Mod Team Appreciation

[dnadolny]

I've now had to put tickets in a couple of times for the mod team. I have found them nothing but helpful, professional, and competent. I'm actually happier here with this customer service than with a lot of other over-the-phone customer service I've received over the years.

Is there anything that I can do to show appreciation to the mod team and thank them for the work they do?

[mitchnet12]

Please and thank you goes a long way. What a thoughtful idea @dnadolny! Always remember that there are people at the other end that have limited control, don't write the policies, and do what they can to serve others!

[Staliger]

@dnadolny Yes, mods are awesome. They helped me several times within an hour in prompt and professional manner. Great job, @Alan_K ! Thank you all! :robothappy:

[AE_Collector]

Nothing wrong (that I know of) in mentioning those that helped you here by name. I did that awhile back in a topic and it obviously was noted and commented on by their superiors.

AE_Collector

[ShawnC13]

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@zblackma wrote:

@dnadolny, depending upon what you mean by anything would be to find out where the call centre is located.

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I had asked for this information a long time ago when I knew the mods were located in Montreal. @Mary_M  one of the lead mods at the time said that it wasn't necessary and that my message of thanks was enough and would get passed on.

[Alan_K]

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@dnadolny wrote:

I've now had to put tickets in a couple of times for the mod team. I have found them nothing but helpful, professional, and competent. I'm actually happier here with this customer service than with a lot of other over-the-phone customer service I've received over the years.

Is there anything that I can do to show appreciation to the mod team and thank them for the work they do?

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Thanks @dnadolny, the team and I really appreciate these kind words! 

[darlicious]

@dnadolny  Whenever I deal with the moderators I always ask for a review link at the conclusion of our service interaction. This gives you the ability comment/compliment the moderator on their customer service and gives direct feedback to public mobile on their performance.

[Sarah_D]

@dnadolny Thank you very much for your kind words! We are so glad to hear that you had a pleasant experience. I have shared the post with our Moderator Team and can assure you this made them all smile, which is especially nice given the circumstances we are all in! Take care! 

[dnadolny]

@will13am Thank you. I wasn't sure how closely they monitor the boards!

[dnadolny]

@zblackma That's an interesting idea! Maybe send a pizza or something like that?

[will13am]

@dnadolny , posting here is an excellent show of appreciation.  Public Mobile does monitor the forums.  Always good to see positive feedback.  

[Triguy]

Send a private message to @Alan_K who works for PM.  I think they would appreciate the feedback.

[zblackma]

@dnadolny, depending upon what you mean by anything would be to find out where the call centre is located.