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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 52991 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 61003 Views
  • 186 replies
  • 31 Bravos

Banking

How i can set my card in the oublic mobile sim so that I can make pre authorized payment?

Aaryan by Great Neighbour / Super Voisin
  • 1490 Views
  • 7 replies
  • 0 Bravos

Resolved! No data

I have no data . My data starts on the first of the month. On June 4th I got a notification that I used 75% of my data . Then on June 5th it stopped working . I have 5 Gigs of data . I didn’t use it all yet it’s not working . Why is that? thanks  Esp...

Esperanca by Great Neighbour / Super Voisin
  • 2908 Views
  • 13 replies
  • 1 Bravos

Resolved! data usage

According to Public Mobile, I have used up all of my data (4.5 G) this billing period, but my phone is telling me that I've only used 1.1G  I can't figure out where to see my data usage.

Kitch by Great Neighbour / Super Voisin
  • 2016 Views
  • 9 replies
  • 1 Bravos

No network or calls or texts

Just got a new iPhone XR and it won’t connect to data I cannot receive or send texts or phone calls it worked for an hour then nothing I called apple care and they said public mobile locked me out and to contact you 

Mikeyd83 by Good Citizen / Bon Citoyen
  • 2531 Views
  • 21 replies
  • 1 Bravos

Resolved! Straight to voicemail

Incoming calls are going straight to voicemail. Ported number from bell 2 days ago.No to “do not disturb”yes to working txt and email.iphone xr 

holleranm by Great Neighbour / Super Voisin
  • 1552 Views
  • 6 replies
  • 0 Bravos

won't accept updated creditcard

tried to updated credit card (date and ccv)- message comes that the card is not accepted by card company. Card company says the card is active. Went to the self help and went through the various suggestions multiple times. Tried using a different com...

elgordo1 by Great Neighbour / Super Voisin
  • 1287 Views
  • 6 replies
  • 0 Bravos

SIM Lock Out

If I don't have the card my sim came on and my former SIM PIN doesn't work, how do I get my PUK code to reactivate it?

LordFinn by Great Neighbour / Super Voisin
  • 1450 Views
  • 7 replies
  • 0 Bravos

Resolved! Late payment

I needed to delay payment by one day so i removed auto pay , sometimes public takes the money out of account on different dates . My question is once you remove auto pay is it removed immediately? And my due date is the 8th of june but i wont have th...

dentonb by Good Citizen / Bon Citoyen
  • 2642 Views
  • 9 replies
  • 0 Bravos

Resolved! Account

Why at Walmart do you have  to activate a new plan for a sim card then you can't transfer your  number to  the new plan frustrated and  waisted money just at Walmart so far 

Rob6116 by Good Citizen / Bon Citoyen
  • 2776 Views
  • 17 replies
  • 0 Bravos

Resolved! Any promo code for a new plan

Is there any promo code that i can use when activating a 15$ plan? Any data promo etc, thought to check here Thanks 

Ijazkhan by Great Neighbour / Super Voisin
  • 1632 Views
  • 5 replies
  • 0 Bravos

Not receiving incoming calls

New account just set up on an iPhone 6.  Using a new number (so not a porting issue).  Able to text and to make outgoing calls.  But incoming calls are not getting through.  Restarted the phone several times.  Did a reset of network settings... Turne...

dbrouillard by Good Citizen / Bon Citoyen
  • 3517 Views
  • 23 replies
  • 0 Bravos

Resolved! Daily receiving texts and emails from Public Mobile.

In addition to the many annoying spam emails and texts that I receive and  clicking the "unsubscribe" link to no avail --- I am now also being spammed by PM with various offers that I'm just not interested in. Any ideas on how to stop receiving messa...

BEER by Town Hero / Héro de la Ville
  • 1240 Views
  • 6 replies
  • 0 Bravos

My data is not working

Hello, I am in NB Canada. I got a message that I had used most of my data before the renewal date. I added some money to the account and that seemed to work. Today there was a credit to my account, however I could not access data. I changed my plan t...

juliedmtm by Great Neighbour / Super Voisin
  • 627 Views
  • 2 replies
  • 0 Bravos
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