Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi!My phone out of nowhere can neither send nor receive phone calls, Ive been with Public Mobile a few months now and have no issues up until now, I have autopay set up and got the confirmation that this bill has been paid so I don't know why this wo...
Hi there, Apparently I don't have the correct password in my password manager for some reason. I changed my password last week but I guess I didn't update it. Now when I try to use the link for "Forgot my password" and I enter my email, I get a datab...
Hello, I am not sure how the rewards work. Also me and my sister set to a auto pay service and she will be paying for the bill for both of us. Recently, it was the end/start of a new month cycle but only half of the money was taken out meaning bill ...
I am having difficulty connecting to a network for my data usage that isn't Wifi. It would be nice to be able to use the data I pay for through Public Mobile. My phone is likely setup wrong. It is a Motorola Droid Razr. My service area is Kamloops, B...
Hello, I recently switched to PM for my cellphone carrier and applied for the AutoPay rewards. However, when I log into my account, the reward does not appear on the "Available Funds" header.Also, I used a reference code when activating, but the $10 ...
Does it save if I send voucher photo on line?
Initially, I have purchased an Add-on for $8.00 - US Unlimited calling for 10 day period after my payment, my balance showed as $8.00 till now everything went well. I waited for the Add-on to update on my plan. But, no luckI called Customercare and a...
I bought voucher from shoppers, but it couldn't add on, why? anyone have idea? thanks
I ordered a SIM card on June 23. But I haven’t received it until now. Did you mailed it to me? How I can track it ?
Im being told to enter my PUK number. Now locked out. Help please
I have purchased an add-on (400 min Intl Long Distance (Incl Canada & US)) on July 6th, 2020. But now if i try to call outside of Canada, it is saying "Talk is not included in your current plan". Thanks in advance. I have submitted a ticket today. An...
Is there a way I can quickly check on-line the date I started my Public Mobile plan? I want to keep track of when my loyalty reward kicks in each year.
add one I purchased a add on and didn't realize my plan ran out that same day it just around June 30 the ish but the add-on wasn't credited to my account
I just added 1 GB of data to my account, but don't see it showing up under Add-Ons?Is there a delay?
im set on auto payment and now my account is suspended and there is no way i can get it running... chatted with simon too of no use... please help menoorbhanja
Hi,I am looking at downgrading from the $35 plan to $25 plan. Will I loose my add-ons and promos if I do that?Thanks,AK
Not related to Public Mobile: This is a Telus Mobility billing matter.
I went through the entire process of activating my new sim card..but there was an error finishing the activation process. Now it doesnt recognize my account and when I try to start over it says invalid sim number? Any suggestions
My plan ended today,i try to do voucher like i always have and only been getting "sorry we not able to process this request" and i don't remember my logins, I think i made them long ago and never really used them because i always just used voucher.So...
I have a new unlocked phone . Do I need to do anything other than insert the SIM ?Does any info in the account profile need to be updated ?Thanks
I have an iPhone 7, and have nationwide calling with my plan and have been with PM for about 4 years now and haven't had any issues. But all of a sudden I cannot hear anything when answering or making phone calls? There is no sound of ringing or the ...
I paid $40+taxes to renew my plan but it is sitting in my account and my data has not been reset
I'm wondering why my plan is $27 when it should be $25 for 30 days and my husband has the same plan and his bill is $25 and then with discounts his his $21 and we both have the same features on our accounts pls advice thanks you
Thinking about changing the plan for my wife who is travelling and needs more data.Seems like a better deal to just change her plan for the 2 months she is travelling.Any disadvantages to changing from the $25 plan to $40 plan?Not sure if the charges...
Sim card never arrived.. paid for two Sim cards on June 8. I have checked that I gave them the correct address. I've made at least 2 inquiries before. But no replies that I am aware of and definitely nothing received by mail as promised. Is there a...
This first message of the the thread really says nothing about Public Mobile other than "is good".
I am able to login in my account and successfully added a $25 voucher and another $1 using credit card. I was on $25 plan before it expired. I do still have 19 days for the 90 day period to be over. Still can’t get the account reinstated. Pls help
Hey guys, Was wondering if any of you guys know how the minutes consumption works for the 15$ plan. I have recently singed up for this plan and I thought that the incoming calls were free, but when I checked my usage recently it showed that I have us...
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