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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Why do new customers get promotional prices like $45 for 20gigs

My phone cant receive any verification code when i log in to my CRA etc...

Hello,Good day!Since I change to Public mobile, when i logged in to my other account and needs an sms message for my verification code, i cant receive any sms message.Please help me out to solve this issue.Thanks a lot! Sincerely,Eden

Roaming not working in Palm Springs

I bought a US Roaming and Talk and Text 15 day package for $50 and it’s not working. roaming is on in settings. I changed APN to APN:SP.MB.COM and rebooted my phone. ugh. What do I do or how do I get a refund for the service that I’ve paid for that...

Outgoing and Incoming Aren’t working

I play for unlimited Canadian wide calling, and every time I try make and outgoing call it keeps saying no more available minutes…and I just paid my bill last Friday… never had this issue before

Resolved! $2 Pre Authorized payment reward.

I did not receive my $2 Pre Authorized payment reward, also my son' account as well.

Extra Public Mobile $28.00 charge on my Feb/Mar Amex credit card statement

I pay for 3 accounts each month: I just received my latest Credit card statement ending on 13Mar2023, and I have an extra charge of $28.00 on 18Feb2023. Not sure what this is for. From the date, I assume it's regarding either my account or my husb...

Phone not working

My phone is not working and I can’t get into my account. Our payment info is correct.

Phone and text isn't working

Resolved! Add ons not working

Hi, I added funds to our account this morning. And I have not been able to successfully add the us roaming data bundle. Our existing one has expired and need to add another 15 days. Can you help?

Porting from PM to Koodo......but there's a catch

I've ported many times before, but this is the first time I've tried to and the account number is said to be wrong. I go thru the motions on Koodo port page and when I try to enter the account number for my son's PM account number it says it is wrong...

Resolved! Verification email

Hey there, my mom is an existing public mobile customer who needs to make a payment to have her services up and running. We are able to login to her online account, however it requires us to input a verification code being sent to an email we don’t h...

Resolved! Number of Days remaining on Lost or Stolen

Can I find out the Number of Days remaining on Lost/Stolen?Thank you

Activation error #837…I tried everything!!

All that’s been suggested on this thread I have tried to no avail…- switched brower/cleared cache- no charge in my card yet- repeated activation several times- tried all suggestions from online person- transferring phone numbers from Bell, and entere...

Resolved! Can't get in to other account

I set up accounts/phone plans for myself and my husband. I needed to change the credit card on file before the card renews with its $120 annual fee. I changed it in my account no problem but my husband and I cannot get into his account. He has don...

Resolved! Voicemail icon not displaying message has been left on my iphone

Resolved! Two-Step Verification/Can't Access Email

I can't get into my account to add money as it wants a code from the email. I can't get into the email as I need a code from the phone number. The card on file was destroyed and a new card was issued so we can not add funds through *611. Is there ...

SIM card locked

Phone is asking for a puk code. Where can I find the puk code for public mobile?Phone is asking for a puk code. Where can I find the puk code for public mobile?

Resolved! problem calling *611

im trying to make a payment with a voucher through *611 and nothing works. What can i do to pay with a voucher seeing i dont have a credit card ?

Resolved! How to increase phone ring length?

How can I increase the length (or repetition) of my phone ring before it goes to voicemail? Its a Moto 5 Play.

Resolved! Will my phone still work in Canada if I purchase a US 10 day Talk, Text & Data plan?

OK, 'newby' here -> need to catch our flight to Mexico from the US so we will be driving down to Seattle. We will be on route for over a day and I just want to clarify that when I purchase the shortest time available that my Canadian plan will still...

Resolved! promotional text messages

I am trying to contact a moderator to resume receiving promotional text messages and find that I need some direction. Any assistance would be appreciated.

any big plan ??

Any plan more than 35gb/month available?

Resolved! i just want to get my pin to pay

Trying to port number away from PM

I am trying to port my number away from PM and I am unable to get the port request. Where do I go from here?

Resolved! Addons

I’m looking into the $15 15 day U.S. roaming plan. Is that $15 total for the period or per day? Thanks!

Forgot email address in Myaccount

Cacelation

May I keep my account and rewards if I cancel my plan for a few months?

Resolved! To find email address in my account

Can I find my email address for my account Community?

Resolved! U.S. Add-Ons

I purchased 15-day talk and text add-ons Friday, March 17. My talk is working fine but my texting is not working at all. No texts are getting through. My account now says I only have 12/15 days left for talk and text. I checked my APN setting and i...

Resolved! Account Status Your account has been suspended

When I tries to log in my account to check on my payment history and prepayment status, I saw the above message saying "To reactivate your current plan, you need to pay your outstanding balance. Suspended accounts are deactivated after 90 days of no...

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