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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25283 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36679 Views
  • 185 replies
  • 27 Bravos

Check your balance

Go to my account sign in and check your balance call details data use how much left

7785511800 by Great Neighbour / Super Voisin
  • 3650 Views
  • 5 replies
  • 1 Bravos

All of sudden my services does not work.

So I am currently in vancouver. I just paid for my plan also played for an add on. However I am having issue to use my phone now. Can not call or use data. Help?

michk by Great Neighbour / Super Voisin
  • 628 Views
  • 2 replies
  • 0 Bravos

Anyone experienced dropped calls after using for extended period?

So I was calling a friend of mine who LOVES to talk, and after about 3 hours it just disconnected for no apparent reason. Has this ever happened to anyone else?  Because i was thinking about recommending PM to him but if this has happened before, the...

jclaydon2018 by Great Citizen / Super Citoyen
  • 561 Views
  • 3 replies
  • 0 Bravos

Will somebody ever reply or not? I need help!

I do not know what to do and I am thinking already to complain to other organizations (consumer protection or similar governmental bodies) since nobody replied to me. I paid for the service (two days ago) which I do not have and never had since I pai...

DDKA by Good Citizen / Bon Citoyen
  • 1715 Views
  • 17 replies
  • 0 Bravos

Transferring phone numbers

When setting up a Public Mobile account for my wife I used her previous cell carriers number from Virgin and put my Virgin number as "alternate number".  Somehow when her account was complete the system assigned my old cell number to her.  I went int...

Bruce by Great Neighbour / Super Voisin
  • 562 Views
  • 2 replies
  • 1 Bravos

Wifi Seem to be Slower After Switching to PM

I use Shaw Open when I am outside. I noticed Show Open wifi seem to be slower after I switched to PM. Is there any reason to this or am I just imagining it?

1third by Great Neighbour / Super Voisin
  • 1387 Views
  • 6 replies
  • 0 Bravos

Resolved! Incoming Calls are not being received

I recently joined Public Mobile, everything is working fine except incoming calls. Whenever someone tries to call me the call does not go through and it does not even ring. What is the solution for this? Thanks a lot ! 

vanu by Good Citizen / Bon Citoyen
  • 2051 Views
  • 12 replies
  • 0 Bravos

Resolved! Excellent experience at London Drugs!

I’ve been on the fence about switching over to PM since January. When I called my service provider to see if they could match OR at the very least be within $10 of PM’s plans, they could not. They still convinced me that by joining PM, I would not be...

Chantal_G by Great Neighbour / Super Voisin
  • 4643 Views
  • 15 replies
  • 9 Bravos

Better deal

Koodo  just sent me a message and offered me  the same unlimited everything plan but with 10 gigs of data and a $0 new phone all for $60 per month. How about it Public Mobile will you match this same offer for your customers or would you rather us ju...

Brewski by Great Neighbour / Super Voisin
  • 2261 Views
  • 13 replies
  • 0 Bravos

Usage History question?

On my PM iPhone I get the following... Is this PM sending this or Apple? I am on the $10 plan with no data. 

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TMS by Model Citizen / Citoyen Modèle
  • 1198 Views
  • 10 replies
  • 0 Bravos

Resolved! Friends are reporting huge improvement in service

I have referred four friends and previously they were having zone issues (not being able to phone or text when out of town, etc.), huge delays and uncertainty in receiving texts (sometimes they wouldn't come through until the next day) and an inabili...

Rascal by Model Citizen / Citoyen Modèle
  • 2026 Views
  • 8 replies
  • 13 Bravos

911

Hellotoday my family experienced a health related emergency, my son is 12 years old and is completely deaf and does not talk nor does he talk on the phone does public mobile offer 911 texting should we be in this situation again? 

jesscusw by Great Neighbour / Super Voisin
  • 2026 Views
  • 5 replies
  • 2 Bravos

I'm being charged too much

I tried to upgrade my plan last month. I still don't have cross Canada calling yet I seem to be paying for it. Any help would be appreciated.

SuperMallard by Great Neighbour / Super Voisin
  • 690 Views
  • 5 replies
  • 0 Bravos

What date does the US roaming data add-on start on?

