Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Why do I have to sit and wait like 5 mins for loading times to do anything on the new app and website?Trying to change my plan right now, and I'm just sitting here patiently waiting for the last 3 mins for it to load, however it's still not.. maybe i...
has public mobile been bought by telus and they are just now changing everyone over? As stated in another query my phone reception has been very bad for the past 3 weeks...and it never was before???
I have some public mobile vouchers that I forgot to add to my account. Was thinking of doing it today since I thought my account was going to get debited tonightAnyway, my credit card that I had linked to my public mobile account got charged the mont...
On returning to Canada after 4 months, I see a positive development, ie., an app. But, I don't see the $15 plan I used to have - unlimited calling and 100 min talk. Where is it? I don't want to have to move on.
It has been irritating and annoying that we have not had a mobile app all this time. So, when I returned from a 4-month trip overseas yesterday, I was delighted to see an app! Though I have always been able to log in to my acoount on my computers, I ...
Hi, For the past couples weeks I’ve been having issue making calls or even receiving them. I’ve reset my phone, reset my network, turn my airplane on/off all I could thinks but it’s still not working. I need help here
Is anyone else concerned that Public Mobile has (according to the new wording on the add-ons page) changed their policy about add-ons expiring? Previously, they lasted indefinitely. Now the apparently expire after 30 days.
hello.
I've lost a phone with a number (XXX-XXX-XXXX) and trying to log in to my public mobile account but OTB is linked to the lost phone so I am unable to login to my account at the moment.
I have access to the e-mail I can verify with my e-mail or...
Please let me know how to arrange sim card refund. I ordered a sim card for my aunt for activating the $15 plan. Your company no longer has the plan, hence I don't need the sim card anymore. Please let me know how can I request refundThanks
Hi,my number didn't get transfered to public mobile from another provider. I got a message for how to do it bur I can't find the icon to click on after vising my account page. Could someone please reach out to give account details and help
My phone restarted while the E SIM was Installing on my phone. So now my account. Is partially activated but I do not have my e sim which I paid for already.
i still have no service… shld have been ported from virgin to public… chat no help at all and link to submit a tkt not workingeven codes need to be requested twice! so annoying
Hi, can someone please try to see if you can successfully submit a support ticket through the virtual assistant plus select where it says click here in the virtual assistant to see if it opens to send a private message to CS_Agent instead of it openi...
I recommend the following changes:Modify the "Send to" field to include a drop-down menu with options for selecting the relevant department and/or specific user to send the message to.Consolidate all new tickets into a single thread, rather than crea...
@CS_Agentim having issues transferring my phone number over and getting the e sim to work. I replied YES to my old carrier and then 20 minutes later I lost service and still done have any. Its been 2 hours since I started and still have no network co...
My boyfriend has lost his phone (and SIM card) and needs a new sim (with the same number and phone plan) to put in his new phone. He can not sign in to his public mobile account because they ask for password sent to his phone that he does not have. ...
Pls I am unable to access my previous community nickname due to change of the platform. Is asking me to register as a new member which I am not.I had to create this new nickname before I was able to ask a question. Please how do I access my previous ...
Hi,I had to create a new account to post this. This is not my usual Public Mobile account.I lost my cellphone about 3 weeks ago. Still waiting for your card SIM to arrive. The 10 open days did past, still not received it. I want my SIM card or a refu...
Good day,I've noticed the new interface doesn't provide for a physical address.Where can I set my new address when I move this summer?edit: found it actually: Profile --> Edit Namethanks in advance
$65 5G plan: 25gb + 25gb bonus dataWill the 25GB + 25GB be still valid after 3 months? Can I keep the promo for as long as I pay for it each month?Btw, it looks like this bonus is for all provinces, except for Quebec?thank you in advance
@CS_AgentI accidently purchased wrong add on. I actually wanted to purchase Data add-ons but I mistakenly selected US Talk Txt (15d). I need help to get it fixed. How can I do that?
I cannot make or receive calls. When I make a call it says "your call cannot be complete as dialed" and when someone tries to call me it says something about roaming fees. I have auto payments for my plan but my April payment hasn't showed up on my c...
