Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Cannot seem to receive or call out. Text message works but not calls. It either rings busy or call failed. Tried resetting the phone. place sim in other unlocked phone same results
I am trying to access my voicemail remotely by calling my number, pressing *, and entering my password. When I call my public mobile number, I receive the following message, "client you are trying to reach is not available at this moment; please try ...
Hello, dear friends from the community! Today I added funds to my account that will be used for the following two months. My question is: if I press the pre-authorized icon, the next time will it take the money directly from my funds, even if they ha...
Used an IPhone 7 Plus on Public Moblie. Sold the phone to someone else now it’s saying the iPhone is locked. How do I get the phone unlocked.
How can i find my account #
How do I change my email address in my profile
Hi, Rogers pay as you go has no account #. How to transfer the phone number to Public Mobile? By entering SIM card # ?Thank you
tried all suggested methods i.e toggling airplane mode, shutting down device, etc
Ways to sign in if I forgot my email
hi there my got charged twice C$42.00 which wrong i was paying only for student C$15.00. So please i am looking to get my money back.thank you.Saron
Hi, my family have 2 pubic mobile phone num. Both of them are enabled auto pay. But only one account has the $2 monthly rewards, the other doesn't have it. Can someone help me ?
I’d like to change my plan from $50/month for 3G to the new 4G plan at $40/month. Unfortunately, my plan is at the beginning of its cycle meaning I just paid $50 a couple days ago. How can I upgrade to the new 4ag plan without paying $90 for one mont...
I transferred and activated my phone service on Apr 5, 2023, Unfortunately I had been unable to connect to the Public Mobile Network. The Data Usage on my phone on Apr 10 shows "0 B of data used". I had reset the systom as per the recommendations of ...
Hello, Today was my first bill payment for my PM account. I logged in today and saw this notification that my account had been suspended, but also that I have $40 available in funds? I did not load any funds but I see a deduction of 45.20 in my VISA ...
Hi there, I am looking to get a $30 plan as a new customer with Public Mobile and switch from Fido. I have two questions:1. I don't have a credit card. Can I get a plan on debit card?2. I need to get a sim card first, do I need to wait for the physic...
Hello I haven´t receive my SIM CARD. It has been 20 days since my purchase. What I should do?
I'm trying to access my acct to add a travel plan. Password not accepted.... I tried resetting and that didn't work. Said to try again later.Pls help
I'm in the USA...- My Public Account is active.- Unlimited mins US Roaming-Unlimited Talk(15 day)When I call a 1-800 or 1-416 number, it says not registered in the network. Does this mean I can only call a USA number, but can't call a CDN Number?
A week ago I changed the plan for one of lines. The self-serve did show that the plan is changing at the renewal date. I just checked this morning and the pending plan change has disappeared. The system was stuck when I tried to change again. Will...
Hi,I recently started some gig work and realizing some poor data coverage all over the city. I live in southern Ontario where PM indicates great coverage, but many times my bars are dropping and can’t access any data. Is this typical for PM, or is th...
Hello,I bought a 3GB US Data (15d) add on for use in the US but could not use for most of the time. The LTE connection kept disconnecting and it was barely useful. I was wondering if it is possible to get a refund/credit because this add on was not ...
how long does it usually take to get a tracking number? i ordered on March 31st.
I am on automatic payment customer and yet my account was suspended again for non payment. why is this? I want my account reactivated, please
Hey i’m totally confused as to what’s going on with my data usage. I’ve been with public mobile for a number of years and I’ve use probably 1 to 2 MB of data daily and in the past two days I’ve used 899 MB and 599 MB. three weeks into my cycle I just...
I accidently added some stupid 15g 4g data with no phone minutes or texts by accidentAnyway you can change it to even the 3g data with minutes and text message please.
I accidentally purchased a US roaming package twice, it timed out during the payment screen. How do I go about getting a refund for the 2nd purchase?
