Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How can I change my credit card info on my account?
Hi, new here and already need help.Wrote in wrong MIED (or MEID, don't remember) while activating. Got a text message (last night at 5:00) saying someone will get in touch with me shortly. Still waiting. Can I do something about it? Thanks.
I have an android Motorola phone am having trouble sending texts to certain people. There are days when messages are randomly not received by the other person (even though my phone says delivered), and vice versa. Restarting my phone sometimes helps ...
My wife and I have the same plan. We don't have data (except the freebies given to us from time to time), and we keep data off so we don't incur extra charges. However, she can TEXT and add a photo when on our local WiFi, but I cannot. Should you ...
I can’t seem to reach anyone at Public Mobile. You are asked to register with the community to create a ticket to submit to a live agent. Community account created but nothing sent to my registered email. And I don’t think I can access a live agent w...
I have two accounts and two different numbers under my name, can I combine the two numbers into one account?ayad al-dayyeni9*********1 Removed Personal information ShawnC13
Could someone provide STEP BY STEP instructions on how to un-suspend an account that has been on AUTOPAY for 3 years now and it seems that ever year it gets suspended.....why I have no idea - ridiculous! I've tried to pay what is due because it was ...
I tried to submit a ticket to the CSA but it keeps freezing when I click Submit. Any suggestions?
You will need this for Public Mobile: https://www.ccts-cprst.ca/for-consumers/complaints/complaint-form/
I can't access my online Public Mobile account. I keep getting a "Site can't be reached" message. I can access other internet sites without issue. I cleared my cache and rebooted my PC without any change.
How do I deactivate my account I have got a new phone 2 months ago in and changed my number to public mobile number and since then have not been able to login into my account, and have been billed 2 payments since!!!
HI All, Top % Badge was broken in the final month in the Community, Are they giving out again in this New Community?
Happy New Year to all; We are heading to Arizona from January 9 through to April 9thish and I want to suspend my account until we return. How do I do this? In addition, on our return, how do I reactivate my account? I have been looking online but c...
Hello, I'm going to be in Europe for an extended period, but would like to maintain my Public service with a basic plan. Would I still receive text messages while in Europe if my service is maintained? I don't expect to be able to receive or make cal...
I'm trying to update my credit card info but get a blank page on selfserve.
Why do I keep getting these messages and my post getting redirected to my drafts and not allowing me to post It? This is getting really annoying!!
If they suspend your account you can't access self serve to make a payment or file a ticket for help. I've paid twice now and still can't get in. Anyone know how to either get them to accept payment or get my money back?
Hi, I own (two) Rugby2 phones, one is now unlocked and the other shows PHONE IS FREEZE PHONE when i put in a different Sim. Samsung support says they can help, but 2 times now, they keep telling me to phone again in 5 days. Has ANYONE been given a MC...
Did pictures completely dissapear or is a link hidden somewhere to get to them? Before it was as simple as clicking your profile and scrolling down. To delete pictures you posted or private messaged. Hopefully there is a link somewhere for when newb...
Hello All, I am a public mobile customer. I buy international minutes for making phone calls to family in India. I always find call quality is extremely poor. Most of the time, I have a hard time hearing the other end. The headphone does not help too...
I signed up for PM today, and followed the prompts to register my PM SIM card, and port my number from Telus to PM. I received a text message from Telus asking me to approve the request to transfer the phone number, which I did. Then I received an em...
I'm only receiving $1 per month but the promotion stated $5 per month. Why?
Help please!If I send an MMS to someone that doesnt have data, will they still receive the text but not be able to download it? Or will they not get anything and have no idea I texted them till data is on? Thank you!
Just having a quick look at the community. Have I missed something? I see that you can add tags in the lounge but not in any of the other categories. (My tags are still available under My Settings.)
Look like the Unmoderated items link is no longer working.. https://productioncommunity.publicmobile.ca/t5/premod/moderationitemspage/tab/rejected is it just the page gone? would our posts got moved there for no reason anymore?
I bought a SIM card activated it got a plan bought a plan everything was fine. I put SIM card in and it’s still saying searching about 1.5 hours? I reset phone reset network setting took SIM out put it back in? It’s a iPhone 6. When I go into setting...
Hello! I just changed to Public Mobile from Virgin and have a Google Pixel 3a phone. Previously I had no issues sending texts to friends regardless of whether they had an android phone or an iphone. However, for some unknown reason, I can now only...
HelloI need to log in my account but is not working well.I don't know howplease let me know
In November I opened a new account. Other family/household members are Public Mobile customers as well and haven't had any issues. I thought the service was pretty reliable. However, I am so disappointed in the handling of my new account and the diff...
Just purchased the sim card from CellMix in Charlottetown PE. Was told if I signed on tonight there would be a 2 GB bonus each month. Didn't see a place to enter the promo code and now I can't add it. Can anyone help with this?
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