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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Is there any roaming charges or roaming fee for public mobile prepaid customers?

I am a fairly new customer of public mobile prepaid plan ($25 per month plan) , still in my first month of usage. I live in West coast of Canada and will be travelling to Toronto for few days. Will I be able to use my phone and data without incurring...

Resolved! Plan change did not take effect

I changed to the $40 / 4G plan to start yesterday, it doesn't seem to be working. My speed is still slow. When I look at my plan it still lists the 3G plan even though on the payment from Oct 23 it took the $40 for the new plan. https://i.imgur.com...

No service whatsoever

Hello, I’ve been having trouble with my service since oct 22 2022. I have been a pm customer for 6 months. So I just updated my phone to iOS 16.0.3. I still have 5g of data left on my account, I’ve restarted, I’ve hard rest, I’ve turned cellular on a...

internet connection problem

Hi all, I have been with PM for 6 months without issues. This morning my ios10 phone lost connection. I see LTE but there is no internet connection. I checked APN settings and they look good. I checked the self portal and account is active. I've rebo...

Resolved! Account Cancellation

Hello, I cancelled my Public Mobile account on March 15, 2022. Public Mobile is still taking payments from my account from April to October. I have only seen this because I wanted to update the payment information for my son's account. Please ensure ...

Resolved! pixel 7 set up

Is Pixel 7 a compatible phone for use with public mobile network? If yes, do I need to change any configurations on the Pixel 7 to make it work?

Resolved! payment on my account

my account wont open even though i have changed my password several times. i need to make a payment but cant access my account even though I have reset my password several times. I cant find the email associated with my account even though I only use...

Resolved! How do I register my account so I can change my plan?

I'm trying to change my plan

Resolved! Reactivated account, remains suspended

Ive paid lost a month of service trying to reactivate my account Theres a balance I had lost my cell and sim and have been trying to update my sim number to a new one but cant with an account that says suspended then reactivated but does not reactiva...

Resolved! Cant access my account

My account needed to be topped up today. I added money to my account today using *611. I need to change my plan and cannot log into my account. It says my email is invalid. I've never had this issue before and topped up last month online with no issu...

US roaming data being eaten up!

I purchased 250 MB of us roaming data and it somehow got eaten up in about 6 hours. Bought another 250 mg and it was gone in 3 hours - texting, limited maps - not much! Is this normal? What eats of the data so quickly? I don't even go through 3 G...

Resolved! Moving to the 4G plan

When moving from a 3G to a 4G plan (in my case it is the same price) do my loyalty data and loyalty US minutes also move, or do I lose them?

Resolved! Cancel US data Roaming package

I purchased the US data roaming package for a day trip tomorrow. I no longer need to go on this trip, so is it possible to cancel this add-on and get a refund?

Resolved! Change plan lose $credit$ rewards?

Will changing your plan switch you to the new public points system or do I still keep my $credit for autopay, referral and loyalty rewards?

My phone can't call 514 numbers

Hi AllPlease can you help me understand why my phone can't call some numbers?I can call bell on 450......but can't call my mom on 514........with Fido.Please any help!Thanks

Can't login my account

Why can't log in public mobile?

Resolved! Potential new customer...

Hi y'all, I'm a potential new customer but before I make the jump, I have a few questions. 1. I'm looking to port 2 (maybe 3) lines over to PM from Virgin. I have to go and find sim cards to take advantage of the 12GB bonuses before the 26th. Is it ...

Changing password

I'm trying to login into self serve and when I try to change password to new one it gives error code I need to login to add money to my account

Resolved! Can’t sign into my account!!

I have an email that is no longer existent, so I have no way to sign into my account to change the expiry date on my payment card because it sends security code and I have no way to access it!!

Resolved! Only voice messages

Hi there, finally I ported my friend’s number to PM successful last night, but know her phone number only can leave voice messages, can’t call in and out? Any ideas?thanks

Resolved! Where is my 2g bonus data every month for 1 year???

I am a new public mobile member and joined from a friend referral to the $25 dollar plan but I’m only getting 1g of data and did NOT get the bonus 2g per month for a year which was the only reason I switched. Please help, thanks

Resolved! How To Downgrade Plan

I have the basic package with a data add on that I don't use.I am paying for something I don't use. How do I go about changing that?

It shows i have 2 gigs of data left but not working

I recently did an adon for a few extra gigs about 4 days ago and as of today it just stopped working but it shows my data usage that i have about 2 gigs of data left so I am confused. Can someone help.

Resolved! Changing your plan mid term of the plan

I’m only half way through my plan for this month and I wish to change my plan. Ie: purchase a new plan. How do I do this? Steve

Resolved! Credit card

How to update card information

Resolved! Cannot place calls, text, etc.

My account got suspended as I was late to pay. I did pay and now the account is "active" when I log in online but I still cannot place calls / text. What do I do?

Resolved! Can access my account

hi, my credit card expired, i can't update it and now my service is not working as the renewal time passed.i tried to get into my account to update the information but this new process to make sure its me won't let me get to my account. it is sendin...

Resolved! Can’t add funds to my account

My phone was signed up for autopsy this time the pmt didn’t come out so I tried to add the pmt by logging in to my public mobile account. It has two step verification but I no longer have the email address listed on the account so the code They send...

Resolved! Porting from chatr

Hi there I'm looking the port my number over from chatter to public mobile and my charter number was past this anniversary date so it gave me an error code can I speak to like a moderator or somebody to help push it through please

Resolved! US 1gb data roaming not showing up on Plan and Add On page

I purchased the US 1gb data add on and can see it in my purchase history. When I look at the Plan and Add on page, it is not listed there. Am I okay to use data in the US??Thanks

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