i forgot my voicemail password

[CMIESC]

i forgot my voicemail password, what can i do next? i used reset password, not working..

[LurganIeUk]

Reset password for voicemail here. 

[shep22]

@CMIESC hi in your self serve in voicemail password reset what happens when you type in your 10 digit phone number will it accept it?

[CMIESC]

@Triguy THANK YOU

[LurganIeUk]

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@CMIESC wrote:

i forgot my voicemail password, what can i do next? i used reset password, not working..

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Am I missing something? You need a voicemail password change or a password reset for your “My Account”?

[dabr]

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@CMIESC wrote:

i forgot my voicemail password, what can i do next? i used reset password, not working..

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@CMIESC  You'll need to message moderators and ask them to set a new PIN.  Here's link to reach moderators via SIMon: https://publicmobile.ca.ada.support/chat/

You can also try private messaging Moderator_Team here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Triguy · Accepted solution]

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work