05-19-2022 12:37 PM
i put my sim in to a different phone but now I can’t get data
05-19-2022 09:33 PM
@KJM wrote:i put my sim in to a different phone but now I can’t get data
@KJM - if performing a reset of the network settings on the device with the PM SIM card in the phone did not help, check the apn settings: https://www.publicmobile.ca/en/on/get-help/articles?q=apn
If the phone is compatible, ensure you have the latest software installed. And if an LG perhaps you will require a Factory Reset of the device (backup any data first though).
https://www.kimovil.com/en/frequency-checker/CA
https://willmyphonework.net
https://www.frequencycheck.com/
05-19-2022 01:09 PM
Then definitely APN. Provide images of your settings and we can suggest what to change. Or go to the gishan canada reference to get them.
But also what make and model is the phone? Maybe there's a compatibility issue.
05-19-2022 12:59 PM
android
05-19-2022 12:58 PM
Yup I tried it
Can you switch it back just to see if it works on the previous phone again? What plan do you have? Is the data line still showing in your self serve?
05-19-2022 12:50 PM
What phone? iOS? Android? It's likely APN.
05-19-2022 12:44 PM
Did DATA work on your phone before switching?
Is data set to ON on another phone?
Did you try reboot or network reset?
