Plan suspended

[Hero9551]

Hi, due to a credit card change, my autopay did not go through so it seems that my plan has been suspended. I have just added the new credit card info. Am I supposed to do anything else?

[MrSpock]

@Hero9551 hi go into your account and make a manual payment reboot phone should be good to go ,if not go back into plan account and look to see if funds where added if so look for a reactivate button 

[softech]

@Hero9551  yes, you need to make a manual payment to reactivate the plan. (Autopay won't automatically triggered again after a failed attempt)

Just head to Payment page, click one time payment.  Best is to use the option "Other (enter the desired payment amount)" and manually enter the plan amount

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

Once payment goes through, click Reactivate current plan if the button is there

Logoff from My Account and reboot the phone