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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! can't log into my account

i tried using the email and password that i signed up with. NO GO. i tried to reset my password. NO GO. Public says that the email is not valid. (i find this hysterical since it was PUBLIC that just sent me a welcome email to that VERY ADDRESS) als...

Resolved! Picture Messaging Uses Data?

I see a lot of cell plans (Public Mobile and others) say unlimited "picture messaging" but what does this really mean? My experience with other cell providers is it always uses data and I just signed up to Public Mobile and it seems like it uses data...

Response to coordinator questions

I was asked to provide some info in order to verify my account and get help accessing it but I can’t. An overlay document covers up the page so I can’t send a reply.

Resolved! Phone Compatibility

Will any phone that worked with Telus or Koodo also work with Public Mobile without having to unlock?

Resolved! Re: Not able to get incoming calls

So, I just got started with Public Mobile 2 days ago. I couldn't get started immediately because my phone was locked by my previous provider. My phone is now unlocked and I am able to send and receive text messages and outgoing calls work. However, ...

Resolved! Policy for seasonal break when not using phone sim in winter months, if any?

Last few winters, when I went down to Mexico for the winter months, I switched to the $10. per month plan, because I was not using the Public Mobile sim while in Mexico. I see this year, this plan is no longer there. Telus, the right arm of Public Mo...

referral reward not shown

Hi , My account number is xxxxxxxxxxxxxxx and i used the referral code xxxxxxxxxxxxxxx but i dont see the $10 reward in my account. I just activated my account in the last 10 mins. edited by computergeek541: account infromation removed

Port request

Resolved! Re: Bring over current number from Koodo

Hi all,ouI have just activated mt simcard with Public Mobile. Now I want to bring my number from Koodo to Public Mobile. Can someone please help me ? Thank you.

Resolved! forgot password and security question answer

how can I log in to update credit card

Resolved! Data only

Is it possible to use the data add-on for data only? I don't need extra services and $15/gig rolling over would work for my needs.

Resolved! Request a specific Number

Hi,I would like to request a specific number. It was originally activated on Public Mobile many years ago, and ported to different carriers over the years. It has now been cancelled and is still available. Can I activate that specific number on Publ...

URGENT..I NEED TO SIGN IN !!!!!!!!!!!!

Resolved! URGENT..I NEED TO SIGN IN !!!!!!!!!!!!

Hi there,My email address has changed and I can't remember my password. I need my account information PLEASE to log in. Please any moderator HELP ME!!!

Resolved! How can I reset my account password?

I have forgotten my password and the security question doesn’t work.

Resolved! Plans and add-ons

I want to add more data to my plan what do i do

Re: unable to change APN

i need to estatementplz send me xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx edited by computergeek541: removed e-mail address

Resolved! Receipt of SIM card

I have still not received my SIM card and it has been a month since payment (3-7 business days!!??). Please advise.

New to Data

I have never had Data before. Can someone give me a general timeframe on how long 500mb would be? Does it use more data depending on what you are doing? I.e. social media, vs. watching a movie? Thanks!

Resolved! New activation says incorrect SIM

I'm new to PM and I have a phone I'm bringing in. I ordered a SIM card online and now trying to activate it. I have NOT removed the SIM card from the package yet and have NOT put it in the phone. I went through activation of creating an account an...

Resolved! Invalid sim error

Hello public community,I just bought a PUBLIC sim card, everything in the activation process was going well, I chose the number, and the plan, added the vouchers and when I pushed process, there was a message telling me to wait and afterward it said ...

Resolved! Call forwarding set up

Hello, I have an unlimited Canada-wide talk plan and I’d like to use call forwarding over the next month or so. It is to a Canadian number.When I follow the prompt on this help page to turn on unconditional call forwarding I get the message that “sor...

Change plan

I want to change my plan

I have 100 min canada wide plan, but it's telling me I don't have a long distance plan

Is this their way of telling me I am out of minutes? I'm calling a local number

Resolved! 866 and 877 numbers filling my voicemail without calling

Pretty self explanatory in the title, but I get constant voicemails from 866 and 877 numbers that are blank. In addition, they somehow leave these blank voicemails without calling me, so I can't block the numbers. Anybody else have this issue/know wh...

service

All of a sudden my phone can't pick up the Public Mobile service! I've rebooted the phone. Help!

Resolved! Suspended account

I'm on auto pay, payment came out yesterday but my account got suspended, very frustrating can someone please help.

Resolved! New activation 404 errors two times now!

I'm trying activate a new SIM and last night I got a "404 - File or directory not found" after entering my credit card. This happened immediately. There was no time for anything to "timeout". I checked my card this morning and it was not charged. Did...