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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 25357 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 36831 Views
  • 185 replies
  • 27 Bravos

Resolved! No service

Extreamly disappointed with public mobile have had no service since I paid for the plan and nothing has worked poor quality and bad service 

Jadont by • Great Neighbour / Super Voisin
  • 1368 Views
  • 11 replies
  • 1 Bravos

Bills

What prepaid credit cards are the best for Public Mobile?

Resolved! Unable to Call Toll Free number

Spent a very long time on hold with a 1-888 number.   I have the Unlimited Canada wide calling and have never had an issue.   Confirmed on my usage that this is free.   Now it is saying that I have run out of minutes and unable to call.  Why? and wha...

DSCulp65 by • Great Neighbour / Super Voisin
  • 1302 Views
  • 10 replies
  • 0 Bravos

Resolved! lost my phone

I have lost my phone bought a new sim and new phone, forgot the answer to my secret question can not log in to set up new phone and sim .

edgars by • Great Neighbour / Super Voisin
  • 913 Views
  • 7 replies
  • 0 Bravos

Resolved! Incoming calls not working

I recently switched back to public mobile because it's cheap but after activation and my plan I can't receive incoming calls only with public mobile costumers and I don't understand why 

katt0488 by • Good Citizen / Bon Citoyen
  • 1943 Views
  • 25 replies
  • 0 Bravos

Resolved! text messaging MMS data usage

Can someone please confirm whether MMS uses my allowed data? I only have 250MB and keep my data off to save it for when I need it, but to send or receive photos/videos and longer texts, I need to connect to data. I'm always worried this will use up a...

Alexxja by • Good Citizen / Bon Citoyen
  • 1397 Views
  • 7 replies
  • 0 Bravos

Resolved! Self and General service discovery

Why doesn't your customer service support system have live agent who could chat with one of your customers rather than automated system ?

Shindano1988 by • Great Neighbour / Super Voisin
  • 523 Views
  • 4 replies
  • 0 Bravos

How to Contact an MOD without Using the Chat Bot?

 Chat Bot doesn't work because PM site is closed due to maintenance. Before could send a direct email to an MOD. I need help to find out what their User ID is so I can email them about a defective phone they sent to me. Thanks!

allagelman by • Model Citizen / Citoyen Modèle
  • 7628 Views
  • 85 replies
  • 2 Bravos

Resolved! Is the Motorola XT2093-4 moto g play compatible with Public Mobile?

Hi there Community members, Does any know if the Motorola XT2093-4 moto g play is compatible with Public Mobile?I just bought the phone, signed up with Public mobile, and can't connect to the network. I also have checked to see if the phone is compat...

MarskiGal by • Great Neighbour / Super Voisin
  • 971 Views
  • 4 replies
  • 0 Bravos

Auto Pay / Credit Card Updating

I am able to access PAYMENT tab and then select AUTO PAY.I am able to select MANAGE AUTO PAY and then press REMOVE AUTO PAY.I receive the message AUTO PAY HAS BEEN REMOVED.I then return to PAYMENT tab and select REGISTER FOR AUTO PAY.The resulting pa...

PM_ by • Great Neighbour / Super Voisin
  • 775 Views
  • 5 replies
  • 0 Bravos

Resolved! Buying new phone (online) with Public Mobile plan

Hi, I have an LG old phone which I would like to replace. I am not sure whether any new phone will work just replacing PM sim card. What should I check before buying in specs? Thank you.Nina

Ninako by • Great Neighbour / Super Voisin
  • 1279 Views
  • 16 replies
  • 0 Bravos

overpaid

I registered for a package of $25/month, and overpaid in July $125 while tried to get my sim active. and I paid more $26 in next month because I could not make a phone call. I don't know why public mobile charges me in this month. Please double check...

MatNguyen by • Great Neighbour / Super Voisin
  • 531 Views
  • 6 replies
  • 0 Bravos

Resolved! Transfer of phone number

I received a text message to approve my transfer phone number but I did not respond within 90 min. I request to do the transfer again.

YLAM by • Great Neighbour / Super Voisin
  • 881 Views
  • 6 replies
  • 0 Bravos
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