Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Any idea why I can't get into my rewards account on my android anymore. I used to be able to do it with no issue, but the last month or so, I always get this message. Doesn't matter what time of day it is or which browser I use or if I use incognito....
i am on the basic plan. if i use up my basic monthly 100 minutes canada-wide talk, will the 500 one time int'l LD bonus minutes we got in december kick in or do i need to buy more canada-wide talk minutes? thanks. bruce
I have reset Autopay on my account after changing credit card. Now, I see two charges, one from autopay and another one which transferred $25 to my balance. Need that $25 be refunded. Also, I am charged $27.75 and $25.53 on my credit card. I used to ...
I've pulled up my phones data usage screen and the usage my phone is showing isn't the same as the public mobile data usage. I have used less than half the data this month that public mobile says I have and I rarely go over my data so obviously there...
I'm a Telus customer. I want to switch to Public Mobile while keeping my phone number. How should I do it?
HelpMy son's phone renews monthly and within an hour of it renewing he receives a text message saying that he's used 75% of his data (even if his data is turned off). Is anyone else having this issue?
My account got suspended so I tried reactivating, there's enough money in my account it just wont go through, I feel like I've tried everything, I've added a dollar into my account, and I tried suspended my account through lost/stolen phone and react...
I Lost my SIM. I have gotten a new one already! What should I do to get my number?
Hello, I have tried the removing sim card solution, but I still have the same problem. Could someone please help me.
I paid $40. I gave permission to my previous provider, Freedom, to release me to Public. I am not receiving calls or texts, I can only call out and not everyone gets my texts, and my speakerphone has disappeared from my phone!!
I lost my credit card that was linked to my public mobile account and when I link another credit card I saw 2 charges from public mobile.
I need to know if public mobile supports this frequency GSM 900/1800 or 2G unless those are both 2G already yes I read the section where it said 4G etc etc however I need confirmation. Is it just 3G and up?
Hi,I’ve been paying $19.21 monthly (tax in) but in May, I was charged extra on the same day for $28.25. I did not add on any features and I couldn’t find out why in My Accounts. I couldn’t get through to anyone in the chat bot either, so any help wo...
Am I missing something or is the Public Mobile website really not optimized for mobile use and is there really no mobile app?
HiI got my 13 yo daughter a base plan late last year and told her to keep her email and password somewhere safe so that in the future I can bump up her data etc. I'm paying her monthly payment with my credit card.She lost both the email and password ...
Hi, I forgot my email and username, and haven't been able to get it back. I submitted a ticket, but it's referring to changing my password, not my email on file.
will publice mobile still be available as a provider in the near future? should I be looking for a new budget cell phone provider today? please advise.
Hi, I am trying to change my number from public Mobile to freedom when they enter my account number on freedom it says it wrong? also how to I find my pin??
I've bought 35$ in credit in the last 24 hours for a 15$ plan. I've used less than 20 minutes of my 100 . I still have 20$ in credit on my account which was paid for on a voucher top up. Why is it when I try and make a call a message comes up saying ...
Hi all,I have a somewhat unique situation. I switched over to a new carrier today, but I was a Public autopay customer before this. I have a bill due in early July that I wanted to settle up before disabling my autopay on the account. The problem is ...
When I change my plan to cover Canada and USA, when will my phone be ready to travel to the States? How many days are needed to activate the service in the States? For the add-ons, do we need to wait for a few days for it's activated the moment we pu...
I think if I buy a new SIM card, it gives me a new phone number and a new plan.Is there a way that I can continue using my old phone number and perhaps with the same plan without me adjusting it?
Please help! My phone is possessed and locked me out overnight. I need my PUK code (8 digits) to be able to function again
I missed payment by a day. I tried to add a voucher that covers my monthly service. It would not accept it. I tried it many times but no. I tried reactivating my service still no. I tried the recommended things in help, including putting my phone as ...
I live in PEI. My plan is 5GB at 3G Speed, unlimited Canada-wide Talk and unlimited International Text. I will go to Halifax and Calgary this summer. I want to know whether extra charges will be incurred for the following:(1) use internet (of course ...
hello. i have two problems with my phone service. i am not receiving some calls on my phone. and when i do receive calls, the caller ID shows up strange numbers and characters but never the person's name. solutions? i also submitted a ticket request...
I have auto pay. Last month my payment was taken then my service suspended saying no payment made. I paid again and restored service but have no way to recover the “lost” payment.
My two teens just left Bell for Public Mobile 10-14 days ago. They kept their numbers but set it up wrong and tossed their Bell SIM cards!! I phoned Bell and they say they need to be contacted by Public Mobile to complete the switch. How can this be ...
I recently moved from PM to another carrier. I can't log into my PM account any more to confirm my account has been closed, and I never received a confirmation from PM that my account has been closed. Ho do I confirm that it has been closed?
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