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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How do I access my referral code?

Just set up phone for my son and the number is linked to someone else when I call him. Yet he is abl

Activating account - SIM card problem

I'm trying to activate my a/c. There is not enough space on your online form to include all the numbers of my SIM card. It's one space too short.

Cannot receive calls

Able to phone out but cannot receive calls. when someone calls in operator says "number cannot be as dialed, please check number and dial again". Signal strength good, flight mode off, sim card installed correctly. Do you have a solution.?

New number Call failed?

Hi,I just signed up a couple days ago, was given a new number…can’t make a call?

Resolved! "Long distance charges may apply" when making calls outside of Toronto

I have a Canada-wide plan, but when I make calls away from Toronto, I get this message:"Your call is being connected. Long distance charges may apply."Is this normal? I don't want to get charged for no reason.

Resolved! AutoPay on my account will expire in 30 days

Dear Sir/Madam, 611 texted me saying: "The AutoPay on my account will expire in 30 days. Please visit selfserve.publicemoblie.ca to make an update to ensure uninterrupted service. (2/2) What does this mean? What do I need to do in order to continue A...

Resolved! I Started having problems receiving texts

I started having problems receiving texts from a friend. I was with her and she sent me a text and I didn't receive it. I checked everything I could think of and I'm not an airplane mode and I can't figure it out any help would be appreciated.Just in...

Re: New sim card without knowing account info

I have been hacked my whole account

Resolved! Change Account Email

Hello,I must change my Account email (not my Public Community email.) How do I do this?Thanks.

Resolved! Just ordered the sim card online

I just ordered the sim card,now I'm trying to make an account but it keeps asking me for my Public phone number ???

"Plan expired" ???

Just logged into my account and it says my plan is "expired" ??Can't make or receive calls ??Updated my CC info, so what's the problem ???

Calls

Resolved! Calls

Not receiving incoming calls.since switching to public mobile.

Error Code: 821 Trying to Sign up Friend

Resolved! Error Code: 821 Trying to Sign up Friend

I am trying to sign up a friend and I have an error code 821. It said I need to create a ticket, but i'm unable to. Please help.

Cha Ching Texts are back!!

I just got one! Is this a good thing? Has it been fixed up?

Offers for new customers

Resolved! Offers for new customers

Is there any promo offers, discount for existing customers aside from the rewards?

Best plan for Canada and US travel

I will be frequently traveling to the US for extended periods, so I want to switch to a plan where I can receive my Canadian calls and texts in the US, call US and Canadian numbers, and have data in both the US and Canada. i was looking at the $50 pl...

Resolved! Locked out

Why is account locked out despite payment?

Login locked

Resolved! MEID

Just got a text saying they are having issues transferring my phone number because of an incorrect MEID. They said someone will phone but I am impatient, can I fix or hurry this process up myself? The original SIM is still in the card.

Credit Card Issue - Locked Out?

Hello. I am trying to replace my credit card and I believe I tried too many times (using incorrect methods) and locked myself out. I tried 5-6 times and eventually landed on this (from @darlicious Reboot your device.Clear your browser, use secret/inc...

Need a PIN from my sim card

Hi team, I changed my phone and sim card asking PIN code. Please help, 3rd day without connection. Need urgent for work.Thank you

Resolved! Is the Ulefone Note 11p compatible? Compatibility

I didn’t see this phone on the compatibility list, but it is a newer model. Does anyone know if it’s compatible?

PUK

Resolved! PUK

I tried unlocking a phone and put the wrong pin in. Now it is asking for a PUK number which now apparently has to come from public. How do i get this

Resolved! loss cell phone

I have lost my cell phone how do I activate my new cell phone and sim card?

Resolved! blocked account

Hello, good afternoon, I forgot my password and my account was blocked, I need to recover it to be able to register my new payment method. somebody could help me? Thank you so much

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