Community

dnadolny · 08-25-2021

Hello! We have lost my wife's self-service account password (and answers), and currently can't recover them. Unfortunately, this has happened while we're moving provinces, and the credit card on the account is expiring soon, as well as her current mi...

dnadolny · 03-30-2020

Hi Everyone, A few weeks ago I joined Public Mobile. Last week (I believe), I signed up my wife, since everything went well with mine. Yesterday, we both received text messages from 611 saying that our payment is due April 01. Was this a mistaken tex...

dnadolny · 03-17-2020

I've now had to put tickets in a couple of times for the mod team. I have found them nothing but helpful, professional, and competent. I'm actually happier here with this customer service than with a lot of other over-the-phone customer service I've ...

dnadolny · 03-11-2020

Hi Everyone, I don't have any kids, but I'm at the stage in my life where that's something that could be coming up sooner rather than later. I was wondering if anyone here has much experience with what it's like for kids to have phones and what good ...

dnadolny · 03-10-2020

Last weekend I went to buy SIMs from our local Walmart. The tech guy there was happy to either have me buy and take them home, or help get things set up in the store (no problems with "you must set up an account now" or anything like that). He had sp...

dnadolny · 08-25-2021

Thank you all for the help, that's exactly what I needed to know! For some reason, Step 3 of submitting a ticket, "Verify your identity" isn't working with my community username or my self-serve email address - I went through and filled in additional...

dnadolny · 08-25-2021

Yes, unfortunately my wife likes to have extra security, and chooses random answers to security questions, which are also written down on the sheet that has been misplaced or packed up, so we're not able to get access that way. I did try to submit a ...

dnadolny · 04-19-2020

Pay manually instead! (As in, top-up your account. Keep autopay for the benefits). You should be able to do this right now and get access to your regular plan. Apparently sometimes autopay fails. It's not a bad idea to "preload" enough funds to cover...

dnadolny · 04-18-2020

There are some aspects of psychology at play too. There's a concept called "cognitive dissonance" that can help explain this. If people have spent a lot of money on their phone bills, that idea is dissonant with the other idea that they could have sa...

dnadolny · 04-15-2020

@Anonymous Is there a risk to this that I misunderstand? PM already has our phone, email, and name. The only demographic information entered is your age (with ranges). I think being protective of info is important, but I'm having a hard time seeing t...

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