Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Help please!!!

Is there an actual number to call customer service? I can’t believe I can’t talk to someone. Last night I had service and this morning it says no service? How do I get help with this?

Payment

Resolved! Payment

I have paid my bill on January 23rd and now my data is saying that I have used up all my data...I shut my phone off every night so that its not running at all through the night...im not on my phone 24/7 through the day...I have never used up all of m...

Resolved! Change phone number

I am wondering that can I change my phone number 2 times in month? does anyone try it ?

Resolved! Service not working

I just bought a new sim which I activated at the retailer. My phone is not reading my sim and I cannot sign up for self serve. I requested for a new number when I purchased the sim. I called my line from another phone and it rang, but was not ringing...

Resolved! Free month and 5GB free data with email before Feb. 8

Hi there, I am new to PM, I wanted to take advantage of the free month and 5GB by entering my email and activating before Feb. 8 as advertised on the website. Everything went successfully with my activation, however, I do not see the additional 5GB ...

Resolved! Re: issue with my account

hey there, its my first time using this service. I'm having a problem adding some data I have forgotten my email password and the security question plsss help what to do?

Resolved! Setting Up billing to a Company

Hello, I was wondering if public mobile had a way to setup billing directly to a company or can you just pay with your credit card? Thanks

Resolved! activation successful but cannot receive calls or texts

i was able to activate my phone and can call-out and email out but cannot receive phone calls or texts. I have turned off the phone for several minutes and turned it back on and also removed and reinserted the SIM card. How can i fix this? my husband...

I cannot receive inbound calls.

I just signed up to PM about 2 hours ago and I cannot receive inbound calls. All I get in a mix of 5UC1, 5UC2 and 5UC3, "you have reached a number that is not equipped for incoming service please check the number and try again." I also can't seem to ...

Resolved! Activation Successful - No service

I have created a new account, activated successfully, account has been billed....no service! Have restarted and reinserted SOM card multiple times.Son has same phone and public mobile and he has service.Frustrated!

Resolved! Checkout failed but billed me anyway

Hi,on January 21st i tried signing up to public mobile. The webpage was ridiculously slow, and i got an error at the end of the order process. It timed out, and displayed an error page indicating that the signup process failed. To be sure it failed i...

Porting

Resolved! Porting

Does we get a new simcard when we port from freedom to public?

unregistered SIM

I have a used unlocked Sam A5(2017) former telus phone and a brand new SIM card bought at walmart kiosk that keeps saying SIM unregistered, sometimes not provisioned and other times emergency calls only.I have removed/ reinserted, turned on/off airpl...

forget password and answer of security question

Resolved! forget password and answer of security question

helloHello Ana my aunt forget password and answer of security question.she have problem to pay by credit card, because credit card was expired. her name is xxxxxxxxxxxxxxxxxxxher phone number is xxxxxxxxxxxxxxxxxxxxxand her ID is xxxxxxxxxxxxxxxxxxxx...

Lowering bill

Resolved! Re: Invalid SIM

I am having the same issue: I entered all my details and after clicking the last page on credit card information, i got an error message. I went in again and then it says my SIM is invalid. I cannot submit a moderator ticket as I have no active Publi...

Paper bill

Resolved! Paper bill

I would like to have a paper bill

Resolved! Community reward

How to get community reward

Resolved! Loyalty reward

When to get loyalty reward

Bonus data

Resolved! Bonus data

Hi! New to PM, I was lucky enough to get the Christmas freebies - question, is there a way (other than logging into self serve ) to know if I am going into the free bonus data after using my monthly data? Thanks

Resolved! One month free service ?

Hi - New user of Public Mobile. All seems good so far. However, having purchased a SIM from you, I then received an e-mail from you on 14th January telling me to activate a new plan before 15th January, in order to get one month free. I activated a n...

Resolved! New account

how to change pin, not given during activation

Resolved! BF Promo applied to one account but not the other

Hello,I signed up and activated 2 different SIM cards using the Black Friday promo ($5 off for 6 months). It has applied to my husband's account, but not mine. Last month, I figured it was just the 30 day thing, but it still did not apply to my accou...

Received a Message, not enough credit.

Hello Friends, I set up an auto payment on my account; and my AMEX credit card was charged on 29 Dec, with the next withdrawal date being 28/January. But I have not been able to make call since, with my account saying "not enough credit." Please what...

payment voucher not valid?

I just bought two payment vouchers from my local 7/11 and they both said invalid when put the numbers in. help please?

Community

Forum Posts