved! No PM signal after porting, couldn't connect
I just ported my number from kodoo mobile today. It has been more than 5 hours since I lost my connection from kodoo, and yet I cannot connect to PMs network. I have a Pixel 3xl. What am I doing wrong? Please help!
Resolved! Stolen reward
Well the plot thickens with Koodo Mobile in Oshawa. First they charged extra for the sim card, then the VIP service to port was an extra charge and NOW I find out my monthly referral reward is going to someone else which could only be the store empl...
Resolved! 75% data reached text but not true?
I received a text that I've reached 75% of my data for the month but when I look on self-serve, I haven't even used up 30% of it! Should I be worried?
Resolved! If you manage to get plan down to $0.00/month..
Just a cool photo I thought I’d share. Little bit of perspective. Also have a good question though. What if I were an active community member after having my plan down to $0.00? Would Public Mobile start paying me each month? Example: Have auto pay...
Data traffic and Add-on
I bought 1GB add-on $30 (Data) today, but the Data flow is not available, so I charged $10 again, so the Data flow is still not available (I bought a $40 package before),Accout owing 0$. I would like to ask what happened, why is it not available afte...
Travelling
Hi I am planning to travel to my home country for 6 months. I cant use my public mobile number there for a couple of reasons and I also don't want to lose my public number.Now I have few questions my first question is how I can cancel my account I ha...
Resolved! How do I transfer from chatr?
Hi, I've entered in the account number and name on the old chatr account and went all the way to the end of the application page. However, it doesn't seem my number has been transferred to public mobile yet even tho I've seen the credit card charge w...
Text not delivered
Hi there, suddenly I cannot send and received text?
how do I cancel service
I have switched to different provider and wish to cancel my service with public mobile
Resolved! Cannot activate SIM
just received a new SIM card in the mail and from Public Mobile and when I try and get activated it is telling me the SIM number is not valid.??? not sure what to do now or where to go nextSola
Resolved! lost password
No matter what I do I can't retrieve my password.it says to reset but that doesn't work.then fb.says talk to a mod.Im without of phone service.
Resolved! Strange message when changing plans
When I try to change from a $30 to $25 plan, I get the message (see below): "This cost of this plan is higher than your current available funds.You will need to make a payment to your account to complete the plan change." I don't see why I need to ma...
Resolved! Text about unresolved telecom issues
Does anyone know what this is about ? I just received a text with this info complaint about telecom or residential TV service? CCTS may be able to help. 1-888-221-1687 or www.ccts-cprst.ca. To learn more about your rights as a wireless consumer
Unknown weird number 118004480006
Hello all I've been receiving calls from 118004480006 ( the numbers usually followed by an "x" or a square or some random non number character which is really weird. But even weirder when I try to call it back I get redirect to a automated message f...
Resolved! Refund
Resolved! I cannot get into my selfserve account
when i try to make an account it says my number is already in use, i cannot do forget password because it says my email in invalid even when they have sent me emails to that account multiple times and i need to get into my account because i didnt hav...
Resolved! Koodo Promo
Got a text from Public Mobile offering me a deal if I switched to Koodo. I'm not interested in switching at the moment but I have a family member that could really use a new phone and this would be a great deal for them. Could they redeem this offer ...
Resolved! porting number
hi i ported my number from previous telecom, igot ported but i am not able to recived call just able to do outgoing call, please help
Resolved! Porting A Number
When submitting the form to port a number, how do you know it was submitted? I ask because when I submitted mine, I got no confirmation. The only thing that happened was that the Submit button was disabled but the form didn't clear itself. I didn't ...
Transfert de numero
Bonjour, J'ai essayé de transfere mon numero mais j'ai fait une erreur dans le formulaire sur le numerop de compte. Le transfert n'a pas ete fait et je veux corriger le numero de compte mais je ne sais ou le faire. Pouvez vous m'aider?
update data settings
I just set up my account and on the package that came with the SIM card it says I have to update my data settings after? What do I have to do?
2UT2 all circuits are busy
I have been trying to call Lindsay On and keep getting "2UT2 all circuits are busy." I can call other people and receive calls. Not sure what is going on. Is it a coverage issue? Any assistance would be appreciated.
Restore services to port number
Hi, can you please restore my services to my phone number I can provide my account number and details, doing so will allow the mobile number to be transfered. Thank you.
Can't dial out, can only call from contacts. Help!
Just discovered a major issue where I can not make any calls by keypad-dialing the number, I can only make calls by calling from my contacts. If I try to DIAL a number, regardless of whether they are IN my contacts, I immediately get this message: "N...
When does PM support esim?
Telus and Koodo already support esim. Why PM still didn't support esim?
Calls and text are good, no data
I can call and text to and from the new phone, but my data refuses to connect. Help?
Resolved! Prepaid Data plan is not working!
Hi. I just recently purchased Public Mobile Sim Card. It was activated at the store , but it seems like it doesn't work when I use it . Need help. Do I need to change some Settings?
Data not working
Need to speak with a mod. Data is not working?
