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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Service suspended but payment was made

My account is set up with autopay. My payment automatically came out this morning, I can see it on my banking information. But my service has been suspended and I cannot make or receive any calls. I've already submitted a ticket but I need this fixed...

Resolved! Locked out of Self-Serve Account

How do I reset my password when I receive a message stating "sorry you've been locked out of your account. Please contact Public Mobile for help" ? My account has been paid up until July 9th 2022. Thanks in advance.

Making/recieving calls/texts intermittent and unreliable - 5 accounts

So, our family migrated to Public Mobile a while back. It was good for a while, but we are having more and more issues.We have a total of 5 accounts/5 numbers. 2 Samsung S10, 1 iPhone 8plus, 1 Umidigi A9 Pro, and 1 Samsung S9.What is occuring now, is...

Data usage at limit

How do I speak to a rep to investigate this?

Phasing into 5g

Does anyone know what is going to happen when we phase into 5G given public mobile only offers 3G? Do I need to start looking for a 5G provider?

Resolved! Payment

I need to give you my new credit card number

Resolved! Internet not working

I have a public mobile account no on a Samsung s7+ and I dropped it doing 60Km per hour. Had a old LG which was locked to another provider. Had it unocked. The talk and text works but no internetHelp Please.

incorrect usage of time

Resolved! Is there a way to get the 2GBpromotion when upgrading to a $35 plan on an existing account?

I was wondering if this is possible because it would be a real hassle to have to cancel and then get a new account while keeping the same number. Also, losing the rewards would be a bummer. Seems punishing for those who want to upgrade.

Resolved! Billing

Would like to speak to a costumer service representative please

Resolved! Rewards

I'm with Public mobile more than 1 year. Why my loyalty reward of $1 not applied to my payments?

Resolved! 500 Canada Wide Add on minutes, are incoming calls free?

Hi, I have the 15$ plan, with 100 minutes and incoming calls free. If I run through the 100 minutes and I have already purchased the 500 Canada wide minutes, are incoming calls still free or will they count against the minutes? Thanks!

Resolved! The $25 referral promo

I received the email today on the referral promotion $5 a month for 5 months. i just referred a friend on May 31st. Is it possible that we are still eligible for the promo?

Resolved! Family plan for 7 family members and we are all using public mobile.

Hello, I am a long-time subscriber of the public mobile, and my 7 family members all use the service with the company. we require the international minutes to India, for one person is 750 minutes for $15 monthly. I am looking for the family p...

holiday bonus data on one account but not another

Hi,I have two $15 accounts, one that has been active for about 3 years and the other for around 2 years. The 2 year old account currently has a 2GB Holiday Bonus data. But the 3 yr account doesn't have this. I'm quite sure that both accounts had t...

Je ne peux pas accéder à une autre ligne de téléphone associer à mon compte

Phone Number Never Ported - Missed my brothers final phone call before passing

Please let this serve as a reminder of why the Public Mobiles Service platform could be detrimental. I registered for a plan on March 14th, at a Mobile Shop. They could not process the order as Public Mobile's site was down. Even they do not have a ...

Resolved! Invoices from 2021?

Can someone help me here? Where can I get all my invoices from 2021 for my tax year? Thank you

1 out of 4 texts will not send

Hi...it's getting annoying that so many of my texts do not send.. They say Couldn't send the message...I've reset the phone so many times, Is there something I am missing?!

Resolved! What happens after 100 min of outgoing calls?

I have the basic plan which includes 100 min of outgoing Canadian calls. I am just wondering what happens after 100 minutes? Does the call just end?

data still being charged even after ive suspended service

Resolved! Cancelling my autopay

How can I cancel my auto-pay if I am locked out of my account and I don't remember the PIN

Resolved! Locked out again.

I tried many time.I can not log in my account.So I can't pay.

Resolved! Robbed of my minutes

I only used 40 minutes of my 100 for the month and was cut off stating that I have no minutes remaining, It is impossible to connect to a customer service rep. Don"t know what to do tp get this resolved.

Regarding payment

I am using currently a 25$ package. I have registered for autopay which is 2$ per month. Why do they charge 26.45$ per month? Is it not supposed to be 23$ plus taxes? Can anyone explain it to me?

Transferring phone number process

Hi,I am trying to understand the process of transferring phone number. Do I need to buy a SIM Card first? I tried and couldn't create an account without being Public Mobile member. When I buy SIM card, does it comes with a number which allows to cre...

Purchasing or Adding a Public Mobile Voucher

Public Mobile Vouchers Here's info on how you can pay by voucher. They are readily available. It's easiest to add vouchers via 611. Once connected press (1) then (1) again and enter the 12 digit PIN #. If added successfully you will get a verbal conf...

Having issues with incoming calls

Hi friends, I'm just wondering if anyone is having any problems with incoming calls going directly to Voice-mail? Anyone has any idea of how to fix it? It is not happening with every call only with one's coming from outside the province and I just s...

Unregistered Sim

I was on Telus before and answered YES to transfer the number away from Telus, and did that successfully (got confirmation from Telus). But my public mobile SIM still shows "unregistered sim". Please help!

Re: Change account email

I signed up yesterday, I can access the community but can't log in...Forgot email and password...My user name is karen151, Thank You