Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just purchased the $15 plan. In the description it says 'Bonus 250 MB with Autopay'.I haven't activated Autopay, but in my Account under Data & Add-On Usage it says I already have the 250 MB data. Is that correct and can I already use it without Au...
hey guys, i just tried to open up a new account for a friend, transferring his current working number over to public it asked for his IMEI number and i entered it, then we got a message back from public saying there was a problem and they need his ME...
Hi there, I was trying to activate my sim but its not going through. I saw this message : Oops! Looks like something went wrong when activating your account.Please start a conversation with our virtual assistant to create a troubleshooting ticket, an...
Hi there.Today, even though I've been with public mobile for years, I am starting to look for a new service provider because of this issue. I imperatively need to be able to use my cellphone's data on my laptop using hotspot and tethering. When I try...
I didn't have money in my bank for autopsy so I had to purchase a top up card this morning. I added the card and haven't left home since. My phone has been on wifi but I got a message stating I have used 75% of the data included in my plan less than ...
It states "Enter PIN to Unlock" .When I enter my pin it states PIN Unlock attempt unsuccessful. What do I do?
I’ve been noticing when looking at some posts on 3G data, some say that Public Mobile uses HSPA, some say it’s HSDPA, and some say it’s HSPA+Which one is it?I know theres likely not much difference between the three but it’s just a bit confusing.
This question is for people who live in Rural areas, I might go to some on vacation in summer if restrictions are lifted by then (here in Ontario) How is your coverage out there?There is less towers out there and if you are far from one that would ob...
I ordered a data add-on and my credit card was charged but I haven't received the add-on. How do I get it? I've been super annoyed with public mobile and this has made me officially angry.(We can't even claim the system got confused and thinks it's m...
Hey guys. So just opened a new line and ported my number from Fonus Mobile. I'm able to get and send texts and they show as being from my ported number as well as being able to call people and it shows my ported number. But when someone calls me it s...
Hi. I did today top up online using recharge.com. just visit www.recharge.com and click "START RECHARGE", then in the next page Click on "Public Mobile" . in the next page select the amount you need to recharge and put your credit card information. y...
Duplicate thread
Duplicate threas
Hi,I have been using public mobile email to text message for a long time, this is a amazing function.But recently, I always got some errors: It seems xxxxxxx@msg.telus.com mailbox is full, but I don't have a way to access this email email account an...
2021-04-28 VISA charged $28.73 (vs. usual 23.73), meaning the $4 in autopay and loyalty credits were NOT applied (amounts are HST inclusive). The foregoing being the case despite the account portal showing the CR correctly applicable and applied. The...
I find lately that my internet speed is so much slower then normal. When looking through plan changes, there was something about it taking up to 48 hours if you switch speeds (their example was going from 3g to 4g) Where can we get the 4g?!
How do I set the voicemail to kick in after as many rings as I choose?
Hi, I intend to suspend my account for 60 days. I know about the 90-days removal of the account, it will not affect me. Currently I have some rewards and bonuses on my account, will they still be there when I resume paying? In particular:unused data ...
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