Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,I used to be able to send messages by imessages no problem when I had a virgin mobile sim card. Now with public mobile I am having problems. For imessages it is saying that there was an error and not able to connect for imessages.
hey guys, after you used your data limit publicmobile it shuts your data off?? or it keeps going at lower speed?? if not they charge you for going over the data limit?? please let me know guys...thank you...
Resetting password, email delayed & then password reset timed out...4 hours later after trying to figure this out today, after 5 is EVERYBODY TALKS instead of from Public Mobile, no wonder my searches for it could not pick it up & it timed out. If ...
Hello helpful community !So, somehow I managed to use all my data ( 2GB ) in one day, 6 days or so in the month.With 2Gb available, I've actually used 2.5GB in one day. Funny stuff.My ballance owing was 0$ before this.I went and bought 1GB data addon...
I just changed my plan from 3 mounths to one mounth for 40 dollars it went though in my funds but my phone is not working member for 3 years
Got a new SIM card. Tried to reactivate. Won’t take payment. Made a payment with the 611 option. Now says I have $15.00. Tried to reactivate. Still wants a payment even though the balance is zero.phone does not work even though shows public Mobil and...
I was setting up an account for my mother. Bought a SIM card and filled in all the required information to get her number ported from Rogers, set up Autopay, etc. While we were finalizing the set up process, we lost internet connection and recieved a...
HiHow many person an individual can refer
My husband has autopay set up and money came out of his account but it says its suspend how come
Hi, I'm curious how long distance works from a technical standpoint. Obviously here in Canada we have our mobile carriers so if we call over to the States, for example, is Public Mobile/Telus connecting to a mobile carrier from the States in order to...
I changed my plan over this past weekend knowing my renewal/auto pay was coming up September 3rd. I just logged in today to check my plan, and it seems to be missing half hte features. The plan I chose is: Promo $60 UL Can and US Talk and Text 8.5GB ...
My account has been suspended due to 'insufficient funds' but I just topped up using a payment voucher. How do I reactivate my account?
I have been trying to change my phone number and it keeps telling me change failed. and its drivinig me bonkers. i need that new phone number and leaving my computer soon lol
I just purchased 1gb US roaming data $20 plus unlimited US text $8 my payment of $28 was accepted but only the data is showing on my account ?
I have activated my account with the wrong number. I am now able to call out but not receive calls. If there is any advice on what I may do to remedy this I would love to learn how to reactivate or get the number fixed so I can call out.
Callers have been unable to leave me a voice mail message when my phone is out of cell phone coverage (ie. I've gone to the cottage or I've left the country with my phone). Callers receive a recorded message "1UT1. The client you are trying to reach...
Hi,I like to change my plan to $10 per month
i dont understand the charges on my phone my plan is $35 and i was charged like $62 i dont understand these charges and how do i get if fixedSep 2, 2019Unlimited Talk to Canada and the US/Appels illimités vers le Canada at les É.-U. $30.00$2.00Sep 2,...
I paid my money but I don’t see any reactivate button when I logged on
Hi, I have a 50 minutes per month plan but last month I also bought a 500 for $5 add on. Now I am almost out of my 50 minutes and I was wondering if my add on minutes would have rolled over to this month? I have only used 79 minutes from my add on. T...
need to pay my bill is there a place i can pay it
Hey, I'm wondering of where I might find some used phones, particularly aging flagships. I know about Kijiji, eBay, Amazon, Staples and Best Buy but I'd like to avoid these if I can.
I have never had a data plan, after the recent granting of 1G free data to my plan I decided to check it out. I turned on the data slider in settings, but no dice. Data has been credited in my PM account. Any ideas?
I just signed up, have sim card in, went through the sign up process, picked new phone number, did auto pay with credit card, my credit card shows pending payment of $44, my account shows $2 balance for auto pay and I have no service. Does this take...
I made payment so how long till I’m not suspended anymore?
Hey! I have an Alcatel, which is being used by me for over a year. Today I turned it on, and the first LED light is red. That has to mean there is no connection. I tried connecting and my device says that I am connected to the Wi-Fi, but there is no ...
I was setting up my mother n law with a new account everything was working as normal until the port over her Koodo Account is still active When I was activating auto pay in the last stack it was taking forever how do we know that nothing was charg...
I'm in Canada, but my tests won't send to a friend even though I can recieve theirs. Using an iPhone, and trying to send to someone who is in Australia. I also have the $50 plan. Thanks in advance!
