Community

How to port my number

How to port my number 

Porting request

OMG! Can someone, anyone please please send a porting request from Public Mobile wtihin the next 60 min to Virgin? They are waiting and this is the 6th time I have asked before it TIMED OUT! I am in phone hell and have been on hold with the Porting L...

Not receiving calls

I have switched my network from virgin to public almost a week ago. I didn’t receive any number transfer authorization from virgin mobile. I called them, they said public mobile needs to contact virgin and only then customer gets message. I paid 45 d...

Add-on paid for but not added to account

Yesterday I paid for a US Talk/Text add-on and paid $15. The payment is showing in my account. However I only found out afterward that I had to wait until the previous add-on had expired and the 0/15 was gone. Well, it is now gone and the add-on has ...

Cannot make or receive calls

When I try to make calls it says call declined and I can't receive calls either.

Lost my phone

Hi I lost my phone got a new sim I need my phone number back 

canot use data/LTE

asked for a friend who owns two public mobile accounts, both of them cannot use LTE data recently. when they turn on the data,there is no sign of data service.location: waterloo/kitchener area. any one has the same experiences? thanks

can't make outgoing calls sim card changed?

I have had no issues with my phone for about 3 years now.today it comes up with a message the sim number is changed yet when I contact public mobile for a help request and password reset it sends the info to my phone...hacked?

What is being done to resolve the issue of not being able to make outgoing calls?

This is the second day I have not been able to make outgoing calls and only receive a message that the number is out of service. Also a change was made in my plan without my consent but then again return to normal later on. Could this be related?

DOES ANYONE ELSE HAVE MONEY (Credit) on Account just disappear and have PB want even more?

THIS MUST BE THE BIGGEST SCAM AND FRAUD OF THE TELCO INDUSTRY IN CANADA! Bought a SIM card for my nephew and then a voucher. The voucher could not be used to activate the SIM so had to use a credit card for the first month. Then entered the voucher c...

WHAT STEPS ARE BEING TAKEN TO RESOLVE THE ISSUE OF NO PHONE SERVICE?

Cannot make out going calls

I can sent and receive text from  a number, they can call me, put when I call them get a 6UC2 error number is not in service

UC 2 the number you dialed is not in service

I was trying to reach out to CRA 1-800-959-8281, but it says "UC 2 the number you dialed is not in service." I tried few times with my phone, but all failed to connect. However, when I tried with my kid phone, it reached out well.  Is my smartphone h...

NO PHONE SERVICE SINCE MARCH 2' 2023

THERE IS NO PHONE SERVICE.  I AM UNABLE TO CALL OUT OR RECEIVE CALLS.IS THIS ISSUE BEING RESOLVED?PLEASE 

3G to 4G plan

Hi there, I have an iphone 8plus and I switch my 3G plan to a 4G plan. I turned the LTE 4G on and my phone still says 3G. How can I fix that?Thanks!

Getting a new sim card

How can I get a new sim card  

Can't receive some text messages from people and no verification texts

I was able to receive verification texts or verification calls and unable to receive texts from certain friends numbers until after I text them firs,  from my old public mobile account/number.   But am unable to do it now and unable to receive texts ...

Need to modify my credit card details

Please help my phone got disconnected 

Cannot make or receive calls

Cannot make or receive calls.  Traveling soon and need my phone to work!

Can’t phone anyone

Every call I try to make, I keep getting the message “your call can’t be completed as dialed”路‍

Please text me when system repaired

Still not able to make out call or receive calls, 10:40AM

US talk & text plan not working

Need HELP!! Purchased a US unlimited talk & text plan for 15 days service and can’t get my phone to connect to any US network. The first 2 week US plan I purchased, worked ok, able to register on T-Mobile no problems. Once it expired, I purchased sam...

Can’t make calls

Can’t make out going calls 

I can’t get into my husbands account to change the banking information yet again. Can someone help

Reset password

I'm not getting an email verification code when I go to reset password.  SIMon says email can take upto an hour, but that's lame as you only get 90 seconds to put it in