Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I received and loaded 2 different sim cards for Public mobile yesterday. I was advised that your sim cards will fit the S5, S6 and S8 Samsung phones. I attempted to fit the sim card into the S5 phone and it would not fit. What do I do? I put the card...
I've been working PM for about 4 years and generally didn't have any complaints. In the past month I've been told by several people that they called me and it went straight to voicemail and I never received any notification. This has happened in all ...
I just noticed that the usage log is showing entries with timestamps an hour off from reality. Is it in the wrong timezone, forgot about daylight savings?
I have automatic credit card top up on for the past two years and have never had an issue. My plan was to renew on April 1. All of a sudden my plan was cut off and the automatic renewal didn't work. I need my phone for work so I went onto my account ...
I lost my sim card that is a montreal number ,but I am in calgary alberta . what should i do ? I need to call public mobile and I cant find a call center number.
Hi, As I am very ill, I am preparing a document for a family member to follow when I eventually die, to cancel my accounts, including the one here at Public Mobile. Is there a simple way for that family member to do so, other than using my account to...
HiI was charged a total of 22.95 three times and 16.95 once. Never got confirmation it went through or anything. Tried using my phone while in the USA on both my trips and it was not working for anything i paid for. I am reading here that others had ...
I have $15 off my next bill thanks to reward points. I was wondering however if I can instead revert them back to points and gift them to a friend instead?
Hi,i just purchase US Roaming talk text for $15.00.1) how do I know it’s activated and I can use when I am in the States.2) what do I need to do to use this feature?thank youjessica
On March 7 I requested an add-on for US public roaming for 10 days and was billed $22.40. I was also billed this same amount again on March 8th. The March 8 is a duplicate billing which should be reversed. At the end of the initial 10 day period, I r...
I activated a SIM last year but during travel, I misplaced it. I bought a second SIM and switched it on the account. Now I found the first SIM and since I got a second phone I want to use it. But I get an error that SIM is not valid. How can I "...
I can't get text message from an Iphone user which is always sent as an Imessage to another Iphone user while my own phone is Samsung A72. What can be the cause of this problem and please the solution to it
I just signed up last week with this carrier. When I look at my account payment history, there is a $15 charge for extra data that I did not ask for. How do I get this resolved?
HiNeed to apply a credit for the voucher that does not work to the credit card now attached to my account. I wont be using the credit next month as Im going back home to German. Customer support for this is difficult to find. I have submitted a ticke...
Hi, I don't know why I've bought this card for almost a week, but it hasn't arrived yet, the internet says it only takes 3-7 days, and I can't find the logistics status, can anyone help me?
Hi!My cell reception in my house is very spotty, I can walk several feet and my reception changes drastically to the point where I drop the call. My next door neighbour which is on Telus ( Public is owned by Telus) had a similar problem.He called Te...
Hello,I had just activated my SIM card and have just installed it in my phone. But when I had installed the SIM, it says that "SIM not supported" and that it is from a carrier that is not supported under the activation policy. Also stating that, I wo...
