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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

International call

International call not availeble

Rewards

hello, my account was charged with full plan price without adding the authorized payment and loyality rewards, I don't know if this is because i subscribed to new rewards or what's happen

Resolved! Failed Number Porting - Did I Lose My Old Number?

Good morning everyone. I seem to be having issues after trying to port in my old cellular number from Lucky Mobile. Here’s the rundown of events: - I activated on PM earlier this week selecting a new/temporary number. Service worked fine.- Last night...

Resolved! Retaining promos/bonus when switching plans

Do I retain my promos/bonuses (addition of data, Long distance minutes, etc.) If I switch to a lower costing monthly plan?For example switching from 3G $30 (2G data, unlimited Canada Wide, Unlimited International text) to 3G $15. Thanks!

history

why does 1 of my phones show full phone numbers in history, and my other phone just shows the same 6 digit number for all texts and callsThanks

International outgoing not working

Hi. I can't make international outgoing calls that have been possible.. Please fix it quickly. Thanks

plan for international calls

my daughter Kristina is in the Dominican Republic and she bought an international calling plan. She is texting us that she has no cell service. She used my credit card to pay for this plan which appears to not be working. How do I get a refund? Pleas...

Unsuccessful activation

Incoming calls not coming

Using data across Canada

Hello, I have the 25$ plan with 1Gig of data. We're gonna travel from BC to Montreal and I just wanted to confirm I would be able to use my minutes and data from there without problem.When checking the details of my plan I see it says "Unlimited Can...

Make a payment

SIM card is invalid and cannot sign into the account after porting the number to the primary phone

After my wife has ported her phone number to her primary phone (non Public Mobile) with the intention of keeping her existing account, she can no longer sign into her account trying to change to another phone number.

Can't see account balance

Hi Team,When I opened my account, I think I reloaded around 400 dollars but I am unable to see this in my accounts.I still get charged each month. Kindly let me know where I can see this.Regards,Rahul.

Locked out

Out of nowhere, password doesn't work. Okay, reset it... according to all the rules.... special character, etc. Accepts my new password, try to log in and it fails... again and again. Not even a question here, logged in using a different account and ...

Not receiving verification code from my bank.

When banking online my bank typically sends me a verification code by text or calling my phone. I am not receiving either on my phone. My bank has told me that Public Mobile must be blocking the ##s. Please help!

Automatic bill payment not working April 27. My service has been suspended. Linked credit card good

Create my account

Hello allWhy is it complicated to make my account? Should be easier.

how to active call control

how can i active call control and is there a fee in doing that. thanks Salin

US roaming

I bought the US roaming addon but I have no phone or text service. Help!!

Resolved! Can't sign in to create a ticket

When I click 'get help,' it kicks me out of my account and then I choose to chat with Simon it asks me to log in again, and it is a circular issue. When I get Simon to give me the ticket link I cannot start a ticket because it will not accept my logi...

Resolved! New phone

I purchased new iPhone and sim card what are the steps to set it up from start to finish.I do have public mobile( my account)

automatic bill payment not working

service to be suspended.

sim card compatibility

Do your sim cards work on any unlocked phone that supports 4G LTE

Unable to connect to PM Network & need moderator,

Unable to connect to PM Network & desperately need to communicate with Moderator, as I tried mostly all the suggested solutions, except trying my SIM card in another cell phone. My account was inactive for about 90 days from Nov 2022 to Feb 2023, as ...

Resolved! How long does it take for an add-on to be applied to your account?

Just purchased a data add-on and I'm wondering when it will kick in. edit: I'm in Canada, so it's Canada data!

Help - Live Agent Request - Failed call 8UV1

Good day,I cannot seem to dial BC numbers. Whenever I attempt to call a BC number I get a "Call cannot be completed as dialed" With error 8UV1. Any number outside of BC works fine. This issues has occured for all 7 BC numbers I have tried to dial. Th...

Incoming and Outcoming not working - URGENT

Hello Team, My number was reactivated 2 week back but still unable to receive any incoming or outgoing call. Please urgently fix the issue Thanks

Can’t receive texts

Just activated my public mobile plan and I can send outgoing texts but am not receiving any texts. Anyone know how to solve this issue? I’ve tried restarting and changing settings

Resolved! Urgent 90 Days passed

I have a second line that expired today, I had technical issues online trying to pay it, then I went to the store and they could help, then the date passed. It just expired today.

Does my phone work?

I am thinking of coming back. Does public mobile have a feature to test if your phone will work on the network still. I cannot find it. I am with Virgin and want to bring my phone over

Can’t get into my account

I have been trying to get intomy account and even changed passwords several times and still no luck getting into my account I still have had no luck with getting into my account and I want to change to the new 40 dollar plan u have and still no luck ...

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