[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Refund
I would like a refund for 36.75 please. I wanted only 1 plan of 35.00 and was charged for 2. I received an error message both times when I tried to activate the Sim card. Why did it charge me when I received the error message
Resolved! account suspended
help i have auto pay and account is suspended. Credit card is valid and i even tried to add another card to no avail...help
Resolved! rewards not applied but i should still be in rewards (not points) program
Was receiving rewards for loyalty, auto-pay and referrals for more than a year. Got them Feb and March 2022 like usual. My April monthly fee did not have the rewards applied. I didn't join points as far as I can tell in my account and also do not rem...
No Texting/Response Paid Service Since Apr 17,22 w. Online Email(s) to Moderator(s) Unanswered
I've emailed online to Moderators since Apr.17,22 with no response/texting service. Service fully paid including Apr.21,22 till now so far. Pls. explain and address texting issues,"Messaging keeps stopping". This is unacceptable business. Will ca...
Resolved! Sim Card damaged
How can I replace my sim card that is damaged?
Resolved! porting of my number didn’t work?
i try to set an other number for my daughter, i tried to port the number from fido more than a week ago and i called fido to see what happened, they told me that the number stiil is active with them. i want to do the porting again, but unfortunately...
Resolved! top-up due amount
Hi, Just recently I have received an email from you saying that I have to top-up my account to self-serve to reactivate my plan before May 3rd 2022. Today I tried to top-up "due amount"Then , I got a message "Unable to Process TransactionSorry, your...
Resolved! cannot remember username or pwd to my son's account that I pay for
I pay for my son's account (name removed) using my credit card. I had to get a new card and I need to update account payments but I cannot. I also have an account for my other son (name removed) using (e-mail address removed) and the pwd for that ac...
Resolved! Referral add
Hi, How do I add a friends referral number after signing up? The agent couldn’t get it in when I asked.
Resolved! Plan & Data Addons Page is Down
When I try to access this option I receive this error: Oh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page Cannot purchase add-ons.fg
Getting current balance back
I paid 3 times my plan by mistake a few months ago, I currently have $39 as the current balance of my account and the next payment is coming next month, now I have to leave the country pretty soon so I wouldn't keep using the plan, I wonder if there ...
Overcharged
Please review my April 4th payment of $16.80. Since I joined I have paid a monthly payment of $11.20. Why am I now being charged a higher monthly rate. If this is done in error please reverse the overage and if not please explain the changes that ...
Resolved! can't reset my password
I forgot my login infoand I try to reset my password, but page pop up failed to login when I double entered my email address to reset my password.
Appears my account has been hacked
It would appear that my account has been hacked and somehow disabled. My original email address is still linked to the account but all service other than internet has been disabled. When you call my number, you still get my voicemail, but cannot call...
Resolved! Stolen
My phone has been stolen. Will I still be charged?
Resolved! Sim card change
I lost my sim card and don’t have access to my email but i have access to public mobile account.How to change SIM card?
Resolved! Requesting invoice displaying monthly payments for 2021
Hi Public Mobile Community, I need an invoice displaying my monthly payments for 2021 for tax purposes. Many thanks,
Resolved! Self serve login
I need to change my self serve login… I made an error when inputting my email.
Resolved! Out of data & need more data immediately
I've used all data for my existing $50/10GB plan. I've add $50 to my account. But I can't restart my plan by using change plan. I don't want to add extra data before the next renewal date as it is very expensive. I've submitted the $50/10GB plan and ...
Resolved! My phone is not working as plan has expired
Payment for the phone was due on April 27 , 2022, since the account didn't have valid credit card, my account expired. Now I added new credit card and topped it up with 33 dollars and i had 3 dollar credit. My plan is 35 dollars. My phone is still no...
Resolved! I've got overcharged. Get my credit back
Public mobile is billing me six times in one month. It should be only two in a month. However, I got charged $167.24 just in APRIL...! It's insanely nonsense Compared to My plan is $35 monthly. I tried to figure out where all of this money goes in. I...
activation
I have activated my SIM card, and can log into my account but my phone does not work, I am now disconnected from my previous provider and have no PUBLIC mobile either ..HELP
Resolved! Can't see/change plans
I cannot view my current plan, view new plans, or change my plan. Please help. I would like to change my plan. Thanks.
Can't Change Plan
I am currently trying to change my plan. When I go to the page to change it, where all the new plans options should be, there is nothing. At first I thought it could because I didnt make a payment into my account, so I did that for what the new plan ...
No SIM
Transfered my Iphone SE 1 hour ago. It says no SIM - but my iPhone is already unlocked. What do I do?
Resolved! New phone old sim
I have a public mobile account. I am getting a new (used) phone and wonder if I need to register it... can I just swap the sim card into the new phone? If not, what do I do to keep the same number etc?
Resolved! sim not received
Hi, I ordered a new sim to my home address on April 13th. I know there are some delays due to covid but how long does it usually take?
Resolved! Welcome points not credited
I am new to public mobile I got an email about receiving 5 points as a welcome offer but it’s not credited to my ac when I login it doesn’t shows any points credited. Can someone help ?