I just purchased the US roaming add-on (data only) and it immidiately said it's active on the summary page. I thought I could select a starting date. My trip doesn't start untill a week later. Any one knows how exactly it works? Thanks,

zaoann by Great Neighbour / Super Voisin
  • 1800 Views
  • 8 replies
  • 0 Bravos

WOW mobile deal

Is the WOW mobile deal real the one with the free sim+free month+$10 credit for new user? I don't see any post here but I see it on redflagdeals.

Shutdown by Model Citizen / Citoyen Modèle
  • 1041 Views
  • 5 replies
  • 0 Bravos

Resolved! I need assistance from a moderator

I messaged the moderator team twice with no response. I need help getting into my account and my monthly plan expires tomorrow. I want to change my current plan to a cheaper one since I dont use much data. I reset my password numerous times with the ...

codysmith2018 by Good Citizen / Bon Citoyen
  • 3255 Views
  • 22 replies
  • 0 Bravos

Will I lose my rewards if I port in a number?

I signed up a few days ago and selected a number, and I have some referral rewards already posted to my account (one from being referred and one from referring someon). My question is, if I port in a new number to this account, will I lose those rewa...

ZaHead by Great Neighbour / Super Voisin
  • 1340 Views
  • 8 replies
  • 0 Bravos

Change of plan

I am currenly on a $40 500MB plan, but the person at the store who active for me didn't put text in there, can someone help me to put the text feature into my plan.  Please help.

k2 by Great Neighbour / Super Voisin
  • 861 Views
  • 5 replies
  • 0 Bravos

Resolved! Hello. New subscriber with no data

I just signed up for the 4.5gig 3G data plan, but my data doesn't work. It's on, but shows 0mb used. can't send or receive internet or pictures through text. I've restarted the phone. I have a Samsung s7 edge. Plan was activated yesterday. Thank you

lorvar by Good Citizen / Bon Citoyen
  • 1174 Views
  • 4 replies
  • 0 Bravos

Resolved! Do Telus phones need an unlock code to use PM

I just recently tranfered to Public Mobile, and depending on how i like the service, i may recommend it to a friend of mine at the end of the month.  So far, I'm not encouraged - with the delays in the moderator system, it tooke me 4 days to transfer...

jclaydon2018 by Great Citizen / Super Citoyen
  • 3939 Views
  • 9 replies
  • 0 Bravos

Resolved! Unable to login/unable to get service

Hello, I signed up 3 days ago, following all instructions. My credit card has been charged.-I cannot get PM service working on my iphone 6 (data or telephone) after inserting SIM- I have restarted phone several times. I updated APN. Under cellular da...

dsmckinnon by Great Neighbour / Super Voisin
  • 1745 Views
  • 7 replies
  • 0 Bravos

Data works for a bit then drops

I have 4 GB left but I'm finding my data will occasionally fail especially when it comes to FB Messenger, Hangouts and certain apps like Kijiji.It will work ok on Google Chrome though... like right now. I'm im the Huntsville area and the huge bell an...

Angela81 by Good Citizen / Bon Citoyen
  • 778 Views
  • 5 replies
  • 0 Bravos

couldn't make a call

 Hi,ported to PM few hrs ago. I have $30 plan with 500 MB 3G with Canada wide talk plan. But when i try to call it says talk is not included in my plan. I added funds $30 to my account. But same issue. Need help as soon as possible.

anoopanu by Great Neighbour / Super Voisin
  • 640 Views
  • 4 replies
  • 0 Bravos

how to reach at least the top 50%

Hi Im kind of new in this community blog  I ld like to know how to reach at least the top 50% and so on more to benefit of aditional credit duliscount on the Public Mobile phone. ThanksJean 

JDuchesne by Great Neighbour / Super Voisin
  • 2043 Views
  • 15 replies
  • 0 Bravos

wrong tax in my payment

Hi. I just join the Public Mobile plan I have the 50$  plan and they put me the provincial tax of bc because my area code is 867. I live in Northwest Territories and we use that same area code. 867. instead to put 5% tax as it is in NT. (total 52.50$...

JDuchesne by Great Neighbour / Super Voisin
  • 1363 Views
  • 10 replies
  • 0 Bravos

Resolved! $25 Friend referal

Hi~I have two friends referal, but I cannt get $25*2 until now.My friends joined public mobile on July 29 and July 30.I know I can get $25 for each friend referal. How can I get $25*2 rewards? 

godon1111 by Great Neighbour / Super Voisin
  • 3131 Views
  • 17 replies
  • 0 Bravos
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