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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! No Sim no account, money still gets out of my credit card!

Guys I have a problem, I do not know the email that was used (it was a sim I purchased for my mother) and both her emails do not receive public mobile services. Now she traveled to another country with the sim card. No access to the sim card. And mon...

Can not call !!

My husband forgot to renew before expire day(27th October), and he added 20 dollars on 30th. He thought if he add number 30th, then he could use phone... but even he added 20 dollars, He couldn't use his phone. So, we asked to worker at London drug, ...

Resolved! I want to add data plan. Do I have to give my credit card number?

Hi, I would like data to use, but can we just pre-pay with cards or must we give a credit card number for what they call auto pay? Thanks!Yana

My refer a friend code is NOT working!

Resolved! My refer a friend code is NOT working!

Is there any reason my refer a friend stopped working?

Outgoing Text Not Working

Resolved! Outgoing Text Not Working

I'm able to recieve texts and phone calls but when I send a SMS out it says "sent" but recepient doesnt receive them. ANy idea why this is?

phone access

Resolved! phone access

I have lost all material related to my phone. Therefore i am locked out of everything. When asked my security question it keeps saying my answer is wrong. I have tried changing it by using capitals, spaces etc and wont take it? What do I do?

my CC is registered with Public mobile but my auto payment did not go through??!?!!

I am getting very fed up with public mobile. Last month my phone service was stopped for a few times while i was away from cell phone reception for a few days and then when i returned home i realized that my phone plan stopped because they didn't t...

Resolved! Service not working! "No long distance?"

I changed my number and now local calls are saying I no longer have an active long distance plan. I have Canada wide calling so this doesn't make sense. please help.

Phone number issues

New to public mobile, and just wanted to switch my current number to this network. I don't have an alternative number, and I don't seem to have any number on my public mobile account. Im desperately in need of help.

Resolved! iPhone 12 Compatibility

I am considering getting an iPhone 12 and noticed this on the website. SIM CardDual SIM (nano‑SIM and eSIM)iPhone 12 and iPhone 12 mini are not compatible with existing micro‑SIM cards.Does this mean the SIM cards Public Mobile sends won't work with ...

Resolved! public sim

where can i find public sim to buy and activate in Ottawa south end. thanks

Resolved! Referral Code If already activated

How do I enter my friend's referral code if the store already just activated my new sim card? They said to activate my profile online where I could maybe input it, but I don't see how.

Here's what I Think PM needs to do to mak the plans more desired and loved

They really need to have plans that cater first to what ppl want So, Talk plans ONLY if ppl only need this Text Plans ONLY if ppl only need this IF ppl chose a plan that had NO Data on BUT had Talk and Text and chose Data Add-Ons, the speeds being LT...

Resolved! Old phone # wasn’t ported over correctly

when purchasing my SIM card at the store the worker typed in the wrong phone # from my old carrier that got ported over ....

How can I get a free month

Resolved! How can I get a free month

I don't have any money to too up my account and I forgot my credit card info what else can I do

Resolved! Sim cards from London drugs

Apparently of London drugs well not sell SIM cards without activating them for you my question is if your having a Sim card issue how do you get a replacement Sim card Quickly? I do not need one I’m just curious on what to do if I ever did need one

MMS and data

Resolved! MMS and data

Hi friends,Does sends and MMS use your data allotment or does it draw from the unlimited testing? Thanks!

Resolved! Reset email

How can I reset my email address?

Resolved! same number change service..?

i m a bell user and how to join public mobile with my old number explain how...? step by step what can i do first thanks

Over was over charge how can I get my refund??

Hello my name is Kathy and and the month of octuber of this year. I was charge twice for my cellphone and on top of that I can't used my data and I don't know why it is kind of frustrating when you can not talk to a human been

transferred from CTExel but input the wrong number

I have just transferred from CTExel, but I type wrong phone number and right account number. When the SIM card was activated, I get the wrong number. What can I do to get back the right number?Thanks a lot for your help!

Resolved! Rewards

How many questions/answers do you need to answer/ask each month to get rewards that take money off of bill?

Resolved! Forget password and I don’t use that email anymore

I forget my password and the email I don’t use anymore. What can I do to change my email and my password