Purchased Add On is not Showing On My Account

[Miriam4]

Hi @CS_Agent,

I recently purchased an add on which is not showing on my account. Can you please help with that? Where can I submit a ticket for that, as your current ticket system seems to be down! 

Thanks!

[hTideGnow]

hI @Miriam4 

maybe just a browser problem

Login My Account again using Incognito/Private/Secret mode and you should see the addons

if not, check Payment history and check if PM charged you.  If they charged you but no addons, please submit a ticket with CS agent

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Miriam4  First check 

try refreshing the page to check data plan / mins / add ons

For most up to date account info

if you don’t see it there 

please 

Message support directly

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.